WEBVTT NOTE This file was generated by Descript 00:00:00.940 --> 00:00:06.230 It's the CasaCast, we've got Orange Credo, the CasaCast, our company's 00:00:06.230 --> 00:00:09.259 needle, the CasaCast, created by CasaGo. 00:00:11.599 --> 00:00:12.799 It's time for the show, let's go! 00:00:15.650 --> 00:00:17.159 Hey, welcome to CasaCast, I'm Steve Schwab. 00:00:17.159 --> 00:00:21.239 I'm here today with Justin Ford from Breezeway. 00:00:21.520 --> 00:00:25.950 Justin is known as the safety guru in the short term rental industry. 00:00:26.105 --> 00:00:28.755 He spent the past five years with Breezeway. 00:00:29.765 --> 00:00:34.855 Justin's coming up on his sixth year anniversary as the director of safety and 00:00:34.855 --> 00:00:38.755 certification programs with Breezeway, and we're so glad to have him on today. 00:00:38.864 --> 00:00:39.855 Justin, thanks for coming on. 00:00:40.605 --> 00:00:41.805 Steve, it's great to be here. 00:00:41.805 --> 00:00:45.595 And it's, yeah, I got to tell you the interest and focus that Costco is 00:00:45.595 --> 00:00:47.764 having on safety is industry leading. 00:00:47.764 --> 00:00:49.595 And it's really exciting to be able to talk to you. 00:00:50.415 --> 00:00:50.805 Thanks for that. 00:00:51.724 --> 00:00:57.574 . Justin, I didn't know that you'd spent 11 years as the largest property manager. 00:00:58.830 --> 00:01:01.480 Yeah, you know, everybody has their story. 00:01:01.480 --> 00:01:01.930 It's funny. 00:01:01.930 --> 00:01:05.110 I, you know, most people either got in for real estate or they got in 00:01:05.110 --> 00:01:07.569 because, you know, they wanted to make some extra income renting out 00:01:07.569 --> 00:01:09.129 their apartment or whatever they did. 00:01:09.149 --> 00:01:12.979 I got in as running a boat, I delivered a boat to somebody and they 00:01:12.990 --> 00:01:14.370 said they were renting the house. 00:01:14.400 --> 00:01:14.510 I went. 00:01:15.015 --> 00:01:18.005 Really like this isn't your house or like now we're renting it for a week. 00:01:18.545 --> 00:01:19.885 And I'm like, well, that's kind of cool. 00:01:19.935 --> 00:01:21.555 Here I am renting a boat to somebody. 00:01:21.565 --> 00:01:24.375 It seems like there's more money in renting a house than a boat. 00:01:24.815 --> 00:01:27.395 So yeah, I started a vacation rental company. 00:01:27.395 --> 00:01:29.145 Originally we called it on a lake in Maine. 00:01:29.145 --> 00:01:32.135 And then some people on an ocean said, Hey, what about us? 00:01:32.534 --> 00:01:37.724 And we grew it into the largest, highest grossing vacation rental company between 00:01:38.064 --> 00:01:40.674 Pennsylvania and the Canadian border. 00:01:40.704 --> 00:01:41.934 So all the way. 00:01:42.100 --> 00:01:43.570 All the way up the entire coast. 00:01:43.580 --> 00:01:44.670 So that was pretty exciting. 00:01:44.740 --> 00:01:48.520 I think manage as many as 600 homes, which was a lot. 00:01:48.830 --> 00:01:49.500 That is a lot. 00:01:49.530 --> 00:01:50.770 And you know, I had no idea. 00:01:50.870 --> 00:01:52.380 I didn't realize that was your background. 00:01:52.840 --> 00:01:57.110 Now you took a special interest in safety from a specific incident 00:01:57.130 --> 00:01:58.699 that got you focused on this. 00:01:58.760 --> 00:02:00.184 Am I, am I wrong in that? 00:02:00.505 --> 00:02:02.005 No, that's absolutely right. 00:02:02.295 --> 00:02:03.565 I was a firefighter too. 00:02:03.565 --> 00:02:05.845 I was a volunteer firefighter in my community. 00:02:05.845 --> 00:02:09.654 So I knew smoke alarms were important and I knew that you had 00:02:09.654 --> 00:02:10.985 to do a few things here and there. 00:02:10.985 --> 00:02:12.995 I wasn't like zeroed in though. 00:02:13.005 --> 00:02:15.145 It wasn't like, wow, I could lose my business. 00:02:15.505 --> 00:02:18.874 But then, yeah, we had an incident where a woman was injured in a hammock. 00:02:18.945 --> 00:02:21.125 It caused her a permanent disability. 00:02:21.615 --> 00:02:24.685 And it woke me up to kind of going, well, wait a minute. 