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Matt: It's the WP Minute Plus, your home
for long form discussions with WordPress

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covering our favorite topic, WordPress.

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Looking for all things WordPress?

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The WP Minute has you covered.

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This episode of the WP Minute Plus
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the boost it deserves.

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Hey, Vic, welcome to the program.

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Thanks for having me, Matt.

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CEO of Pressable, first podcast ever.

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I am delighted to have you here
as the as the first podcast.

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I am excited to be here with you.

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Pressable is a pillar sponsor.

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We can't thank you enough for
sponsoring the content that we do

00:01:57.095 --> 00:02:02.185
here at the WP Minute really helps
everybody check out Pressable dot com.

00:02:02.185 --> 00:02:04.085
Check out the content in the
videos that I have on the site.

00:02:04.324 --> 00:02:05.395
Links will be.

00:02:06.044 --> 00:02:10.655
In the show notes, when I interviewed
Jess Frick a few months ago, we talked

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about sort of Pressable as sort of having
like the startup culture vibe, like a

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startup within a startup, even though
Automatic is a billion years old in

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tech terms, is that a, is that a culture
that you, that you really latch onto?

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Is that a vibe you really latch
onto as the CEO of Pressable?

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How do you do it?

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Uh, is there a sort of North Star for sort
of being like, You know, the, the, the kid

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in the classroom amongst the 2, 000 other
automaticians that are at the company.

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Yeah,

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Vik: absolutely.

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I think, uh, we focus.

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On trying to be really
rapid with anything we do.

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So, you know, I think in a larger
organization, you have to, you have to

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coordinate with, in this case, a couple of
thousand people to make a lot of changes.

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And in principle's case, because
we're, we're isolated and, uh,

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we treat it like a true startup.

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We can just say, Hey, we're,
we're going to go build something.

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And We don't need to think about
it after that, we just go do it.

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Uh, and so that lets us, I think,
go to market with features and

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functionality and marketing changes
and anything a lot faster than a larger

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Matt: organization would.

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You all recently did, recently again
within a couple months, a sort of

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redesign of the dashboard and an
approach of how folks can manage

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their sites, uh, through Pressable.

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I assume if that was like a dot com
rollout, it would have been years

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for that to like go out versus
maybe your team is a lot more.

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A lot more agile.

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Do you have to like, run things through
the auto automatic org chart to make

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those changes or it is, like you said,
like we can rapidly deploy this as

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long as it's sensible, you know, UI
customization or upgrades to the platform.

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Vik: Yeah, the latter.

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We can, uh, I think in the case of
the dashboard project, uh, our front

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end designer Wayne, uh, just, you
know, one night was thinking about it.

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He didn't talk about it with anybody.

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Just a couple of days later, he came to us
and says, Hey, I've got this great idea.

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And.

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Honestly, I think within six or eight
weeks or so, he had a functioning

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version of what you see today.

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And, you know, it was just
a quick, yeah, let's do it.

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No, no coordination with
anybody inside Automatic

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Matt: for that.

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One of the things that was interesting
when I talked to, to Jess is.

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That, you know, at Automattic, and, and
recently Matt made this post, he's going

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on or has gone on sabbatical, but he
made this post about cards in Automattic.

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It's the only way I know how to say
it, you probably have the right term

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for it, but cards in Automattic,
where there's a bunch of hosting

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companies that a lot of people probably
just don't think of off the top,

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immediately off the top of the head.

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Pressable, of course.

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com, VIP, which sometimes people
can forget about if you're not

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really talking about enterprise
in WordPress a lot of the time.

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And then maybe the WP
cloud project, is that?

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Does Jesse Friedman and
team get hosting cards?

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I

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think

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Vik: they're actually the help
the host because they're, they're

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trying to, they're trying to make
every host out there successful.

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Whereas pressable VIP and.

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com are more the be the host.

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Matt: And where I was going with this
is like stitching that communication

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across the organization, right?

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So pressable might have a customer,
let's say whale of a customer, right?

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I used to be a sales guy for.

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Pagely.

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Whale of a customer.

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And then somebody at VIP goes,
Hey, hey Vic, who's that?

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Who do you have over there paying you
30, 000 a month on your infrastructure?

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Why don't we slide them over
to, you know, the VIP side?

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It's just an interesting dynamic
to have these multi brands

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across Automatic for Hosting.

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How do you all communicate?

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Do you have like, these are my customers,
this is my customer type, so we're

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going to keep it on our infrastructure,
and if they were a large publisher,

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then sure, they can go over to VIP.

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How do you split that sharing
of customers and approach?

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Vik: Yeah, you know, I
think it's pretty simple.

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And the way we approach everything is
what's best for the customer, which

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business or which platform is going
to serve the customer's needs best.

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And that's what matters, right?

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It's not about where does the
revenue belong or which one's

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going to drive more revenue.

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You know, I think a good example, we
had a lead come into Pressable a few

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months ago, and it was very clearly an
enterprise site, it government related.

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We could have hosted it without any
challenges, but you know, we thought

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they would be better served by VIP.

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So we, we sent it over to
them and they're now with VIP.

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Matt: What about WooCommerce?

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Do you have an approach
when you're building out?

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whatever solutions for WooCommerce,
whether it's in the dashboard or the

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hosting infrastructure, do you have
the flexibility to say, Hey, we, we

00:07:02.870 --> 00:07:04.929
can come up with our own way of doing.

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WooCommerce hosting or is
automatic as a whole saying, no,

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like we're going to usher in this
hosted WooCommerce experience.

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Or do you have that freedom to to create
your own Woo kind of implementation?

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Vik: I think we have the freedom to
create our own implementation and to

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work pretty closely with the Woo team
on sites that You know may not be best

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for WooExpress, but they're not quite
at the VIP level And so we work with

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with Woo and those customers pretty
closely to put them on Prestable today

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Matt: I'm trying to illustrate this
picture, especially against the canvas

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of these cards that Matt just launched.

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Hosts.

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If you have a host card at Automatic,
you are part of one of the hosts,

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and your job is to encourage
folks to host with your brand.

