The SaaS Operator Podcast

In this episode of The Venture-Scale SaaS Operator, Carlos Kemeny, founder of DrumCV, talks about how they enable support leaders to identify, prioritize, and solve customers’ pains. He dives into the journey of reducing tickets by 30% and improving customer churn by providing product teams with better, descriptive data.


Tune in to learn more about:
~ How DrumCV effectively connects product and support teams, addressing the challenge of customer issue understanding.
~ Carlos's insights into the challenges of the B2B environment and the strategic decision-making process.
~ The current focus on refining DrumCV, exploring new markets, and potential applications in e-commerce.


Timestamps:
  • (00:00) - Intro
  • (00:29) - DrumCV's Solution for Product and Support Teams
  • (01:05) - Carlos's Background and the Inception of DrumCV
  • (03:30) - DrumCV's Current Beta Stage and Challenges
  • (04:58) - Pivoting and Shifting Focus
  • (08:02) - Navigating the Company's Future
  • (10:50) - Emotional Challenges as a Founder
  • (12:58) - Carlos's Future Focus and Product Market Fit
  • (16:07) - Current Strategic Approach and Tech Acquisitions
  • (19:29) - Planning for the Future in the Current Situation
  • (23:06) - Outro
 


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Follow Carlos Kemeny
On LinkedIn: https://www.linkedin.com/in/kemenyc/


Mentioned In The Episode
DrumCV - AI-Powered Support Dispositions
ReactSquad.io - React.js Agency for Startups


Nikolas Chapoupis
On Twitter: https://twitter.com/nikolas_chap
On LinkedIn: https://de.linkedin.com/in/nikolas-chapoupis


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Creators & Guests

Host
Nikolas Chapoupis
Founder of EarlyNode & ReactSquad.io (React Agency for SaaS Startups)

What is The SaaS Operator Podcast?

Get real stories about the birth and growth of SaaS Startups with our Host Nikolas Chapoupis (CEO @EarlyNode). Each episode gets into the trenches alongside those who were *actually* there when it happened. To reveal the full story of what's working in SaaS right now, from hiring to fundraising, marketing, and product strategy.

Brought to you by EarlyNode.com