Jay and Andrew kick things off with a spirited disagreement over Jay’s decision to take a palm sander to his 1977 Fender Precision Bass. From there, the conversation turns to Andrew’s latest adventures cutting 4140 steel on the Matsuura, Jay’s big announcement about his new Haas UMC 500 with a 27-pallet pool, and the importance of choosing equipment that actually makes sense for your business.
They then dig into gross profit margins, knowing when to discontinue a product, why some of the most valuable things a company does can’t be measured on a spreadsheet, the surprising power of customer experience, the difference between a beautiful shop and a truly lean one, and why even your lean processes need to be lean.