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Welcome

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back to another episode
of the ProSource podcast.

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We have an exciting
one for you guys planned.

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Today
we are talking all about bathroom remodels

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and the guests we have on today
could not be more perfect for it.

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First, starting out is one of our trade
pro members, Kristie Barnett.

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She is the owner of the The Decorologist.

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She is one of the most recognized
and awarded home stagers in the country.

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Her knowledge on color palettes
and design makes her

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a go to consultant
in the Nashville, Tennessee area.

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We then have Nicole Crowell on
and she is the Western Regional sales

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manager for Fleurco,
a leading provider of bathroom products.

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Last but certainly not least,
you will get to hear from Corinthia Runge.

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She is a director for national showroom
sales over at Dull Tile,

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one of the world's
leading manufacturers of tile.

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So thank you so much for tuning in today,
and we'll go ahead and get

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started with Kristi Barnett.

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On today's

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episode of the Pro Series podcast,
we have Kristi Barnett here.

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She is the owner of the Decorah Allergist

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and she is a favorite go to consultant
for Nashville and Franklin, Tennessee

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homeowners who need design consultation
and the perfect paint colors.

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She's also an award
winning expert in residential paint

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color, home staging and decoration.

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Thank you so much, Kristie,
for being on this episode today with us.

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How are you doing? I'm doing great.

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How are you?

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I'm doing fantastic. Thank you.

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I'm really excited
to have you on this episode

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because today's episode
is all about bathroom remodels.

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The basics of bathroom, bathroom remodels,
and I can't think of anyone better

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but yourself to come here

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and spew your knowledge
and expertise on all things bathrooms.

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So you work with homeowners a lot.

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when you see homeowners
take a look at their bathrooms,

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what are some of the factors
that finally encourage them

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to pursue a remodel
with their with their bathroom?

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Wow. Well, if it's not a remodel
coming into a new home

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that they're just purchasing, it's
usually some big life event.

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So it's a lot of times it's
not until their kids

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leave the house,
and they're empty nesters.

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I have a lot of clients
who are empty nesters

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who finally, now that their kids are grown
out of the house,

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they have the time and the money
to devote to their bathroom remodel.

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otherwise it's when something breaks.

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So with bathrooms,
it's going to be when they have leaks or,

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you know, something's happening
and they're like, okay, this is enough.

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We're ready for something new.

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Yeah, yeah.

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Because if they're going to, 
start tearing things apart,

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they might as well kind of update
a lot of different things, right?

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Right, right.

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as an experienced designer,
what are some of the aspects

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you look for when walking through
a bathroom that needs a redesign?

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Well, the first thing that I

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like to talk to my clients about
is what function they need their bathroom.

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I mean, there's obvious functions,

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but again, a lot of times I'm dealing
with people who are maybe later in life

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and they're, you know, kind of rethinking
what they need in a bathroom.

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And so
maybe they're going from a garden tub,

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to they want to get rid of that, and
they want to just have a walk in shower.

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so we talk about function
and how they want to use it.

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Who's going to be using it?

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We talk about the style.

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a lot of times they are, you know,
they're not always, always already

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in that style and the rest of their home,
but they're moving towards a style.

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So we talk about that
sometimes I have to help them define

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what they're moving towards.

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But once we kind of figure that out,
we kind of think about that.

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And then of course,
budget is always important

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because that's going to determine
how much we can do,

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what kind of materials we can
use and that kind of thing

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for sure.

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And you do consultations.

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I saw you do it virtually, too.

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So not just in the local
Tennessee area, but.

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Well, I do like video conference.

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I do, and I've been doing virtual paint
color consultations, exterior

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and interior, interior paint color
palettes, for about 15 years now.

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So I've been doing that long time
even like before zoom.

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yeah.

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But locally speaking, 
in terms of bathroom, specifically

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bathroom design. Yeah.

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All local in the Nashville and surrounding
area here in Tennessee, for sure.

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Yeah, yeah, I feel like it is
hard to make such big, like,

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decisions
regarding upgrading your space over,

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like what we're doing right now virtually,
so I can't.

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Yeah.

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When you can't shop together

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I mean, that's the the greatest thing
about working with Prosource is being able

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to bring people in and to,
you know, to show them different things.

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And we know we can get it,

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because if you just look online
and you're looking for a,

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you know, you find a specific tile
you love, sometimes,

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you may be hunting that down for forever.

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and so I like to actually go in
and help them,

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you know, in person
with that kind of thing for sure.

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For sure. That's great.

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And so how much do you learn about
a homeowner's style

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before starting the process?

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I know you mentioned

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sometimes people don't even know
what their style is or what they want.

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What's I guess
the process that you go through

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when you're trying to determine
that, well,

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if they're, you know, first I try
to figure out if they know what style

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they want, or sometimes I'll talk about,
what do you want to move away from?

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What have you had in the past that you
feel like you're kind of over that look?

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Or, you know, what colors even do
you want to use?

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Are we looking
at a pretty neutral bathroom

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or are we looking at beiges, or are we
looking at grays or looking in black?

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And why are we looking to
maybe insert some real color?

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So I start with that,
and then sometimes I will,

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I usually have on my phone
some photo albums

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that I've kind of put together
with different tile ideas and different

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layouts and, different cabinetry
and things like that for bathrooms.

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So we can kind of go through those
and I can say,

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hey, you know,
what do you think about this?

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This is something that's been,

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you know, very, popular in,
you know, in the last year for my clients.

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And, that helps them.

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And then oftentimes
they're going to bring me pictures

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from Instagram
or Pinterest or something like that.

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I feel like most

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people will go online to find inspiration,
but when it comes to actually

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they want to feel the product.

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Oh yeah. And purchase it right in person.

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Yeah, for sure. For sure.

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What impact does trends

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have in formulating the new design
or how a homeowner may select products?

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Well, okay.

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So in my from my perspective, bathrooms

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are it's a little bit different
than decorating in.

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If it's more expensive, right,

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to do a kitchen or a bathroom remodel
that is more expensive than just,

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freshening up your living room
or getting new linens for your bedroom?

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so for me, I really try to steer people

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in the direction of,
you know, trends, trends, or our good.

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That gives us an idea of what's new
and what's coming out.

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But I want them to love this, like,
for a long time,

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not just for the next three
or 4 or 5 years.

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I try to steer them away
from anything that looks like and be to,

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you know, 2024
so that everybody, you know, five years

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from now, you can look back and say,
oh yeah, she did that in 2024.

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So I think a lot of people
make that mistake.

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And so I try to steer them towards classic
design, but more personalized design.

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and so what I mean by that is it's, it's

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some classic shapes and, and 
classic materials.

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However, we can personalize it,

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but that it looks more like them
and what they want.

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So it's more unique kind of look versus
just what everybody else is doing.

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Yeah.

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So balancing timeless
and not being too cookie cutter,

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you want something
that's very defined above that.

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So going off of trends for 2024,
what trends

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are you seeing
in bathroom design right now?

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Well subway tile is still

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popular,
but the shapes the sizes are changing.

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the use of different,
you know, color grout,

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you can have dark grout versus gray grout
versus white grout.

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It changes the whole look of the pattern
and also just the changes in the patterns.

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So people are taking regular
size, subway tile and maybe they're,

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you know, doing it vertically.

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They're vertically oriented that the tile
or they're doing like a

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instead of like a brick lay.

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They're doing a horizontal
like a, a stack kind of tile.

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which is more contemporary.

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Look,
I'm seeing lots and lots of squares.

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Squares have made a big comeback
in the last couple years.

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And and I'm really liking that
because they're very classic, too.

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It's just.

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But there was like 30 years
we weren't seeing squares.

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but now we're seeing a lot of four by 4
or 6 by six.

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A lot of, 
square tile that is, are artisanal.

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You know, it's it's very much
handcrafted looking and sometimes glazed.

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And you can get some really interesting

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colors and color variations,
even with white.

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one of the biggest ones
I'm seeing in the last two years

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is the white square glazed tile
that is varies in color.

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So you don't have to match everything
perfect to this particular white

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subway tile.

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so it's so it's easier, you know, it's a
it matches

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a lot, a lot of different countertops
and that kind of thing.

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but what I'm really seeing,
which is really exciting to me that

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my younger clients are not afraid of color
and I'm not afraid of color.

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I mean, you can see
my house is very colorful.

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but most of my clients, you know,

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historically are very, you know, typically
want a neutral palette, which is great.

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they might venture into some blues
or some greens, but.

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But not that much outside of that
until recently.

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Yeah.

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So a lot of the younger
people are kind of embracing maximalism

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or grand millennial ism or,
you know, whatever you want to call that.

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but it certainly kind of harkens to a time
where we kind of embrace

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the colors that we love.

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And I love working on bathrooms like that
because it does

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make them really unique, and it doesn't
date them to a certain period.

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It's more about the homeowners
personality.

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So I definitely encourage that.

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No, I love colors.

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As a Gen Z slash, I'm
like on the cusp of Gen Z and millennial.

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so I feel like I have a attributes
of both, but, me and my friends,

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we love the pops of color
what you're talking about.

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But then my mom,

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I notice she's a little bit more like
she likes some of the greens.

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Some of the Reds, right.

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But more not more neutralized. Right?

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Not so much like I'm
trying to make a statement.

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So it's interesting

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to see how generations like differ,
that I have a lot of thoughts on that.

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And one of them is I think we tend to like
whatever we grow up in.

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I mean, there's always some nostalgia
there, right?

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But I think there's a lot of
I want to do this my own way.

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I want to do this a different way.

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And so if you have if you grew up
in a time like in my generation,

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my and I'm different
because I've always loved color.

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But people my age, and I'm 54,

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so people my age
tend to, want to stay neutral

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because maybe their parents
had a whole lot of color,

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reminds them of a certain decade
because of the color combinations.

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And so they they want to stay more neutral
and more safe.

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And then the people that are grown,
like you, who grew up with parents

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who were super safe and neutral
or are kind of like, hey, yeah,

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I really want to do something different
and have some color and more personality.

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So it's funny.
Yeah, it's like it skips a generation.

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The love for color maximalism.

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Yeah. That's so funny. Yes.

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how often do you go

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and assist the homeowner in the product
selection selection process?

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Always. Every time. Every day.

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I mean, that's why I'm there.

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I'm not a, a full service,
interior designer.

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I don't have a firm with a lot
of employees or anything like that.

233
00:11:35,161 --> 00:11:38,397
It's me and an office manager
and an assistant on occasion.

234
00:11:38,564 --> 00:11:40,633
So, I'm basically going.

235
00:11:40,633 --> 00:11:45,271
And I'm either working with a client,
a client who has a contractor already

236
00:11:45,538 --> 00:11:47,339
or who's already working on the remodel

237
00:11:47,339 --> 00:11:50,342
or has somebody hired for that,
but they need design direction

238
00:11:50,876 --> 00:11:53,212
or, you know, I'm
in the beginning of that process

239
00:11:53,212 --> 00:11:56,182
and then we find subcontractors
to do the work.

240
00:11:56,182 --> 00:12:00,286
so, my goal
and my purpose is to help them

241
00:12:00,286 --> 00:12:03,889
make the selections so that it comes
together, gives them the look they want.

242
00:12:03,889 --> 00:12:06,258
That kind of takes it a little more of

243
00:12:06,258 --> 00:12:09,261
I help them do it
better than they could do it themselves.

244
00:12:09,295 --> 00:12:12,665
and give them a more elevated look,
within their budget.

245
00:12:13,032 --> 00:12:14,233
I'm sure you help.

246
00:12:14,233 --> 00:12:17,369
Is there, like,
overwhelming feelings, too?

247
00:12:17,369 --> 00:12:21,107
Because I've seen people I've tried
pros talk about, you know, when homeowners

248
00:12:21,107 --> 00:12:22,575
walk into the press or showroom,

249
00:12:22,575 --> 00:12:26,212
it's like there's so many choices
and options available.

250
00:12:26,412 --> 00:12:29,849
so I'm sure having you there,
it helps, like ease them

251
00:12:29,849 --> 00:12:31,951
and you can direct them
the right way to go.

252
00:12:31,951 --> 00:12:34,587
So they're not just wandering
trying to figure out what to do.

253
00:12:35,621 --> 00:12:37,623
Yeah, yeah, it is overwhelming.

254
00:12:37,623 --> 00:12:39,658
And if you're not familiar
with the showroom,

255
00:12:39,658 --> 00:12:42,027
I mean, that's
what's so great about pro sources.

256
00:12:42,027 --> 00:12:43,796
I'm very familiar with the showroom.

257
00:12:43,796 --> 00:12:45,898
I'm very familiar with the reps.

258
00:12:45,898 --> 00:12:48,634
when new stuff comes
in, I kind of know about it.

259
00:12:48,634 --> 00:12:53,372
So I know exactly where to go, and
it makes me look like a pro, and it helps.

260
00:12:54,507 --> 00:12:57,343
you know, my reps at Prosource,
we just work together so well.

261
00:12:57,343 --> 00:13:00,346
So yeah, that's great.

262
00:13:00,513 --> 00:13:03,182
so how do you navigate
potential challenges

263
00:13:03,182 --> 00:13:06,152
that can arise during the product
selection process?

264
00:13:06,152 --> 00:13:10,656
Have you run into any situations
where a homeowner has selected a product

265
00:13:10,656 --> 00:13:15,060
that would not work with the current
setup, or may not be possible entirely?

266
00:13:15,294 --> 00:13:16,996
How do you navigate those challenges?

267
00:13:16,996 --> 00:13:17,897
Trying to,

268
00:13:17,897 --> 00:13:19,832
you know,
steer them away from certain ways

269
00:13:19,832 --> 00:13:22,268
they want to go that might not work
with their current bathroom?

270
00:13:23,669 --> 00:13:24,236
I think

271
00:13:24,236 --> 00:13:27,406
one of the things that's important
about the job that I do

272
00:13:27,406 --> 00:13:31,177
is that I help, prevent problems
and solve problems.

273
00:13:31,177 --> 00:13:35,247
And oftentimes our spaces
are very challenging to begin with.

274
00:13:35,281 --> 00:13:38,918
You know, you've got an odd shaped room
or small space or whatever it is.

275
00:13:38,918 --> 00:13:41,854
I mean, there's
no I rarely have work with a client.

276
00:13:41,854 --> 00:13:44,857
It is a perfect room
that we can do anything we want.

277
00:13:45,057 --> 00:13:49,395
So I kind of help manage expectations
about what they're able to do

278
00:13:49,395 --> 00:13:50,629
with what they have.

279
00:13:50,629 --> 00:13:53,933
also working within their budget is huge,

280
00:13:54,099 --> 00:13:57,136
and people go
and a lot of people, I'd say most people

281
00:13:57,303 --> 00:14:01,440
tend to go into a bathroom remodel
without even knowing what their budget is,

282
00:14:01,440 --> 00:14:03,209
because they don't know
how much things cost,

283
00:14:03,209 --> 00:14:06,946
because it may have been 20 years since
they've done anything to their bathroom.

284
00:14:07,079 --> 00:14:09,882
Or maybe they bought a house
that already had a bathroom done.

285
00:14:09,882 --> 00:14:12,551
So they've never remodeled one themselves.

286
00:14:12,551 --> 00:14:16,055
So there's some of that
as managing expectations for what budget

287
00:14:16,055 --> 00:14:18,090
you like, you know, that you have.

288
00:14:18,090 --> 00:14:21,961
but for me,
I'm always trying to help them

289
00:14:22,194 --> 00:14:27,266
find something that is more budget
friendly, and still get that look.