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So Vic is probably going to have the
Pressable hosting card, and he's going

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to encourage you to host with Pressable.

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You might run into another
Automatician who has helped the

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host card, and that's to help with.

00:08:06.430 --> 00:08:07.539
With any host, right?

00:08:07.539 --> 00:08:09.719
Is that the thing?

00:08:09.729 --> 00:08:10.010
Yeah,

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Vik: absolutely.

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And so I think in the example of Woo,
they may have a customer that comes in.

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That's at some third party host, uh,
I think WP engine or Kinsta wherever.

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Uh, and if we can solve the problem
for them while they stay at that host,

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you know, we're going to do that,
obviously, if, if we think they may be.

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And I think that the goal is
very much to be, uh, neutral

00:08:37.545 --> 00:08:40.014
in, in that, in that sense.

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So they're helping the customer
regardless of where they are.

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So ultimately we're
helping all the hosting

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Matt: companies.

00:08:45.014 --> 00:08:47.564
And if you're at like PocketCast, you're
like, yeah, I just go host at Wix.

00:08:47.655 --> 00:08:48.164
Doesn't matter.

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It doesn't matter to us.

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Every WordPress is special.

00:08:53.895 --> 00:08:55.325
I think it's as Matt put it, right?

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It's like this rising tide, you
know, lifts all boats and it's

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sort of a, just another Yeah.

00:09:00.075 --> 00:09:04.705
You know, we've seen this, um, in the
industry for a while where, uh, automatic

00:09:04.705 --> 00:09:10.814
invests so much, uh, time and resources
that, you know, one might feel like, well,

00:09:10.814 --> 00:09:16.324
you know, if we're another web host, why,
why, why would we work with automatic

00:09:16.405 --> 00:09:17.874
when they have their own hosting?

00:09:17.874 --> 00:09:20.395
So it's, it's competitive, you know,
but you could flip the table and

00:09:20.395 --> 00:09:23.485
say, well, you're profiting way more
than automatic is on this hosting.

00:09:23.745 --> 00:09:29.624
So as a sort of neutral way of saying,
Hey, look, are all of automatic will help.

00:09:30.765 --> 00:09:32.535
because we want just WordPress to thrive.

00:09:33.145 --> 00:09:34.965
However, if you're on
the pressable team, the.

00:09:34.965 --> 00:09:38.954
com team, the VIP team, we
will say our product is great

00:09:38.954 --> 00:09:40.915
and you should host with us.

00:09:41.225 --> 00:09:43.535
And I think that's a fair
way, a fair approach to it.

00:09:45.215 --> 00:09:46.045
Vik: Yeah, absolutely.

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And I think, you know, the, the thing
we, I think want to convey to everybody

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in the community is WordPress as a
whole, this open source project is

00:09:55.960 --> 00:10:00.390
Vital and the entire community needs
to exist and be successful for,

00:10:01.400 --> 00:10:03.260
for anybody to exist in it, right?

00:10:03.290 --> 00:10:04.770
It's not just about automatic.

00:10:04.780 --> 00:10:09.129
It's about all the theme and
plugin developers and all the

00:10:09.129 --> 00:10:10.309
other hosts being successful

00:10:10.309 --> 00:10:10.680
Matt: as well.

00:10:11.805 --> 00:10:14.495
It's a good, uh, transition,
uh, how WordPress is vital.

00:10:14.495 --> 00:10:18.945
I mean, part of the reason why I do what
I do here at the WP Minute is because

00:10:19.595 --> 00:10:20.935
it's not just, Hey, I love WordPress.

00:10:20.935 --> 00:10:22.685
I love to tinker with WordPress.

00:10:22.685 --> 00:10:23.855
I love to build with WordPress.

00:10:23.874 --> 00:10:25.235
That's an element of it.

00:10:25.454 --> 00:10:27.755
But WordPress as an open source.

00:10:28.055 --> 00:10:30.355
app that's so widely used.

00:10:30.355 --> 00:10:32.465
It doesn't mean people care about it.

00:10:32.465 --> 00:10:35.005
I mean, it doesn't mean like the
person running their WordPress

00:10:35.015 --> 00:10:38.465
website, like loves WordPress like
we do and like cares about it.

00:10:38.465 --> 00:10:42.675
But there's a freedom that they
don't really fully understand

00:10:42.675 --> 00:10:47.465
what they have that this tool is
built largely out in the open.

00:10:48.055 --> 00:10:50.755
with thousands of developers
contributing to it.

00:10:51.095 --> 00:10:55.025
And then, then there's a pool of sort
of what I'll say, third party, the

00:10:55.025 --> 00:11:00.595
community, which also supports it,
which you just don't get from any

00:11:00.595 --> 00:11:04.394
other crucial app in your life, right?

00:11:04.394 --> 00:11:07.584
You don't, unless you run
it, unless you're the diehard

00:11:07.594 --> 00:11:08.804
geek and you just run Linux.

00:11:09.135 --> 00:11:12.405
Uh, on your, on your laptop, you know,
in your, in your home devices, right?

00:11:12.725 --> 00:11:14.965
But you, you don't get
it from a Microsoft.

00:11:14.965 --> 00:11:15.895
You don't get it from an Apple.

00:11:15.895 --> 00:11:19.955
You don't get it from the computer
that runs your car or your television.

00:11:19.964 --> 00:11:26.884
Like this stuff is so vital, I think,
to, to humanity from the software side,

00:11:26.945 --> 00:11:32.864
from the publishing side, it blows my
mind that people in tech still don't get

00:11:32.864 --> 00:11:37.785
this press media, other startup founders.

00:11:37.955 --> 00:11:40.615
They don't understand the, the gravity of.

00:11:41.125 --> 00:11:44.515
of WordPress, which is still
boggling to me in 2024.

00:11:45.345 --> 00:11:45.785
It seems

00:11:45.785 --> 00:11:47.355
Vik: pretty fundamental,
especially in the web.

