Anyone who's ever been on call knows the drill: something breaks, an alert fires, and before you can even think about fixing it, you first have to figure out what actually happened. That detective work, digging through logs, dashboards, deployment history, can eat up more time than the fix itself. Aleksandr, a backend engineer on the Home Delivery team, got tired of doing that same investigation dance over and over. So, he decided to see if agentic AI could help, not by fixing incidents, but by helping him investigate them.
In this episode, Aleksandr walks us through what happened when he pointed agentic AI at real production alerts, and what he ran into along the way that changed how he worked with it entirely.