Steve: Derek Johnson is one of those craftsmen in our industry
who is always there to help others.
He helped us put together our training program for Costco university.
He's always professional.
And he always has something to teach us.
Today, Dirk and I are talking about cleaning products.
Now that might sound boring,
but trust me, you'll wish for boring.
When you have to explain to a homeowner why their surfaces are damaged
because he used the wrong product.
Steve: I'm Steve Schwab.
And this is Casa caste.
It's the KasaCast, created by KasaGo.
It's time for the show, let's go!
Steve: Hey, Dirk.
Hey, Steve.
Great to
see you.
You too.
Thanks for jumping on tonight.
Yeah, you're welcome.
It's great to be here.
I'm excited to converse with you and all the Costco brain trust.
We had such a great orange call last week talking about the Petri dishes and
the grossness that grew out of them.
You said that microfiber scratches plasma screens.
And I had no idea.
Which leads to this conversation about what cleaning products go
where so that one, we're doing a good job of cleaning in two.
So we're not damaging the services
? Yeah, that, a, that's a great question because there are some products
that will damage some surfaces.
You have to be real careful in some cases , with the granite
countertops, if they're not sealed, because some products will hurt them.
You have to be careful with, in some cases, the stone that's being cleaned.
Because that'll hurt it.
I remember when I was, when the Bellagio opened, there was a cleaning article
about the tile in the Bellagio and they had two different tiles next to it.
And each tile had to be cleaned by hand because how you cleaned one tile,
if you clean the tile next to it with the product you used on the tile, just
adjacent to it, it would scratch it.
And I'm like, who designed that?
Because that's just going to be a mess.
For our list today, we have 10 products, six of which are general products, and
then the rest are specialty products.
So, for number one, you listed the all purpose cleaner.
Yeah, so the all purpose cleaner is a general cleaner, so you
can use that, uh, on your dining room tables, on your chairs.
Uh, your nightstands, your headboards, uh, assuming there are hard surfaces.
When I think of a microfiber rag and spraying a product on that, I'm
thinking of a hard, solid surface.
So, wood, metal, from my granite, laminates, hardwood
floors, things of that nature.
When I start to think of soft goods, so pillows, couches, drapery, some
headboards, those have to be cleaned in a slightly different way where
you can certainly spray the rag, but then work the fabric, but I'm more
interested in in the hard surfaces.
I can spray the rag or I can spray the surface and then move along
as I go through and clean that.
I do think that.
We need to make sure that we understand that there is a dwell time.
All the products have a cleaning time to kill microbes.
The microbes we talked about in the Petri dishes.
And so that dwell time is real important because sometimes the dwell
time for some products could be 30 seconds, depending on the virus or
the microbe that it's killing, or it could be upwards of 30 minutes.
And so this is why it's real important that you work with, you work with
Costco, you work with your local janitorial supply company to make
sure that, you know, what products.
That you're using because if it takes 30 minutes to kill an E.
coli or a Salmonella, I don't have 30 minutes to let that product
sit there and dwell to kill it.
So, I want to make sure that I'm somewhere in the 30 to 90 seconds range.
I've got my handy dandy spray bottle.
I spray as much surface as I can as I'm following the wall.
And then once I've got my time there, then I can come back with my rag and then
I can wipe it up and, and keep going.
So again, the all purpose cleaner, you're thinking of your, your hard surfaces.
It could be used on some fabric surfaces, but again, you want
to test it in a smaller area.
And and some all purpose cleaners can be used on the floor.
Uh, if you do, you want to make sure the pH has a neutral pH of 7 because
if I put too much product on the floor, and when I come by, and I don't get all
of the cleaning agent off the floor, there will still be soap residue.
And so the soap residue is going to grab and hold on to the dirt.
And as it's holding onto the dirt is still sitting on the floor saying, pick me up.
I've done my job.
I grabbed the dirt.
So somebody walks by with white socks.
Or a baby crawls on the floor and they get black knees or
their white socks turn black.
Well, that's because they're picking up all that soap residue.