290
00:14:27,633 --> 00:14:32,771
And so that's part of, 
I feel like it's my job to do, as far as,

291
00:14:32,771 --> 00:14:37,610
other challenges, I mean, mainly it's
budget challenges, really.

292
00:14:38,744 --> 00:14:39,945
and so, yeah, but

293
00:14:39,945 --> 00:14:44,216
finding the alternatives that give them
that same or similar look for

294
00:14:44,216 --> 00:14:47,920
and or and still look more expensive
than it should.

295
00:14:48,354 --> 00:14:48,654
Yeah.

296
00:14:48,654 --> 00:14:52,224
Luckily
there's a wide range of, budget options.

297
00:14:52,625 --> 00:14:53,058
Oh, yeah.

298
00:14:53,058 --> 00:14:55,694
And in the showroom.
So that makes it pretty easy. Yeah.

299
00:14:55,694 --> 00:14:59,131
you talked a little bit
about working with Prosource, how great

300
00:14:59,131 --> 00:15:03,002
it is to have, you know, account managers
that can connect you with new products.

301
00:15:04,103 --> 00:15:07,640
is there any specific other ways
that you work with Prosource

302
00:15:07,640 --> 00:15:10,643
that has benefited, 
your company and your business?

303
00:15:12,611 --> 00:15:16,081
Well,
I feel like the Prosource guys for me are,

304
00:15:16,181 --> 00:15:20,019
you know, they're the experts
in the materials, in the installation

305
00:15:20,019 --> 00:15:23,822
questions and all those things because I
don't I don't know how to install.

306
00:15:23,822 --> 00:15:26,792
I don't I don't have all the answers
to those questions.

307
00:15:26,792 --> 00:15:29,028
And especially when new materials come
in, I don't know,

308
00:15:29,028 --> 00:15:33,399
you know, I need someone else
to, to come alongside me and help

309
00:15:33,399 --> 00:15:37,569
my client understand,
you know, the materials,

310
00:15:37,569 --> 00:15:41,206
the pros and cons of everything,
the budget differences.

311
00:15:41,807 --> 00:15:45,311
So when I come in,
I feel like I'm bringing to the,

312
00:15:45,311 --> 00:15:48,714
bringing to the table
the design ideas, the creativity.

313
00:15:49,381 --> 00:15:51,450
kind of a general plan.

314
00:15:51,450 --> 00:15:54,954
I know what the client's budget is,
so I usually give them a heads up

315
00:15:54,954 --> 00:15:59,124
before I come in and say, hey, you know,
this is a mid range kind of situation.

316
00:15:59,124 --> 00:16:03,195
We've, or, you know,
they're what's more important to them.

317
00:16:03,195 --> 00:16:06,065
For example, whether it's countertop

318
00:16:06,065 --> 00:16:10,035
or it's the tile or the cabinetry
or whatever that is.

319
00:16:10,336 --> 00:16:13,906
And then, we kind of work together, so.

320
00:16:13,906 --> 00:16:19,111
Well because they, you know, they make me
look good because they'll talk.

321
00:16:19,178 --> 00:16:20,045
They'll say, you know.

322
00:16:20,045 --> 00:16:21,947
Yes, you know,
Kristie's really good at this and this,

323
00:16:21,947 --> 00:16:24,049
and she can help
you do this and pull all this together

324
00:16:24,049 --> 00:16:27,920
and kind of give them more confidence in
what I'm directing them towards because,

325
00:16:28,187 --> 00:16:33,292
you know, I'm showing them a tile here
and a countertop here and there.

326
00:16:33,292 --> 00:16:36,695
You can just see it in their eyes are
already overwhelmed by all the options.

327
00:16:36,962 --> 00:16:40,733
And I have to kind of explain,
why would I put these two things together?

328
00:16:40,733 --> 00:16:43,869
How's that going to make the whole plan
come together and and give them the look

329
00:16:43,869 --> 00:16:44,636
they want?

330
00:16:44,636 --> 00:16:48,807
But then the prosource reps
are able to tell them the facts

331
00:16:48,807 --> 00:16:52,845
and the, all the good information,
that I don't have.

332
00:16:52,845 --> 00:16:56,115
And so, I don't know, it's
just like a perfect pairing for me.

333
00:16:56,115 --> 00:16:57,583
Yeah, it's good teamwork.

334
00:16:57,583 --> 00:17:00,152
It sounds like. Yes. Definitely awesome.

335
00:17:01,220 --> 00:17:04,590
How can product timeliness impact
the overall timeline?

336
00:17:04,590 --> 00:17:06,892
Have you ran into any specific issues
with?

337
00:17:06,892 --> 00:17:10,162
I know we had, with Covid
there was so many like shipping delays

338
00:17:10,162 --> 00:17:13,832
and all of that, I don't know,
hopefully that's easing a little bit

339
00:17:13,832 --> 00:17:18,404
more than it was,
but maybe, maybe, it kind of depends.

340
00:17:18,404 --> 00:17:21,507
I found a lot of, like, a lot of things,

341
00:17:21,507 --> 00:17:26,211
also just seem to be discontinued,
more frequently than they used to be.

342
00:17:26,445 --> 00:17:31,283
and I feel like it's
because we're in instead of, I don't know,

343
00:17:31,950 --> 00:17:37,156
maybe in a way, there's there's
less options or companies are deciding,

344
00:17:37,156 --> 00:17:40,292
oh, we're only going to manufacture this
because it sells better.

345
00:17:40,292 --> 00:17:43,929
So, you know, so the hard part is
when something is discontinued.

346
00:17:44,263 --> 00:17:45,564
But you know what that's happened.

347
00:17:45,564 --> 00:17:47,800
That's across the board
in the design industry

348
00:17:47,800 --> 00:17:50,803
that happens with furniture and fabrics
and all the things.

349
00:17:51,070 --> 00:17:56,041
so we just, you know, a lot of times
what I'll do is, you know, my reps and,

350
00:17:56,041 --> 00:18:01,013
we'll, we'll talk about option
A and option B, so,

351
00:18:01,113 --> 00:18:04,116
you know, just kind of just in case or,
or you know,

352
00:18:04,383 --> 00:18:04,583
you know,

353
00:18:04,583 --> 00:18:06,652
they're great about letting me know
immediately

354
00:18:06,652 --> 00:18:09,855
whether something is going to be available
or whether it's going to be

355
00:18:09,855 --> 00:18:10,889
a longer timeline.

356
00:18:10,889 --> 00:18:12,091
And then we just have to,

357
00:18:12,091 --> 00:18:16,328
you know, my main thing is I have to kind
of prep my clients beforehand.

358
00:18:16,328 --> 00:18:19,665
Hey, in the current climate,
you know, a lot of things can

359
00:18:19,832 --> 00:18:21,767
it can be the contractor,

360
00:18:21,767 --> 00:18:24,770
you know, the subcontractors
that, you know, can get behind,

361
00:18:24,970 --> 00:18:28,340
and maybe they don't have an end to
clients, don't have an understanding that,

362
00:18:28,507 --> 00:18:32,311
you know, just because you have pinned
down a subcontractor

363
00:18:32,311 --> 00:18:36,181
to install this tile doesn't mean
you're he's going to get to you next week.

364
00:18:36,448 --> 00:18:38,317
It it could be months and months.

365
00:18:38,317 --> 00:18:41,620
and the same thing is true
with, with, delays in the,

366
00:18:41,820 --> 00:18:45,290
you know, products, but I really haven't
had a ton of trouble with that.

367
00:18:45,290 --> 00:18:48,260
You know, occasionally
if someone is on a tight deadline

368
00:18:48,260 --> 00:18:51,029
and maybe cabinets are,
you know, an issue.

369
00:18:51,029 --> 00:18:54,333
So my, my account manager,

370
00:18:54,333 --> 00:18:58,437
guides us towards the ones that,
the, the lines that prosource

371
00:18:58,437 --> 00:19:01,740
carry that will get here faster
and will meet those deadlines.

372
00:19:01,907 --> 00:19:05,677
So we just we just work it out
and try to be, flexible.

373
00:19:05,677 --> 00:19:06,612
Yeah, sure, sure.

374
00:19:06,612 --> 00:19:08,614
I feel like it's also common
knowledge to write.

375
00:19:08,614 --> 00:19:09,882
I, a lot of homeowners

376
00:19:09,882 --> 00:19:13,752
know that this is possible, possibly
a thing that they'll have to run into.

377
00:19:13,752 --> 00:19:15,187
So that's good, right?

378
00:19:15,187 --> 00:19:20,025
speaking of just the network of trade
pros that Prosource has,

379
00:19:20,959 --> 00:19:24,796
out of curiosity,
have you met any trade pros through

380
00:19:24,796 --> 00:19:29,067
Prosource that has benefited your clients
or you've benefited their clients?

381
00:19:29,067 --> 00:19:31,737
Kind of like a networking
opportunity that you've had?

382
00:19:32,804 --> 00:19:35,307
I don't know about network.

383
00:19:35,307 --> 00:19:36,909
Well, you know what? I take that back.

384
00:19:36,909 --> 00:19:40,579
first of all, it certainly tilers,
you know, because they

385
00:19:40,579 --> 00:19:44,783
they typically have a list of, you know,
I mean, they don't provide tilers

386
00:19:44,783 --> 00:19:45,617
or anything like that,

387
00:19:45,617 --> 00:19:50,122
but they may have some subcontractors
that, that they have had good reviews on.

388
00:19:50,355 --> 00:19:52,691
And so they'll offer, you know,
if I say, hey,

389
00:19:52,691 --> 00:19:55,994
I really need a good tiler for this,
who would you recommend?

390
00:19:55,994 --> 00:19:58,530
And account
manager will give me like three names.

391
00:19:58,530 --> 00:20:00,098
And these are our best guys.

392
00:20:00,098 --> 00:20:01,633
and so that's been very helpful.

393
00:20:01,633 --> 00:20:03,502
And then I'll always ask for that guy,

394
00:20:03,502 --> 00:20:08,006
you know, try to get my client to,
to use the guys that I'm familiar with.

395
00:20:08,106 --> 00:20:09,741
So that's been real helpful to me.

396
00:20:09,741 --> 00:20:14,413
And, a couple of times
I've had contractors like my client

397
00:20:14,413 --> 00:20:19,952
will hire me, completely separate
from their contractors and then their

398
00:20:20,552 --> 00:20:24,089
whatever I do through Prosource
and the contractor may be working

399
00:20:24,089 --> 00:20:27,993
through Prosource and then,
then I've gotten work later

400
00:20:27,993 --> 00:20:31,196
from contractors
who have referred me to other clients

401
00:20:31,196 --> 00:20:32,998
who were having difficulty
making decisions.

402
00:20:32,998 --> 00:20:33,765
Gotcha. So.

403
00:20:33,765 --> 00:20:36,568
So, yeah, I guess in that way,
that certainly has benefited me.

404
00:20:36,568 --> 00:20:38,670
That's cool. In terms of networking. Yeah.

405
00:20:38,670 --> 00:20:42,040
What challenges can homeowners run into
if they attempt to remodel

406
00:20:42,040 --> 00:20:43,542
their own bathrooms?

407
00:20:43,542 --> 00:20:47,312
I guess without your expertise or, 
anyone else's expertise,

408
00:20:47,312 --> 00:20:50,949
why is it important to rely on experience
design consultants like yourself?

409
00:20:51,450 --> 00:20:56,488
Okay, I think most people go
into a bathroom remodel

410
00:20:56,655 --> 00:20:59,791
and they maybe have their heart set
on one particular thing.

411
00:20:59,791 --> 00:21:03,996
And so maybe it's a particular countertop
material, or maybe it's a specific

412
00:21:03,996 --> 00:21:07,499
tile they saw in a magazine
or on Pinterest or Instagram.

413
00:21:07,966 --> 00:21:11,770
and,
and what I've found a lot is people,

414
00:21:11,770 --> 00:21:16,308
want to fall in love
with every piece of the design separately.

415
00:21:16,775 --> 00:21:17,276
Yeah.

416
00:21:17,276 --> 00:21:20,112
And what they don't understand
is if they just find.

417
00:21:20,112 --> 00:21:22,214
Oh, I love this countertop,
and I love this tile,

418
00:21:22,214 --> 00:21:24,716
and I love this cabinet,
and I love this pool.

419
00:21:24,716 --> 00:21:28,387
And then they put them together
and they get a disastrous result.

420
00:21:28,720 --> 00:21:32,791
and so what, what I try to do
is steer them through the process

421
00:21:32,791 --> 00:21:35,127
kind of step by step.
So they make really good decisions.

422
00:21:35,127 --> 00:21:37,195
I don't want anybody
to make bad decisions.

423
00:21:37,195 --> 00:21:40,198
I don't want anybody
to regret the final product.

424
00:21:40,432 --> 00:21:43,068
So, I feel like I can steer them
that way.

425
00:21:43,068 --> 00:21:46,071
So, for example, when we go in, you know,

426
00:21:46,371 --> 00:21:49,541
you can't have a there used to be
a star of the room, right?

427
00:21:49,675 --> 00:21:51,743
You can everything can't be a star.

428
00:21:51,743 --> 00:21:55,547
So, you know, if,
if you have your heart set on a certain

429
00:21:55,547 --> 00:22:01,119
tile or a certain look, then I will say,
okay, what is the most visually

430
00:22:01,119 --> 00:22:04,323
dominant thing in this room
is in this particular bathroom?

431
00:22:04,323 --> 00:22:05,190
Is it the floor?

432
00:22:05,190 --> 00:22:08,894
Is that what we see the most of the floor
tile, or is it the countertop?

433
00:22:08,894 --> 00:22:10,729
Most of the time
it's really not the countertop

434
00:22:10,729 --> 00:22:13,231
unless they just have their heart set
on, you know,

435
00:22:13,231 --> 00:22:16,068
some certain courtside or something
that's really expensive.

436
00:22:16,068 --> 00:22:17,436
And then we have to work around that,

437
00:22:17,436 --> 00:22:20,772
that, otherwise
if somebody has a, you know, a

438
00:22:20,806 --> 00:22:25,143
is replacing and putting a big open shower
that's completely see-through,

439
00:22:25,243 --> 00:22:29,247
then you're going to want to have
that star be the backsplash

440
00:22:29,247 --> 00:22:32,751
or the, you know, the vertical tile
in that particular bathroom.

441
00:22:32,751 --> 00:22:35,754
So we figure out what that is
and that's what we choose first.

442
00:22:35,821 --> 00:22:38,890
And then I always tell my clients
that every decision,

443
00:22:39,024 --> 00:22:42,928
every next decision
is, built on the decision before.

444
00:22:43,228 --> 00:22:46,398
And so every decision informs
the next decision actually.

445
00:22:46,631 --> 00:22:50,535
And and if you go in that order,
instead of saying, oh, I love this

446
00:22:50,535 --> 00:22:55,006
tile and I love this pool and I love then
you're going to have such a better result

447
00:22:55,006 --> 00:23:00,946
because it's the style flows, the colors
work together, and it all makes sense.

448
00:23:00,946 --> 00:23:02,948
So that that's what I try to do.

449
00:23:02,948 --> 00:23:04,616
That's a great way of thinking about it.

450
00:23:04,616 --> 00:23:09,388
just focusing on the one star narrowed
down to one star and build off of that.

451
00:23:09,388 --> 00:23:11,990
That would be probably the way
everything else

452
00:23:11,990 --> 00:23:15,327
has to support,
you know, supporting actors for the staff.

453
00:23:15,560 --> 00:23:17,562
so it all works together.

454
00:23:17,562 --> 00:23:18,997
Thanks for sharing that.

455
00:23:18,997 --> 00:23:20,232
anything else you want to add?

