Jamie shares how they retain existing talent in the company through all the benefits that the staff is given like Gym membership, private health care, Recognition, Quarterly & annual rewards and incentives and Trainings and taking care of general well being of staff, which helps in the growth journey of the company. Market to hire good people is competitive and to hire and retain the best by investing in people through coaching & mentoring on a day to day basis - you must be willing to invest in the right people.
When good employees are motivated, they partner with the customers and make them happy. Resilience factor is the key - acceptance that you will have good days & lower days, how can you make the journey a linear journey with a clear Vision & goals and never giving up.
Employee Retention first before Client Retention as Happy Employees make Happy Customers.
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