And so I affectionately call that the black foot syndrome.
There's too much cleaning agent on the floor and it's the wrong pH.
And so that's why it's real important in the deep clean that we come through.
And we, I use the word strip, but we're really not stripping the floor.
You know, we get all of that built up cleaning products.
Or the dish soap that's been used to clean up the jelly that dripped on the
floor that the guests needed to clean up, you know, that way each season we
come into our high season with a clean, fresh floor, so it'll allow that product
to build up over time and then we just come through and we take it off again.
So where do you not use the all purpose cleaners?
So I would not use the all purpose cleaner.
I wouldn't use it anywhere where I have grease because I need
a degreaser to take it off.
So that could be in the kitchen.
For That the grill potentially, I wouldn't use it on the windows because
I have a window product for that.
I would not use it in the bathroom because I have a specific bathroom
cleaner for that because I have to break down specific soap and I would not use
it inside the oven or I could use it on stainless steel, but I have to be
careful because it could leave a streak.
It's not going to break down hot water deposits.
You have something else for that.
So is there any services that would damage is right where in our home we're looking
at going if I put an all purpose cleaner on this hard surface, I could damage
this either stone or wood or finish.
Is there somewhere we need to be careful?
Yeah, there is a possibility of that.
And that's why it's real important to connect with the people
you're buying the product from.
To get a list of, of what they recommend the surfaces, and then
you always test a new product in an inconspicuous spot to make sure that
it doesn't damage it or hurt it.
Most products nowadays in the general cleaning line are really
good about not damaging a product.
However, there's always that 1 case that everybody talks about.
That's 20 years old.
And so we make sure that we always test it and make sure that, that
it's, it's accurate where it needs to be as we go through and clean.
Are there a few examples of the general purpose cleaners that you like?
Yeah, there's two that I'll mention again, right?
Your local janitorial supply company is going to be your
best opportunity for that.
I know Costco has a central purchasing point that has some great discounts.
Sean Kemper's Drop and Go certainly falls in that category.
I also like the Procter Gamble Spick and Span as an all purpose cleaner.
Now that can be used, that one also can be used on the windows.
So it's really a dual purpose cleaner.
You do have to be careful because you want to make sure that you purchase the
commercial Procter Gamble Spick and Span.
And you want to make sure that the windows and the glasses you're working
with, that the formula is correct based on your hard water that you have.
Otherwise, it will cause streaks and it will create far more work
than it is to, to remove that.
So there's really a science to the chemical side of this, particularly
because we're advocating that you use a, uh, a commercial, a, a
concentrate, so you have to dilute it.
So that means if your water has a lot of iron or a lot of minerals,
that's going to mess up the chemistry.
And so you have to make sure that your dilution ratio matches and can overcome
whatever minerals are in the water.
If you go to your local commercial janitorial cleaners, will they know what
the harshness of your water is so they can sell you the proper chemicals or do
you have to go out and test that yourself?
Yeah, you'll have to test that yourself.
So, I mean, there's lots of home test kits that you can send it in.
I think most counties do a hard water test or something of that
nature and knowing what your test is.
And again, it may change in the season.
When I was in Park City, Utah, in the spring when all the runoff would happen.
And the runoff would run through all the mines down into the, the water
system of the city, the, the water, the hardness of the water would change.
And so I would have to adjust my laundry chemicals.
I'd have to adjust the orifices from my cleaning concentrates.
And then once the runoff was done, I could go back to what my programming was before,
because now the water chemist, the actual, the chemistry in the water had changed.
So now it didn't mess up my chemistry that I was trying to use to clean with.
So, again, you just have to pay attention.
It's, and, and this is why it's so important to have.
Your local, uh, janitorial supply company is really your best friend in this.
You, you certainly can purchase things from mail order.
And again, I know there's an agreement between Costco and
Sean, and he does excellent work.
At the same time, there has to be this arm and arm relationship.
For learning purposes, let's check, test your water hardness once a quarter,
just so we know what's going on.
