S1 - Addressing the skills gaps and labour shortages

Show Notes

In this episode we discuss how as ecommerce continues to grow more people will be needed to fill logistics, warehousing and delivery posts.

The panel looks at how retailers are responding to the labour gap including:

- AO increasing its warehousing capacity by more than 80% over the last 18 months, creating more than 1,500 jobs across the business.

- John Lewis investing in extra freight and ships to ensure goods arrived in time for Christmas, as well as providing hot meals for festive temps

Discussion points in the podcast

Is it a case of throwing money at the problem?

What can be done to increase staff retention?

What training initiatives are working well?

Behind the microphones

Sham Aziz, Head of Customer Service at Selfridges: https://www.linkedin.com/in/shamasaziz/

Ricky Wilson, VP Global eCommerce & Digital Operations at Pandora: https://www.linkedin.com/in/rickydwilson/

Katie Searles, Editor of DeliveryX: https://www.linkedin.com/in/katie-searles-522451132/ 

David Morin, Head of Retail & Client Strategy, Narvar: https://www.linkedin.com/in/davidmorinsf/

Ian Jindal, CEO RetailX: https://www.linkedin.com/in/ianjindal/ 

 

Creators & Guests

Host

Katie Searles

Katie is the Editor of DeliveryX.net, an analyst for RetailX on Operations and supply chain, and the author of research reports.

What is DeliveryX?

How do retailers make more products ’buyable’? Increase the rate of purchase? Improve the delivery and post-purchase experience? All while increasing sustainability, managing costs and maintaining competitiveness? This series looks at the options to excel at each stage of the value chain - moving us ’beyond the buy button’.