00:11:47.355 --> 00:11:51.495
I think it's, I don't know what the
current status, but 40, 45 percent of the

00:11:51.495 --> 00:11:54.894
web is powered by, by WordPress today.

00:11:54.894 --> 00:11:59.824
And you look at some of these closed
platforms that exist out there that then

00:11:59.865 --> 00:12:05.715
own your data and you're limited in how
you build your site, how you can market,

00:12:05.725 --> 00:12:07.505
whether it's SEO or whatever it may be.

00:12:07.525 --> 00:12:10.865
Um, And then you compare it to
WordPress and there's such a

00:12:10.865 --> 00:12:15.645
huge, huge advantage that I don't
think everybody truly appreciates.

00:12:16.064 --> 00:12:19.875
Luckily though, I do think the, at
least the WordPress community largely

00:12:19.875 --> 00:12:23.324
does appreciate, especially everybody
who's contributing back to core.

00:12:23.845 --> 00:12:26.385
Matt: One day when Matt is
on a TechCrunch interview.

00:12:26.660 --> 00:12:30.940
I hope they finally understand since
they've been running on WordPress for a

00:12:31.339 --> 00:12:37.530
decade plus because I helped build the
first version with 10 up years ago when

00:12:37.530 --> 00:12:39.280
they actually ported over to WordPress.

00:12:39.660 --> 00:12:44.079
I hope that one of the reporters or
podcasters there finally understands

00:12:44.079 --> 00:12:48.579
like dot com dot org and the
value of open source WordPress.

00:12:48.579 --> 00:12:53.550
It drives me bonkers, uh, that we're still
having to define that and define the.

00:12:53.980 --> 00:12:55.200
the value of having open source.

00:12:55.200 --> 00:12:57.870
I saw somebody on Twitter the other
day, you know, saying I haven't

00:12:57.870 --> 00:13:00.650
touched WordPress in eight years
and I logged in and it's a mess.

00:13:00.650 --> 00:13:03.500
And you know, screenshots showing
all this, the frustrations.

00:13:03.760 --> 00:13:06.100
One, you haven't touched
it in eight years.

00:13:06.550 --> 00:13:08.050
What, what did you expect?

00:13:08.510 --> 00:13:09.749
Uh, but two, he's like, I'm a developer.

00:13:09.749 --> 00:13:12.424
Why should I use any of this when
I can get web flow and all this.

00:13:13.324 --> 00:13:15.744
Because it's open source, man.

00:13:16.784 --> 00:13:18.974
Like we can all do this together.

00:13:19.124 --> 00:13:23.324
You're not going to love every
nook and cranny of WordPress, but

00:13:23.324 --> 00:13:27.794
it's yours and you can participate
and help make this thing better.

00:13:28.155 --> 00:13:30.794
I get really emotional when I start
talking about this stuff, when I see it,

00:13:31.114 --> 00:13:32.265
uh, especially when I see it on Twitter.

00:13:32.265 --> 00:13:40.415
But man, it's like, I think you, the
The human race needs to get educated

00:13:40.435 --> 00:13:43.905
on data ownership and lock in.

00:13:44.724 --> 00:13:47.745
Like you have to make these, you
have, there's no, you can't just,

00:13:47.844 --> 00:13:49.625
Oh, Facebook, here's all my stuff.

00:13:49.625 --> 00:13:50.405
Here's all my photos.

00:13:50.405 --> 00:13:51.344
Here's all my videos.

00:13:51.564 --> 00:13:54.655
You have to understand what
you're doing with this stuff.

00:13:54.664 --> 00:13:57.305
You can't just like throw it out
there and then say, well, whatever

00:13:57.305 --> 00:14:00.464
happens to my data happens or I don't
care if I have to pay absorbent fees

00:14:00.464 --> 00:14:01.755
if they just keep raising price.

00:14:02.035 --> 00:14:03.505
We have another solution.

00:14:03.885 --> 00:14:05.944
It's not perfect, but it's there.

00:14:06.355 --> 00:14:06.615
In my

00:14:06.615 --> 00:14:07.005
Vik: opinion.

00:14:07.155 --> 00:14:07.465
Yeah.

00:14:07.465 --> 00:14:12.025
And, you know, you talk about data, data
archive, like there's this data liberation

00:14:12.025 --> 00:14:17.835
product or, uh, concept now, uh, and, you
know, over the years I've, I've talked

00:14:17.844 --> 00:14:23.224
to many, many business owners who are
running e comm stores and they move from.

00:14:23.830 --> 00:14:30.110
Woo or magenta or whatever, it's a Shopify
and then a couple of years later, they

00:14:30.110 --> 00:14:33.010
want to get back and they want to get
out of it and go back to something like

00:14:33.300 --> 00:14:39.180
WordPress with with Woo because, uh, they
can't do so many things within Shopify.

00:14:39.795 --> 00:14:45.205
But they're locked into it and they didn't
realize and understand just how Hard it

00:14:45.215 --> 00:14:46.855
was going to be to move away from it.

00:14:46.865 --> 00:14:54.404
So the I think this data liberation
Focus for this year is is a big one

00:14:54.404 --> 00:14:58.344
to help people Hopefully understand
but at least give them opportunities

00:14:58.354 --> 00:15:01.674
to get out of some of these closed
platforms and support the open source

00:15:01.694 --> 00:15:03.634
Matt: community Let's
unpack that a little bit.

00:15:03.635 --> 00:15:08.595
Was that sort of like a And all my air
quotes for those watching, was that

00:15:08.595 --> 00:15:11.875
like an all hands for automatic to
say, like, just like this host thing,

00:15:11.975 --> 00:15:13.695
we all have to be part of this data.

00:15:13.735 --> 00:15:15.344
Like, is there a, I don't know.

00:15:15.414 --> 00:15:15.744
Okay.

00:15:15.745 --> 00:15:16.575
I don't want to say okay.

00:15:16.575 --> 00:15:18.134
Are, but is there like a KPI?

00:15:18.145 --> 00:15:18.405
Okay.

00:15:18.405 --> 00:15:21.654
Are that that pressable has to do to
help with the data liberation project?