00:02:24.685 --> 00:02:26.245 How was I supposed to know this? 00:02:26.245 --> 00:02:28.075 How was I supposed to prepare for this? 00:02:28.125 --> 00:02:33.175 And so, uh, I almost lost my company and I went, all right, let's step 00:02:33.175 --> 00:02:37.044 back here and make sure now I realize this could happen, not just from a 00:02:37.045 --> 00:02:41.925 hammock, but a fire or anything else that's, that's where it all started. 00:02:42.655 --> 00:02:46.355 Yeah, you and I were talking just a couple of weeks ago about the incident that 00:02:46.365 --> 00:02:51.055 happened in Rocky Point with the gentleman who lost his life in that jacuzzi. 00:02:51.055 --> 00:02:54.825 And that's a whole nother story to talk about at a later date, but something 00:02:54.825 --> 00:02:58.995 we talked about there, when you think about it into the future, it's safety. 00:02:59.524 --> 00:03:01.845 When you're thinking about it in the past, it's liability. 00:03:02.404 --> 00:03:07.715 First and foremost, we're here to make sure our guests are safe and cared for. 00:03:08.225 --> 00:03:11.705 But once this happened, now you have to think about liability and it's two 00:03:11.705 --> 00:03:15.705 different paradigms when we have to think about what's about to happen 00:03:15.705 --> 00:03:19.555 in the future and how we can prevent that as opposed to it's already 00:03:19.555 --> 00:03:21.234 happened and now we have a liability. 00:03:21.714 --> 00:03:26.435 So, Justin, a pretty interesting story that I've become aware of recently is 00:03:26.435 --> 00:03:32.925 you had 23 years between your third date and your fourth date with your wife. 00:03:33.240 --> 00:03:33.940 That's right. 00:03:34.590 --> 00:03:38.470 I don't, we don't even remember where they were, but yeah, she was roommates with 00:03:38.470 --> 00:03:43.280 one of my high school buddies, girlfriends and showed up and I said, who's that? 00:03:43.300 --> 00:03:45.220 And they're like, you know, that's Lisa Brown. 00:03:45.239 --> 00:03:47.119 She only dates football players. 00:03:47.119 --> 00:03:48.150 You don't have a chance. 00:03:48.699 --> 00:03:49.999 I asked her out anyway. 00:03:50.000 --> 00:03:52.930 And after the third date, somebody, you know, this is for cell phones 00:03:53.030 --> 00:03:54.600 and texting and all that stuff. 00:03:54.600 --> 00:03:57.390 Somebody went, you've really gone on three dates with her. 00:03:57.800 --> 00:03:59.310 I think she thinks you're sweet. 00:03:59.950 --> 00:04:02.900 You know, we just saw her hanging out with somebody else, so I 00:04:02.900 --> 00:04:03.830 don't think she's too Indy. 00:04:03.830 --> 00:04:05.050 And I was like, Oh, that's a bummer. 00:04:05.070 --> 00:04:06.650 So yeah, let it go. 00:04:06.650 --> 00:04:07.800 And you go all this time. 00:04:07.800 --> 00:04:10.560 And then, uh, you know, the miracle of Facebook, you know, you're plugging 00:04:10.560 --> 00:04:12.270 along and wait, you're still around. 00:04:12.289 --> 00:04:13.499 You're not with somebody. 00:04:13.530 --> 00:04:14.749 I'm not with somebody. 00:04:14.999 --> 00:04:17.219 So, uh, you connect again. 00:04:19.170 --> 00:04:23.220 So Justin, today we're talking about five things that our property managers can 00:04:23.220 --> 00:04:27.650 do to help ensure guests are more safe. 00:04:27.879 --> 00:04:29.809 In our homes here at Costco. 00:04:30.569 --> 00:04:31.149 Yeah. 00:04:31.239 --> 00:04:35.150 You 11 years, very focused in on safety. 00:04:35.620 --> 00:04:38.300 And I think it can be overwhelming to people sometimes, you know, 00:04:38.300 --> 00:04:39.520 you give them a checklist of. 00:04:39.974 --> 00:04:41.955 You know, there's like 70 things on there. 00:04:41.955 --> 00:04:42.604 You got to do this. 00:04:42.624 --> 00:04:43.124 You got to do this. 00:04:43.124 --> 00:04:45.564 And like, Oh my gosh, I can't do all that. 00:04:45.564 --> 00:04:47.885 And really I I'll focus on this. 00:04:48.354 --> 00:04:53.684 If it's intimidating to look at a long list of things, don't worry about that. 00:04:53.695 --> 00:04:54.744 Set it aside. 00:04:54.965 --> 00:04:56.215 Cause you don't want that to happen. 