456
00:23:20,232 --> 00:23:23,602
Anything exciting happening on your end
that you want to share?

457
00:23:23,635 --> 00:23:27,105
Well, I've been to lots of bathroom
remodels in the last year,

458
00:23:27,105 --> 00:23:29,374
and so I've been working really,
really closely.

459
00:23:29,374 --> 00:23:32,911
with particularly, 
Andy Coomer that I work with in Nashville,

460
00:23:32,911 --> 00:23:33,879
and he's just been great.

461
00:23:33,879 --> 00:23:37,048
I've been working with him for,
I believe, 9 or 10 years. Wow.

462
00:23:37,215 --> 00:23:39,651
And so, you know,

463
00:23:39,651 --> 00:23:43,922
I just encourage anybody, you know,
when you have a good working

464
00:23:43,922 --> 00:23:48,093
relationship with a, with a company
and at a retailer like Prosource,

465
00:23:48,093 --> 00:23:52,531
a wholesaler like Prosource, it's just,
it just help it

466
00:23:52,531 --> 00:23:57,436
it it improves your professionalism
when you have those relationships.

467
00:23:57,436 --> 00:23:59,271
And so you can bring a client into the

468
00:23:59,271 --> 00:24:03,575
situation, and the client just feels like
everybody's got their back.

469
00:24:03,742 --> 00:24:05,544
Everybody knows what's going on.

470
00:24:05,544 --> 00:24:08,280
Communication is, is so important.

471
00:24:08,280 --> 00:24:11,850
and I think that's the number one thing
is communicating not only with your client

472
00:24:12,050 --> 00:24:15,253
but also with your
your account representatives.

473
00:24:15,253 --> 00:24:17,756
And, and it makes everything
go so much more smoothly.

474
00:24:17,756 --> 00:24:19,691
I couldn't agree more. That's great.

475
00:24:19,691 --> 00:24:21,993
Thank you so much for joining us
today. Christy.

476
00:24:21,993 --> 00:24:25,697
You can find when Christy, 
the Decker ologist.com.

477
00:24:25,964 --> 00:24:28,433
I also love the name of your business.

478
00:24:28,433 --> 00:24:31,069
I think it's just like it goes together
so well.

479
00:24:31,069 --> 00:24:33,572
Well, I have a background in psychology,

480
00:24:33,572 --> 00:24:37,442
so I did that for ten years
before I got into design.

481
00:24:37,442 --> 00:24:39,311
And so it kind of came out of that.

482
00:24:39,311 --> 00:24:39,845
There's a lot of,

483
00:24:39,845 --> 00:24:44,783
counseling and couples counseling,
that goes on also with design work.

484
00:24:44,783 --> 00:24:46,017
So for sure that really.

485
00:24:46,017 --> 00:24:48,587
Well, what made
you want to make the switch over?

486
00:24:48,587 --> 00:24:51,990
I had children and had took a break,
you know, had a couple of babies.

487
00:24:51,990 --> 00:24:56,428
And I just, had just craving
to do something creative.

488
00:24:56,428 --> 00:24:59,231
And I'd always love to decorate
and always love color, but,

489
00:24:59,231 --> 00:25:03,568
I didn't have any training in it,
so I had to kind of start over and,

490
00:25:04,002 --> 00:25:07,973
you know, do all this, do all the training
and learn everything that I could

491
00:25:07,973 --> 00:25:10,976
and just practice and experience
and just started

492
00:25:10,976 --> 00:25:13,979
a whole new career kind of at 34. So.

493
00:25:14,079 --> 00:25:14,946
No. yeah.

494
00:25:14,946 --> 00:25:16,848
So that's what I did and never look back.

495
00:25:16,848 --> 00:25:20,418
I think your psychology background,
though, does probably go

496
00:25:20,418 --> 00:25:23,421
into what you're doing now
because you're thinking of,

497
00:25:23,588 --> 00:25:26,858
you know, the colors and everything,
how that affects people's minds.

498
00:25:27,092 --> 00:25:28,560
I don't think I'm articulating that right.

499
00:25:28,560 --> 00:25:31,530
But you know what I mean?
I feel like it plays heavily.

500
00:25:32,564 --> 00:25:33,331
Your visual

501
00:25:33,331 --> 00:25:37,202
surroundings really affect your mood
and your, you know,

502
00:25:37,202 --> 00:25:41,640
sense of calm and your just satisfaction
with life in general.

503
00:25:41,640 --> 00:25:45,410
I mean, and some of us are more affected
than others, and some

504
00:25:45,510 --> 00:25:47,879
I think everyone is affected
by their visual surroundings,

505
00:25:47,879 --> 00:25:51,883
but they don't always realize it
until it's really good.

506
00:25:52,217 --> 00:25:55,620
And then they're like, oh, I get it now.

507
00:25:55,620 --> 00:25:57,722
Like, this is so much better.

508
00:25:57,722 --> 00:25:59,291
especially see that with men.

509
00:25:59,291 --> 00:26:03,862
not to be stereotypical, but yeah,
usually the woman kind of gets that,

510
00:26:04,062 --> 00:26:08,400
but a lot of times
the husbands maybe don't until we do it.

511
00:26:08,600 --> 00:26:12,904
And as long as, you know, working with me,
I try to, you know, make sure that both,

512
00:26:13,171 --> 00:26:16,474
you know, if there's more than one person
involved, that they're both, you know,

513
00:26:16,474 --> 00:26:19,477
getting something that they want,
they both feel heard.

514
00:26:19,511 --> 00:26:22,247
And so it all works
together, beautifully.

515
00:26:22,247 --> 00:26:23,448
And then everybody's happy.

516
00:26:23,448 --> 00:26:26,117
So that's that's the goal, I agree.

517
00:26:26,117 --> 00:26:28,186
Thank you so much for your time today.

518
00:26:28,186 --> 00:26:30,255
You have a great rest of your day.

519
00:26:30,255 --> 00:26:33,525
we'll talk to you later. Yeah. Okay. Bye.

520
00:26:35,961 --> 00:26:38,730
We're going to go ahead and switch things
over to Nicole Krol.

521
00:26:38,730 --> 00:26:40,398
from Fleurco.

522
00:26:40,398 --> 00:26:41,499
if you don't mind, Nicole,

523
00:26:41,499 --> 00:26:45,837
just introducing yourself
and your position in the company. Hi.

524
00:26:45,837 --> 00:26:46,771
Thanks for having me.

525
00:26:46,771 --> 00:26:51,242
So I am the Western and Midwest
regional manager with Fleurco

526
00:26:51,543 --> 00:26:55,046
and, cover everything
basically west of the Mississippi.

527
00:26:55,046 --> 00:26:59,551
So, joined Fleurco fairly recently, 
in March of this year,

528
00:26:59,551 --> 00:27:03,121
but have over 20 years in the kitchen
and bath industry.

529
00:27:03,421 --> 00:27:06,191
So work for various

530
00:27:06,191 --> 00:27:10,662
plumbing manufacturers,
and decorative products.

531
00:27:10,662 --> 00:27:12,864
So excited to join Fleurco.

532
00:27:12,864 --> 00:27:16,468
you know, one of the key
things is having a catalog

533
00:27:16,468 --> 00:27:20,405
that offers, you know,
more than just one product category.

534
00:27:20,572 --> 00:27:26,544
And Fleurco covers that, and they really,
have a foothold in the market with

535
00:27:26,544 --> 00:27:30,682
with great customer service, good quality,
all the things that you're looking for.

536
00:27:30,682 --> 00:27:32,751
So excited to be part of the team.

537
00:27:32,751 --> 00:27:36,788
And today's episode is all about bathroom
remodels, the bathroom.

538
00:27:36,788 --> 00:27:39,391
So Fleurco is perfect for this episode.

539
00:27:39,391 --> 00:27:41,593
So I appreciate you joining us today.

540
00:27:41,593 --> 00:27:45,997
what are the most common issues
that you've heard from homeowners

541
00:27:45,997 --> 00:27:49,801
or even trade pros
that are working on homeowners bathrooms

542
00:27:50,001 --> 00:27:52,170
that are in need of major changes
to their bathroom?

543
00:27:52,170 --> 00:27:55,940
What's like some of the most common, 
concerns or obstacles

544
00:27:55,940 --> 00:27:57,709
people are running into?

545
00:27:57,709 --> 00:28:01,279
Well, right off the bat,
I think for the homeowner, style update.

546
00:28:01,279 --> 00:28:01,546
Right.

547
00:28:01,546 --> 00:28:05,417
Everybody's scrolling on their phones
these days, and whether it's Pinterest

548
00:28:05,750 --> 00:28:10,088
or Instagram or house, 
they seen the updates and trends,

549
00:28:10,455 --> 00:28:11,723
you know, more,

550
00:28:11,723 --> 00:28:15,860
spend more time at home, maybe doing teams
meetings and stuff like that.

551
00:28:15,860 --> 00:28:18,863
And you're sitting there
looking at things that need to be updated.

552
00:28:19,130 --> 00:28:21,800
So that definitely,

553
00:28:21,800 --> 00:28:24,803
plays into, a motivation.

554
00:28:25,203 --> 00:28:27,639
to, to make an update and change.

555
00:28:27,639 --> 00:28:31,743
you know, a lot of folks aging in place
is, is a huge factor,

556
00:28:31,876 --> 00:28:35,613
safety, you know,
and on the other spectrum, maybe a,

557
00:28:35,714 --> 00:28:40,785
you know, new child, would be,
making some accommodations,

558
00:28:40,785 --> 00:28:45,390
whether it's bathtubs,
you know, threshold shower, bases.

559
00:28:45,857 --> 00:28:50,662
And lastly, unfortunately,
it comes into fixing a plumbing problem.

560
00:28:50,662 --> 00:28:54,466
So, a leak is a motivator
to make some changes.

561
00:28:54,733 --> 00:28:57,669
sometimes a lot
bigger than some of us would like.

562
00:28:57,669 --> 00:29:01,639
But you have stuff,
you know, valves that can leak, tiles,

563
00:29:01,639 --> 00:29:05,443
unfortunately, you know, are not the grout
lines are not made to last forever.

564
00:29:05,844 --> 00:29:08,446
you know, older
trends were the smaller tiles.

565
00:29:08,446 --> 00:29:11,516
And so that, you know,

566
00:29:11,516 --> 00:29:14,519
as areas to potentially leak over years
if it's not maintained.

567
00:29:14,519 --> 00:29:16,988
So I think those are the top three.

568
00:29:16,988 --> 00:29:20,125
motivators, to jump in and,

569
00:29:20,125 --> 00:29:23,128
and do a, remodel in the bathroom.

570
00:29:23,361 --> 00:29:24,162
Yes. Yeah.

571
00:29:24,162 --> 00:29:28,299
The leaks are the less fun part, the part
that nobody really wants to deal with.

572
00:29:28,299 --> 00:29:32,604
But maybe changing and updating the
the style of your bathroom, because

573
00:29:32,904 --> 00:29:36,775
that's the place where most of your guests
are going to be at some at some point.

574
00:29:36,775 --> 00:29:37,242
Right.

575
00:29:37,242 --> 00:29:41,579
It's like the kitchen and the bathroom
living areas are like the most trash.

576
00:29:41,613 --> 00:29:42,614
And that's hurting that.

577
00:29:42,614 --> 00:29:44,616
You know, most people don't realize,
I mean,

578
00:29:44,616 --> 00:29:48,019
you spend a lot of time in the bathroom
and that's,

579
00:29:48,586 --> 00:29:51,523
you know, that's where I know
we'll talk about it a little bit more.

580
00:29:51,523 --> 00:29:55,293
But, you know, the spa like feel
and that's the trend that,

581
00:29:55,293 --> 00:29:58,363
that, you know,
the industry is going toward.

582
00:29:59,063 --> 00:30:00,331
you just spend a lot of time there.

583
00:30:00,331 --> 00:30:02,200
So you want it to be a comfort.

584
00:30:02,200 --> 00:30:04,402
you know, Oasis of sorts.

585
00:30:04,402 --> 00:30:06,938
yes. Yeah.

586
00:30:06,938 --> 00:30:10,241
I feel like one of the best compliments
to get when you have guests over

587
00:30:10,241 --> 00:30:13,311
is when they come out of the bathroom,
they're like, wow, I love, like,

588
00:30:13,311 --> 00:30:16,581
your bathroom decor or, wow,
your bathroom smells nice.

589
00:30:16,581 --> 00:30:17,982
Or just,
you know, little things like that.

590
00:30:17,982 --> 00:30:20,618
It's like,
oh, wow, somebody actually noticed

591
00:30:20,618 --> 00:30:23,121
that I put this kind of work
into it. Yeah.

592
00:30:23,121 --> 00:30:24,455
Yeah, absolutely.

593
00:30:24,455 --> 00:30:25,356
And that's something,

594
00:30:25,356 --> 00:30:29,060
you know, it can be minor update
or it can be a complete overhaul too.

595
00:30:29,060 --> 00:30:33,965
So there's there's even a little, minor,
you know, updates that you can do

596
00:30:33,965 --> 00:30:40,839
to really update the space and just, 
modernize it, get it more on trend.

597
00:30:40,839 --> 00:30:47,011
No more of the green toilets
or the, avocado bathtubs and all of that.

598
00:30:47,011 --> 00:30:48,546
Good stuff.

599
00:30:48,546 --> 00:30:51,850
Yeah, we just did an episode,
over cabinet hardware.

600
00:30:52,116 --> 00:30:55,720
And I think how a lot of people update
their bathrooms is

601
00:30:55,887 --> 00:30:58,189
just switching out the knobs and pulls.

602
00:30:58,189 --> 00:31:01,192
That's like a very easy DIY thing
you can do.

603
00:31:01,192 --> 00:31:04,495
I know my mom is always changing that up
and finding

604
00:31:04,495 --> 00:31:07,498
very, very interesting knobs and pulls
and I'm like,

605
00:31:07,866 --> 00:31:11,302
that looks a little crazy, but luckily
you could easily change it back out

606
00:31:11,302 --> 00:31:13,771
when you change your mind
in like two weeks, right?

607
00:31:13,771 --> 00:31:14,672
Hundred percent.

608
00:31:14,672 --> 00:31:18,877
And that's, you know, the, the hardware
and then also the faucets.

609
00:31:18,877 --> 00:31:21,446
Right. And shower and that kind of stuff.

610
00:31:21,446 --> 00:31:23,681
That's all easy to update.

611
00:31:23,681 --> 00:31:26,684
you know, for the most part
a do it yourself activity.

612
00:31:26,784 --> 00:31:29,988
I'll share two YouTube videos
to kind of help you out with that one.

613
00:31:30,255 --> 00:31:33,458
But that's, that's, minor, adjustments

614
00:31:33,458 --> 00:31:36,461
that you can make
that really create a new space for you.

615
00:31:36,561 --> 00:31:37,795
Yeah. Awesome.

616
00:31:37,795 --> 00:31:40,331
how do you think industry trends

617
00:31:40,331 --> 00:31:43,334
have impacted for Ko's
products and designs?

618
00:31:44,135 --> 00:31:46,871
So go really focuses

619
00:31:46,871 --> 00:31:49,908
on the trends and upcoming designs.

620
00:31:49,908 --> 00:31:52,944
And so there's an entire product team
that's already developing

621
00:31:52,944 --> 00:31:56,981
products for, you know, 2025, 2026,

622
00:31:56,981 --> 00:32:02,520
a lot of European influence,
of course, over here in the US. and

623
00:32:03,688 --> 00:32:04,822
the big trends right now are

624
00:32:04,822 --> 00:32:08,393
in fixtures and it's, it's
everything is matte black and gold.

