EP026 - Catalysts

A catalyst is the trigger that begins work. It's a simple concept, but it pays to be mindful about all the catalysts you can encounter, and how to mature the catalyst part of every process. In this episode we discuss:
- Catalyst maturing from manual entry, simplified manual entry, automatic detection, and elimination of need.
- Customer & Non-Customer manual entry
- HR events
- Detectable known errors
- Integrations
- Workflows

Special thanks to our sponsor, Dotwalk.io

Show Notes

A catalyst is the trigger that begins work.  It's a simple concept, but it pays to be mindful about all the catalysts you can encounter, and how to mature the catalyst part of every process.  In this episode we discuss:
- Catalyst maturing from manual entry, simplified manual entry, automatic detection, and elimination of need.
- Customer & Non-Customer manual entry
- HR events
- Detectable known errors
- Integrations
- Workflows

Cory is a vendor agnostic freelance ServiceNow architect & founder of TekVoyant.
Robert is the CXO of VividCharts.  Stop spending ludicrous time exporting data off ServiceNow for reporting.  TRY NOW.

Our sponsor, DotWalk.io is the creator of Bootstrap, which reduces months of ATF setup in ServiceNow to the press of a button.  Bootstrap was developed by long time ServiceNow employees to automate the population of ATF, rather than replace ATF feature.

For sponsorship opportunities, click here.

What is CJ & The Duke?

Authentic, Authoritative, Unapologetic ServiceNow commentary by Cory "CJ" Wesley and Robert "The Duke" Fedoruk