If you really live in a, in an area where There's lots of snow and then
high runoff or, or you live in an area where it's a desert for six months and
then you get monsoon for six months.
That may or may not affect your water.
I don't know.
However, it's really good just to have that nugget of information
to, to make sure that the hardest of the water does not affect.
Versely a fact to the cleaning product that you're putting in the water.
I never knew that.
So totally learned something brand new talking to you on this.
I had no idea.
Number two, the greaser.
You think of, you think of all the kitchen splatter that happens from
bacon grease and sausage grease and the steaks and the splatter of the
butter, your all purpose cleaner isn't going to break that down because that's
not designed to be a, now it could.
But most may not be and so you want a good degreaser that could break
that down and so it doesn't smudge and smear and a good dish soap
certainly breaks down that grease.
The challenge with dish soap is that you then have to wipe it off.
Which isn't all bad, depending on what the grease is.
So, yeah, you need that to break down that grease and to tease it, and that's
mostly used in the kitchen or around the grill area, things of areas such as that.
What is it about a degreaser that allows it to break down grease,
as opposed to other chemicals?
Is there something specific in the makeup of it, or is it?
Yeah, yeah, there's something, and I, and that's a chemistry question,
and I don't have that strict answer.
I will have to find out there.
There is the way it's formulated is that it can attack the fat that's in
the grease and be able to break it down.
So then you can just wipe it up and and move on, which is really why the
dwell time is so important because you've got to spray the product on
there so that the agents in that, that cleaning agent can break down the fat.
It can also now kill kill the microbes that are there as well because you think
about if you're cooking hamburgers.
Well, that's where E.
coli is going to come from, from the, from the uncooked beef juice
sitting there on the counter.
And so we need to make sure that the E.
coli is killed.
And then you think of the egg that was cracked and the spilled on the countertop.
Well, that's where salmonella is going to come from.
So we got to make sure that the, the proteins and that can be broken
down in such a way as well as.
Being able to being able to kill the salmonella that
could be present in the egg.
Yeah.
Have you seen any common mistakes with decreasers?
Maybe you put it on a certain surface and it damages it or anything we should
be wary of when it comes to decreaser.
So you have super caustic degreasers and they could certainly take some paint off.
However, if, if we're in that category of degreaser, we're probably wearing chemical
resistant impervious gloves, we're wearing a face shield for what section
eight of the safety data sheet says.
So, again, as you start to look at the products you're using, you want to make
sure that you can use regular gloves.
and regular glasses as opposed to having the real thick safety
goggles, face shields, and chemical resistant to perfeus gloves.
Is that like, I've been cleaners like easy off where you have to spray it?
That is correct.
Easy off is my favorite one to pick on because It is caustic,
and it's an aerosol, so it's got two strikes against it.
If you look at the safety data sheet for the heavy duty easy off, oven
easy off, it says chemical resistant impervious gloves, and then it says
splash goggles and or face shield.
And so it's the and that really gets me, that I have to wear splash goggles
and a face shield over the top of that.
while I'm doing that work.
And so it really is super dangerous from my perspective.
I think that you and I should do a video where we get into
the Breaking Bad outfits.
Yes.
I love it.
Let's do it.
Yes.
The only question, who's going to be Walter White?
Who's going to be Jesse?
That's the question.
Well, we'll have to play rock, paper, scissors on that one.
I said, okay.
So for number three, you put bathroom cleaner.
Yes.
So the bathroom cleaner is designed in such a way that it can break
down the body oils and soap scums.
And so your all purpose cleaner won't do that.
So again, you think of your, the, the shower ledges, which Where you put your
soap, you think of the child comes in from playing in the sand or playing in
the mud or whatever the case may be, because that's what children need to do.
They need to be out getting dirty is an opinion statement, I know, but then
they come back in and there's a ring.
And having that specific bathroom disinfectant, that bathroom cleaner,
will allow not only to kill the germs that are there, but it breaks down all
those oils, all those soap scum, so all you have to do is spray it, let
it dwell, and then wipe, and move on.