00:15:21.655 --> 00:15:23.814
Is that an all hands kind
of thing across automatic?

00:15:24.015 --> 00:15:24.185
I think the

00:15:24.585 --> 00:15:30.204
Vik: desire is if we have any tooling
that exists to help migrate, uh, aside

00:15:30.204 --> 00:15:33.165
from one platform to another, that we
should be contributing it, contributing

00:15:33.165 --> 00:15:35.050
it to the, um, To the project.

00:15:35.240 --> 00:15:38.790
I don't know if there's KPIs or something
like that around it, but, you know,

00:15:38.910 --> 00:15:43.140
I think it is, it's a very important
focus for the community to be able to

00:15:43.140 --> 00:15:48.219
survive because as time goes on, people
who are building their sites at Wix

00:15:48.220 --> 00:15:51.959
and Squarespace or, you know, Shopify,
wherever are ultimately going to realize

00:15:52.209 --> 00:15:57.110
that it's great for very specific needs,
but as your business grows, uh, it's

00:15:57.130 --> 00:15:58.740
probably not best for your business.

00:15:58.760 --> 00:15:59.079
Matt: Yeah.

00:15:59.520 --> 00:16:00.950
I'll never understand how.

00:16:02.219 --> 00:16:04.500
And this was another thread
and I saw Matt chime in on it.

00:16:04.500 --> 00:16:05.819
I forget which e commerce.

00:16:06.510 --> 00:16:10.050
Store it was, but I think they
said they were hosting with,

00:16:10.250 --> 00:16:12.330
uh, maybe it was VIP or dot com.

00:16:12.950 --> 00:16:16.380
Maybe neither, and they just had
WordPress, and they were doing a lot

00:16:16.389 --> 00:16:18.470
of revenue with, with WooCommerce.

00:16:19.160 --> 00:16:22.169
And, um, they just, like,
hey, we've, we've hit this.

00:16:22.755 --> 00:16:27.725
Ceiling and now we're moving to
Shopify . It's just like, what?

00:16:27.785 --> 00:16:30.635
This WordPress was great,
but it was a bottleneck.

00:16:30.635 --> 00:16:32.915
And, and then we, we just, we
found this bottleneck and now

00:16:32.920 --> 00:16:34.115
we're, we're moving to Shopify.

00:16:34.120 --> 00:16:39.965
'cause obviously Shopify can scale,
but then you're locked in and then

00:16:39.965 --> 00:16:41.735
when you wanna adjust in the future.

00:16:42.915 --> 00:16:47.415
It's going to be more costly, more
challenging, and then God knows what's

00:16:47.415 --> 00:16:48.785
going to happen with the platform.

00:16:49.224 --> 00:16:52.334
Again, I know I'm biased to,
to WordPress, and this is sort

00:16:52.334 --> 00:16:53.324
of like an education thing.

00:16:53.324 --> 00:16:56.724
People just don't realize that things
can scale, and I'm sure there's

00:16:56.724 --> 00:17:02.204
developers out there going, Oh, memory
buffer on MySQL eventually hits it.

00:17:02.274 --> 00:17:03.064
Okay, I get it.

00:17:03.305 --> 00:17:04.944
But at least people can come in.

00:17:05.640 --> 00:17:10.460
And you can bring in hardware, you can
attach other solutions to WordPress, and

00:17:10.460 --> 00:17:12.970
it's not just WordPress is the problem.

00:17:13.050 --> 00:17:16.460
It's the hosting infrastructure
that probably you built it on.

00:17:16.680 --> 00:17:19.959
And there's, there's ways
around it for, for most

00:17:19.959 --> 00:17:20.269
Vik: people.

00:17:20.300 --> 00:17:21.219
Yeah, absolutely.

00:17:21.530 --> 00:17:25.889
I think that's a common problem where
I've been, I've been hosting for, I

00:17:25.889 --> 00:17:27.240
don't know, 20 years or something.

00:17:27.240 --> 00:17:30.750
And, uh, in a former life, we
did a lot of magenta hosting, you

00:17:30.750 --> 00:17:31.990
know, magenta was open source.

00:17:31.990 --> 00:17:37.330
And, uh, as Shopify became more popular,
uh, a lot of people had the same,

00:17:37.770 --> 00:17:40.520
same concept where I say, Oh, well,
I'm running into these challenges.

00:17:41.070 --> 00:17:42.940
So let me Shopify.

00:17:43.050 --> 00:17:47.950
Uh, and you know, like I said before,
over, you know, X number of months

00:17:47.950 --> 00:17:51.694
or a year or two later, they would
come back and say, well, this is.

00:17:51.975 --> 00:17:52.845
Like this sucks.

00:17:52.845 --> 00:17:55.015
Like, aren't there, aren't
there better solutions?

00:17:55.015 --> 00:17:59.935
Like, can't I use woo and, and make
this work and how much can I scale?

00:17:59.935 --> 00:18:00.115
Right.

00:18:00.115 --> 00:18:04.395
And it becomes just a question of the
infrastructure you're providing it.

00:18:04.505 --> 00:18:07.125
And that's where, like in
a case of pressable, right.

00:18:07.135 --> 00:18:08.304
The infrastructure scales up.

00:18:08.305 --> 00:18:12.189
And so we have restores, you
know, running millions of dollars.

00:18:12.490 --> 00:18:14.620
Transactions to them with zero problems.

00:18:14.620 --> 00:18:18.740
It all comes back to the
development of the store and

00:18:18.750 --> 00:18:20.170
the infrastructure behind it.

00:18:20.919 --> 00:18:23.749
Matt: Years ago, I made a lot,
not just me, but a lot of folks

00:18:23.760 --> 00:18:26.089
predicted that hosting companies.

00:18:27.105 --> 00:18:30.725
would be, it's obvious to say like
the future of WordPress, like the

00:18:30.725 --> 00:18:33.405
future of way people experience
WordPress hosting companies would

00:18:33.415 --> 00:18:36.134
have their own way of doing WordPress.

