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In this episode, Lucas and David are joined by Ash Kaplan, owner of Golden Hour Garage. Ash shares her journey growing up in the automotive industry, how she built her niche helping struggling shops streamline workflow, and why process consistency is essential for shop success. The conversation also explores the impact of AI and automation in automotive repair, emphasizing the ongoing need for human expertise and genuine customer relationships.
00:00 Visual calendar time zone issue
10:32 Building workflows for struggling shops
12:27 Finding a solution for consistency
17:50 Explaining the company name
25:15 Documenting a car recall dispute
30:36 Employee motivation and compensation issues
32:59 Overcoming belief in others
39:15 Lessons on gullibility from father
47:26 Weekly and Quarterly Accountability Meetings
52:34 Building internal talent for growth
56:56 Discussing AI sustainability issues
59:31 AI's Impact on Job Markets
What is Changing The Industry Podcast?
This podcast is dedicated to changing the automotive industry for the better, one conversation at a time.
Whether you're a technician, vendor, business owner, or car enthusiast, we hope to inspire you to improve for your customers, your careers, your businesses, and your families.