Is there anywhere that you've seen damaged surfaces, or where
you should not be putting it?
No, I haven't, because again, obviously I'm speaking in generalities.
Something to consider, you know, the janitorial supply company,
they may come back and say, I've got this really super cool stuff.
And then you look at the pictograms and they've got skull and crossbones and, you
know, that it's dead when you breathe it, you're like, no, I don't need to do that.
I'm not working with that.
Not in that type of environment.
So, so, yeah, you want to, and the other thing we want to consider is I
kind of hop around here a little bit is you want to make sure that all the
products you use are inert to each other.
You think of.
Ammonia and bleach, because some window cleaners, again, carefully naming
names here, you have a window cleaner that has ammonia in it because that
evaporates and doesn't create streaks.
And then you have some people who really believe that I need
to use bleach in the bathroom.
Well, once bleach and ammonia come together, they create this gas, this green
gas called chlorine gas or mustard gas.
It will kill you.
And, and so we want to make sure that the products that we use do
not create a chemical reaction that will cause harm or damage.
I mean, cause our, most of our bathrooms are in very enclosed spaces.
And so we want to make sure that we take care of them in such a way
and that we use those products in such a way that the professional
cleaners are protected and safe.
So for number four, you had polishing cleaner.
So tell me about polishing cleaner, where do you use it?
It allows me to not have to use the aerosol oven cleaner.
It allows me to work on on the on the glass top stove.
Sometimes you'll have when pasta boils over, you'll have
that ring around the outside.
It'll work on that.
It'll work on stainless steel.
It'll work on glass shower doors to get rid of soap scum and hard water buildup.
You can use it on kitchen faucets, sink faucets.
You can use it on most solid surfaces.
I would not include wood in that.
Or painted material, because it would take the paint off, but, but any of
those other, we'll call metal, or super durable surfaces, for lack of a better
way to try and describe it, is what I would say it could be used with and for.
Is it safe for stainless steel?
Absolutely.
Yeah.
Now the thing with this is you want to use a white scrubby as opposed to a
green or blue because the colors mean something in the janitorial world.
If this were a video, I would, I could pull out my long chain of
different colors of scrubbies.
And white is the least abrasive and then it goes all the way down the
colors to black where the black is the most, most aggressive and abrasive.
And so again, you want for, for cleaners, for guests, you want
to use white because that's the signal that's the least abrasive.
And then I can use that with my polishing cleanser.
I can use that on all my services and not have to worry about scratching
the pots and pans I'm using it on or scratching the, the faucet
fixtures or anything of that nature.
I have no idea.
That the scrubby color actually had a significance to it.
I thought it was just randomly like, Oh, I'll take the green one or the white one.
I don't really care, but it matters.
It matters.
You know, we have these tools and a cleaning product is a tool of that.
And so, you know, you have your cleaning agents and then you have your hand tools
and they all have to work together.
Uh, in conjunction with the training that is received to the mind and the
hands of the cleaning professional.
And so you have this triangle of how I do my work and the cleaning agents
break down the body oils and soap scums, and they clean the different
microbes that are sitting in the surface that need to be addressed.
I think we'll do another podcast on the cleaning triangle.
Dirk, can you give me a couple of examples of what the polishing cleansers would be?
Is there brand names or examples?
It's really, uh, a jeweler's polishing cleanser, really?
And so, so, yeah.
So if you're able to, to get that now, that now it's almost like a soft
scrub, if you will, but it's different.
I've never used soft scrub in the oven.
I guess I could try it and see, but again, it's a polishing cleanser to a degree.
Oh, Kemp's a chemist.
Yeah, he's a, yeah.
He takes raw materials that comes together and creates the formulas
and the products that, that he sells.
Sean Kemper does that.
Himself for industries.
I had no idea.
I thought he was just reselling somebody else's stuff.
No, he's a blender.
He blends it.
And that, and to me, that's why some of his products are so good is because
he's looked at our specific needs of the vacation run industry and said, I
can create something to address that.
