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In this video, I'm gonna teach you
the five fastest ways to take the

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pin out of a grenade, toss it into
the kitchen with you, and explode

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the sale right in front of you.

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Because what I'm sharing in this
video are the top five sales etiquette

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mistakes that I see happening.

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Far too frequently now,
what is sales etiquette?

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Sales etiquette is the fair and equal
treatment of the person we are selling

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to, and we violate this rules of the
fair and equal treatment of somebody.

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We lose the deal and some people
do this stuff without knowing.

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Many people are just not self-aware
enough to realize they're

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making one of these mistakes.

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So in this video, I hope to bring them
to your attention because I will tell you

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I am guilty of, uh, number five myself.

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The last one on the list was the hardest
one for me to break and didn't realize how

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much I did it until I started to listen
to myself in recordings and making that.

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Has helped me be a far better
salesperson in the way that serves

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people better, and of course then
rewards me with earning more business.

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So let's get to it, shall we?

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The top five ways to lose a deal by
violating these sales etiquette mistakes.

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My name is Adam Besman, the
roof strategist, and I'm

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so glad to have you here.

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Everything I do on my channel is
designed to help you and your team.

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Smash your income goal and give
every customer an amazing experience.

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So if you like this video, you'll love
what's inside my free training center,

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and I invite you to join me in there.

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There's no catch.

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You can text the word
free to 3 0 3 2 2 2 71 33.

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There's a link in the description as well.

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If you're at your computer
or your tablet or your phone.

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And again, text the word free to 3 0 3.

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2 2 2 71 33.

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Now let's hop into today's
video, the Five Sales Outta Kit.

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Mistakes Leading us off with Number
One, and that is showing up late

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to an appointment without notifying
your customer in advance, my friends,

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we need to just communicate openly.

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Homeowners realize that things happen, but
when you show up, Without giving notice.

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And the worst part is when you
show up late and then instead of

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apologizing, you give an excuse.

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I've had salespeople do this to me.

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Oh man, you know, gosh, the
traffic on I 25 was horrendous.

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There was a wreck, and I'm like,
Dude, you just first apologize.

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You say you were counting
on me, didn't communicate.

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You say, I'm sorry I was late.

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You don't make an excuse not about you.

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You're not the victim.

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I'm the, I'm the customer, right?

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So we, we, if we're running late, we just
need to communicate with our customers.

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Pretty simple, right?

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There's rule number one,
do not violate that one.

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Showing up late without notifying
the customer in advance.

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Now, number two, when you do
show up, that is stinking odors.

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, I was guilty of this one.

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I used to love things that were
garlicy and I didn't realize till

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later, it was actually when I was
a massage therapist, someone said,

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you always smell like garlic.

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And I was like, I wish someone
had told me that earlier, because

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now I'm self-conscious and if
you've been out with me for dinner

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ever, I like avoid this stuff.

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Garlic and onions.

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I'm like, hold this stuff cuz I used to
stink and now I'm overly self-conscious.

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So bad breath is one item
of the odor department.

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Item number two is excessive
cologne in fragrance.

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We get, uh, blind, our nose gets
blind, but you can't show up at

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someone's house just stinking.

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Okay?

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You might think that your cologne or
perfume is nice, but when you explode

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their house with it, uh, like an ax
bomb, it doesn't do anyone any favors.

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Number three, your breath,
excuse me, not your breath.

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Cigarettes smoking, which also impacts
your breath, but you do not want to

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have that cigarette aroma all over your
hands and your clothes and your mouth.

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It can be very, very offensive,
especially to non-smokers.

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And the last.

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The bo it gets hot out there.

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I, I realize this and in the summer
I would keep extra deodorant stick

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in my truck along with spare shirts.

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So if I sweat through them, cuz it
does get hot running around, carrying

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a ladder, I would just change.

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So sales etiquette number
two is having a strong odor.

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Your breath cigarettes bo
uh, per perfume and cologne.

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Keep it under wraps.

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All right, number three,
you slide out of the truck.

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Hopefully you weren't late and smelling,
and then made this mistake, which

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was selling before, asking questions.

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When people jump right into the
sale and start telling people about

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how good they are, why you, they're
the best company to work with.

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You just can't do that.

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You have to ask questions first.

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People just feel like you're, you're going
from zero to a hundred straight outta.

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And I see it a lot, especially
with overexcited salespeople.

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So there's our first three, number
four, this one, this one, this one

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ain't good when you're too friendly.

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You know those people that when
you're on the sales appointment, they

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buddy up with their prospect, but.

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Almost too much meaning, you know, your,
your friends, but you, you just met.

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Right?

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And they become the friends that
they've known their whole lives

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and they begin oversharing details
and talking about personal matters.

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And if you're in one of those
situations, you're, you're doing

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the like, You know, slow back up.

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Get me outta here please.

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Situation, cuz your friend is a
nutcase and you're like, man, I know

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you're friends, but way too much.

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So don't be too friendly.

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It turns people off.

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I've watched as a sales trainer
being in the home with a sales rep

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who just gets overly buddy buddy and
gets into the personal details and.

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I've watched customers exchange
glances, husband, wife, like that.

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Like, are you kidding me?

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He's saying this.

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So Uhuh.

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Don't do that.

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Not being too friendly.

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All right.

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Be friendly.

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Just keep it in a professional
light, meaning you don't

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know them since childhood.

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All right.

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And the number five.

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This is the most common one and
the one that I was the the most

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guilty of throughout my sales.

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And that is talking over people.

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We see it a lot in response to certain
questions or objections that come up

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when the salesperson's very proficient in
overcoming them cuz they get them a lot.

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So like I, I, I've gotten
this, I've seen this a lot.

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So when we begin to talk over people or
not let them finish, that tells you what

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you're saying is not important to Mr.

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Home.

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, but what I'm saying is so zip it,
I'm talking, which is not a really

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good message to send to someone.

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Instead, we want them to be like,
oh, they're actively listening

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and paying attention and present
with me in being respectful.

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So do not talk over people.

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And there you have it.

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The top five sales etiquette mistakes,
the common rules of engaging with

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someone through a sales process that
when you violate will cost you a deal.

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Let's do a lightning fast summary.

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Number one, showing up
late without notice.

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Number two, having horrible
odors or aromas coming out

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of any orifices of your body.

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Number three, selling
before asking questions.

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We have to ask before we sell.

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Otherwise, we're selling blind.

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Okay?

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Number four is when we
are far too friendly.

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We need to treat them like good friends,
but not necessarily the best friend that.

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When you were in preschool.

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And then number five is the biggest
one, not talking over others.

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Now there's the top five I've
had, I have, but I wanna hear

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from you, what did I miss?

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What sales etiquette mistakes, the
grenade worthy mistakes that blow up

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deals do you witness or have you witnessed
when being trained or training others?

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I'd love to hear from you in
the comment section below.

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Now, thanks again for
joining me in today's.

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Just cuz our time here
is about to wrap up.

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Doesn't mean your in my time has to.

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So if you like this video, hop into
even more of them in my free training

00:07:32.595 --> 00:07:35.595
center right here, or YouTube thinks
you're really gonna love this video

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and I'll see you on the next one.