00:04:56.495 --> 00:04:57.645 You know, we have. 00:04:58.070 --> 00:05:04.070 The responsibility of a baby's first trip to the beach or to the mountains and 00:05:04.070 --> 00:05:08.499 possibly grandma's last trip to the beach or mountains and making sure that it's 00:05:08.499 --> 00:05:14.199 safe and that they're well cared for is part of our credo and these five things 00:05:14.200 --> 00:05:18.359 are going to help us get a lot of the obvious things out of the way right away. 00:05:18.390 --> 00:05:21.900 So for number one, Justin, you said smoke alarms. 00:05:22.140 --> 00:05:23.059 Yeah, smoke alarms. 00:05:23.159 --> 00:05:26.640 I mean, they're the single most important item in a rental property. 00:05:26.760 --> 00:05:29.450 I think a lot of people think that a smoke alarm is a smoke 00:05:29.460 --> 00:05:30.869 alarm, you know, whatever it is. 00:05:31.270 --> 00:05:34.960 Most of the time, and we see it in surveys all the time, people purchase a smoke 00:05:34.960 --> 00:05:36.809 alarm based on convenience and price. 00:05:37.299 --> 00:05:40.959 They're never looking at quality or type and don't even realize 00:05:40.969 --> 00:05:42.459 that there are different ones. 00:05:42.799 --> 00:05:47.330 In a nutshell, real quick, you've got a photo electric smoke alarm. 00:05:47.330 --> 00:05:49.239 Those have been around since the early nineties. 00:05:49.580 --> 00:05:51.249 And then you have an ionization. 00:05:51.479 --> 00:05:52.450 Type smoke alarm. 00:05:52.450 --> 00:05:54.229 Those are the two types that are really out there. 00:05:54.229 --> 00:05:57.190 Ionization has been around since the 1960s, but they detect 00:05:57.190 --> 00:05:58.960 things completely differently. 00:05:59.310 --> 00:06:02.229 Um, one is good at detecting fast flashing flames. 00:06:02.240 --> 00:06:03.919 One is good at detecting smoke. 00:06:03.919 --> 00:06:07.869 And so there's a reason you want one versus another in a different area. 00:06:07.900 --> 00:06:10.739 And there's actually ones out there that detect both. 00:06:10.760 --> 00:06:12.099 They're called dual detectors. 00:06:12.109 --> 00:06:14.800 So I see people also install them. 00:06:15.009 --> 00:06:19.299 Improperly all the time, they don't want this ugly electronic device 00:06:19.299 --> 00:06:23.789 on the ceiling in their 200, 000 living room with this mantle that's 00:06:23.789 --> 00:06:25.309 got stone and it's beautiful. 00:06:25.309 --> 00:06:28.090 And, oh, I'm going to put this ugly 30 electronic device. 00:06:28.469 --> 00:06:31.689 So they're like, put it in a corner, but then it makes no sense that it went there. 00:06:31.699 --> 00:06:36.439 So you've got to take a strong focus and recognize this from the 00:06:36.439 --> 00:06:38.219 get go before you do anything. 00:06:38.755 --> 00:06:40.744 What is the best smoke alarm? 00:06:40.844 --> 00:06:42.054 Where do I install them? 00:06:42.054 --> 00:06:43.195 How do I install them? 00:06:43.234 --> 00:06:46.854 And how do I make sure that they're all going to work as needed because 00:06:46.854 --> 00:06:48.354 my guests need to be able to wake up. 00:06:49.275 --> 00:06:53.415 So just for my edification, where would I put it in the photo electric 00:06:53.525 --> 00:06:55.105 smoke alarm, as opposed to the INS? 00:06:55.635 --> 00:06:57.865 The, what was the word ionization? 00:06:57.945 --> 00:06:58.175 Yeah. 00:06:58.225 --> 00:07:02.455 Typically you want a photo electric smoke alarm closer to like a cooking area. 00:07:02.505 --> 00:07:05.914 Might be like a kitchen because you're going to have some fast 00:07:05.925 --> 00:07:09.315 flash flames that are going to probably jump right out there. 00:07:09.505 --> 00:07:13.535 You might want an ionization smoke alarm, more likely maybe in a couch 00:07:13.745 --> 00:07:16.895 area, living room area, because maybe someone's dropped a cigarette in the 00:07:16.895 --> 00:07:21.215 couch and it's going to smolder might be electronics, the TV, something like that. 00:07:21.474 --> 00:07:22.515 Personally in my home. 00:07:22.855 --> 00:07:23.724 I have duals. 00:07:23.795 --> 00:07:26.745 Consumer Reports has ranked dual smoke alarms the best. 00:07:26.765 --> 00:07:27.105 The U. 00:07:27.105 --> 00:07:27.435 S. 00:07:27.655 --> 00:07:31.844 Fire Administration has said that dual is the best way to go. 00:07:31.844 --> 00:07:36.205 So I, in my house, I have dual everywhere, every room, every space in the house. 00:07:36.814 --> 00:07:37.794 That actually makes a lot of sense. 