Changing The Industry Podcast

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In this episode, David and Lucas are joined by Roger Lanctot, the Director of Automotive Connected Mobility at TechInsights. Roger is a powerful voice in the definition of future trends in automotive safety, powertrain, and infotainment systems. They discuss the disconnect between the automotive industry, manufacturers, and the automotive service industry. 

Roger speaks on how there has been a huge opportunity to understand how cars are working, identify failures, and anticipate failures due to car connectivity. He suggests connected tires as a major way to bring in customers and retain them. He also explains how market research consultancy is used to advise automakers and suppliers about how to bring products to market, the revenue opportunities, and the regulatory challenges. 

00:05:33 Hack into cars for data.
00:10:36 Data is valuable to OEMs.
00:16:25 Consumers control data access.
00:17:18 OEMs must grant data access.
00:23:13 OEM parts over aftermarket.
00:29:04 Monitor your data privacy.
00:39:43 EVs require specialized care.
00:40:36 Dealerships are untrustworthy.
00:50:55 Remote service is available.
00:56:08 Reimagine auto repair for the future.
00:58:46 Advocate for client needs.
01:06:48 Software updates save money.
01:07:19 Own the customer relationship.
01:12:17 Independent shops can help.

What is Changing The Industry Podcast?

This podcast is dedicated to changing the automotive industry for the better, one conversation at a time.

Whether you're a technician, vendor, business owner, or car enthusiast, we hope to inspire you to improve for your customers, your careers, your businesses, and your families.