Did not know that.
I had no idea.
That's very interesting.
So number six, the last product that we're going to talk
about in the general category.
Yeah.
So, so the other item is depending on what all purpose cleaner you
use, You may need a floor product.
And so if we look at our list of products, we have one is an all purpose cleaner
and I'm doing these in a slightly different order of what you've listed.
We have a small purpose cleaner.
We have a window cleaner.
We have a degreaser.
We have a bathroom cleaner.
And then we have a polishing cleanser.
Which is good for all the hard water and the inside the ovens and so forth.
And then you may need a floor cleaner, which has a neutral pH, and that
you're able to get off the floor so it doesn't create the Blackfoot syndrome.
Those are the standard products that every cleaning professional should have in
their cleaning kit as they go out to work.
There's several specialty Products that we're going to talk about now.
And why are these specialty products?
Like, yeah, so I, I call them specialty products because they're not products
that the everyday housekeeper could use.
Now, could you absolutely, could you give them to them with training?
Absolutely.
You could.
However, I look at them and say, you know, what the cleaning professional has their,
their list of products that they use.
And if they have to go beyond that, then either a supervisor should do it or.
Somebody needs to know that they're using these products because it
means that there is something else that need may need to be addressed.
And so the first one of that would be an enzyme product.
Now this is probably the first one that I would give to my cleaners if I
need it to, because the enzyme product is great for all sorts of things.
It's great for fish smell and the fish juice in the fridge that
has ran down inside the cracks.
It is great for finding where pets, dogs have peed on the corner or in
the corner of the room with your black light, which would be another tool
to spray the enzyme product on there to eat that or if someone, little
Johnny has an accident in the middle of the night and we need to address
the mattress, we can certainly pour the Kenzyme on that, flip the mattress
over, make the bed and keep going.
We don't have to do anything different with that.
The enzyme product is also good for garbage disposals.
And it is also really good for the stinky stenchy outside garbage cans
to get rid of the, the stench and the weakness that is coming out of that
because of all of the, um, bio stuff that is fermenting inside the garbage
can you just spray it and leave it.
Yeah, don't just spray it and leave it.
My understanding of enzymes are they actually go dormant when they're dry
and any time there's moisture or they get wet is when they wake up and then
they eat the biochemicals around them and what we smell is actually they're
what they're releasing from that.
Spartan, another chemical manufacturer, uh, they make a product and
this is a name that I just love.
And it's called consume, and they've actually made this product so that
you could, that you can pour it down grease strains, grease traps,
and they've even made it so that if you pour it down the drain that the
enzyme will sense that, hey, there's something that's going to kill me and
it will morph into something else.
And after that's gone, it morphs back into the enzyme so it can continue to eat.
It's amazing stuff that they've done.
Truly amazing stuff.
So from a pet friendly property standpoint, having an enzyme in
a cleaner's arsenal is great.
The other thing that you can do with an enzyme product, assuming it
has a pH of seven, you can use that on the floors as a floor cleaner.
Because then it breaks down all that biohazard stuff and you can use enzyme.
You can use an enzyme cleaner on your carpet because it will continue to eat
the organics in that and get rid of those.
I mean, there's all sorts of uses for this product.
I had no idea.
So number eight, you had mold and mildew cleaner.
Yeah.
So mold and mildew cleaner.
So mold and mildew are spores.
And there are lots of people who think that bleach will kill mold and mildew
while I agree that mold and mildew that bleach will take away the color.
Of mold and mildew, and I agree that if a guest called and said, there's
mold and mildew in my shower, I want you to come and address it.
I would show up with a spray bottle of bleach because this
is a showmanship piece, right?
I want to show that I've immediately taken care of it and that the guest
can be satisfied and I can move on.
At the same time, as soon as I leave that property, I'm going to make a work
order to come back in after they're done to come back in with a molded
mildew cleaner so that I can actually kill the spores and kill the roots.
of the mold and mildew so I can address it and take care of it.
What is the mold and mildew cleaner doing that the bleach is not doing?