00:07:37.794 --> 00:07:41.544 And just from a price point of view, what's the difference in the dual as 00:07:41.544 --> 00:07:43.965 opposed to the ion or the photoelectric? 00:07:43.994 --> 00:07:46.025 Yeah, that's the thing that blows me away. 00:07:46.025 --> 00:07:48.765 You like, you'll look at like those Google nests, they're like a hundred 00:07:48.775 --> 00:07:51.275 bucks and people think they're the best because you paid a lot. 00:07:51.724 --> 00:07:55.604 But those only use photoelectric and then first alert, which makes the 00:07:55.614 --> 00:07:59.025 highest ranked according to consumer reports, dual detection alarms. 00:07:59.025 --> 00:08:02.015 I scored like a 92 on consumer reports, which is really good. 00:08:02.434 --> 00:08:04.244 Um, those are 30 bucks. 00:08:04.255 --> 00:08:08.005 So from a price point of view, they're cheaper than a lot of 00:08:08.015 --> 00:08:09.934 the photoelectric ones out there. 00:08:10.649 --> 00:08:11.469 That's crazy. 00:08:11.749 --> 00:08:12.049 Yeah. 00:08:12.109 --> 00:08:16.710 I don't like combos combos mean it's a smoke and a CO alarm together. 00:08:17.129 --> 00:08:18.549 And those are very confusing. 00:08:18.549 --> 00:08:23.319 We've seen incidents where that a combo detector is going off and the people 00:08:23.320 --> 00:08:25.879 like, well, there's no fire, there's no smoke and they disable it, but what 00:08:25.910 --> 00:08:29.350 they don't realize is it was going off because there was carbon monoxide. 00:08:29.589 --> 00:08:32.579 So in your own home where you've read the instructions and you know, the 00:08:32.579 --> 00:08:35.559 difference in beeps and all that, maybe, but not in a short term, 00:08:35.630 --> 00:08:37.140 I don't get rid of those combos. 00:08:37.765 --> 00:08:38.414 They're cheap. 00:08:38.495 --> 00:08:40.345 They're just, they're meeting a consumer need. 00:08:40.345 --> 00:08:41.855 We like things packaged. 00:08:42.105 --> 00:08:44.105 So for number two, you said egress. 00:08:44.635 --> 00:08:44.905 Yeah. 00:08:44.944 --> 00:08:46.335 Egress is really important. 00:08:46.375 --> 00:08:48.905 Um, there was a fire in Destin this past week. 00:08:48.915 --> 00:08:51.325 The family barely made it out alive. 00:08:51.694 --> 00:08:53.514 They were interviewed on the news about it. 00:08:53.514 --> 00:08:56.545 When you listen, First off, the smoke alarms didn't work. 00:08:56.545 --> 00:08:57.625 So they're lucky they got out. 00:08:57.635 --> 00:09:00.145 They woke up to the sound of breaking glass. 00:09:00.194 --> 00:09:03.565 And actually the fire department was notified because the next door neighbor 00:09:03.574 --> 00:09:08.635 had a Jaguar with OnStar that detected the heat from that fire and said, Hey, 00:09:08.755 --> 00:09:12.975 you know, the car's melting and called the OnStar, which called the fire department. 00:09:13.444 --> 00:09:16.855 But when you hear the story that they had, they had a difficult time getting out. 00:09:16.855 --> 00:09:17.675 They barely got out. 00:09:17.675 --> 00:09:19.685 They're like dropping kids off of the deck. 00:09:19.704 --> 00:09:20.845 They had injuries from it. 00:09:21.420 --> 00:09:24.790 And we see, you know, there was another fire in Wisconsin where six people were 00:09:24.790 --> 00:09:27.829 killed two weeks ago, they didn't get out. 00:09:27.920 --> 00:09:31.060 So we've kind of make sure people can get out. 00:09:31.070 --> 00:09:34.510 You've got to get into the property and say, all right, I'm in this bedroom. 00:09:34.530 --> 00:09:38.380 You need to do this with every sleeping area, every bedroom in your properties 00:09:38.390 --> 00:09:40.050 that you manage, and you've got to go. 00:09:40.675 --> 00:09:40.885 All right. 00:09:40.885 --> 00:09:42.085 There's a fire right now. 00:09:42.115 --> 00:09:42.965 It's pitch black. 00:09:42.995 --> 00:09:43.944 I'm exhausted. 00:09:43.995 --> 00:09:45.095 I've had some drinks. 00:09:45.415 --> 00:09:46.235 How do I get out? 00:09:46.245 --> 00:09:50.324 And if you can't figure it out, landing it, trust me, your guests 00:09:50.574 --> 00:09:51.794 in a moment of panic, can't. 00:09:51.805 --> 00:09:54.115 So yes, egress is extremely important. 