625
00:32:08,726 --> 00:32:10,962
Gone are the days of oil rub bronze.

626
00:32:10,962 --> 00:32:14,899
And so you're seeing those pops of
of the black and the gold.

627
00:32:15,133 --> 00:32:20,104
And so we've added to our shower, to our
collection, multiple finish offerings.

628
00:32:20,338 --> 00:32:24,342
So instead of thinking, you know, for us
known for their shower doors, just a

629
00:32:24,609 --> 00:32:30,848
chrome or brushed nickel type finish, now
we do offer the updated gold and black.

630
00:32:30,848 --> 00:32:32,884
So you know that along.

631
00:32:32,884 --> 00:32:36,921
It's a shift to the warmer,
more neutral tones in the bathroom.

632
00:32:36,921 --> 00:32:41,225
And so we've we've responded by adding
a small class to one of our collections.

633
00:32:41,225 --> 00:32:45,897
And so that gives, the homeowner
more opportunity to be creative

634
00:32:45,897 --> 00:32:48,900
and designer, to be creative
and keep up with the trends.

635
00:32:49,200 --> 00:32:53,671
Another design trend that we're seeing
is larger beers in the bathroom.

636
00:32:54,272 --> 00:32:57,709
So what that does for you,
it can make the bathroom look larger.

637
00:32:58,009 --> 00:33:02,246
So we've developed mirrors
all the way up to 72 by 36.

638
00:33:02,246 --> 00:33:06,751
And with the matching
coordinating matte black and gold trims.

639
00:33:07,285 --> 00:33:10,621
So now you can coordinate throughout, 
cohesively.

640
00:33:10,955 --> 00:33:14,892
with that, that particular finish,
another new trend

641
00:33:14,892 --> 00:33:18,396
that we see is oblong
mirrors and unique shaped mirrors.

642
00:33:18,896 --> 00:33:22,133
So gone are the days of
just the traditional square.

643
00:33:22,533 --> 00:33:25,436
And so we've added to the collection
oblong

644
00:33:25,436 --> 00:33:28,439
shape mirrors that can be installed
horizontal or vertical.

645
00:33:28,673 --> 00:33:32,343
So that gives endless opportunities
for design

646
00:33:32,410 --> 00:33:35,813
and talking again on connected devices.

647
00:33:35,813 --> 00:33:37,548
And you know, everybody's scrolling.

648
00:33:37,548 --> 00:33:41,519
so one of the things
that we've incorporated in our medicine

649
00:33:41,519 --> 00:33:45,790
cabinets are the USB and usb-C port.

650
00:33:46,624 --> 00:33:49,527
And so an outlet
in our Luna collection of mirrors.

651
00:33:49,527 --> 00:33:53,564
So you can always be charging that
that phone

652
00:33:53,564 --> 00:33:57,668
or that device,
you know, and be ready to go.

653
00:33:57,668 --> 00:34:01,339
So, there's a lot of trends that we,
we keep up with.

654
00:34:01,339 --> 00:34:06,444
and it's particularly in the finish
and trim industry,

655
00:34:06,444 --> 00:34:10,848
I mean, staying on top of design
is critical to move forward, for sure.

656
00:34:10,848 --> 00:34:14,685
Have you heard from,
I guess, Trade Pro's installers

657
00:34:14,685 --> 00:34:19,557
that homeowners are looking for that,
like USB connector.

658
00:34:19,557 --> 00:34:22,827
And that's maybe feedback that they hear
that they pass along to Fleurco

659
00:34:22,860 --> 00:34:26,197
or what I guess feedback
are you getting from trade pros

660
00:34:26,197 --> 00:34:30,201
that have turned your guys's direction
into doing a certain like feature?

661
00:34:30,201 --> 00:34:34,005
Adding something to the Fleurco-brand
well trained professionals

662
00:34:34,005 --> 00:34:37,875
are always looking to have a product
that's easy to navigate, right?

663
00:34:37,875 --> 00:34:40,878
And so I think the overall arching like
theme,

664
00:34:41,012 --> 00:34:44,282
have a good website,
have good customer service.

665
00:34:44,282 --> 00:34:44,749
Yeah.

666
00:34:44,749 --> 00:34:49,053
just, you know, back to the basics,
which it is basic, but it's amazing

667
00:34:49,053 --> 00:34:52,056
how many people don't pay attention
to that portion of it.

668
00:34:52,323 --> 00:34:54,225
So good literature.

669
00:34:54,225 --> 00:34:58,129
You know, one of the key factors
and benefits

670
00:34:58,129 --> 00:35:00,865
that circle offers is a no hassle.

671
00:35:00,865 --> 00:35:01,933
policy.

672
00:35:01,933 --> 00:35:05,937
So if something's missing
or you might have thrown it out

673
00:35:05,937 --> 00:35:10,575
or, needs replacement, when you get
the product, we take care of it.

674
00:35:10,875 --> 00:35:14,312
And so that is, next level of customer
support.

675
00:35:14,712 --> 00:35:17,915
on that and absolutely from the trade
professional here

676
00:35:17,915 --> 00:35:21,152
goes something back
to, like shower pants.

677
00:35:21,152 --> 00:35:21,519
Right.

678
00:35:21,519 --> 00:35:27,258
So, they have the different tile flanges
and it just depends like the two sided

679
00:35:27,258 --> 00:35:30,461
three sided and something as simple as,

680
00:35:30,461 --> 00:35:33,464
having those pre-installed
when you ship the shower pan.

681
00:35:33,898 --> 00:35:38,469
that's something that saves the installer,
I don't know, 20 minutes maybe.

682
00:35:38,569 --> 00:35:41,873
but it is a nice added feature.

683
00:35:42,073 --> 00:35:46,010
that, that we give them to choose
just to make the job a little bit

684
00:35:46,010 --> 00:35:49,814
easier, you know, always listening
to any sort of feedback on that.

685
00:35:49,814 --> 00:35:53,084
And that's the key to,
to being a good partner with the trade

686
00:35:53,084 --> 00:35:56,454
professionals and why they want to stick
with using your products.

687
00:35:56,454 --> 00:35:59,991
Freestanding tubs have often been thought
of as an item of luxury,

688
00:36:00,525 --> 00:36:01,759
and definitely still is, right.

689
00:36:01,759 --> 00:36:05,796
But however it's become more achievable
in recent years and homes

690
00:36:05,796 --> 00:36:09,100
across the country, what has helped
freestanding tubs become more

691
00:36:09,100 --> 00:36:13,104
of an attainable option
while maintaining its luxury status, look

692
00:36:13,104 --> 00:36:18,075
and feel still actually national Kitchen
and Bath Association, in their 2024 report

693
00:36:18,509 --> 00:36:22,446
cited soaking and freestanding
tubs are set to be the highlight

694
00:36:22,446 --> 00:36:26,817
of bathroom design in 2024,
so that's what touches on it, right? So

695
00:36:26,817 --> 00:36:32,723
so now, it is a bit more of an investment
on the freestanding tub side, but

696
00:36:34,058 --> 00:36:34,792
when you use it

697
00:36:34,792 --> 00:36:38,696
as a design element in your bathroom,
it really

698
00:36:39,230 --> 00:36:42,900
it it makes sense for that,
for that portion, you know, there's,

699
00:36:42,967 --> 00:36:44,902
there's so many different materials

700
00:36:44,902 --> 00:36:47,905
on the market
that different manufacturers offer.

701
00:36:48,005 --> 00:36:50,808
you know,
acrylic is going to be your entry level,

702
00:36:50,808 --> 00:36:53,578
which is still a beautiful tub.

703
00:36:53,578 --> 00:36:58,082
and long lasting and heat retention
and just beautiful overall.

704
00:36:58,082 --> 00:37:00,751
And then you get into,
I mean, solid surface.

705
00:37:00,751 --> 00:37:06,490
I, I've seen solid wood tubs, which is
a very unique and very expensive, option.

706
00:37:06,490 --> 00:37:09,627
Yes, but that's out there, cast iron.

707
00:37:09,860 --> 00:37:14,065
So there are so many different, 
material options.

708
00:37:14,065 --> 00:37:19,937
What that translates into, is cost
along with weight and design options.

709
00:37:19,937 --> 00:37:21,539
Color options.

710
00:37:21,539 --> 00:37:26,577
I mean, there are companies that can do
the entire Pantone color book of your tub.

711
00:37:26,577 --> 00:37:29,614
So whatever, whatever you would like,
it is an option.

712
00:37:29,714 --> 00:37:33,484
And going back to as the design elements,
traditional

713
00:37:33,484 --> 00:37:37,054
built in tubs need to be installed
alongside a bathroom wall or corner.

714
00:37:37,355 --> 00:37:38,256
So a freestanding

715
00:37:38,256 --> 00:37:40,524
tub gives you the flexibility
to place your tub

716
00:37:40,524 --> 00:37:42,493
virtually anywhere in the room you'd like.

717
00:37:42,493 --> 00:37:45,763
And just overall, the esthetic,
you know, appear

718
00:37:45,763 --> 00:37:49,533
larger in the space
than what you actually have.

719
00:37:49,533 --> 00:37:52,570
So they definitely are popular.

720
00:37:52,570 --> 00:37:55,339
They do increase value,
of course, in the home.

721
00:37:55,339 --> 00:38:00,578
So for resale, when looking at that, so
there's a whole bathroom remodel, right.

722
00:38:00,611 --> 00:38:04,081
So that's always a nice, benefit.

723
00:38:04,849 --> 00:38:07,551
But we just launched our solid surface

724
00:38:07,551 --> 00:38:10,554
tub collection,
and so that's been really exciting.

725
00:38:10,888 --> 00:38:13,291
I would say that that's the bigger trend.

726
00:38:13,291 --> 00:38:16,827
is the solid surface coming out again?

727
00:38:16,827 --> 00:38:18,362
Just the, the design element.

728
00:38:18,362 --> 00:38:21,932
And it's it's
truly a solid feel with the stone.

729
00:38:21,932 --> 00:38:23,834
It's a, it's a limestone derivative.

730
00:38:23,834 --> 00:38:25,236
If you go on to a showroom,

731
00:38:25,236 --> 00:38:28,239
they offer you to, 
take off your shoes and hop in the tub.

732
00:38:28,739 --> 00:38:29,540
Do it.

733
00:38:29,540 --> 00:38:31,342
You want to make sure
when you're committing

734
00:38:31,342 --> 00:38:32,977
that it's something that's comfortable.

735
00:38:32,977 --> 00:38:36,881
So, you know, whether you're tall
or short, you definitely want to give it

736
00:38:36,881 --> 00:38:41,986
a test run before you, before
you commit to the freestanding tub. Yes.

737
00:38:42,320 --> 00:38:46,123
It would be shocking if somebody didn't do
that with how expensive they can be.

738
00:38:47,158 --> 00:38:48,025
That's like the

739
00:38:48,025 --> 00:38:51,929
first time you're buying it where people,
you know, they're like, oh, lay down.

740
00:38:51,929 --> 00:38:54,899
And you're like,
everybody's looking at me, I don't know.

741
00:38:54,899 --> 00:38:55,700
Yeah.

742
00:38:55,700 --> 00:38:57,034
And then you have other people
that are like, well,

743
00:38:57,034 --> 00:38:59,303
how many people have laid down on that?

744
00:38:59,303 --> 00:39:01,172
Exactly, exactly. Yeah.

745
00:39:01,172 --> 00:39:02,740
But you definitely have to try it.

746
00:39:02,740 --> 00:39:07,411
And I feel like with freestanding tubs,
it can either make or break the space.

747
00:39:07,411 --> 00:39:08,145
I've seen.

748
00:39:08,145 --> 00:39:12,683
I've seen it where it's like people don't
place it in the right spot in the room.

749
00:39:12,950 --> 00:39:13,451
Yeah,

750
00:39:13,451 --> 00:39:17,221
but if you place it in the right spot
and it goes well with everything else,

751
00:39:17,221 --> 00:39:21,225
it definitely like looks very nice
and very luxurious.

752
00:39:21,659 --> 00:39:25,996
Well, and one of the other design trends
that we're seeing is, you know,

753
00:39:25,996 --> 00:39:28,999
with this beautiful freestanding tub,
where do you put yourself?

754
00:39:29,066 --> 00:39:30,201
Where do you put your shampoo?

755
00:39:30,201 --> 00:39:32,103
Where do you put. Yeah.

756
00:39:32,103 --> 00:39:33,003
What are you doing?

757
00:39:33,003 --> 00:39:37,141
And so you see in these shower rooms
all these beautiful trays, which again

758
00:39:37,141 --> 00:39:38,909
beautiful, but I don't, you know,

759
00:39:38,909 --> 00:39:41,912
do you really want to keep your stuff
setting out on the tray.

760
00:39:41,912 --> 00:39:46,050
And is that convenient when you get up
and get down and, and all of that.

761
00:39:46,050 --> 00:39:49,253
So transitions are actually,

762
00:39:49,253 --> 00:39:52,256
making a bit of a comeback as well.

763
00:39:52,423 --> 00:39:55,593
so designers are really focusing on
storage areas,

764
00:39:55,860 --> 00:39:58,729
near the tub or tubs again.

765
00:39:58,729 --> 00:40:01,732
Now with the floor coach job,
we have the ledge on the side,

766
00:40:01,732 --> 00:40:02,967
that is built in.

767
00:40:02,967 --> 00:40:06,170
So it does offer a spot
to place the product because,

768
00:40:06,604 --> 00:40:10,808
you know, again, that's one thing, 
you know, soaking in a beautiful, warm

769
00:40:10,808 --> 00:40:13,110
bath and then you have
to reach over the side

770
00:40:13,110 --> 00:40:17,114
and grab your soap
or your bowl or whatever.

771
00:40:17,114 --> 00:40:19,683
So that's another element as well.

772
00:40:19,683 --> 00:40:25,055
How has Fleurco assisted trade pros
and shower placement and a bathroom.

773
00:40:25,055 --> 00:40:26,791
Is there any ways that Fleurco

774
00:40:26,791 --> 00:40:30,795
has made that adjustment more seamless
without compromising quality?

775
00:40:30,828 --> 00:40:35,466
We talked a little bit about you know,
the freestanding tubs and and that.

776
00:40:35,466 --> 00:40:38,469
But when it comes to showers
that could be something

777
00:40:38,469 --> 00:40:41,839
that people are wondering too
when they're remodeling a bathroom.

778
00:40:42,206 --> 00:40:42,840
Absolutely.

779
00:40:42,840 --> 00:40:45,976
So a lot of people are a little fearful
of shower doors.

780
00:40:45,976 --> 00:40:47,912
it's a little bit of the unknown.

781
00:40:47,912 --> 00:40:51,215
so that goes from everything from,
you know, homeowners choosing

782
00:40:51,215 --> 00:40:54,218
to showroom associates and designers.

783
00:40:54,418 --> 00:40:57,488
Fleurco has really made it easy.

784
00:40:57,488 --> 00:41:00,391
And this is something that's happened
over the past couple of years.

785
00:41:00,391 --> 00:41:05,496
And the way we've done that is,
the product binder, that we've produced.

786
00:41:05,763 --> 00:41:09,266
So it spells it out,
for your different collections,

787
00:41:09,433 --> 00:41:14,004
whether it's a bypass, sliding door

788
00:41:14,038 --> 00:41:17,374
pivot door,
a walk in or a corner application.

789
00:41:17,775 --> 00:41:20,678
So the way we have it,
we have a broken out by a chart

790
00:41:20,678 --> 00:41:24,215
and it takes you to the little tabs,
and then you figure out

791
00:41:24,215 --> 00:41:27,218
if it's just a shower,
only if it's tub only.

