In this video, Chris Hood discusses customer transformation, emphasizing the need for businesses to adapt to evolving customer needs and the dangers of over-relying on AI. He explores how technology reshapes expectations and the societal impact of education and leadership focusing on short-term gains over long-term benefits.
Hood identifies greed, leadership issues, and a decline in values as key reasons for business failure, using Disney as an example. He stresses the importance of maintaining core values and engaging in open dialogues to prevent client alienation and warns that over-dependence on technology can lead to societal apathy and a loss of critical thinking skills.
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