The Hospitality Playbook Podcast

Liam and Claire Crowel of Hattie Jane's Creamery discuss the importance of structured interviews and provide templates for restaurant managers. They cover topics such as communication, empathy, adaptability, resilience, conflict resolution, problem-solving, critical thinking, and hospitality. Claire emphasises the need for consistent and relevant questions to avoid personal biases and ensure a level playing field for all candidates. She also suggests incorporating work samples or treating the...

Show Notes

Liam and Claire Crowel of Hattie Jane's Creamery discuss the importance of structured interviews and provide templates for restaurant managers. They cover topics such as communication, empathy, adaptability, resilience, conflict resolution, problem-solving, critical thinking, and hospitality. Claire emphasises the need for consistent and relevant questions to avoid personal biases and ensure a level playing field for all candidates. She also suggests incorporating work samples or treating the first few weeks on the job as an extended interview. The templates can be tailored to fit different restaurant environments and values.

Chapters

00:00 Introduction and Overview
08:43 Communication Skills in Restaurant Manager Interviews
24:41 Problem-Solving and Critical Thinking in Restaurant Manager Interviews
32:29 Conclusion and Final Tips

Claire's Linkedin bio.
Pilla templates.

Click here to learn about Play It Green

This podcast is produced by Pilla - Create your operational playbook so work always gets done.

Click here to read more about Pilla.

What is The Hospitality Playbook Podcast?

One episode, one bitesize tip to run your hospitality business. 

If you run a coffee shop, bar, restaurant or any other hospitality business, tune in to this show to hear actionable things which you can use to improve your business straight away. 

We get it, running a hospitality business is hard, so we're breaking down every detail into bitesize bits.