Service Evolution

In the past year, roughly 33 million Americans have quit their jobs, but this phenomenon only shows one side of the story. In this episode, we interview Jim Robinson, President and CEO of CGP, to get his take on The Great Resignation, and you might be surprised by what he has to say!

Show Notes

Shownotes:
(0:39) Introducing Jim Robinson
(1:51) Defining the Great Resignation
(4:06) The Shift in Company Culture
(6:04) Schedule Your Priorities
(10:12) Sacrificing Playtime and the Generational Gap
(14:20) Leading a Team into Good Mental Health
(22:00) The Habits That Change You
(24:37) Advice and Closing Remarks

Links:
Shawn Black
Jim Robinson

Quotes:
"You've got to keep [your employees] engaged. They're not going to leave if they find some loyalty and develop the loyalties." (3:17) - Jim Robinson

"If you have a company that has the Great Quitters, then I can probably show you a company that doesn't have a lot of time and effort spent on their employees." (5:10) - Jim Robinson

"Care about people...spend time with them, help them get through their tough times. You've had tough times, I've had tough times, somebody was there for us." (15:59) - Jim Robinson

What is Service Evolution?

Service Evolution is the ultimate destination for America's service industry leaders. We provide the insight and advice you need to advance in your career, learn new skills, and advance in the service industry. Our podcasts feature interviews with industry experts, advice from successful leaders, and inspiring stories of success. Whether you're at the beginning of your journey or looking for ways to further your success, Service Evolution is here to help you take the next steps toward success. Join us as we explore the service leadership world and discover how to make a positive impact today.