00:09:54.954 --> 00:09:58.505 What are some things we can do to make sure the guests understand 00:09:58.745 --> 00:10:02.405 egress and what they should be doing, you know, maybe when they've had a 00:10:02.405 --> 00:10:05.795 couple of drinks and it's dark, what's some things we can prep them for? 00:10:06.085 --> 00:10:07.394 We're going to make it easy 1st. 00:10:07.405 --> 00:10:08.174 Don't block it. 00:10:08.275 --> 00:10:12.274 And just to be clear, egress is required when you don't have a sprinkled building. 00:10:12.274 --> 00:10:14.645 So, if we're dealing with a condo, it's got sprinkler systems. 00:10:14.645 --> 00:10:17.964 You don't have to be as concerned about this, but we're talking about the majority 00:10:17.964 --> 00:10:21.574 of short term rentals out there that do not have a fire sprinkler system and they 00:10:21.575 --> 00:10:23.395 have to have an exit to the outdoors. 00:10:23.800 --> 00:10:24.940 So it's got to be clear. 00:10:24.940 --> 00:10:26.089 It's got to not be blocked. 00:10:26.109 --> 00:10:28.880 You don't want them to have it set up that that's where they put their luggage 00:10:28.880 --> 00:10:33.220 in front of the window, put the luggage area off it, just, you know, emphasize to 00:10:33.220 --> 00:10:34.959 them, you know, you can use some stickers. 00:10:34.960 --> 00:10:36.280 This is your egress point. 00:10:36.599 --> 00:10:40.130 And if it's more than 20 feet above ground, you can provide an escape ladder 00:10:40.130 --> 00:10:44.079 form there, 50 bucks, it's easy to get it, put a sign escape ladder in the 00:10:44.079 --> 00:10:46.040 closet or escape ladder under the bed. 00:10:46.390 --> 00:10:47.520 Do whatever you can. 00:10:48.010 --> 00:10:51.260 To then also make sure the window works, you can open it easily. 00:10:51.300 --> 00:10:54.200 Some of these older homes in the summer, you get humidity, they stick. 00:10:54.260 --> 00:10:55.540 Some of them are painted shut. 00:10:55.589 --> 00:10:56.899 You don't want that to happen. 00:10:57.319 --> 00:11:01.209 Go through that exercise and make sure that it's very clear and easy for them 00:11:01.210 --> 00:11:04.440 that if they can't go out the hall and now they've got to jump out the 00:11:04.440 --> 00:11:06.839 window, that's going to be easy to do. 00:11:07.285 --> 00:11:11.817 So one, making sure that there actually is an egress that works and two, making 00:11:11.817 --> 00:11:16.473 sure it is clear to the guests what that egress looks like or what it is and 00:11:16.473 --> 00:11:18.273 how they get out excellent information. 00:11:18.773 --> 00:11:21.193 So, for number three, trip hazards. 00:11:21.473 --> 00:11:23.543 So this is where people get injured the most. 00:11:23.543 --> 00:11:25.933 And unfortunately, sometimes it leads to fatality. 00:11:25.943 --> 00:11:28.893 When you look at the fact that almost 30 percent of our 00:11:28.893 --> 00:11:30.463 guests are over the age of 60. 00:11:30.463 --> 00:11:33.923 And as we age, we go from, you know, marching with big 00:11:33.943 --> 00:11:35.383 steps to starting to scuff. 00:11:35.973 --> 00:11:39.743 But now you've got people also in a home that they're not familiar with. 00:11:39.763 --> 00:11:44.123 And if you just even remove short term rentals from the factor, the most 00:11:44.163 --> 00:11:47.203 common reason people are injured in their own home is a trip and fall. 00:11:47.463 --> 00:11:50.333 Now you're putting them in an environment they're not familiar with. 00:11:50.343 --> 00:11:53.723 They're not familiar with that rug leading into the living room or that stove. 00:11:53.773 --> 00:11:55.733 Step that leads down to the pool. 00:11:56.023 --> 00:11:59.433 So you've really got to go through and make sure that you've used some 00:11:59.433 --> 00:12:03.293 transition tape or a little bit of paint to highlight steps if they're 00:12:03.293 --> 00:12:04.843 painted the same color as a floor. 00:12:04.843 --> 00:12:08.053 So that's aware that you're, you're stepping somewhere different. 00:12:08.283 --> 00:12:10.053 Carpets shouldn't have curls in them. 00:12:10.293 --> 00:12:14.393 In fact, I like to see area rugs removed completely from an SDR. 00:12:14.403 --> 00:12:18.053 If you can, certainly not in the kitchen, never on the bathroom floor 00:12:18.093 --> 00:12:19.533 and things are lit up really well. 00:12:20.273 --> 00:12:23.583 Yeah, I'm a big advocate for getting rid of area rugs altogether. 