00:18:37.384 --> 00:18:38.265
Just like you log into.

00:18:38.265 --> 00:18:42.484
com and it has like this Calypso
experience or whatever they dub it.

00:18:42.544 --> 00:18:46.585
I would have anticipated, you know,
making that prediction five, six years

00:18:46.585 --> 00:18:51.295
ago that every time you logged into a,
uh, web hosting companies, WordPress

00:18:51.295 --> 00:18:55.745
install, it would be just like built a
little bit different for that company.

00:18:55.805 --> 00:18:59.865
Pressable might have their own onboarding
sort of way of, of, of going about

00:18:59.865 --> 00:19:02.354
it, maybe even have a different admin.

00:19:02.955 --> 00:19:11.034
Is that something that you, that you
think is important for WordPress to

00:19:11.055 --> 00:19:15.035
continue to thrive, to have these
sort of tailored experiences or do

00:19:15.035 --> 00:19:20.720
we need to keep WordPress true to its
core experience so that everyone knows

00:19:20.780 --> 00:19:22.480
you're using a WordPress website.

00:19:22.750 --> 00:19:26.550
Let's let's not lose the branding
and experience of WordPress by

00:19:26.550 --> 00:19:28.070
making our own flavors of it.

00:19:28.580 --> 00:19:29.359
Vik: That's a good question.

00:19:29.430 --> 00:19:32.650
I think it probably depends
on who's actually using or

00:19:32.680 --> 00:19:33.879
building the site, right?

00:19:33.879 --> 00:19:39.379
I think in the case of a developer or
an agency with their developers that's

00:19:39.780 --> 00:19:43.410
building hundreds or thousands of
WordPress sites, they probably want and

00:19:43.410 --> 00:19:48.350
need the same exact experience everywhere,
where, you know, I think somebody brand

00:19:48.350 --> 00:19:52.300
new to WordPress, uh, might benefit from
a little bit of a tailored onboarding.

00:19:52.680 --> 00:19:57.420
And so I think it depends on which
profile of customer you're, you're

00:19:57.420 --> 00:19:58.650
pursuing and trying to serve.

00:19:59.230 --> 00:20:01.880
Uh, not that I think
the experience should.

00:20:02.350 --> 00:20:07.780
Uh, be so different from core for those
users, but I think for somebody brand

00:20:07.780 --> 00:20:11.060
new coming into it, it can be sometimes
a little challenging for them to say,

00:20:11.060 --> 00:20:12.390
like, wow, there's a lot of stuff here.

00:20:12.390 --> 00:20:13.409
Where, where do I start?

00:20:13.850 --> 00:20:17.779
Uh, and helping them just get started
and learn a little bit, I think is, is

00:20:17.800 --> 00:20:19.170
Matt: probably beneficial to them.

00:20:19.170 --> 00:20:19.359
Yeah.

00:20:20.239 --> 00:20:21.420
Publishing with.

00:20:22.909 --> 00:20:26.780
WordPress is probably like true
to its core experience, right?

00:20:26.780 --> 00:20:30.010
Starting as a blogging platform, then
turned into this sort of platform to

00:20:30.020 --> 00:20:31.820
develop websites and applications.

00:20:31.820 --> 00:20:35.480
Now all these other bespoke
different use cases for WordPress.

00:20:35.629 --> 00:20:37.669
There's a pub and I'm gonna
forget the name of it right now.

00:20:38.129 --> 00:20:42.019
There's a publisher solution
in Automatic as well, right?

00:20:42.090 --> 00:20:43.520
Is it Newspack.

00:20:43.520 --> 00:20:44.649
Newspack.

00:20:45.790 --> 00:20:49.290
How do they interface
with, with you as a host?

00:20:49.290 --> 00:20:53.149
Like, do you work with them to say,
Hey, let's go and integrate like this

00:20:53.169 --> 00:20:55.369
newspa is that a flavor of WordPress?

00:20:56.030 --> 00:20:58.470
Vik: Yeah, I believe it
is a flavor of WordPress.

00:20:58.470 --> 00:21:01.895
I think it's a It's tailored
based on what their need is,

00:21:01.925 --> 00:21:06.245
but they use pack essentially
runs their own hosting as well.

00:21:06.305 --> 00:21:10.065
It runs on the same underlying
infrastructure as pressable and,

00:21:10.215 --> 00:21:11.935
you know, dot com and others.

00:21:12.145 --> 00:21:16.825
It runs on WP cloud, but I think
they, they tailor their products

00:21:16.825 --> 00:21:18.915
specifically for publishers.

00:21:19.655 --> 00:21:20.675
Matt: They have a hosting card.

00:21:21.925 --> 00:21:22.855
They have their own hosting card.

00:21:24.085 --> 00:21:24.345
Vik: Yeah.

00:21:24.345 --> 00:21:24.514
I

00:21:25.045 --> 00:21:25.415
Matt: think so.

00:21:25.485 --> 00:21:25.875
Yes.

00:21:26.605 --> 00:21:29.574
One of the things that has been
challenging for some folks through like

00:21:29.574 --> 00:21:35.194
publishing content right still in the
year 2024, you know, still wrapping

00:21:35.225 --> 00:21:39.569
our heads around the block editor
full site editing that experience

00:21:39.569 --> 00:21:46.215
of WordPress feels like it's taking
a while to catch up to competitors.

00:21:47.115 --> 00:21:51.695
It's funny, W3Tex, maybe you saw this,
they do their annual report on like the

00:21:51.695 --> 00:21:56.425
biggest, or I guess it's a recurring
data that just constantly updates,

00:21:56.425 --> 00:22:00.024
but they put out their biggest CMS
for the year and it was Elementor.

00:22:01.054 --> 00:22:06.214
And W3Tex is sort of like, WordPress
is, and I'm just paraphrasing here,

00:22:06.214 --> 00:22:08.695
but they said, hey, it's hard to see
WordPress grow when they're already

00:22:08.695 --> 00:22:10.955
at 60 percent of the CMS market.

