{
  "version": "1.2.0",
  "chapters": [
    {
      "title": "First impressions matter",
      "startTime": 0,
      "endTime": 32
    },
    {
      "title": "Thank you to our sponsor, LiveFlow",
      "startTime": 32,
      "endTime": 52
    },
    {
      "title": "How to earn free CPE for listening",
      "startTime": 52,
      "endTime": 74
    },
    {
      "title": "Introduction and overview of topics",
      "startTime": 74,
      "endTime": 264
    },
    {
      "title": "Agenda for today",
      "startTime": 264,
      "endTime": 318
    },
    {
      "title": "Why focus on client onboarding for automation? ",
      "startTime": 318,
      "endTime": 541
    },
    {
      "title": "Do you recommend having a specific person for only onboarding?",
      "startTime": 541,
      "endTime": 617
    },
    {
      "title": "Why does client onboarding set the tone for the entire relationship?",
      "startTime": 617,
      "endTime": 746
    },
    {
      "title": "What is process mapping and why do we start with it?",
      "startTime": 746,
      "endTime": 1052
    },
    {
      "title": "Thank you go our sponsor, LiveFlow",
      "startTime": 1052,
      "endTime": 1140
    },
    {
      "title": "Starting process mapping",
      "startTime": 1140,
      "endTime": 1509
    },
    {
      "title": "What happens after a client signs an engagement agreement?",
      "startTime": 1509,
      "endTime": 1673
    },
    {
      "title": "The 1st failure point might show up here",
      "startTime": 1673,
      "endTime": 1806
    },
    {
      "title": "Define your current state and process ",
      "startTime": 1806,
      "endTime": 1996
    },
    {
      "title": "Define your system requirements",
      "startTime": 1996,
      "endTime": 2264
    },
    {
      "title": "Why do we do these small optimizations along the way? ",
      "startTime": 2264,
      "endTime": 2488
    },
    {
      "title": "What are the tools you actually use to do this automation?",
      "startTime": 2488,
      "endTime": 2743
    },
    {
      "title": "Accept automations will sometimes break or not work",
      "startTime": 2743,
      "endTime": 2809
    },
    {
      "title": "GrowthLab offers automation setup services",
      "startTime": 2809,
      "endTime": 3048
    },
    {
      "title": "Wrap up and where to learn more and reach Korey or GrowthLab",
      "startTime": 3048,
      "endTime": 3208
    }
  ]
}