00:12:24.003 --> 00:12:26.543 If you're going to have to have them, making sure that those corners 00:12:26.543 --> 00:12:30.073 are flat, that they're taped down or that they're weighted down. 00:12:30.103 --> 00:12:33.853 But you know, my own mother fell over an area rug and I'd asked her 00:12:33.853 --> 00:12:37.183 to take it out, but sure enough, she fell over it and she's in her 00:12:37.183 --> 00:12:38.643 eighties and she broke her hip. 00:12:38.763 --> 00:12:41.303 And I thought that was going to be the end of her. 00:12:41.653 --> 00:12:46.423 Now, thankfully she's recovered from it, but area rugs are just one of the big. 00:12:46.833 --> 00:12:50.173 Liabilities that we have in these properties and I don't know how 00:12:50.173 --> 00:12:53.033 we get away from them except to tell homeowners, please. 00:12:53.063 --> 00:12:54.223 I know they look great. 00:12:54.343 --> 00:12:57.203 I know you love them, but if you're going to have to put them 00:12:57.203 --> 00:12:58.213 in, they have to be weighted down. 00:12:58.223 --> 00:13:02.513 They have to be taped and they should be thin so that as we get older and 00:13:02.513 --> 00:13:06.933 we shuffle or it's just dark or we're drinking or whatever that might look like 00:13:07.033 --> 00:13:12.533 that don't become those one small eighth of an inch ledge as somebody Hit their 00:13:12.533 --> 00:13:14.623 toe over and busted themselves up with. 00:13:14.723 --> 00:13:17.473 It's just a terrible thing to be part of somebody's vacation to fall 00:13:17.483 --> 00:13:18.583 over something they didn't have to. 00:13:19.163 --> 00:13:22.303 One of the things that I've been really excited to see, cause it breathes way. 00:13:22.303 --> 00:13:25.033 I can see people's property management companies, templates. 00:13:25.043 --> 00:13:27.033 We're seeing a huge increase, which is great. 00:13:27.383 --> 00:13:30.873 And owner turnovers, they have a special checklist for the owner turnover. 00:13:30.873 --> 00:13:33.153 So if the owner's coming in, they know, all right, the owner 00:13:33.153 --> 00:13:34.193 likes having the rugs out. 00:13:34.193 --> 00:13:37.783 So they bring them back out of storage or where they're locked up and put them out. 00:13:37.783 --> 00:13:38.023 All right. 00:13:38.023 --> 00:13:39.593 Now, if you're the owner, you want your rugs. 00:13:39.593 --> 00:13:39.903 Great. 00:13:39.913 --> 00:13:42.443 But then they roll them up as soon as the owners leave . My 00:13:42.443 --> 00:13:46.353 biggest pet peeve is those cattle skins that are like really thin. 00:13:46.363 --> 00:13:47.093 Stop. 00:13:47.133 --> 00:13:49.523 Those don't belong in a rental property. 00:13:50.023 --> 00:13:51.013 . That's a low hanging fruit. 00:13:51.043 --> 00:13:56.553 We can certainly work on number four, which I think we all think about often 00:13:56.673 --> 00:14:00.858 is There's a lot of rental properties with pools and you, you know, you could 00:14:00.858 --> 00:14:04.888 almost slightly throw spas and hot tubs in there and other popular amenity. 00:14:05.408 --> 00:14:08.928 There are a lot of kids that go on vacation that don't know how to 00:14:08.928 --> 00:14:10.848 swim or don't have a pool at home. 00:14:11.088 --> 00:14:13.408 And so now they show up at a rental property. 00:14:13.408 --> 00:14:14.138 They're excited. 00:14:14.138 --> 00:14:15.578 They want to use it all the time. 00:14:16.098 --> 00:14:18.678 And the parents are on vacation too. 00:14:18.748 --> 00:14:23.058 They showed up at the pool to have a glass of wine, have a margarita. 00:14:23.058 --> 00:14:23.252 They're excited. 00:14:23.453 --> 00:14:25.043 And they turn their brains off. 00:14:25.093 --> 00:14:26.543 It's called vacation brain. 00:14:26.543 --> 00:14:28.143 And so they're not paying attention. 00:14:28.443 --> 00:14:32.043 We've seen some recent cases where like the kids get up early before the 00:14:32.043 --> 00:14:35.183 parents and they go down and they open the door and they're in the pool and 00:14:35.183 --> 00:14:38.793 the parents wake up two hours later and there's, you know, this unfortunate 00:14:39.523 --> 00:14:40.813 thing with their kids are in the pool. 00:14:40.833 --> 00:14:44.183 So you've gotta make sure that these pools. 