Jeff Hall of Second to None - Driving Customer Experience with Empathy

Working with a number of the nation's most prominent grocery and convenience store chains to improve their customer experience and satisfaction efforts and results, Founder and President Jeff Hall shares how empathy plays into the impact Second to None makes, and why we've probably experienced the effect of its work.

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What is Retail Is Your Business - retailtech and retail innovation?

Retail Is Your Business is a weekly podcast covering the intersection of innovation/technology and business strategy in the world of retail (online and offline, across all industries) -- with a focus on consumer experience. As informed hosts dive deep with insiders -- from industry leaders to cutting edge startup founders -- crucial insights, career journeys, trends, new ideas, and the state and trajectory of the retail industry become accessible with a fun and comfortable morning radio vibe..