00:22:11.895 --> 00:22:14.235
So now we're just going to start
recommending, now we're just

00:22:14.235 --> 00:22:15.395
going to start showing you like.

00:22:15.570 --> 00:22:17.199
plugins that run on top of it.

00:22:17.199 --> 00:22:20.320
Like that's how big WordPress has gotten.

00:22:20.790 --> 00:22:25.580
Do you see any particular challenges
or is there a particular competitor you

00:22:25.590 --> 00:22:31.049
have your eye on that has an experience
that you say, you know what, be great.

00:22:31.049 --> 00:22:32.139
If, if we had.

00:22:32.790 --> 00:22:37.820
A newspack flavor at pressable or, or
we went after site builders and we had,

00:22:37.870 --> 00:22:41.840
you know, Elementor things you would do
with Gutenberg and full site editing.

00:22:42.140 --> 00:22:44.399
Do you have like a competitor
you keep your eye on?

00:22:44.399 --> 00:22:47.250
They say, boy, they do a great
and maybe we should just watch

00:22:47.250 --> 00:22:48.710
them to see what they do.

00:22:49.109 --> 00:22:51.800
Vik: So one, we would probably watch.

00:22:52.730 --> 00:22:58.409
The entire market pretty closely, but I
don't think we look at it as a, let's go

00:22:58.439 --> 00:23:00.389
try to mimic one of the site builders.

00:23:00.390 --> 00:23:05.260
We're very focused on the developers
and agencies who probably don't

00:23:05.270 --> 00:23:06.780
need a tailored experience, right?

00:23:06.780 --> 00:23:08.879
A lot of a lot of our
agencies use Elementor.

00:23:09.500 --> 00:23:13.230
Uh, and a lot of them use
half a dozen of the other ones

00:23:13.230 --> 00:23:14.290
that exist out there, right?

00:23:14.330 --> 00:23:19.729
And so for, because, because we're so
focused on serving agencies and those

00:23:19.729 --> 00:23:24.989
developers today, we don't try to modify
the, the core experience for them, right?

00:23:25.199 --> 00:23:30.950
We want to give them a unopinionated,
uh, version of a, of core so

00:23:30.950 --> 00:23:32.230
they can build how they choose.

00:23:32.290 --> 00:23:32.570
Matt: Yeah.

00:23:33.670 --> 00:23:38.340
Is agencies the, is that the, the
sweet spot for pressable agencies?

00:23:39.660 --> 00:23:40.230
Yeah,

00:23:40.290 --> 00:23:42.420
Vik: it has been for a little while.

00:23:42.420 --> 00:23:46.370
We've been focused on building
the product to serve their needs.

00:23:46.430 --> 00:23:51.769
And you know, most of our growth
has come from that market in the

00:23:51.769 --> 00:23:54.829
Matt: last couple of years, sell
to one customer, get many, uh,

00:23:54.849 --> 00:23:56.999
approach, you know, and for that.

00:23:57.450 --> 00:23:57.780
Yeah.

00:23:57.780 --> 00:24:02.010
Vik: And I think from a service
and support standpoint, right, we.

00:24:03.205 --> 00:24:06.455
We try to shine ourselves or, you
know, one of our differentiators

00:24:06.455 --> 00:24:11.775
is we want to provide customers,
those agencies specifically with

00:24:11.785 --> 00:24:13.435
the best possible support we can.

00:24:13.935 --> 00:24:18.844
Uh, and so when we have a fewer
number of direct customers, uh,

00:24:18.925 --> 00:24:22.754
we think we can serve them better
than, uh, trying to serve every

00:24:22.754 --> 00:24:26.794
individual out there and letting those
agencies ultimately generate revenue

00:24:26.794 --> 00:24:27.405
Matt: themselves.

00:24:27.435 --> 00:24:27.705
Yeah.

00:24:28.525 --> 00:24:28.985
Do you.

00:24:30.235 --> 00:24:36.645
Aside from WordCamps, um, does Pressable
have a presence in any other sort of event

00:24:36.725 --> 00:24:41.045
or media that is focused on, on agencies.

00:24:41.045 --> 00:24:43.405
I've been hearing about CloudFest lately.

00:24:43.735 --> 00:24:47.544
Are there other events that you,
you go to or, or how do you reach

00:24:47.545 --> 00:24:52.114
these, these agencies aside from
the massive flagship WordCamps?

00:24:54.075 --> 00:24:54.904
You know, I think a lot of

00:24:54.905 --> 00:24:56.444
Vik: it is word of mouth.

00:24:56.485 --> 00:25:01.405
Uh, we, we have sponsored some
smaller agency specific summits like

00:25:01.405 --> 00:25:04.145
the, um, digital mastermind group.

00:25:04.435 --> 00:25:06.135
Which is a it's a very small community.

00:25:06.135 --> 00:25:10.844
I think there's 30 or 40 or so
agencies in there and when we do

00:25:10.844 --> 00:25:17.465
things like that We we try not to be
the salespeople selling the agencies

00:25:17.465 --> 00:25:21.145
instead We're really soliciting their
feedback and trying to understand

00:25:21.145 --> 00:25:23.150
what their What their pain points are.

00:25:23.150 --> 00:25:24.100
What are their business needs?

00:25:24.100 --> 00:25:26.830
What are their developers need
so we can build a better product?

00:25:26.830 --> 00:25:31.670
And hopefully that ultimately
leads to, uh, more agencies

00:25:31.880 --> 00:25:33.459
finding pressable and using it.

00:25:34.020 --> 00:25:36.650
But really, for us, it's about
research and ensuring we're

00:25:36.650 --> 00:25:37.889
serving what they actually need.

00:25:38.830 --> 00:25:43.050
Matt: You all jumping into the, it's
kind of comical to say this now, but in

00:25:43.050 --> 00:25:48.899
2024, but are you jumping into anything
extra AI on the pressable platform?

00:25:49.069 --> 00:25:51.599
That's not included
inside of core jetpack.

00:25:52.300 --> 00:25:54.980
Uh, cause I know jetpack comes
with every, uh, account at.

