WEBVTT NOTE This file was generated by Descript 00:00:39.971 --> 00:00:41.411 Duke: Oh, big time. 00:00:41.411 --> 00:00:42.701 Episode today, huh, Laurie. 00:00:42.796 --> 00:00:46.726 CJ: Duke, man, I know we've been gone minute, but man, this is the return 00:00:46.726 --> 00:00:49.906 and it is definitely worth the wait. 00:00:50.162 --> 00:00:52.682 Duke: Today we have two very special guests. 00:00:52.682 --> 00:00:54.122 We have Mr. 00:00:54.122 --> 00:00:58.082 J Benson, the man who needs No Introduction, and we also have Mr. 00:00:58.082 --> 00:00:58.502 Jeff. 00:00:58.562 --> 00:00:59.162 Jesse. 00:00:59.522 --> 00:01:00.367 Guys, welcome to the. 00:01:00.617 --> 00:01:01.907 Jace: Hey, I'm glad to be here, man. 00:01:01.912 --> 00:01:02.822 Thanks for having me. 00:01:03.086 --> 00:01:03.806 Jeff: Happy to be here. 00:01:03.806 --> 00:01:04.226 Thanks. 00:01:04.572 --> 00:01:04.812 Duke: Okay. 00:01:04.812 --> 00:01:09.222 And what we are going to talk about today is the Null Edge conference. 00:01:09.432 --> 00:01:12.299 Now, I didn't say knowledge, I said null edge. 00:01:12.299 --> 00:01:13.859 , We all see what Jace did there. 00:01:16.507 --> 00:01:19.022 and man, I don't wanna take any of Jace's thunder away. 00:01:19.022 --> 00:01:23.122 So, Jace, why don't you tell the audience what knowledge is all about. 00:01:23.442 --> 00:01:27.252 Jace: Knowledge is a virtual conference that I made to be the 00:01:27.282 --> 00:01:28.962 conference I wished I had gone to. 00:01:29.354 --> 00:01:32.654 I missed some things at the conference. 00:01:32.664 --> 00:01:36.414 , Many of us go to, on the service style platform and when I get 00:01:36.414 --> 00:01:41.454 frustrated, I create and I think, well, I could probably do that. 00:01:41.814 --> 00:01:42.864 Let's try it. 00:01:43.314 --> 00:01:46.284 And so I thought, well, I'm gonna reach out to some folks and 00:01:46.284 --> 00:01:49.404 see if they'll do it, and I can just guide them along the way. 00:01:50.027 --> 00:01:53.417 I tried that and they said, this is your thing, you do it. 00:01:54.094 --> 00:01:54.724 Duke: Awesome. 00:01:54.724 --> 00:01:56.404 Let's get real brass tacks. 00:01:56.584 --> 00:01:57.154 What is it? 00:01:58.579 --> 00:02:03.482 Jace: So it's a virtual conference where we're hitting on topics that you can 00:02:03.482 --> 00:02:08.277 take back to your work and bring value to your, where you work on ServiceNow. 00:02:08.676 --> 00:02:12.492 it's not sales pitches, it's not everything's ai. 00:02:12.492 --> 00:02:14.714 It's not Hype cycle stuff. 00:02:14.714 --> 00:02:18.349 It's like literally just valuable content that people can use. 00:02:18.789 --> 00:02:23.136 , CJ: So what I'm feeling from this is, this is what would happen. 00:02:23.256 --> 00:02:28.536 It took developer meetups, put them all in one day, and got 00:02:28.566 --> 00:02:31.896 the who's of the ServiceNow community to come and participate. 00:02:32.242 --> 00:02:33.502 , Jace: That's probably a good way to put it. 00:02:33.502 --> 00:02:36.982 It's just like a giant conference of developer meetups where 00:02:36.982 --> 00:02:38.662 they all have different topics. 00:02:39.142 --> 00:02:43.772 There is a topic from a developer meetup that is here, there's 40 sessions, so 00:02:43.772 --> 00:02:45.212 I, it's hard to keep 'em all in my head. 00:02:45.212 --> 00:02:49.952 I think it's the showcasing team hub by Roberto Alvarez, a Alonzo. 00:02:50.349 --> 00:02:51.759 CJ: Dude, 40 sessions. 00:02:51.789 --> 00:02:56.199 You just made a conference like outta thin air and you're not like, 00:02:56.199 --> 00:03:00.129 yeah, no, we got three sessions and you know, it's 40 sessions. 00:03:00.129 --> 00:03:01.299 That's crazy. 00:03:02.544 --> 00:03:05.299 Duke: How long did it take you to get 40 speakers to go to the conference? 