Because I always thought that bleach kills pretty much anything.
Well it does if it's a bacteria.
99.
999 percent of viruses and bacteria.
Mold and mildew are spores so they're two very different Two very different things.
So the mold and mildew cleaner in my mind does two things.
One, it kills the spores so it can't continue to grow, but then
it also pulls the roots out of the caulking, out of the grout, out of
the tile, out of all of those things.
So that it can continue to not grow.
That's fascinating.
So just like when dad sent me out to pull the weeds out of the
lawn, if I was bleached, I just pulled the tops off and left.
But if I was the mold and mildew, I'd have pulled it out by the roots.
You are brilliant.
I'm not really going to go to the little candy bars for Mr.
Schwab today.
I love it.
I expect to see those at the Northwest vacation.
Yes.
That's it.
An idea of what the difference is?
That's it.
Absolutely.
Yeah.
I love nerding out about this stuff.
Um, so for number nine, you had carpet cleaner.
So you need a carpet cleaner.
This is only for spot treating.
I'm not talking about cleaning the entire floor.
I'm talking about someone spilled a little bit of mustard.
Someone spilled a little bit of jelly.
Someone spilled something on the carpet.
And so I'm going to use and work with the, the product.
I'm going to pour it on the carpet.
I'm going to use my brush.
I'm going to work.
I'm going to go in, in circular motions, working the stain back onto itself.
So it gets smaller and smaller.
Um, and so.
Uh, again, I'm going to use that carpet product to address
those specific, uh, things.
And Sean has a great product to work with that as does a
company called bridge point.
They are a carpet cleaning entity.
And so again, there's lots of places to do that.
Janitorial supply companies would have that.
So again, you have lots of options there for you to do that.
Now, again, just like anything else, it's a tool.
So you have to experiment with it.
You have to tinker with it.
You have to work with it.
It's not just, Oh, I read the instructions and I go to work while that will work
for the enzyme and that will work for the mold and mildew that may or may
not work for the carpet because you could be working with wool carpet.
In some of your home.
So that means you need to test it in a very inconspicuous
spot because wool will shrink.
You may have some people have some very expensive rugs that
they've chosen to put on the floor.
And so the dye might.
So again, you've got to make sure you're working with some.
So you just got to know your product.
And it's limitations and it's successes and you have to know the carpet that
you're working with or the textile you're working with to make sure that
you can address that so you don't find yourself with a huge bill that
then you have to work with because you've damaged the carpet in that
or the rug in that particular area.
You pour a little bit, you work with the brush, you pour a little bit more,
you work with the brush, and if it doesn't, and if it's not budging after
the third time, you stop, and then you've got to come back in with some
stronger carpet cleaning agents to be able to get that, that stain out.
I would not use.
Residential home carpet cleaning products.
I, if again, we are professionals, we want to use professional products.
So, I would not go to Walmart.
I would not go to, to, to Home Depot and buy something.
That's that is the, a residential type product.
I want a commercial product that is used in a professional
manner and by professionals.
Good advice.
Dirk, I had the experience once where I spilled something on my mom's carpet.
Uh oh.
And I cleaned it.
Yes.
And when I cleaned it, it turned the carpet a different color
than the rest of the carpet and I had to clean the whole carpet.
Oh no!
It was in the walkway.
Oh.
Is there any advice to making sure that you don't overclean one spot?
That that's truly a grand predicament, because if I spill it in the middle of the
hallway, that's a high traffic hallway and I clean my spot, it's going to stand out.
So, at that juncture in time, rather than clean the spot, but you might
as well just clean the whole hallway and move on because it's and you do,
you need to be attentive to that.
I mean, you don't want to leave the stain there.
Because it will continue to get down into the backing and down into the
padding and then down into the subfloor, which only exasperates the cleaning
process when you use a steam cleaner.
And I'm an advocate for a dry carpet cleaning method as opposed
to a steam cleaning method so I can avoid the stain coming back up.
And so I would be attentive to where I'm at.
