Tales From the Passenger Seat: A Sales Manager's Journey

In this episode of Tales from the Passenger Seat, I sit down with leadership coach and author Joan Hibdon to explore one of the most vital—and often avoided—skills in sales management: giving and receiving feedback.

Joan shares the powerful story behind her book, The Leader’s Guide to Mastering Feedback, and how one candid moment of feedback early in her career revealed a blind spot that changed everything. Together, we dive into:
  • Why most managers avoid giving feedback—and how to overcome that fear
  • The impact of childhood tendencies on leadership behavior
  • Practical tips for delivering feedback in a way that builds trust, not tension
  • Why feedback is a gift, and how it helps people see what they can't
  • The rise of “ghosting” in the workplace and what it means for today’s managers
  • The "Two-by-Two" framework for normalizing feedback conversations
Whether you're a new manager or a seasoned leader, this conversation is packed with valuable insights, practical strategies, and real-life stories to help you grow, communicate effectively, and lead with clarity and compassion.

🎧 Listen now and get ready to upgrade your feedback game.

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To download free sales management resources and watch the full videos of the podcast, visit www.meghan-clarke.com

To learn more about Meghan's online sales management academy and book, visit www.skyscraper-management


What is Tales From the Passenger Seat: A Sales Manager's Journey?

"Tales From the Passenger Seat: A Sales Manager's Journey" is a podcast by a sales manager for sales managers. Meghan Clarke interviews other sales managers, executives, coaches, and professionals to reveal best practices, tactics to overcome times of struggle, strategies for team success, and real-life lessons to help any sales manager or professional in their position, regardless of tenure or title.

Why the title "Tales From the Passenger Seat"? Most outside sales managers would say the most memorable time they spend with their team members is riding in the passenger seat of their cars during field visits. It certainly has been for me.

Whether it is the coaching, sharing of best practices, or overall experience of learning from one another, professionally or personally, no one can dispute that these times in the passenger seat, whether literally or metaphorically, are filled with tremendous meaning.

Ralph Waldo Emerson wrote, "It's not about the destination; it's about the journey." The same can be said for a manager; it is not about the title, the money, or the power. It is about the people: the people and the opportunity to be part of their journies.

After these podcasts, you will feel inspired and more knowledgeable by these fellow sales managers, executives, and leaders whom Meghan admires. Also, hopefully, you will share a few relatable laughs about the wild ride of working in the unpredictable but meaningful field of people management.