Behind the Desk: Biologic Coordinators Share What’s Working (and What’s Not)

This week on That’s Derm Good!, we’re doing things a little differently. In partnership with BC Educators, we’re bringing you a powerful and honest roundtable discussion featuring experienced Biologic Coordinators from across the country. These behind-the-scenes heroes sat down with Janelle to share their real-world experiences navigating the ever-changing world of patient access and biologic support.

DISCLAIMER: This podcast is for informational purposes only and should not be considered medical or health advice. This podcast does not substitute medical treatment. Always consult a doctor or dermatologist regarding medical advice, diagnoses, or treatment.

In this open forum, panelists discuss the growing complexity of prior authorizations, appeals, and insurance hurdles—and how they stay grounded despite the pressure. They highlight the emotional labour that comes with the job, from managing patient frustration to setting boundaries and avoiding burnout, all while trying to provide timely and compassionate care.

To download the dosing worksheets mentioned in this episode, click here. If you are interested in learning more about BC Educators, email [e-mail] or sign up for the monthly BC Insider Newsletter so you don't miss any updates. 

You’ll hear about challenges with documentation, the disconnect between providers and coordinators, and how small wins—like a same-day approval or a grateful patient—can be deeply meaningful. The panelists also share the systems and workflows that help them stay organized, including the importance of templates, collaboration, and provider education.

This episode is produced by Skip The Boring Stuff, a podcast strategy company for business owners and creatives.

What is That's Derm Good!?

Are you a dermatology patient who wants to understand your medication access better? A dermatology provider with questions about how to advocate for patients? You may be a biologic coordinator, practitioner, medical assistant, field access specialist, nurse, pharmaceutical rep, or anyone with skin who wants to hear from leaders in dermatology! That's Derm Good will answer your questions and more!

That's Derm Good is an interview-based podcast with insights and practical tips about dermatology. Host Janelle Ball, a popular speaker and biologic coordinator consultant, is talking to leading experts about current trends in dermatology, access to medication, medication affordability, derm conditions, and advocacy.

Subscribe to That's Derm Good today for fun discussions about treatment, specialty medications, dermatology, careers, and consulting. For questions or to suggest a topic, contact [e-mail]. Thanks for listening!

DISCLAIMER: This podcast is for informational purposes only and should not be considered medical or health advice. This podcast does not substitute medical treatment. Always consult a doctor or dermatologist regarding medical advice, diagnoses, or treatment.