792
00:41:27,351 --> 00:41:31,288
And if you need a tub with it,
we give you options.

793
00:41:31,288 --> 00:41:34,225
If you need a shower pan with it,
we give you options there.

794
00:41:34,225 --> 00:41:36,961
So really make it easier to figure out.

795
00:41:36,961 --> 00:41:40,631
And the way that's helpful too is
you might have one idea

796
00:41:41,065 --> 00:41:44,502
in your in your head on what you're going
to, put in place.

797
00:41:45,002 --> 00:41:47,571
But then when you look at it,
it might not always work.

798
00:41:47,571 --> 00:41:52,343
Good example is having a fixed door
on, a shower, enclosure.

799
00:41:52,343 --> 00:41:56,547
And it's on the side where your handle
to turn the water on and off is.

800
00:41:57,114 --> 00:42:00,417
Well, if you can't slide that open
and closed, you're leaning

801
00:42:00,417 --> 00:42:04,321
in on the opposite side of the shower
and having to reach in.

802
00:42:04,321 --> 00:42:06,891
Turn it on. Hope you don't get sprayed.

803
00:42:06,891 --> 00:42:08,192
Which is unlikely.

804
00:42:08,192 --> 00:42:13,597
And just, you know, creates, you know, a
situation that maybe you didn't think of.

805
00:42:13,597 --> 00:42:17,935
And so, that application
and then also toilet placement, right.

806
00:42:17,935 --> 00:42:20,704
Who wants to crawl over a tub?
And I, I've seen

807
00:42:20,704 --> 00:42:24,174
I stayed in plenty of hotels
where the design is just terrible.

808
00:42:24,174 --> 00:42:26,510
And it bothers me every time.

809
00:42:26,510 --> 00:42:29,146
Like I'm
sure they had the best of intentions,

810
00:42:29,146 --> 00:42:33,851
but climbing over the toilet to get into
the shower because of a small space.

811
00:42:33,851 --> 00:42:37,755
So you know, the point
being with with the floor options,

812
00:42:37,755 --> 00:42:40,758
it's a whole collection of options.

813
00:42:40,791 --> 00:42:44,094
So there's different applications,
and when you see the different options,

814
00:42:44,862 --> 00:42:47,431
it helps you think when you're designing

815
00:42:47,431 --> 00:42:50,301
to figure out, hey,
this would make sense for that.

816
00:42:50,301 --> 00:42:53,237
You know, we need two sliding doors,
not one fixed panel,

817
00:42:53,237 --> 00:42:56,240
because that's not going to work
with where the toilet is,

818
00:42:56,574 --> 00:42:58,842
where the handle is to turn the shower on
and off.

819
00:42:58,842 --> 00:43:00,844
So, that kind of stuff.

820
00:43:00,844 --> 00:43:03,814
And then our website is extremely user
friendly as well.

821
00:43:03,814 --> 00:43:08,485
So dropdown boxes that really guide
you to, I mean, you have your measurements

822
00:43:08,485 --> 00:43:12,990
and then just guide you directly to
what products would work for

823
00:43:12,990 --> 00:43:15,993
you and then get to the fun part,
like what design can I do?

824
00:43:16,060 --> 00:43:17,494
Can I do the matte black trim?

825
00:43:17,494 --> 00:43:20,464
You know, is that the kind of application
that works?

826
00:43:20,464 --> 00:43:23,167
You know, do I want the smoked glass,
that type of stuff?

827
00:43:23,167 --> 00:43:27,404
That's really something that
that sort of stands out in the market with

828
00:43:27,905 --> 00:43:31,508
is, trying to make it very simple
for someone

829
00:43:31,508 --> 00:43:33,344
to figure out what shower door
they would need.

830
00:43:33,344 --> 00:43:34,878
I like that there's a guide to

831
00:43:34,878 --> 00:43:37,982
because when you are doing a bathroom
remodel, you're probably thinking

832
00:43:37,982 --> 00:43:39,083
about so many different things.

833
00:43:39,083 --> 00:43:43,621
But like you said, the shower
door placement could be so overlooked

834
00:43:43,621 --> 00:43:46,323
because you have your mind going in
so many different other directions.

835
00:43:48,225 --> 00:43:51,061
and then you don't realize till you know
it's done.

836
00:43:51,061 --> 00:43:54,765
You have this beautiful bathroom and
you're going to get in and wait a minute.

837
00:43:55,366 --> 00:44:00,037
Oh, I forgot to think about this important
part of the bathroom.

838
00:44:00,037 --> 00:44:03,040
But, you know, at least for the hardware,
it looks good.

839
00:44:03,207 --> 00:44:05,809
Yeah. You're right. Looks good. Yeah.

840
00:44:05,809 --> 00:44:06,877
Faucet replacement.

841
00:44:06,877 --> 00:44:08,145
We've talked about, you know,

842
00:44:08,145 --> 00:44:11,715
those little things of refreshing up
the bathroom a little bit.

843
00:44:12,149 --> 00:44:15,919
how vital would you say
faucet, tub and showerhead replacements

844
00:44:15,919 --> 00:44:19,523
are to adding those finishing touches
during a bathroom remodel?

845
00:44:19,723 --> 00:44:21,325
That is the entry level, right?

846
00:44:21,325 --> 00:44:25,629
So if your budget is smaller,
you could absolutely do that

847
00:44:25,629 --> 00:44:27,264
and go and update your space.

848
00:44:27,264 --> 00:44:29,900
So like what we were talking about
before with the cabinet hardware.

849
00:44:29,900 --> 00:44:30,300
Right.

850
00:44:30,300 --> 00:44:33,303
So any of that is, is little items

851
00:44:33,303 --> 00:44:36,306
that are do it yourself that you can add

852
00:44:36,473 --> 00:44:40,678
when you are doing a complete remodel,
though, it is important to update,

853
00:44:41,045 --> 00:44:47,084
if you're doing a warm tone,
neutral natural spa like Oasis

854
00:44:47,084 --> 00:44:51,722
and you know, you have a purpley oil
rub bronze finish leftover.

855
00:44:51,722 --> 00:44:52,222
Yeah.

856
00:44:52,222 --> 00:44:53,857
How do they say it's the jewelry?

857
00:44:53,857 --> 00:44:55,893
Right in the. Yeah.

858
00:44:55,893 --> 00:44:57,961
So you don't want to leave that out.

859
00:44:57,961 --> 00:45:01,331
And, you know, truly with those items
there are

860
00:45:01,465 --> 00:45:03,167
completely different price levels.

861
00:45:03,167 --> 00:45:06,303
So just depending
I mean, you can go thousands of dollars

862
00:45:06,303 --> 00:45:09,773
for a showerhead
up to $100 for a showerhead,

863
00:45:10,040 --> 00:45:13,811
you know, function design, longevity,
product life, all of that.

864
00:45:13,811 --> 00:45:16,814
You know, that's going to obviously
play into, you know, quality.

865
00:45:16,947 --> 00:45:18,882
But if you're looking for just an update

866
00:45:18,882 --> 00:45:20,651
and again,
that's something easy to change out.

867
00:45:20,651 --> 00:45:23,587
So in the showroom, some of the trends
with the pops of color. Right.

868
00:45:23,587 --> 00:45:27,958
So I know there are a couple companies
out there that have different

869
00:45:27,958 --> 00:45:28,959
colored faucets.

870
00:45:28,959 --> 00:45:30,761
So, you know,
if you want to play with that

871
00:45:30,761 --> 00:45:34,064
for a year or two years,
and then that's something you're like, oh,

872
00:45:34,098 --> 00:45:37,801
I can't stand looking at the screen faucet
anymore.

873
00:45:38,502 --> 00:45:40,337
you know, it's
something easy to change out.

874
00:45:40,337 --> 00:45:44,208
I think it's an easy starting point
and also a critical

875
00:45:44,208 --> 00:45:47,411
to finishing point on a larger bathroom
remodel.

876
00:45:47,511 --> 00:45:51,715
From a style perspective,
how important has it been for Fleurco

877
00:45:51,715 --> 00:45:55,285
to create versatile and specialized
products for specific looks?

878
00:45:55,419 --> 00:45:58,388
So that absolutely plays
in the product mix.

879
00:45:58,388 --> 00:46:01,091
And that's that's very important to floor.

880
00:46:01,091 --> 00:46:05,496
we are a company that does business
in Canada, Mexico and the United States.

881
00:46:05,496 --> 00:46:08,499
So our corporate headquarters
are actually based in Montreal.

882
00:46:09,032 --> 00:46:13,437
you know, that plays into
very different styles across the country.

883
00:46:13,670 --> 00:46:17,441
So what is popular
in New York is not popular in Arizona

884
00:46:17,441 --> 00:46:20,577
or California or vice versa, you know?

885
00:46:20,944 --> 00:46:25,215
So, and also building codes
play into items as well

886
00:46:25,215 --> 00:46:26,483
when when you're doing product

887
00:46:26,483 --> 00:46:30,420
design, those vary across the country,
some stricter, some not.

888
00:46:30,420 --> 00:46:31,455
And so, you know,

889
00:46:31,455 --> 00:46:35,759
that's something that plays into product
development, you know, from style.

890
00:46:35,759 --> 00:46:37,761
That's something
that we have to keep on tap.

891
00:46:37,761 --> 00:46:38,228
You know,

892
00:46:38,228 --> 00:46:41,765
there are so certain parts of the country
that are maybe slower adopting a trend

893
00:46:41,765 --> 00:46:45,068
and hang on to it a bit longer, but,
you know, when you're updating catalogs

894
00:46:45,068 --> 00:46:47,204
and discontinuing stuff,
you kind of hang on to it

895
00:46:47,204 --> 00:46:49,339
a little bit longer
because it's still popular?

896
00:46:49,339 --> 00:46:52,009
Absolutely.
Something we look at with footprint

897
00:46:52,009 --> 00:46:54,912
as large
as we have selling across the country.

898
00:46:54,912 --> 00:47:00,083
What product innovations do you think
take a bathroom remodel to the next level?

899
00:47:00,317 --> 00:47:04,121
So new products, 
one that I'm particularly

900
00:47:04,121 --> 00:47:07,357
a fan of is, solid surface shower bases.

901
00:47:07,991 --> 00:47:11,929
So that is something
that is big over in Europe.

902
00:47:12,062 --> 00:47:17,201
and typically when you think of a shower
base, you think, you know, the acrylic,

903
00:47:17,201 --> 00:47:21,171
the kind of plasticky feel, 
and that's been, you know,

904
00:47:21,171 --> 00:47:25,742
a lot of apartment, condo,
you know, home applications, hotels.

905
00:47:26,176 --> 00:47:28,545
And so that's what you think of
when you think of a shower.

906
00:47:28,545 --> 00:47:30,214
pan on the other side.

907
00:47:30,214 --> 00:47:31,648
There's also tile. Right.

908
00:47:31,648 --> 00:47:35,919
And so, you know, one of the things
tile over time does does, you know, grout

909
00:47:36,453 --> 00:47:37,621
needs to be replaced.

910
00:47:37,621 --> 00:47:40,057
And if you don't,
then you could have potential leaks.

911
00:47:40,057 --> 00:47:43,493
So what the solid surface, shower pan is,

912
00:47:43,861 --> 00:47:48,232
is, made of stone composite.

913
00:47:48,232 --> 00:47:50,400
And so it is just a solid piece.

914
00:47:50,400 --> 00:47:51,869
You can have different textures.

915
00:47:51,869 --> 00:47:54,938
So you can have a slate texture,
you can have a wood grain texture

916
00:47:54,938 --> 00:47:58,809
which Serco offers or smooth texture.

917
00:47:58,809 --> 00:48:01,812
And so it's, it's a non-slip
but it gives you

918
00:48:01,945 --> 00:48:04,948
very, sturdy feel beneath your feet.

919
00:48:05,182 --> 00:48:07,951
And so again,
that's a trend that that's big over

920
00:48:07,951 --> 00:48:11,321
in Europe, a lot of manufacturers
are starting to get into it.

921
00:48:11,321 --> 00:48:13,423
It's changing a mindset though, right?

922
00:48:13,423 --> 00:48:15,692
Because people are so used to tile.

923
00:48:15,692 --> 00:48:19,763
And so I think that would be like
refreshing though for sure.

924
00:48:20,230 --> 00:48:22,132
Something different. Yeah.

925
00:48:22,132 --> 00:48:24,434
So and that's an
that's a nice little update.

926
00:48:24,434 --> 00:48:28,906
And again you know easier to clean
than you're talking the grout and tile.

927
00:48:29,206 --> 00:48:30,173
yes.

928
00:48:30,173 --> 00:48:34,511
Some of them have antimicrobial properties
which you know, that doesn't hurt

929
00:48:34,511 --> 00:48:35,479
with stuff.

930
00:48:35,479 --> 00:48:36,847
And in different colorways.

931
00:48:36,847 --> 00:48:41,785
And so, you know,
you can go with a cocoa brown shower tray

932
00:48:42,119 --> 00:48:46,757
or a black or, you know, again, just,
just whatever works with the design.

933
00:48:46,790 --> 00:48:49,793
And finish the finishes of your,
your bathroom.

934
00:48:50,193 --> 00:48:52,896
But that, I think, is

935
00:48:52,896 --> 00:48:55,832
something that will continue
to see develop in the market.

936
00:48:55,832 --> 00:48:59,870
I think that there's there's
a big growth area for the

937
00:48:59,870 --> 00:49:02,072
the solid surface shower pan.

938
00:49:02,072 --> 00:49:04,741
So yeah,
I feel like if you're going for that

939
00:49:04,741 --> 00:49:08,812
natural kind of like spa feel look
that would be perfect

940
00:49:08,812 --> 00:49:11,815
to have the bottom of your shower
because it's almost like you're

941
00:49:11,815 --> 00:49:16,019
not stepping outside, but, you know,
like a very smooth, rough surface.

942
00:49:16,019 --> 00:49:19,423
It doesn't feel so, manufactured, I guess.

943
00:49:19,489 --> 00:49:19,957
Yeah.

944
00:49:19,957 --> 00:49:21,425
And one of the, you know, and it's

945
00:49:21,425 --> 00:49:24,661
not it's not like you're
walking outside on the concrete.

946
00:49:24,695 --> 00:49:27,664
No, no, it's
absolutely a finished application.

947
00:49:27,664 --> 00:49:28,799
It feels better.

948
00:49:28,799 --> 00:49:31,601
It feels a lot better on your feet. Yeah.

949
00:49:31,601 --> 00:49:34,271
Very solid. So, you know, it is.

950
00:49:34,271 --> 00:49:35,973
It's a heavier item.

951
00:49:35,973 --> 00:49:39,576
So for installation, you know, it
is, you know, might take two people

952
00:49:39,576 --> 00:49:42,579
to lift it versus,
yes, for the shower tray,

953
00:49:42,746 --> 00:49:46,383
but from a cost perspective,
you know, tile and grout in the labor

954
00:49:46,383 --> 00:49:50,921
to do it versus a one piece
kind of set it in place and done.

955
00:49:51,355 --> 00:49:55,492
And one of the things that solid surface
shower pans can be installed

956
00:49:55,759 --> 00:50:00,630
depending on the model, either
with a low threshold or no threshold.

957
00:50:01,064 --> 00:50:06,136
So for an aging in place application,
somebody in a wheelchair, it's

958
00:50:06,236 --> 00:50:07,137
no threshold.

959
00:50:07,137 --> 00:50:09,906
So you can roll right in to the shower.

