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Claire Lew is the CEO of Know Your Team, a company dedicated to solving the problem of bad bosses. The company has its origins as a product developed within Basecamp and today is not just a software tool, but a deep vein of resources for managers of all experience levels. In this episode, Claire shares her unconventional path to becoming a CEO, how she completely revamped her company's focus and business model, and why so much "thought leadership" around management gets it wrong.

Show Notes

Claire Lew on Twitter / Know Your Team website — 00:15

The Heartbeat Podcast — 00:34

Know Your Team's "About Us" page — 1:04

"Building Know Your Company" (Signal v. Noise) — 8:04

"How we put together a simple deal to spin off Know Your Company" (Signal v. Noise) — 12:31

"Want to be a better manager? Work as a restaurant hostess" (Know Your Team blog) — 10:55

Daniel Lopes on Twitter — 21:13

The Watercooler — 21:40

"Big news: Know Your Company is now Know Your Team" (Know Your Team blog) — 24:43

What is Rework?

A podcast by Basecamp about the better way to work and run your business. We bring you stories and unconventional wisdom from Basecamp’s co-founders and other business owners.