How do I address the stain so it doesn't damage the carpet and become permanent?
At the same time, how do I avoid the Steve Schwab scenario of?
Now I've cleaned it.
It all looks, doesn't look good now, so I got to clean the whole thing.
So sometimes it's better off just to say, you know what, I'm going
to clean the whole area, just do it one and done and not have to
worry about the spot treatment.
Yeah, it was too right at the front door where you turned down the hallway.
So high traffic.
Yeah.
What a mess.
Yeah.
So number 10.
Did your mom know you cleaned the carpet afterwards?
Yes, and I got in trouble.
Yeah, my parents actually let me get away with quite a lot as long as I was
honest about the stupid things I did.
Number 10.
I'm surprised by this.
Yes.
And I've got lots of questions.
Okay.
Bed bug product.
If I can shift our mind for a second.
So most everything we do from a bed bug standpoint, Is reactive.
Oh, I've got bed bugs.
I got to come in and take care of it.
So the bed bug product is all about being proactive.
How do I address the issue before I have the issue?
How do I, if a guest is to bring them into my property, how do I ensure that
the bugs are not going to survive?
To continue to be transported and hitchhike on the next guest.
So that's really what this is.
Now, if you come across a property that has them, could
you certainly use the product?
Absolutely, you could.
At the same time, the specific product I'm thinking of lasts for 30 days.
So once a month, you're going to go in and you're going to spray
around the perimeter of the room.
You're going to spray around, around the nightstands.
If you've got a wicker headboard and a wicker footboard, Which is just the
great greatest hiding space for bed bugs.
I'm going to spray into that the product.
I'm the specific product.
I'm thinking of does have a sense.
So you'll need to do it on a non turn day.
So that the smell can or the fragrance can dissipate and you want it to be dry.
The product in this is all natural product.
At the same time, I would like to make sure that it's dry before the guests
arrive or the homeowners arrive.
And so again, this is meant to be a proactive piece as we do that.
And that's why it's on my list.
I didn't even know there was a Proactive bed, but probably doubt on the market.
I know you can go to Home Depot and you can buy products that are there
at the same time, you know, you have to be aware that those products
are diluted on purpose because they don't want to have special licenses.
They don't want to have to do certain things.
Rightly so, because you don't want.
Some of those commercial products really should not be in the hands of
people who do not know how to use them.
You think of muriatic acid that is used to clean pools and hot tubs.
Again, if it's done incorrectly, you're dead.
It's that simple.
And so making sure you're trained on how to do that is imperative.
And that's the same thing with some of these products.
We just want to make sure that our cleaners come home, And they're safe and
they can spend time with their family.
And we want to make sure that our guests can enjoy the time that are there.
And that's the purpose of the cleaning products to be
proactive on the bed bug side.
That way you can then come along and address it in a way that, that makes,
makes the home safe from bed bugs.
Now there will, you're never going to stop them a hundred percent because of
how they hitchhike and what they do, which you can do though, is you can make it.
So it's a very.
You can tip the scales in our favor to make it so that the environment that
they live in is very dangerous for them.
I was thinking, and I know we're running long, but I'll, I'll finish with this,
that we've had a bed bug situation in one of our condo complexes in Princesa.
And as I now understand this, with this bed bug product, if I'd have known about
this product at the time, I'd have gone and sprayed all of our other products.
Yes.
Properties that are adjacent and all the way around that building.
All around it.
Yep.
As quickly as I could.
Cause they run.
Yeah.
They run.
They know what's happening and they move.
Dirk.
I appreciate your time so much.
Thank you for coming on and teaching all of our partners about this stuff.
I learned a lot today and I really appreciate you and all the things you do.
You're welcome.
Thank you.
Thanks for having me on and all the best to your partners.
All the best as they do this and anxious and happy to help
whatever needs to be done.
It's the Casa cast we're so luxury.
The Casa cast, they want to be us.
The Casa cast, just don't call it in their being BW Casa cast.
We got Orange Credo, the Casa cast, our company's nato, the Casa cast created by.