960
00:50:09,906 --> 00:50:11,174
oh, nice.

961
00:50:11,174 --> 00:50:12,743
Without without a curb.

962
00:50:12,743 --> 00:50:16,413
So, that's a nice addition as well.

963
00:50:17,080 --> 00:50:17,581
you know, again,

964
00:50:17,581 --> 00:50:20,884
depending on the application
so that that's a little bit more involved,

965
00:50:20,884 --> 00:50:23,487
just depending on what you're,
you know, flooring is.

966
00:50:23,487 --> 00:50:26,023
But yeah, again,
just so many different options.

967
00:50:26,023 --> 00:50:28,358
So I think I think I'll
see a lot to come on that.

968
00:50:29,393 --> 00:50:30,227
Awesome.

969
00:50:30,227 --> 00:50:34,464
So that is probably one design
that you've seen take off in 2024.

970
00:50:34,564 --> 00:50:38,702
Have you seen any other kind of trends
start this year so far?

971
00:50:39,102 --> 00:50:42,105
Oh, we have those warm neutrals
all about the warm.

972
00:50:42,506 --> 00:50:45,776
So it's definitely it's the gray.

973
00:50:46,109 --> 00:50:47,010
It's the top.

974
00:50:47,010 --> 00:50:51,114
So very much

975
00:50:51,114 --> 00:50:54,117
nature inspired textures.

976
00:50:54,151 --> 00:50:57,821
So again mentioning,
you know, back to the shower patterns.

977
00:50:58,021 --> 00:51:00,323
you know,
we have a wood texture shower pan.

978
00:51:00,323 --> 00:51:03,794
So to have that natural esthetic
throughout the bathroom,

979
00:51:04,194 --> 00:51:07,197
and very much the spa feeling.

980
00:51:07,497 --> 00:51:10,500
So from a

981
00:51:10,734 --> 00:51:13,036
shower fixture perspective,

982
00:51:13,036 --> 00:51:18,875
you know, not so much rain showers anymore
or the hand showers and body sprays,

983
00:51:18,942 --> 00:51:22,412
you know, depending on where you live,
depending if you can add those or not.

984
00:51:22,412 --> 00:51:25,782
Golden black fixtures
remain strong across the country.

985
00:51:25,782 --> 00:51:28,218
So I think we'll continue to see that.

986
00:51:28,218 --> 00:51:33,023
A little bit of polished, nickle, 
some of the darker finishes,

987
00:51:33,023 --> 00:51:37,360
but that that's just kind of creeping in
and a little bit of rose gold as well.

988
00:51:37,994 --> 00:51:40,330
still to be seen if that takes off.

989
00:51:40,330 --> 00:51:43,333
But, definitely pops of color.

990
00:51:43,500 --> 00:51:46,203
So, you know, I is, the kitchen

991
00:51:46,203 --> 00:51:49,172
and bath industry
show, at the beginning of the year.

992
00:51:49,239 --> 00:51:52,242
So you saw the launch of pops of dark

993
00:51:52,242 --> 00:51:55,245
green and purple and deep yellow.

994
00:51:55,312 --> 00:51:56,847
orange.

995
00:51:56,847 --> 00:52:01,118
more again, more to the warmer
tones of those, but a lot of,

996
00:52:01,184 --> 00:52:02,686
little pops of color.

997
00:52:02,686 --> 00:52:05,689
So from a design element
that'll still continue.

998
00:52:05,956 --> 00:52:09,259
on for this year, but
definitely sticking with warm neutrals.

999
00:52:09,259 --> 00:52:11,962
No more white bathrooms.
We're we're away from that.

1000
00:52:12,929 --> 00:52:14,831
Yes. Love that.

1001
00:52:14,831 --> 00:52:17,000
That was getting a little boring.

1002
00:52:17,000 --> 00:52:19,803
Yeah. Yep. Exactly, exactly.

1003
00:52:19,803 --> 00:52:23,607
Although you never know, the green toilets
could come back into style one day.

1004
00:52:24,407 --> 00:52:25,108
Yeah.

1005
00:52:25,108 --> 00:52:29,880
Somebody mentioned on another episode
about the, like, avocado fridge color.

1006
00:52:29,880 --> 00:52:31,882
Like the fresh.
That was like avocado. Great.

1007
00:52:31,882 --> 00:52:33,150
I'm like oh that's.

1008
00:52:33,150 --> 00:52:36,052
But I feel like sometimes
people like that vintage look.

1009
00:52:36,052 --> 00:52:38,321
So I could definitely see people
doing that.

1010
00:52:38,321 --> 00:52:41,358
But, probably not for the typical person
at least.

1011
00:52:41,358 --> 00:52:43,493
Well, and that's one
you have to come back to, right?

1012
00:52:43,493 --> 00:52:46,329
Like, you know, yeah,
that's going to be your space like that.

1013
00:52:46,329 --> 00:52:47,964
That'll be. Yes.

1014
00:52:47,964 --> 00:52:50,133
Yes. Yeah. And fridges are not cheap.

1015
00:52:50,133 --> 00:52:53,336
So it's like if you're going to get one
you kind of want to be able

1016
00:52:53,336 --> 00:52:56,773
to stick with it
for as long as you can. so

1017
00:52:57,874 --> 00:52:59,709
is there anything else that

1018
00:52:59,709 --> 00:53:04,080
Fleurco has lined up for the rest of 2024
and beyond that we haven't talked about?

1019
00:53:04,281 --> 00:53:05,916
So I'll just touch again.

1020
00:53:05,916 --> 00:53:08,018
We launched the Solid Surface Freestanding

1021
00:53:08,018 --> 00:53:10,187
tub collection,
which we're super excited about.

1022
00:53:10,187 --> 00:53:12,155
So that is a completely new addition.

1023
00:53:12,155 --> 00:53:16,293
you know, we had offered the full line
of acrylic freestanding tubs beforehand.

1024
00:53:16,660 --> 00:53:19,529
So, you know, key features are black

1025
00:53:19,529 --> 00:53:22,766
and white,
with shelves in the, in the accents.

1026
00:53:22,766 --> 00:53:25,468
So that is something that,
you need to go.

1027
00:53:25,468 --> 00:53:29,973
So, you know, on that tray that's built
into the tub, you can have an accent shelf

1028
00:53:30,340 --> 00:53:34,644
and the accent being brushed
gold, dark chrome, chrome brushed nickel.

1029
00:53:34,644 --> 00:53:38,281
So again, just coordinating,
that throughout the bathroom.

1030
00:53:38,615 --> 00:53:42,152
we did launch a makeup mirror,
freestanding or wall mounted.

1031
00:53:42,252 --> 00:53:43,286
The cool feature with

1032
00:53:43,286 --> 00:53:46,790
that is that it does have adjustable
warmth and cool settings.

1033
00:53:47,090 --> 00:53:50,427
So, you know, just depending
whatever makes you look better.

1034
00:53:51,528 --> 00:53:52,696
The lighting.

1035
00:53:52,696 --> 00:53:54,497
So valid concern.

1036
00:53:54,497 --> 00:53:55,932
Absolutely.

1037
00:53:55,932 --> 00:53:59,135
So, we have that five time magnification.

1038
00:53:59,135 --> 00:54:02,372
So that is a product
that we're excited about.

1039
00:54:02,672 --> 00:54:05,875
And you know,
we do have our medicine cabinets as well

1040
00:54:05,875 --> 00:54:09,412
that I touched on
with the USB and usb-C ports.

1041
00:54:09,412 --> 00:54:12,849
And so our Halo
Plus is a new addition to the line.

1042
00:54:12,849 --> 00:54:16,086
And so just different sizes,
larger sizes that we offer.

1043
00:54:16,086 --> 00:54:17,988
We have our magnum mirror.

1044
00:54:17,988 --> 00:54:20,357
so that is with the trim.

1045
00:54:20,357 --> 00:54:23,226
So again,
coordinating all the different fixtures.

1046
00:54:23,226 --> 00:54:27,397
So the, the gold and the black and chrome,
and brushed nickel.

1047
00:54:27,697 --> 00:54:31,901
So all of that is a trim to the mirror,
a lot of different products.

1048
00:54:31,901 --> 00:54:37,774
So continually innovating and like I said,
planning for the upcoming years already.

1049
00:54:37,774 --> 00:54:42,912
So we'll continue to grow product
offerings, for the bathroom segment,

1050
00:54:42,912 --> 00:54:46,049
the goal with Flora, you know,
we want our customers to be able to go

1051
00:54:46,049 --> 00:54:49,653
to the catalog and the website and be able
to redesign their whole bathroom.

1052
00:54:49,653 --> 00:54:53,356
So we want to be a solution,
make it easy in one catalog.

1053
00:54:53,356 --> 00:54:55,725
And so,
you know, we're working to get there.

1054
00:54:55,725 --> 00:54:58,128
Well, thank you so much for your time
today Nicole.

1055
00:54:58,128 --> 00:55:01,097
We really appreciate your expertise
and everything

1056
00:55:01,097 --> 00:55:04,434
you know about Fleurco and bathroom
remodels.

1057
00:55:04,567 --> 00:55:07,070
You have a great day.
Thank you so much. Awesome.

1058
00:55:07,070 --> 00:55:08,905
Thank you so much, Mollie..
I really appreciate it.

1059
00:55:10,974 --> 00:55:11,374
Thank you.

1060
00:55:11,374 --> 00:55:12,208
Corinthia.

1061
00:55:12,208 --> 00:55:17,514
She is here from Daltile and she is
the director for National Showroom Sales.

1062
00:55:18,148 --> 00:55:19,683
Corinthia. How are you doing today?

1063
00:55:19,683 --> 00:55:21,451
I'm well, thank you for asking.

1064
00:55:21,451 --> 00:55:25,221
So today's episode is all about bathroom
remodels.

1065
00:55:25,221 --> 00:55:30,360
Daltile is the perfect company
to be in this episode.

1066
00:55:30,393 --> 00:55:32,462
Beautiful bathroom products all around.

1067
00:55:32,462 --> 00:55:36,833
When approaching a bathroom remodel,
what type of experiences have you heard

1068
00:55:36,833 --> 00:55:40,503
from trade pros that have helped all tile
and product development?

1069
00:55:40,970 --> 00:55:44,107
How has Daltile made their lives
a little easier?

1070
00:55:44,107 --> 00:55:47,510
Well,
I think first and foremost, bathrooms

1071
00:55:47,510 --> 00:55:51,348
really have become a sanctuary
to most people.

1072
00:55:51,915 --> 00:55:56,553
And I think 20 years ago
tile was utilitarian

1073
00:55:57,320 --> 00:56:01,958
and it really has emerged
as a design element now.

1074
00:56:01,958 --> 00:56:05,028
And so, you know,
and that's what we're hearing is people

1075
00:56:05,028 --> 00:56:08,531
are coming in for unique products.

1076
00:56:08,531 --> 00:56:12,235
They want to make a statement
in the bathroom or they want to make it

1077
00:56:12,235 --> 00:56:15,305
soothing, you know,
and so all of these different,

1078
00:56:15,372 --> 00:56:20,543
design needs have really kind of changed
how we come to the market.

1079
00:56:20,610 --> 00:56:22,379
That's probably first and foremost.

1080
00:56:22,379 --> 00:56:26,249
But next to that is,
there's a group of people

1081
00:56:26,249 --> 00:56:30,420
that want natural stone
and don't really care

1082
00:56:30,420 --> 00:56:34,891
about the maintenance portion of it,
but there's other people that want

1083
00:56:34,891 --> 00:56:39,129
that look, but their lifestyle needs
that ease of maintenance.

1084
00:56:39,529 --> 00:56:44,701
So I think that, Del Tile
has really been good about, coming up

1085
00:56:44,701 --> 00:56:47,704
with different products to fill that need

1086
00:56:48,238 --> 00:56:51,141
at actually different price points, too.

1087
00:56:51,141 --> 00:56:55,278
So, from you know, a builder base
grade marble

1088
00:56:55,278 --> 00:57:01,384
look to real high end marble,
like even, to our porcelain panels

1089
00:57:01,384 --> 00:57:04,821
that are the large format
that are just amazing.

1090
00:57:04,821 --> 00:57:08,558
So those are two, 
another one that we hear from pros

1091
00:57:08,558 --> 00:57:13,463
a lot is trims, transition niches,
all of those things.

1092
00:57:13,763 --> 00:57:15,398
How are we trimming this out?

1093
00:57:15,398 --> 00:57:18,701
How are we making that transition
sometimes from wood, the tile

1094
00:57:18,735 --> 00:57:22,939
with our all of our vendor partners
we really address that.

1095
00:57:22,939 --> 00:57:24,908
And you know we have jollies.

1096
00:57:24,908 --> 00:57:26,409
We have code bases.

1097
00:57:26,409 --> 00:57:28,745
We have Schluter products and,

1098
00:57:28,745 --> 00:57:32,582
you know, niches and all of that is
you guys are a one stop.

1099
00:57:32,582 --> 00:57:35,051
We're trying to be a one stop for
you guys as well.

1100
00:57:35,051 --> 00:57:36,986
another one is less grout.

1101
00:57:36,986 --> 00:57:38,521
A lot of bathrooms.

1102
00:57:38,521 --> 00:57:40,023
People don't want the grout.

1103
00:57:40,023 --> 00:57:43,460
And so, you know, larger
format has really come into play.

1104
00:57:43,460 --> 00:57:47,931
And also like rectified edges so that
we can make those grout joints smaller.

1105
00:57:47,931 --> 00:57:49,966
Another one is slip resistance.

1106
00:57:49,966 --> 00:57:55,071
Some people are scared of,
having a glossy tile in their bathrooms.

1107
00:57:55,538 --> 00:57:58,141
And so we have a solution
for slip resistant.

1108
00:57:58,141 --> 00:58:01,578
And then with
I think with the emergence of Covid,

1109
00:58:02,378 --> 00:58:05,782
bacteria and, the buildup of bacteria

1110
00:58:05,782 --> 00:58:08,818
in a bathroom has really come forefront.

1111
00:58:09,319 --> 00:58:12,322
And we have a product that also addresses
that.

1112
00:58:12,322 --> 00:58:15,425
So, we make every effort to

1113
00:58:15,425 --> 00:58:18,428
educate our trade pros,

1114
00:58:18,661 --> 00:58:22,665
on all of these
by hosting events in our show rooms

1115
00:58:22,665 --> 00:58:26,669
and having our vendor partners
there, as well as the in use.

1116
00:58:26,669 --> 00:58:31,774
So, I think that's how we we try to make
everyone's lives easier, know for sure.

1117
00:58:31,774 --> 00:58:35,245
And you've been with Dell Tile
for a little over five years, correct?

1118
00:58:35,612 --> 00:58:38,581
actually. 1212 oh, wow. Yeah.

1119
00:58:38,715 --> 00:58:40,583
But five years in this in the role.

1120
00:58:40,583 --> 00:58:42,685
Okay, perfect.
I was looking at your LinkedIn,

1121
00:58:42,685 --> 00:58:45,288
just trying to get
some background information.

1122
00:58:45,288 --> 00:58:47,190
How has that experience been?

1123
00:58:47,190 --> 00:58:50,627
I guess I it's 12 years
and you've grown immensely.

1124
00:58:50,627 --> 00:58:54,797
I'm sure the position you're in now
makes you perfect for this episode.

1125
00:58:55,098 --> 00:58:58,468
looking at your title
and your experiences you just shared

1126
00:58:58,468 --> 00:59:02,105
with the questions, you're like
the best person to talk to about this

1127
00:59:02,338 --> 00:59:05,341
because you are front
facing with showrooms.

