Shante Perrin, a cybersecurity leader, and her team use cybersecurity software to not only to detect and respond to cybersecurity threats but also, as Shante describes, to help paint a picture for their customers:
“We like to build a timeline of events to build that picture, create that story so we can deliver it to the customer and explain why we felt it is suspicious. In other words, why are we bothering you about this?”
In this episode, we talk about:
- Building stories from data: analysts must translate technical information into clear, understandable narratives for customers.
- If people designing cybersecurity software can design better, more effective experiences for analysts, analysts can do a better job of communicating these narratives to their customers.
- How security analysts at different levels perceive and handle threats differently—and how that changes what they need or expect from cybersecurity software.
- How thinking like an attacker can help security analysts—but only if the tools they use provide them with the right information at the right time.
Shante Perrin is a cybersecurity leader and is currently the director of a managed services team. She led a cybersecurity team for a Fortune 100 company as an MSSP and has been a security analyst and security operations center (SOC) lead.