Working Smarter: Presented by Calabrio

In this episode we are joined by Nicole Price, the Customer Experience Manager at Radial.  Nicole has an undeniable passion for the Contact Center industry and working to ensure the best possible experience for each and every client.  We talk about Nicole's history and what brought her to the industry before delving into her focus on achieving "The Effortless Experience" within her organization.  We also discuss some of the challenges and unique opportunities presented by working for a BPO organization that supports a multitude of different brands and how they use coaching to achieve the highest quality possible.

Show Notes

In this episode we are joined by Nicole Price, the Customer Experience Manager at Radial.  Nicole has an undeniable passion for the Contact Center industry and working to ensure the best possible experience for each and every client.  We talk about Nicole's history and what brought her to the industry before delving into her focus on achieving "The Effortless Experience" within her organization.  We also discuss some of the challenges and unique opportunities presented by working for a BPO organization that supports a multitude of different brands and how they use coaching to achieve the highest quality possible.

What is Working Smarter: Presented by Calabrio?

In this series we will discuss Contact Center industry trends and best practices, as well as sharing success stories and pain points with some of the most innovative professionals in the industry. Join us as we learn and grow together in order to provide world class customer service to each and every one of our clients.