1128
00:59:05,575 --> 00:59:07,210
And I started in the showroom.

1129
00:59:07,210 --> 00:59:11,347
So, I started in Dallas
as the showroom manager.

1130
00:59:11,347 --> 00:59:15,485
So I worked with the trade pros
and worked with the homeowners and,

1131
00:59:15,885 --> 00:59:20,523
you know, really,
heard all of their needs as we developed

1132
00:59:20,523 --> 00:59:24,060
our showroom channel,
we really took into account all of that.

1133
00:59:24,060 --> 00:59:27,163
So that's
that's a big, full circle moment.

1134
00:59:27,163 --> 00:59:29,866
I feel like that's awesome.

1135
00:59:29,866 --> 00:59:31,734
We talked about trade pros a little bit.

1136
00:59:31,734 --> 00:59:34,237
You kind of touched base on homeowners
a little bit.

1137
00:59:34,237 --> 00:59:37,607
Also in your answer,
is there anything that you've heard

1138
00:59:37,607 --> 00:59:41,544
from homeowners that has swayed
Daltile to go a certain way

1139
00:59:41,544 --> 00:59:44,881
with, the amount of effort
they're putting behind certain products

1140
00:59:45,181 --> 00:59:48,618
or I guess, anything and related to like
you just talked about with the trade Pro

1141
00:59:48,618 --> 00:59:52,188
that specifically homeowners are more
concerned about than the trade pro

1142
00:59:52,422 --> 00:59:54,157
or is it coming through the trade
pro more?

1143
00:59:54,157 --> 00:59:57,260
So yeah, I would say a little bit of both.

1144
00:59:57,260 --> 01:00:01,564
And when I spoke to the trade Pro,
you know they're working with that

1145
01:00:01,564 --> 01:00:02,231
consumer.

1146
01:00:02,231 --> 01:00:05,768
So it really kind of translates
into the same.

1147
01:00:06,169 --> 01:00:10,273
one thing I'd throw in is,
you know, homeowners

1148
01:00:10,640 --> 01:00:13,643
come in very overwhelmed

1149
01:00:14,077 --> 01:00:16,679
and, you know,

1150
01:00:16,679 --> 01:00:19,349
we we do like to quell those worries.

1151
01:00:19,349 --> 01:00:21,884
And so there's a little bit
more handholding

1152
01:00:21,884 --> 01:00:25,321
and a little bit more education
that goes in it.

1153
01:00:25,922 --> 01:00:29,225
you know, they,
they want a certain look typically,

1154
01:00:29,592 --> 01:00:32,895
they are worried about that
slip and fall.

1155
01:00:33,229 --> 01:00:38,468
They are also this may be
one of their only times that they remodel.

1156
01:00:38,468 --> 01:00:40,803
And it's a large investment.

1157
01:00:40,803 --> 01:00:45,742
So they want to make sure that it's
going to last the test of time.

1158
01:00:45,942 --> 01:00:48,945
So they are worried about it
being like a time stamp.

1159
01:00:49,679 --> 01:00:52,415
and so, you know,

1160
01:00:52,415 --> 01:00:57,420
most of our design consultants
in our showrooms are interior designers.

1161
01:00:57,420 --> 01:01:01,124
So we'll take them through that process,
will listen to their needs.

1162
01:01:01,591 --> 01:01:06,195
And then as experts, you know,
we're going to offer, the best solution.

1163
01:01:06,195 --> 01:01:10,667
But I think that's probably
one of their biggest concerns

1164
01:01:10,667 --> 01:01:15,772
is, is this large investment
going to stand the test of time?

1165
01:01:15,905 --> 01:01:18,908
Yeah, they're the one that's coughing up
the the big bucks for it.

1166
01:01:19,242 --> 01:01:20,276
Absolutely.

1167
01:01:20,276 --> 01:01:23,880
And so, you know,
if that's one of their main concerns,

1168
01:01:23,880 --> 01:01:27,517
then we have, you know, make sure
that we offer a classic look for them.

1169
01:01:28,151 --> 01:01:29,886
others want something friendly.

1170
01:01:29,886 --> 01:01:35,625
So I think with our products, you know, we
we answer all of those needs.

1171
01:01:35,792 --> 01:01:36,893
Awesome. That's great.

1172
01:01:36,893 --> 01:01:39,395
We talked a little bit about moisture
being in the bathroom.

1173
01:01:39,395 --> 01:01:41,698
People are worried
about slipping and falling.

1174
01:01:41,698 --> 01:01:44,400
How specifically have the surfaces of tile

1175
01:01:44,400 --> 01:01:47,603
tiles helped homeowners
with their selection process?

1176
01:01:47,603 --> 01:01:51,174
Would you recommend
any specific tiles from tile

1177
01:01:51,174 --> 01:01:54,277
that are very good
with just like making sure you don't fall?

1178
01:01:54,343 --> 01:01:55,745
Yes, absolutely.

1179
01:01:55,745 --> 01:02:00,483
And so we have a product called Step wise
and it's actually a product

1180
01:02:00,483 --> 01:02:05,354
that's infused into the product
during production.

1181
01:02:05,822 --> 01:02:09,959
And so if that is a concern,
we'll look at that.

1182
01:02:09,959 --> 01:02:14,130
Those, have a decaf 5.60, which is above

1183
01:02:14,130 --> 01:02:17,767
the standard of 0.42 for a standard decaf.

1184
01:02:17,767 --> 01:02:21,437
So, it's got, you know, a lovely

1185
01:02:21,437 --> 01:02:25,608
coefficient of friction, but
it's also got an ease of cleaning ability.

1186
01:02:25,608 --> 01:02:29,779
So, some of those products
are some of our top

1187
01:02:29,846 --> 01:02:32,882
selling products, like Emerson Wood

1188
01:02:32,882 --> 01:02:35,918
Industrial Park astronomy.

1189
01:02:36,285 --> 01:02:38,721
also a different kind of price points
as well.

1190
01:02:38,721 --> 01:02:41,023
Saddle Brook reminiscence.

1191
01:02:41,023 --> 01:02:45,261
I mean, the list kind of goes on
and we actually have a brochure online.

1192
01:02:45,328 --> 01:02:47,830
So if you actually wanted
to print that out

1193
01:02:47,830 --> 01:02:51,901
so that you could offer those,
it's certainly online,

1194
01:02:52,001 --> 01:02:55,138
all you have to do is put in step wise
and it will pop up.

1195
01:02:55,171 --> 01:02:59,408
That's one, one way that we, 
take care of the moisture level.

1196
01:02:59,408 --> 01:03:03,279
But another is our product called defend.

1197
01:03:03,279 --> 01:03:07,850
It's also a product
infused in the production process,

1198
01:03:08,518 --> 01:03:12,121
and it's some of our best looks as well.

1199
01:03:12,121 --> 01:03:13,923
Fame is our marble look.

1200
01:03:13,923 --> 01:03:17,660
We have a wood like which is Emerson
Wood top seller for two.

1201
01:03:17,660 --> 01:03:21,097
Oh which so beautiful stone like rekindle

1202
01:03:21,097 --> 01:03:24,267
also fabric art which is a fabric look.

1203
01:03:24,467 --> 01:03:29,272
So we kind of chose a different
look out of each product category,

1204
01:03:29,572 --> 01:03:33,409
to offer
that defend with Microban technology.

1205
01:03:33,810 --> 01:03:35,812
So a lot of options.

1206
01:03:35,812 --> 01:03:38,414
Yes, absolutely. That's great.

1207
01:03:38,414 --> 01:03:42,685
You mentioned a little bit Schluter
And it's great because Dell Tile offers

1208
01:03:42,685 --> 01:03:46,422
a lot of different installation tools
just to make it like that one stop shop.

1209
01:03:46,422 --> 01:03:50,359
Like you mentioned,
what challenges do homeowners

1210
01:03:50,359 --> 01:03:53,763
and trade pros alike
sometimes run into when installing tile

1211
01:03:54,130 --> 01:03:59,101
and how specifically does Daltile
help them navigate those experiences?

1212
01:03:59,202 --> 01:04:04,140
Most of those are,
how to finish the edges.

1213
01:04:04,140 --> 01:04:06,609
the transitions and grout.

1214
01:04:06,609 --> 01:04:11,581
So, I would say those are probably
the top three finishing the edges.

1215
01:04:11,681 --> 01:04:14,684
Like like you mentioned,
we offer Schluter.

1216
01:04:14,750 --> 01:04:19,689
We also offer a lot of trends, 
especially like in our wall

1217
01:04:19,689 --> 01:04:25,628
tiles will most likely have a jolly,
to finish those edges off.

1218
01:04:26,762 --> 01:04:27,630
we also

1219
01:04:27,630 --> 01:04:32,501
offer like, natural stone
transition pieces.

1220
01:04:32,602 --> 01:04:36,205
but slate are also like
if you're going from, you know, wood

1221
01:04:36,205 --> 01:04:41,010
or LVF to tile, we offer, 
Slater transitions and then grout.

1222
01:04:41,010 --> 01:04:44,580
I mean, we have,
you know, several vendor partners

1223
01:04:44,580 --> 01:04:48,985
and there is an underlayment
and a grout solution for every need.

1224
01:04:48,985 --> 01:04:52,288
And I know you guys
rely on us to provide those.

1225
01:04:52,288 --> 01:04:54,991
So we really cover it well.

1226
01:04:54,991 --> 01:04:58,861
And but always want your feedback on
anything that,

1227
01:04:59,095 --> 01:05:03,532
you don't feel like we offer
so that we can navigate that gap for sure.

1228
01:05:04,033 --> 01:05:04,567
That's great.

1229
01:05:04,567 --> 01:05:06,302
And I think that in combination

1230
01:05:06,302 --> 01:05:10,039
with you guys provide
so many educational resources still,

1231
01:05:10,373 --> 01:05:14,310
I know that we have showrooms
doing like product knowledge events,

1232
01:05:14,310 --> 01:05:15,745
and I've been with Prosource

1233
01:05:15,745 --> 01:05:19,081
since October only,
so I'm pretty new to this industry.

1234
01:05:19,081 --> 01:05:19,649
And yeah,

1235
01:05:19,649 --> 01:05:22,952
the product knowledge events are great
and they happen at all of our showrooms.

1236
01:05:22,952 --> 01:05:24,987
And it's it's just crazy to see like

1237
01:05:24,987 --> 01:05:28,291
how much is going on
and how many educational events

1238
01:05:28,291 --> 01:05:31,961
there are for not only our showrooms
but also the trade pros.

1239
01:05:32,595 --> 01:05:33,462
so it's great.

1240
01:05:33,462 --> 01:05:38,100
Well, and, you know, it seems like
every installation is unique.

1241
01:05:38,401 --> 01:05:38,768
Yeah.

1242
01:05:38,768 --> 01:05:42,038
And so that knowledge is power for you

1243
01:05:42,038 --> 01:05:45,441
to navigate
each one of those unique situations for.

1244
01:05:45,508 --> 01:05:50,079
So I encourage anybody to, to,
you know, be up to date

1245
01:05:50,079 --> 01:05:55,051
on any new product launches
with us or our vendor partners.

1246
01:05:55,084 --> 01:05:59,021
because we're always coming out
with new ways

1247
01:05:59,021 --> 01:06:02,191
to, navigate the challenges in your data.

1248
01:06:02,191 --> 01:06:03,659
What are some of the factors

1249
01:06:03,659 --> 01:06:06,929
that you've seen
and navigating the tile selection process?

1250
01:06:06,929 --> 01:06:12,201
Our data tells us, first of all,
that a lot of people start online.

1251
01:06:13,369 --> 01:06:15,137
they're either looking at

1252
01:06:15,137 --> 01:06:18,641
house or Pinterest for a look,

1253
01:06:19,141 --> 01:06:22,311
and then they're going to websites.

1254
01:06:22,712 --> 01:06:25,381
So a lot of people start getting familiar

1255
01:06:25,381 --> 01:06:28,484
with what's out there on our website

1256
01:06:28,484 --> 01:06:31,587
before they ever come into our showrooms
or come into your showroom.

1257
01:06:32,321 --> 01:06:35,558
but I would say that

1258
01:06:35,992 --> 01:06:40,596
after they get their feet wet online,
they want to touch and feel it.

1259
01:06:40,930 --> 01:06:42,765
Yeah, they want to look at it.

1260
01:06:42,765 --> 01:06:44,700
They want to see the texture.

1261
01:06:44,700 --> 01:06:47,670
They want to visualize the size.

1262
01:06:47,970 --> 01:06:50,940
So, you know, that's
where we all come into play

1263
01:06:50,940 --> 01:06:53,943
is coming into our showroom.

1264
01:06:54,043 --> 01:06:56,912
a lot of times
they're overwhelmed when they come in

1265
01:06:56,912 --> 01:06:59,882
because they have gotten online
and they've seen

1266
01:07:00,483 --> 01:07:02,818
all of the different options.

1267
01:07:02,818 --> 01:07:05,821
And so it's our job
to kind of bring them in

1268
01:07:06,188 --> 01:07:11,193
through education, understanding
what look they're going after,

1269
01:07:11,694 --> 01:07:14,697
understanding their lifestyle.

1270
01:07:15,064 --> 01:07:19,201
So you know, it really starts
with a lot of questions,

1271
01:07:19,602 --> 01:07:23,406
and making them feel comfortable
sharing all of that

1272
01:07:23,672 --> 01:07:26,442
so that we can come up
with the best solution.

1273
01:07:26,442 --> 01:07:30,980
Typically in our showrooms,
we start with the counter top

1274
01:07:30,980 --> 01:07:34,950
because it's almost like, you know,
you've heard choose your rug first.

1275
01:07:35,684 --> 01:07:38,354
We like to choose the countertop first

1276
01:07:38,354 --> 01:07:41,957
because there are less options
with the countertop.

1277
01:07:41,957 --> 01:07:44,894
So that's kind of the rug of,
the bathroom or the kitchen.

1278
01:07:44,894 --> 01:07:47,863
Yeah. And then we like the flooring.

1279
01:07:47,863 --> 01:07:51,767
Then we select the whole tile
and then we select what we call

1280
01:07:51,767 --> 01:07:56,672
the jewelry, the bling, you know,
whatever accents or backsplash is

1281
01:07:56,705 --> 01:07:57,473
and that kind of thing.

1282
01:07:57,473 --> 01:08:00,309
Because there's
a plethora of those options.

1283
01:08:00,309 --> 01:08:03,212
So that's kind of how we like to work.

1284
01:08:03,212 --> 01:08:05,281
and then, you know, brief our life.

1285
01:08:05,281 --> 01:08:09,852
But, I think that all of that
education in the process

1286
01:08:09,852 --> 01:08:12,988
because they don't know
what they don't know.

1287
01:08:13,322 --> 01:08:15,257
Yeah. And they don't know what to add.

1288
01:08:15,257 --> 01:08:19,962
So if we're asking those questions,
which leads to more questions from them,

1289
01:08:20,396 --> 01:08:24,266
then, you know,
they get educated in the process for sure.

1290
01:08:24,533 --> 01:08:27,837
So you talked a little bit
about wall tiles

1291
01:08:27,837 --> 01:08:31,807
moving a little bit away
from the floor to the wall.

1292
01:08:32,007 --> 01:08:37,813
How does the all tile, I guess, help
homeowners trade pros select wall tile?

1293
01:08:37,980 --> 01:08:41,584
you know,
it's it's really not two different.

1294
01:08:41,584 --> 01:08:45,221
I think that one of the main things
is like

1295
01:08:45,621 --> 01:08:48,624
with with us,
any floor tile can go in the wall.