00:03:06.504 --> 00:03:09.414 Jace: Do you remember how long the call for content was, Jeff? 00:03:09.774 --> 00:03:11.874 I think it was, I'm not sure how long it was. 00:03:11.874 --> 00:03:12.894 I think it's on the website still. 00:03:14.139 --> 00:03:18.969 Jeff: We had the call for content open for roughly a month. 00:03:19.223 --> 00:03:23.663 a very little push from us, , as part of the knowledge team. 00:03:23.793 --> 00:03:24.573 , We sent it out. 00:03:25.443 --> 00:03:30.153 Shared it on socials a few times, but honestly, the community is really, 00:03:30.466 --> 00:03:35.326 they wanted to contribute and we got quite a few, I think we hit 20 sessions 00:03:35.326 --> 00:03:36.916 within like the first two weeks. 00:03:37.246 --> 00:03:40.686 So the rest were just kind of, after a few more shares, we got more. 00:03:41.156 --> 00:03:43.946 Duke: And now that you've actually started talking, Jeff, why don't you give yourself 00:03:43.946 --> 00:03:48.496 an intro to our audience and, tell us what brought you into the Knowledge conference. 00:03:48.831 --> 00:03:50.181 Jeff: Like Robert said, I'm Jeff. 00:03:50.181 --> 00:03:50.661 Jesse. 00:03:50.661 --> 00:03:53.601 I am a ServiceNow developer lead at Accenture. 00:03:53.751 --> 00:03:56.488 I've got about four years of experience on the platform. 00:03:56.591 --> 00:04:02.544 How I got involved in knowledge is Jay sent me a ping for just regular 00:04:02.544 --> 00:04:04.344 conversation and kind of venting. 00:04:04.344 --> 00:04:05.064 We connected. 00:04:05.331 --> 00:04:08.601 He shared his idea, and I'm gullible enough. 00:04:08.601 --> 00:04:11.641 I said, let's do it, and we kind of just ran with it. 00:04:12.249 --> 00:04:17.059 CJ: I love how, things like this that you create that are of this magnitude. 00:04:17.269 --> 00:04:18.893 And, extensiveness, right? 00:04:18.893 --> 00:04:20.273 Like you gotta be a little gullible. 00:04:20.273 --> 00:04:22.283 You gotta be a little naive and a little innocent, right? 00:04:22.283 --> 00:04:25.193 Like a little bit of suspend your disbelief in order to, 00:04:25.493 --> 00:04:26.843 you know, to, to actually do. 00:04:27.263 --> 00:04:30.053 Because if you step back and consider it like, I'm gonna build 00:04:30.053 --> 00:04:31.763 a conference with 40 events, right? 00:04:31.763 --> 00:04:35.783 Like the enormity that might push you to say no, but you guys, 00:04:35.993 --> 00:04:38.813 they just like pushed through this and got it point anyway. 00:04:39.179 --> 00:04:42.509 Jace: I mean, I will say the first person to reached out to was Chuck Tomasi. 00:04:42.929 --> 00:04:46.403 And I know he was, he couldn't make the event this year and 00:04:46.403 --> 00:04:47.783 I felt a little bad for him. 00:04:47.923 --> 00:04:51.813 And, . He acknowledged that he was interested, and so then I just took 00:04:51.813 --> 00:04:56.073 that as a green light to just keep PE begging, not begging, bothering people 00:04:56.143 --> 00:04:59.173 to see if this was something that other people would be interested in. 00:04:59.848 --> 00:05:02.328 Duke: Yeah, sometimes it just needs to get like somebody to push the 00:05:02.328 --> 00:05:04.878 boulder up the hill until they get to the other side of the hill. 00:05:04.878 --> 00:05:05.208 Right. 00:05:06.011 --> 00:05:07.001 Do you know what I love about this? 00:05:07.001 --> 00:05:10.481 What just was just said, Corey, is that Jeff is coming at this with 00:05:10.481 --> 00:05:12.401 four years of experience, right? 00:05:12.401 --> 00:05:18.871 Like you don't have to be some, Super old toothless geezer like me, uh, 00:05:22.921 --> 00:05:25.891 to make some stuff happen in the org, in the ecosystem. 00:05:25.891 --> 00:05:30.871 You can come at it like with, um, gosh, is it bad that I just look at four years 00:05:30.871 --> 00:05:32.131 and say That's a little bit of experience. 