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In this episode, Lucas and David are joined by Wayne Marshall, CEO at the Institute for Automotive Business Excellence. Wayne shares his journey from industry vendor and business owner to leading the Institute, emphasizing the importance of succession planning and building a strong foundation for long-term success. The conversation highlights the value of investing in people, fostering industry-wide collaboration, and creating an exceptional customer experience through attention and hospitality.
00:00 Letting Go to Empower Growth
05:51 "Building a Strong Foundation"
14:54 "Embracing Change in Business Ownership"
18:48 "Business Growth and Advice"
24:29 Pitching to Decision-Makers Only
27:43 Switching to a Smaller Bank
36:25 Investing in People for Growth
39:19 "Supporting Growth and Opportunity"
47:11 "Collaboration, Communication, and Growth"
51:27 Sports, Passion, Pressure, and Mistakes
58:38 Stressful Car Troubles
01:00:04 "Turning Issues Into Opportunities"
What is Changing The Industry Podcast?
This podcast is dedicated to changing the automotive industry for the better, one conversation at a time.
Whether you're a technician, vendor, business owner, or car enthusiast, we hope to inspire you to improve for your customers, your careers, your businesses, and your families.