1296
01:08:49,258 --> 01:08:54,196
So, it really comes down to
how much ground do they want on the wall?

1297
01:08:54,497 --> 01:08:54,763
Yeah.

1298
01:08:54,763 --> 01:08:57,199
you know, ease of maintenance.

1299
01:08:57,199 --> 01:09:00,069
Do they want natural stone or tile?

1300
01:09:00,069 --> 01:09:03,772
Are they they looking for large format

1301
01:09:04,039 --> 01:09:08,077
or are they wanting
to make a design statement with color?

1302
01:09:08,911 --> 01:09:13,082
typically that's where we see,
a design statement

1303
01:09:13,082 --> 01:09:18,420
if they're wanting to make one, you know,
adding color, they're adding a pattern.

1304
01:09:18,621 --> 01:09:22,758
You get, 
a lot of creative tile pattern designs

1305
01:09:22,758 --> 01:09:26,595
small for by for the lead tiles.

1306
01:09:26,595 --> 01:09:30,332
You know, that artisan look all the way up
to our panoramic porcelain,

1307
01:09:30,332 --> 01:09:33,469
which is one solid sheet
with only grout in the corner.

1308
01:09:33,469 --> 01:09:37,373
So, you know, it really becomes
whether they're,

1309
01:09:37,406 --> 01:09:40,876
you know, making it disappear
or if they're making a bold statement.

1310
01:09:41,076 --> 01:09:41,610
Yeah.

1311
01:09:41,610 --> 01:09:44,914
And those, smaller tiles,
I see them in the showroom

1312
01:09:44,914 --> 01:09:46,682
and they're just so interesting
to look at.

1313
01:09:46,682 --> 01:09:50,419
And it's also fun to just think about
how many different ways

1314
01:09:50,419 --> 01:09:54,423
you can style it, like it's
it's displayed one way, but you can turn

1315
01:09:54,423 --> 01:09:58,260
turn it this way with another one
and just make a bunch of different

1316
01:09:58,260 --> 01:09:59,061
unique designs.

1317
01:09:59,061 --> 01:10:02,264
So it's it's fun to look at it
from that perspective, too.

1318
01:10:02,264 --> 01:10:05,668
If someone is wanting to make
that bold statement, like you said.

1319
01:10:05,901 --> 01:10:06,268
Sure.

1320
01:10:06,268 --> 01:10:11,307
And you know, some of that also moves in
to the installation cost too.

1321
01:10:11,307 --> 01:10:14,743
So that's a good, conversation to have.

1322
01:10:14,743 --> 01:10:18,581
Is, you know, a 4x4, just,

1323
01:10:19,114 --> 01:10:22,384
you know, straight stacked is a lot less,

1324
01:10:22,484 --> 01:10:26,288
an install cost
compared to a herringbone.

1325
01:10:26,922 --> 01:10:27,323
Yeah.

1326
01:10:27,323 --> 01:10:30,326
So, you know,
some of those play into it as well.

1327
01:10:30,492 --> 01:10:33,562
I recently did my daughter's house
and I didn't know that,

1328
01:10:34,029 --> 01:10:37,233
like even a 4x4 or a three by 12

1329
01:10:37,833 --> 01:10:41,370
is less to install than a 12 by 24.

1330
01:10:41,370 --> 01:10:45,074
I was thinking, oh, that bigger,
you know, that your tile would be less.

1331
01:10:45,641 --> 01:10:47,176
And they're like,
no, it's a little bit more.

1332
01:10:47,176 --> 01:10:50,012
So yeah. Yeah, that's that's
probably something people do not.

1333
01:10:50,012 --> 01:10:51,480
They at least I don't think about that.

1334
01:10:51,480 --> 01:10:56,018
You know, homeowners I guess trade pros
probably know all that all the way about,

1335
01:10:56,385 --> 01:10:57,253
you know, how that is.

1336
01:10:57,253 --> 01:10:59,622
But I would have never thought
of something like that.

1337
01:10:59,622 --> 01:11:01,824
And then they probably get to that point
and they're like,

1338
01:11:01,824 --> 01:11:03,993
why is it so much more expensive?

1339
01:11:03,993 --> 01:11:05,294
Well, exactly.

1340
01:11:05,294 --> 01:11:08,130
And I'm doing this for a long time
and just found that out.

1341
01:11:08,130 --> 01:11:12,368
So I'm learning every day
still every day, every day.

1342
01:11:12,935 --> 01:11:16,071
Are there any tile choices
that all tile features

1343
01:11:16,071 --> 01:11:20,042
that are specifically for the bathroom
and if so, what makes them

1344
01:11:20,042 --> 01:11:21,810
so perfect for the bathroom?

1345
01:11:21,810 --> 01:11:27,182
Well, and I've pretty much
already mentioned those is our wise

1346
01:11:27,182 --> 01:11:32,454
for those customers that are more,
you know, worried about the, the slipping

1347
01:11:33,055 --> 01:11:36,992
and then the, the fin products
with the Microban technology.

1348
01:11:37,426 --> 01:11:41,063
So those are specifically for,

1349
01:11:41,130 --> 01:11:45,200
not only bathrooms, but any place
where there's going to be a lot of water.

1350
01:11:45,701 --> 01:11:48,704
and, you had those concerns.

1351
01:11:48,937 --> 01:11:53,075
So the, the,
probably the two product categories.

1352
01:11:53,475 --> 01:11:56,078
Are you seeing that people use those for?

1353
01:11:56,078 --> 01:11:58,781
I don't know for sure. So correct me
if I'm wrong.

1354
01:11:58,781 --> 01:12:01,417
are you saying that people use those
for like, outdoor

1355
01:12:01,417 --> 01:12:04,820
spaces around, like, hot tubs at all
step wise?

1356
01:12:04,820 --> 01:12:06,155
For sure. Okay.

1357
01:12:06,155 --> 01:12:10,726
that a lot of those products are exterior
rated for the floor.

1358
01:12:10,726 --> 01:12:15,397
So, and it gives
you really if you can use

1359
01:12:15,564 --> 01:12:21,270
the regular manufactured product indoors
and then transition to that step wise.

1360
01:12:21,270 --> 01:12:25,174
And so then you have that seamless view
from indoor to outdoor as well.

1361
01:12:25,441 --> 01:12:28,110
Yeah. But it is great.

1362
01:12:28,110 --> 01:12:32,715
I, I actually used the Emerson Wood
on our lake house

1363
01:12:32,848 --> 01:12:35,751
all through the main floor,
because I just knew all

1364
01:12:35,751 --> 01:12:39,121
the kids are going to be running on wets
with its wet feet.

1365
01:12:39,555 --> 01:12:42,658
And so that product gave me peace of mind.

1366
01:12:42,658 --> 01:12:47,496
So, yeah, I mean, it's only
for the bathroom, but that's really good.

1367
01:12:47,963 --> 01:12:48,697
Use it.

1368
01:12:48,697 --> 01:12:50,899
Yeah. Wherever you think people can fall.

1369
01:12:52,134 --> 01:12:52,501
Yeah.

1370
01:12:52,501 --> 01:12:54,503
Which by lake house. I assume would be.

1371
01:12:54,503 --> 01:12:57,239
Yeah. Like you mentioned everywhere.

1372
01:12:57,239 --> 01:12:58,240
And not just for the kids.

1373
01:12:58,240 --> 01:13:00,909
I feel like adults too.

1374
01:13:00,909 --> 01:13:02,378
Probably.

1375
01:13:02,378 --> 01:13:06,615
What type of education goes into selecting
the right tile for your bathroom?

1376
01:13:06,782 --> 01:13:09,385
We talked a little bit
about having the PK events.

1377
01:13:09,385 --> 01:13:13,622
Is there anything else that, tile does
with homeowners or trade pros?

1378
01:13:13,622 --> 01:13:16,625
Try to educate online as much as possible.

1379
01:13:16,959 --> 01:13:19,528
all of our different products

1380
01:13:19,528 --> 01:13:23,065
that are, you know, have specific,
you know, attributes.

1381
01:13:23,165 --> 01:13:26,969
We try to educate online,
but as people come in,

1382
01:13:27,369 --> 01:13:30,372
we like to take that opportunity as well.

1383
01:13:31,373 --> 01:13:35,611
and so, you know,
we like to educate on the difference

1384
01:13:35,611 --> 01:13:40,849
between natural stone
and ceramic and porcelain.

1385
01:13:41,417 --> 01:13:44,420
A lot of people come in and just say,
you know, I want porcelain.

1386
01:13:44,620 --> 01:13:48,290
And sometimes they don't even know
what that means.

1387
01:13:48,290 --> 01:13:51,393
So, you know, yeah,
they don't know what they don't know.

1388
01:13:51,393 --> 01:13:53,162
So we like to educate them on that.

1389
01:13:54,129 --> 01:13:54,663
we like to

1390
01:13:54,663 --> 01:13:59,034
educate them
on the different kinds of grout because,

1391
01:13:59,034 --> 01:14:03,672
you know, they may want an epoxy
grout over, standard grout.

1392
01:14:03,672 --> 01:14:06,942
Or if they're choosing a dark grout,
they may want,

1393
01:14:07,009 --> 01:14:10,379
something
that has that color stability in it.

1394
01:14:10,379 --> 01:14:11,313
Right.

1395
01:14:11,313 --> 01:14:14,850
And so that you don't have any, problems
with it.

1396
01:14:15,384 --> 01:14:18,253
we like to also talk

1397
01:14:18,253 --> 01:14:21,256
about, different sizes of tile

1398
01:14:21,390 --> 01:14:24,393
and the pattern capabilities.

1399
01:14:25,327 --> 01:14:28,330
you know, I think that that's one that

1400
01:14:28,330 --> 01:14:32,401
sometimes
doesn't become part of the conversation

1401
01:14:33,035 --> 01:14:36,038
and you can make so many different looks

1402
01:14:36,405 --> 01:14:39,208
with just a different pattern.

1403
01:14:39,208 --> 01:14:41,844
And so we like to, to talk about that.

1404
01:14:41,844 --> 01:14:44,780
we even online have pattern guides.

1405
01:14:44,780 --> 01:14:46,415
But that's fun to look at.

1406
01:14:46,415 --> 01:14:49,785
And you know, sometimes the sky's
the limit on what you can do.

1407
01:14:49,818 --> 01:14:52,254
Of course, we talked about transitions,

1408
01:14:52,254 --> 01:14:55,958
even drains,
center drains and linear drains.

1409
01:14:55,958 --> 01:14:57,526
So all of those options

1410
01:14:57,526 --> 01:15:01,096
and those have to those decisions
have to be made pretty early on.

1411
01:15:01,463 --> 01:15:04,466
So we like to have that
when we're consulting.

1412
01:15:04,533 --> 01:15:08,871
And then the different underlayment
and you know, what you can do

1413
01:15:08,871 --> 01:15:12,708
for cracked prevention
even and heated floors.

1414
01:15:12,708 --> 01:15:16,445
So, you know, there's
so many things to talk about.

1415
01:15:16,445 --> 01:15:18,413
And, educate on.

1416
01:15:18,413 --> 01:15:18,914
That's awesome.

1417
01:15:18,914 --> 01:15:20,649
Yeah. Heated floors would be nice.

1418
01:15:20,649 --> 01:15:23,185
That's a hold up one day.

1419
01:15:23,185 --> 01:15:25,454
Yeah. Yes. For sure.

1420
01:15:25,454 --> 01:15:28,857
So with Prosource
expanding our sundries products,

1421
01:15:28,891 --> 01:15:32,160
I know in June we had like a huge
we had, like,

1422
01:15:32,160 --> 01:15:36,498
sundries events at all of our showrooms
and our big focus was sundries.

1423
01:15:36,732 --> 01:15:40,135
How has this impacted tile
and the trade professionals

1424
01:15:40,135 --> 01:15:44,873
who rely on your products very positively,
because as you guys

1425
01:15:44,873 --> 01:15:48,710
are, one stop shop, we're trying to be
the one stop shop for you too.

1426
01:15:48,744 --> 01:15:49,144
Right?

1427
01:15:49,144 --> 01:15:52,814
So, it challenges us
to keep raising the bar

1428
01:15:52,814 --> 01:15:57,686
to provide all of the resources
that you need to be successful.

1429
01:15:57,686 --> 01:16:01,757
As we hear from you, we go find it, right?

1430
01:16:01,757 --> 01:16:05,527
Because we want to be that company
that you rely on

1431
01:16:05,527 --> 01:16:07,663
for all your products, for sure.

1432
01:16:07,663 --> 01:16:09,464
And you guys have been great, by the way.

1433
01:16:09,464 --> 01:16:10,599
Also. Yeah,

1434
01:16:11,567 --> 01:16:13,035
from coast to coast.

1435
01:16:13,035 --> 01:16:17,673
Describe what Prosource showrooms
have done to help tile products evolve.

1436
01:16:18,140 --> 01:16:20,208
And we've kind of talked
about this question

1437
01:16:20,208 --> 01:16:21,677
throughout this whole this whole episode.

1438
01:16:21,677 --> 01:16:22,678
I feel like,

1439
01:16:22,678 --> 01:16:27,282
but any, I guess, final words
you want to talk about regarding Prosource

1440
01:16:27,282 --> 01:16:31,954
and what I think that, you know,
you guys have given us valuable input,

1441
01:16:32,020 --> 01:16:36,525
on, you know, what we need to be for you

1442
01:16:36,692 --> 01:16:40,329
and what products we need as gaps.

1443
01:16:40,329 --> 01:16:41,263
So that's great.

1444
01:16:41,263 --> 01:16:43,131
We always value your input.

1445
01:16:43,131 --> 01:16:47,035
But, you know, you guys have just given us
better placement on your floor.

1446
01:16:47,336 --> 01:16:50,639
So I think that, you know,
that really has helped us.

1447
01:16:50,639 --> 01:16:54,076
And then just that local training,
you know, from coast to coast,

1448
01:16:54,076 --> 01:16:59,915
the more we can train you guys, through,
you know, either us, our, our reps,

1449
01:17:00,015 --> 01:17:02,918
vendor partners, I think that

1450
01:17:02,918 --> 01:17:06,421
we all win if we're product experts.

1451
01:17:06,421 --> 01:17:07,589
I couldn't agree more.

1452
01:17:07,589 --> 01:17:09,791
Well,
thank you so much for joining us today.

1453
01:17:09,791 --> 01:17:12,661
Corinthia. that was Corinthia Runge.

1454
01:17:12,661 --> 01:17:17,132
She's the director of national showroom
sales for Daltile.

1455
01:17:17,699 --> 01:17:20,769
And we appreciate you coming on
and sharing your expertise,

1456
01:17:20,969 --> 01:17:24,139
your many years of experience
in the industry.

1457
01:17:24,139 --> 01:17:26,475
And we look forward
to the continued collaboration

1458
01:17:26,475 --> 01:17:29,244
between Prosource and Daltile.
Thank you so much.

1459
01:17:29,244 --> 01:17:31,346
It was my pleasure. Bye everyone.

1460
01:17:32,514 --> 01:17:35,217
Thank you for joining us today
on The ProSource Podcast.

1461
01:17:35,217 --> 01:17:38,453
Please like and subscribe to us
wherever you get your podcast.

1462
01:17:38,920 --> 01:17:41,156
Also, follow us on social media.

1463
01:17:41,156 --> 01:17:44,693
Check out our website
at prosource wholesale.com and visit

1464
01:17:44,693 --> 01:17:47,829
your local Prosource wholesale showroom
for all of your home

1465
01:17:47,829 --> 01:17:53,201
remodeling needs.