Selecting Performance Improvement Solutions: What is the best solution or approach for the problem? (AOE 1. Performance Improvement; Sub section 1.5. Approaches for Selecting Improvement Solutions)
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This could be called a performance improvement solution, improvement solution, or solution —the terminology depends on what your client and what their organization uses.
The learning objectives for the Approaches for Selecting Improvement Solutions are:
- List the 6 categories of interventions or performance improvement solutions available
- List 3 decision-making matrices and methods along with their advantages and disadvantages
- List 5 activities to build customer-client relationships and their benefits
- Describe what talent development professionals need to know about budgeting and cost when recommending solutions
- Explain why the choice of a specific improvement solution should fit the organizational culture and how to identify that culture
- Explain why describing features, advantages, & benefits of a variety of solutions are important
- Describe some ethical considerations that should be addressed when exploring potential solutions for an organization
- Reviewing human resources, that is, the people and SMEs, needed for proposed solutions
- Determining skills required for the solution(s) area available in-house or if an external vendor will be required
- Identifying the physical resources, systems, and equipment to support implementation of the solution(s) and the availability of required facilities
- The TD professional’s skills and knowledge have the right competencies, and experience or will need to refer out or find another partner for support
- There may be multiple causes for the problem which will require many solutions so use the Pareto 80/20 diagram to figure out what the largest issues/causes are (see Ep. 1.3)
- Recognizing current & potential problems
- Educating managers and employees about performance success factors
- Identifying & involving key stakeholders on performance results during each phase
- Helping stakeholders identify strategies to use learning and performance support
- Obtaining agreement on evaluation criteria that will measure success
Potential Solutions — There’s always room for improvement on the following:
- Structure and Process: this is about how the organization is set up and may involve managing conflict to limit negative aspects of a situation, employee dynamics, etc.
- Resources: this includes physical resources, like equipment, facilities, hardware, software, etc.
- Suggested solutions: ergonomic evaluation and human factors; automation, computerization, physical resource management plans
- Information Exchange: specifically the management, storage, and distribution of information about individuals, teams, and departments in the organization
- Suggested solutions: knowledge management, networks for information, balanced scorecard, meetings and dialog, newsletters, public relations campaigns, debriefing
- Knowledge and Skills: to improve the essential knowledge and skills required for optimal job performance
- Motivation: your employees’ levels of interest, enthusiasm, and commitment
- Suggested solutions: rewards and recognition; compensation systems; engagement efforts; motivation systems; team building
- Wellness: factors related to employees’ physical or emotional well-being that impact performance; work-life balance is off, an employees’ career & ambition is competing with their health, family, leisure time, etc.
- Suggested solutions: energy management; work-life balance correction; employee assistance programs; counseling; win-win negotiating; workplace violence prevention
Decision-Making Matrices and Methods — the tools to help you aid in selecting a solution:
- Multivoting (Nominal Group Technique) - a structured way to get a group or tram to brainstorm a wide range of responses to an issue, clarify these responses, and then vote or rank these from most to least critical
- Affinity/Interrelationship Digraph - enable stakeholders to see what root causes have the largest impact on the organization — specifically with relationships and issues, as we shared in episode 1.3
- Countermeasure Matrix - a decision-making tool to identify appropriate countermeasures for root causes of issues as well as identify and rank one to three potential solutions with the cost, time, and action; here’s an EXAMPLE to visualize this one; BONUS TEMPLATE MS Excel sheet from SixSigmaOnline.org
- Common Mistakes made by TD professionals include:
- Failure to partner/collaborate with the client & org. stakeholders
- Failure to consider the organization’s culture
- Failure to manage change and the barriers for change (coming up in Ep. 1.6)
- Failure to adapt to the client and their needs/priorities
What is Learn/Perform Mixtape?
The Learn/Perform Mixtape is a podcast of my study notes as I prepare for the Certified Professional in Learning and Performance (CPLP). More at: https://techknowtools.com/learnperform-mixtape/