00:14:44.518 --> 00:14:47.468 Are inaccessible and the cheapest and easiest way to do that is 00:14:47.478 --> 00:14:49.218 start with a water watcher program. 00:14:49.218 --> 00:14:51.108 I think it's inexcusable at this point. 00:14:51.108 --> 00:14:54.838 If you're a professional manager and you manage properties with pools, you don't 00:14:54.838 --> 00:14:56.558 have a water watcher program in place. 00:14:56.598 --> 00:14:57.488 It's almost free. 00:14:57.618 --> 00:14:59.068 They almost pay you to do it. 00:14:59.118 --> 00:15:00.028 It's that easy. 00:15:00.193 --> 00:15:00.303 Yeah. 00:15:00.303 --> 00:15:05.363 You know, I just saw where at a vacation rental in Florida, somewhere at a 00:15:05.363 --> 00:15:10.273 15 year old boy drowned and there's supposed to be a safety rope that went 00:15:10.273 --> 00:15:12.133 from the shallow end to the deep end. 00:15:12.133 --> 00:15:14.253 They had two islands for it and the rope wasn't on there. 00:15:14.853 --> 00:15:18.313 Apparently the boy didn't know how to swim and was unaware that it 00:15:18.313 --> 00:15:22.543 went from shallow, shallow, shallow, and then went deep quickly and he 00:15:22.753 --> 00:15:24.573 slid down and he lost his life. 00:15:24.603 --> 00:15:25.603 And it's a tragedy. 00:15:26.323 --> 00:15:29.323 I think the second most important thing you should have in there, like 40 bucks 00:15:29.323 --> 00:15:32.203 is a shepherd hook or a pool safety hook. 00:15:32.443 --> 00:15:34.273 They need to be accessible because you're right, Steve. 00:15:34.273 --> 00:15:36.213 There are a lot of people and we've seen a lot of drownings 00:15:36.213 --> 00:15:37.823 where someone you have kids. 00:15:37.823 --> 00:15:38.373 I have kids. 00:15:38.373 --> 00:15:41.343 If one of our kids is drowning in front of us, we're pretty healthy people. 00:15:41.343 --> 00:15:43.193 We're going to jump in and try and save them. 00:15:43.193 --> 00:15:46.463 So you just assume that's the same for everybody, but it's not. 00:15:46.523 --> 00:15:49.363 There are a lot of people out there who don't know how to swim. 00:15:49.743 --> 00:15:52.013 And in that case, the one you're referring to, the parent 00:15:52.053 --> 00:15:53.453 was there, but was too young. 00:15:53.668 --> 00:15:56.358 Terrified to jump in the water and save their kid because 00:15:56.358 --> 00:15:57.308 they didn't know how to swim. 00:15:57.308 --> 00:16:00.518 But if they had had a pool safety hook, they could have put it in 00:16:00.518 --> 00:16:01.548 there and he could have grabbed it. 00:16:01.558 --> 00:16:04.658 So, and I've had some saves from those, so I believe in them strongly. 00:16:05.208 --> 00:16:05.488 Yeah. 00:16:05.638 --> 00:16:05.928 Yeah. 00:16:05.958 --> 00:16:06.418 Me too. 00:16:06.508 --> 00:16:10.238 I think that's a great piece of advice that every property should have. 00:16:11.028 --> 00:16:13.588 Number five, fire extinguishers. 00:16:14.128 --> 00:16:18.598 This has been my favorite topic of being a safety expert and trust me, I mean, I get 00:16:18.598 --> 00:16:21.788 excited about smoke alarms, which I know that sounds crazy, but that's what I do. 00:16:21.788 --> 00:16:25.678 I get excited about this stuff, but the fire extinguishers, it just 00:16:25.678 --> 00:16:29.208 blows my mind that people don't want to put those out in the open. 00:16:29.238 --> 00:16:34.568 I bet you in the short term rental industry, There is a million fire 00:16:34.568 --> 00:16:39.808 extinguishers in a box under a sink or in a laundry room up high. 00:16:40.118 --> 00:16:43.788 They never even taken out of the box and they just people put it there because 00:16:43.788 --> 00:16:46.308 they go, I guess I'm supposed to put it there, but they don't think about 00:16:46.308 --> 00:16:48.378 the fact that someone may need that. 00:16:48.768 --> 00:16:50.377 And the person who's going to need it. 00:16:50.748 --> 00:16:52.518 Is someone who's going to save their home. 00:16:53.198 --> 00:16:55.348 It's like, it's such a no brainer. 