00:25:55.050 --> 00:25:59.240
But are you doing an extending
any other features with AI?

00:26:01.130 --> 00:26:01.730
We haven't

00:26:01.780 --> 00:26:02.090
Vik: yet.

00:26:02.100 --> 00:26:06.450
We, we've been good, obviously,
just like everybody else.

00:26:06.500 --> 00:26:08.700
We're, we're watching very closely.

00:26:08.890 --> 00:26:12.779
Uh, but you know, a lot of the
use cases that we've seen, I

00:26:12.799 --> 00:26:14.329
think others are serving, right?

00:26:14.329 --> 00:26:14.740
Or like this.

00:26:15.010 --> 00:26:17.690
Site generating, you know,
obviously creating content,

00:26:18.150 --> 00:26:20.200
uh, AI site generators, right?

00:26:20.200 --> 00:26:24.190
But we think the agencies should
probably pick and choose what tools

00:26:24.190 --> 00:26:28.810
they want versus us Trying to be
super opinionated and dictate.

00:26:28.810 --> 00:26:29.079
Okay.

00:26:29.079 --> 00:26:33.264
Hey, this is this is the thing now
maybe as You know, if they're become

00:26:33.264 --> 00:26:37.024
clear leaders, those might be things
we partner with or bring in later.

00:26:37.024 --> 00:26:41.665
But right now, uh, most of our
customers aren't even talking about AI

00:26:41.905 --> 00:26:42.135
Matt: with us.

00:26:42.165 --> 00:26:42.475
Yeah.

00:26:43.374 --> 00:26:44.814
Still, I'm skeptical.

00:26:45.864 --> 00:26:48.354
I only use it for some content things.

00:26:49.330 --> 00:26:52.160
you know, pulling stuff out
of a transcript, summaries,

00:26:52.520 --> 00:26:54.270
ideation, stuff like that.

00:26:55.590 --> 00:27:01.080
I can't see it being a part of my website
generation process because ultimately

00:27:01.080 --> 00:27:04.840
I just feel like I'm going to do, I'm,
whatever you make me, I'm going to change.

00:27:05.780 --> 00:27:08.119
Like whatever it comes up
with, I'm going to change it.

00:27:08.119 --> 00:27:10.440
I know it's supposed to get smarter and
better and faster and all this stuff.

00:27:10.840 --> 00:27:12.290
Uh, but at this point
it's still not there.

00:27:13.020 --> 00:27:17.080
What could be interesting from like
outside the box of websites for pressable

00:27:17.400 --> 00:27:23.535
would be like AI that summarizes or,
uh, You can interface with customer

00:27:23.535 --> 00:27:26.815
stats, you know, is there a trend here?

00:27:26.815 --> 00:27:27.534
Where's the site?

00:27:27.615 --> 00:27:28.875
Where's this data coming from?

00:27:28.875 --> 00:27:30.835
Or where is the traffic coming from?

00:27:31.185 --> 00:27:32.134
That would be kind of cool.

00:27:32.134 --> 00:27:34.545
Hey, this little chat bot
that you can have with stats.

00:27:34.565 --> 00:27:38.375
That's outside of the build
me a webpage kind of thing.

00:27:38.475 --> 00:27:40.144
We're still early in 2024.

00:27:40.205 --> 00:27:44.645
Is there anything that you have sort of on
the docket that's coming to the product?

00:27:44.645 --> 00:27:47.115
Anything that you're excited
about headed into 2024?

00:27:48.625 --> 00:27:54.180
Vik: Yeah, we've done a lot in the
last Six, eight months to help with,

00:27:54.300 --> 00:27:58.680
you know, managing plugin updates and
adding our own little twister tag.

00:27:59.715 --> 00:28:02.285
We think be helpful to, to customers.

00:28:02.315 --> 00:28:09.025
But one of the things we're looking at
tying into that is security based updates.

00:28:09.025 --> 00:28:11.464
So, Hey, there's a known vulnerability.

00:28:11.485 --> 00:28:13.564
So only update those plugins for us.

00:28:13.635 --> 00:28:15.285
And then other things that.

00:28:15.620 --> 00:28:18.520
We were probably going to have in,
in the coming months where we're

00:28:18.520 --> 00:28:20.889
going to improve our data sync.

00:28:20.889 --> 00:28:23.919
So obviously staging the
production is a, it's a big deal.

00:28:23.919 --> 00:28:26.750
So we're going to give people a
little more flexibility and, uh,

00:28:26.860 --> 00:28:30.900
in what exactly is synced over
when, and that, that's a big one.

00:28:30.900 --> 00:28:34.380
And then I think for some of the
agencies as a whole, right, there's.

00:28:35.340 --> 00:28:40.470
We've agencies with thousands of sites
on the platform, and there are times when

00:28:40.470 --> 00:28:45.210
they need to run an action across all
of their sites or a mass number of them.

00:28:45.230 --> 00:28:49.520
And today that requires
them using our API to do it.

00:28:49.779 --> 00:28:52.859
In a couple of months here, we're going
to give them a UI that'll let them do a

00:28:52.859 --> 00:28:54.689
lot of those common things themselves.

00:28:54.689 --> 00:28:56.940
Matt: Do you, do you have a,
uh, like a small use case,

00:28:56.940 --> 00:28:58.370
like what that action would be?

00:28:58.370 --> 00:29:00.240
Is it just updating content or is it?

00:29:00.340 --> 00:29:02.540
I think

00:29:02.860 --> 00:29:07.229
Vik: a simple use case is gonna be
like new, new core version comes out.

00:29:07.840 --> 00:29:11.540
Today, Pressable manages that
core version update for everybody.

00:29:11.990 --> 00:29:17.260
Uh, we let everybody stay on an old
version for, I think it's 30 or 60 days.

00:29:17.710 --> 00:29:21.920
But in the case of a lot of our
agencies, they know 80 percent of their

00:29:21.920 --> 00:29:25.990
sites are going to have no problem
with a, with an update to cohort.

