The Buzz

CEO offers advice for virtual assistant startup

University Credit Union saved nearly $2 million in expenses and revenue gains in the first 12 months after launching its artificial intelligence (AI)-powered virtual assistant Royce in August 2020.

The savings easily amounted to more than the cost of the technology and allocations made to support the bot, says David Tuyo, president and CEO of the $1.1 billion Los Angeles-based credit union, in this episode of “The Buzz” podcast.

Tuyo now encourages other banks and credit unions to embrace AI-powered bots.

Show Notes

University Credit Union saved nearly $2 million in expenses and revenue gains in the first 12 months after launching its artificial intelligence (AI)-powered virtual assistant Royce in August 2020. 

The savings easily amounted to more than the cost of the technology and allocations made to support the bot, says David Tuyo, president and CEO of the $1.1 billion Los Angeles-based credit union, in this episode of “The Buzz” podcast.  

Tuyo now encourages other banks and credit unions to embrace AI-powered bots. 

What is The Buzz ?

Bank Automation News's podcast covers current trends and news in automation and and AI. Bank Automation News is at the forefront of tracking banking automation and AI. Automation is the next frontier of financial services technology. It transforms banking processes from customer experience to compliance, lending solutions and investment. This podcast charts that transformation.