00:16:55.348 --> 00:17:01.468 You're giving your guests a tool to put out a fire in your rental property. 00:17:01.468 --> 00:17:02.828 Make it easy for them. 00:17:02.828 --> 00:17:03.838 Don't bury it. 00:17:04.168 --> 00:17:04.898 Yes. 00:17:05.158 --> 00:17:08.548 It looks ugly for 10 minutes on the wall and then you get used to it. 00:17:08.748 --> 00:17:13.368 Trust me, you get used to it, put it out, mount it, put it near a 00:17:13.368 --> 00:17:17.368 door and exit point and get the big one, get the big old five pounder. 00:17:17.368 --> 00:17:21.498 That's going to shoot 20 feet for 30 seconds and actually do something. 00:17:21.508 --> 00:17:23.938 Cause most fire departments are 10 minutes away minimum. 00:17:24.308 --> 00:17:26.848 If they can knock it down with that, the guest does that. 00:17:27.038 --> 00:17:28.548 I don't care how insured you are. 00:17:28.808 --> 00:17:32.458 You're still calling the next 20 guests to say, I've got a contractor coming in 00:17:32.458 --> 00:17:34.588 to do repair work and you're losing money. 00:17:35.118 --> 00:17:39.438 So I think when we think about that, number one is the lives and the injuries 00:17:39.438 --> 00:17:40.808 that you can save from that, right? 00:17:41.398 --> 00:17:45.448 Number two is the real damage property that's going to happen to it. 00:17:45.868 --> 00:17:49.298 And number three is even if everybody's safe and you got the 00:17:49.298 --> 00:17:52.058 property saved from major damage. 00:17:52.623 --> 00:17:56.263 Even without a fire extinguisher, the amount of damage is going to happen is 00:17:56.263 --> 00:17:57.633 going to destroy your future income. 00:17:57.673 --> 00:18:02.673 This is all income for both our homeowners and for us as property managers. 00:18:02.673 --> 00:18:06.483 So when you think about the hierarchy of this one, obviously guest safety, number 00:18:06.483 --> 00:18:10.583 two, real damage, and number three, rental income, as we think about that. 00:18:10.593 --> 00:18:15.053 And I think I might actually have a business model for you and I to get into. 00:18:15.418 --> 00:18:20.238 Decorative hear me out on this decorative smoke alarms and fire 00:18:20.238 --> 00:18:22.018 extinguishers that look good in public. 00:18:22.028 --> 00:18:22.368 Yeah. 00:18:23.258 --> 00:18:26.458 You know, there's slowly different products that are coming along. 00:18:26.458 --> 00:18:29.018 I just saw someone who's come out with the first, you may have seen it 00:18:29.018 --> 00:18:30.678 too, at the spring VRMA conference. 00:18:30.678 --> 00:18:33.808 I've had the first hot tub designed for the industry where, you know, it 00:18:33.868 --> 00:18:35.798 can quickly drain and quickly fill. 00:18:35.798 --> 00:18:37.768 So I'm like, we got to do that. 00:18:37.818 --> 00:18:39.168 Pool alarms are on my list. 00:18:39.288 --> 00:18:40.998 Smoke alarms, fire extinguishers. 00:18:40.998 --> 00:18:42.058 Uh, sign me up. 00:18:42.813 --> 00:18:45.873 Justin, I appreciate you coming on and talking to our partners today. 00:18:45.913 --> 00:18:49.033 You know, we're encouraging everybody to get through the safety 00:18:49.083 --> 00:18:51.913 program that you put together with breeze away before the year. 00:18:51.923 --> 00:18:55.173 I appreciate everything you do and the contributions that you give to the 00:18:55.173 --> 00:18:58.953 industry as a whole and the contributions you give to us here at Costco. 00:18:58.953 --> 00:19:03.033 You're an important part of the industry and really grateful for your time today. 00:19:03.623 --> 00:19:04.913 No, I really appreciate that. 00:19:04.913 --> 00:19:07.843 And the best thing about all this, Steve is all of this stuff. 00:19:07.843 --> 00:19:10.663 When you market it, we'll get you more bookings because safety sells. 00:19:11.183 --> 00:19:11.413 Yep. 00:19:11.663 --> 00:19:11.923 Sure. 00:19:11.923 --> 00:19:12.503 Well, sure. 00:19:12.503 --> 00:19:13.383 Appreciate you coming on today. 00:19:13.443 --> 00:19:13.903 Thanks again. 00:19:13.903 --> 00:19:14.123 Justin. 00:19:15.503 --> 00:19:17.073 We're so luxurious. 00:19:18.433 --> 00:19:19.853 They all want to be us. 00:19:21.103 --> 00:19:24.103 Don't call it an Airbnb. 00:19:24.103 --> 00:19:24.763 Okay.