00:29:25.990 --> 00:29:31.090
And so letting them update that
80 percent with one click, uh,

00:29:31.129 --> 00:29:32.359
will save them a lot of time.

00:29:32.409 --> 00:29:34.779
And then they can go focus
on those other, other 20%.

00:29:34.790 --> 00:29:37.240
The same for specific plugins, right?

00:29:37.270 --> 00:29:40.870
They, they may say, Yeah, there's a,
there's a plugin they use across all

00:29:40.870 --> 00:29:45.640
their sites and they know it doesn't
cause a problem for 98 percent of them.

00:29:45.640 --> 00:29:48.050
So let them mass update those
things, things like that.

00:29:48.079 --> 00:29:51.479
I think there's, there's a list
of probably a dozen items that

00:29:51.760 --> 00:29:54.080
fall into that, that we're going
to roll out over the coming

00:29:54.080 --> 00:29:54.450
Matt: months.

00:29:54.520 --> 00:29:55.029
That's awesome.

00:29:55.060 --> 00:29:55.419
That's cool.

00:29:55.419 --> 00:29:57.940
And that's going to be
right into the UI, right?

00:29:58.985 --> 00:30:03.455
Not like command line, so people
like me just melt my head looking

00:30:03.455 --> 00:30:03.625
Vik: at it.

00:30:04.965 --> 00:30:06.905
Well, it will be in
the API too, I believe.

00:30:06.915 --> 00:30:10.785
So we, we try to, we try to
make almost everything that's

00:30:10.785 --> 00:30:12.425
in the UI available in the API.

00:30:12.425 --> 00:30:17.465
I think the, maybe the only limitation is
like updating your billing information.

00:30:17.530 --> 00:30:19.830
Um, there's not much that's not available

00:30:19.830 --> 00:30:20.330
Matt: in the API.

00:30:21.300 --> 00:30:21.830
Very good.

00:30:21.830 --> 00:30:24.520
Will Pressable have a
presence at WordCamp Europe?

00:30:25.430 --> 00:30:25.560
I

00:30:25.560 --> 00:30:26.990
Vik: don't know honestly well yet or not.

00:30:27.630 --> 00:30:28.370
We're still debating.

00:30:28.370 --> 00:30:31.720
We've, we've typically stayed at
WordCamp US just because of the

00:30:31.720 --> 00:30:36.990
smaller team, but we're definitely
thinking about, uh, Europe and I'm

00:30:36.990 --> 00:30:39.250
going to be at, uh, WordCamp Asia,

00:30:40.280 --> 00:30:40.950
Matt: uh, this year.

00:30:41.150 --> 00:30:41.460
Cool.

00:30:42.215 --> 00:30:43.885
We're rooting for you on the sidelines.

00:30:43.895 --> 00:30:47.155
It's a, you know, it's a startup
within, within a startup.

00:30:47.155 --> 00:30:49.625
And I've really enjoyed obviously my time.

00:30:49.625 --> 00:30:52.595
And I'm not saying that because you
all are sponsors, but I've been using

00:30:52.595 --> 00:30:55.915
it for, uh, using your platform for
a nonprofit site that I'm a part of.

00:30:55.915 --> 00:30:57.995
And it's so easy.

00:30:58.035 --> 00:31:02.665
Like the one click login saves my butt so
many times, uh, you know, like forgetting

00:31:02.665 --> 00:31:06.265
the passwords that those, I know those
are simple things, but the UI is great.

00:31:06.265 --> 00:31:09.805
And again, somebody who's been in the
host, ran an agency for a decade, was

00:31:09.815 --> 00:31:11.915
in the hosting space, selling hosting.

00:31:11.925 --> 00:31:12.415
I know.

00:31:12.800 --> 00:31:17.620
how critical people can be just on
the, like the UI experience alone.

00:31:17.670 --> 00:31:20.990
Like you'll have people tell you like,
Hey, you know, I remember being at

00:31:20.990 --> 00:31:25.120
Pagely back in the day when it was God
awful UI and people were saying, when

00:31:25.120 --> 00:31:26.580
are you going to update this thing?

00:31:26.580 --> 00:31:30.530
Like we're, we're looking at competitors
and we're going to leave if you don't

00:31:30.540 --> 00:31:33.640
give me like stats in a one click staging.

00:31:34.110 --> 00:31:37.805
Um, But I also, on the flip side of
that, it's, it's not easy to just

00:31:37.805 --> 00:31:41.795
like create and build this stuff and
integrate it into the infrastructure.

00:31:41.795 --> 00:31:45.085
So I commend you and the team
for, um, you know, what you've

00:31:45.085 --> 00:31:46.265
been doing with, with Pressable.

00:31:46.265 --> 00:31:46.905
I think it's great.

00:31:47.595 --> 00:31:50.005
Vik: Yeah, we appreciate
the, we appreciate that.

00:31:50.005 --> 00:31:56.360
And the, the team works really
hard to bring a I think a world

00:31:56.360 --> 00:31:58.290
class products to, to the market.

00:31:58.850 --> 00:32:01.400
Hopefully it's a continues
to be easy to use.

00:32:01.400 --> 00:32:06.990
And the feedback we get from our, our, our
current customers, future customers, and

00:32:07.190 --> 00:32:12.370
even past customers is, uh, really helpful
to help continue, uh, refining products.

00:32:12.925 --> 00:32:15.055
Matt: Some might say even
more enjoyable than dot com.

00:32:15.185 --> 00:32:16.945
I'm just the one that's
going to say it, Vic.

00:32:16.955 --> 00:32:18.365
You don't, you don't have to say it.

00:32:19.725 --> 00:32:21.375
Vic, thanks for hanging out today.

00:32:21.615 --> 00:32:24.295
Uh, it's been a pleasure meeting you
and uh, doing your first podcast.

00:32:25.985 --> 00:32:26.255
Thanks

00:32:26.255 --> 00:32:27.095
Vik: for having me, Matt.

00:32:28.975 --> 00:32:30.455
Matt: That's it for today's episode.

00:32:30.505 --> 00:32:33.295
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