Building Savvy Bottom Line

Paul Evans joins host Beverly Smirnis for a candid conversation on what true customer service looks like in the building industry. For Paul, great customer service begins with taking ownership, regardless of who made the mistake. He emphasizes the importance of setting clear expectations with homeowners, being honest, and guiding them toward what they truly need. His bottom line? A satisfied customer isn’t enough. You want a loyal customer!

Creators and Guests

Host
Beverly Smirnis

What is Building Savvy Bottom Line?

Welcome to Building Savvy Bottom Line—the podcast that bridges the gap between home buyers, owners, and housing industry professionals. We bring you expert insights on everything from engineering best practices and cutting-edge home design trends to legal issues, legislation, and business strategies shaping the industry. Our goal is simple: to make building or remodeling a home a seamless, enjoyable experience by fostering better understanding between builders and their customers. Tune in to gain valuable perspectives, stay informed, and confidently navigate the home-building process.