Shared Insights: The Podcast from Upland BA Insight

Daniel Ranta shares his experience in building knowledge management systems and architecting knowledge networks that work, and some guidance if you find your efforts are coming up short.

Show Notes

Daniel Ranta has spent the last five years responsible for a massive knowledge management implementation at General Electric integrating hundreds of communities, unifying search, and delivering expertise connectivity that enabled transformative new capabilities across the organization. He joins us today to share his experience in building knowledge management systems and architecting knowledge networks that work, and some guidance if you find your efforts are coming up short.

Links & Notes

  • (00:00) - Welcome to Shared Insights
  • (00:18) - Introducing Daniel Ranta
  • (02:19) - Building transparently
  • (03:08) - "Follow the Shoe"
  • (03:34) - Stacking Hands Strategy
  • (05:43) - The value of the knowledge broker
  • (08:02) - The Killer App: Forums and Finding Expertise
  • (13:21) - The Wiki as a Service initiative
  • (20:05) - Ingredients for successful KM implementation
  • (23:06) - Pitfalls
  • (25:10) - Leading into KM, for Generations

What is Shared Insights: The Podcast from Upland BA Insight?

Shared Insights is a podcast about modernizing enterprise search and intranets to improve employee collaboration and productivity. From customer stories to behind the scenes tales of our own developers, we aim to share what makes our approach to finding and accessing content across the enterprise a transformative force.