00:05:34.011 --> 00:05:37.251 Jace: Four years is an is is an eternity in ServiceNow. 00:05:38.181 --> 00:05:40.461 Duke: Four years is a tremendous amount of time. 00:05:40.841 --> 00:05:45.561 CJ: It does make me realize how long we've been doing this, four years is 00:05:45.921 --> 00:05:49.728 just the distance from the, pandemic to now, when you think about it, right? 00:05:49.758 --> 00:05:52.433 And right. 00:05:52.473 --> 00:05:53.763 Duke: wind right outta my sails, man. 00:05:55.428 --> 00:05:56.658 Jace: That's, yeah, 00:05:56.898 --> 00:05:58.188 I don't like thinking like that. 00:05:58.428 --> 00:05:58.608 CJ: We're. 00:06:00.288 --> 00:06:02.253 Duke: Do, do you, do you know what this all reminds me of. 00:06:03.153 --> 00:06:06.003 Fruit devcon, wherever you guys are around for fruit devcon. 00:06:06.738 --> 00:06:08.448 Jace: Oh, I wish I could have gone. 00:06:08.448 --> 00:06:10.068 I worked there at the time. 00:06:10.368 --> 00:06:14.808 I worked at fruition, but I lived in Minnesota and so I wasn't able to 00:06:14.808 --> 00:06:19.248 attend and I wasn't on a team that needed to be there, so I wasn't there. 00:06:19.308 --> 00:06:20.448 They had two years though. 00:06:20.448 --> 00:06:22.398 They had for Defcon 13 and 14. 00:06:22.833 --> 00:06:26.493 Duke: I remember I met so many of my, like OG ServiceNow friends there, 00:06:26.718 --> 00:06:28.263 Jace: Is that where you met Matt Barran? 00:06:28.709 --> 00:06:34.199 , Duke: No, I met, Matt through, , LinkedIn chat, but I met James 00:06:34.199 --> 00:06:35.729 Neil there and Joel Olives. 00:06:35.816 --> 00:06:40.256 a few other people, but man, just recently somebody posted like an 00:06:40.256 --> 00:06:43.946 old video of me speaking at Fruit Devcon, just some interview stuff 00:06:43.946 --> 00:06:46.646 and I'm like, who is that child? 00:06:50.396 --> 00:06:54.506 Like, no facial hair, nothing like Matt Brown hair. 00:06:54.506 --> 00:06:55.526 No gray in sight. 00:06:56.096 --> 00:06:56.726 Infant. 00:06:57.266 --> 00:06:58.346 Stop listening to that. 00:06:59.576 --> 00:07:00.896 CJ: Hella idealistic. 00:07:03.806 --> 00:07:04.016 Duke: No. 00:07:04.016 --> 00:07:04.346 Okay. 00:07:04.346 --> 00:07:08.183 But speaking about idealistic, let's get back to what we're here for knowledge. 00:07:08.593 --> 00:07:12.309 , Jace, tell us if you can, , what was the ' cause, you know what I mean? 00:07:12.309 --> 00:07:16.629 Like, we all have the status quo, like , the developer meetups knowledge. 00:07:16.929 --> 00:07:19.929 But what was that one thing that just, you couldn't put it down. 00:07:19.929 --> 00:07:21.849 You had to say, no, I need to build something different. 00:07:22.218 --> 00:07:25.668 Jace: so I ran the developer meetups in Minneapolis, Minnesota for like. 00:07:25.764 --> 00:07:27.984 Four years and they're fine. 00:07:28.044 --> 00:07:29.214 Like I thought it was great. 00:07:29.604 --> 00:07:32.784 I passed that torch off to another individual and they've been doing great 00:07:32.784 --> 00:07:34.554 with that stuff and that's fantastic. 00:07:34.648 --> 00:07:37.718 But the years that I missed going to the conference, the 00:07:37.718 --> 00:07:38.953 network with folks, it really. 00:07:40.238 --> 00:07:43.328 That's what really bothered me when I didn't get to go to those conferences 00:07:43.478 --> 00:07:48.278 and it's so hard to like have a good networking experience with folks. 00:07:48.278 --> 00:07:52.418 And I'm not saying a virtual conference is gonna give you a in-person level 00:07:52.418 --> 00:07:57.381 event of type of networking, but I wanted to bring what I found from 00:07:57.411 --> 00:08:01.431 another online conference that was ran by a company called Netlify who used 00:08:01.431 --> 00:08:03.711 a, a test software called Hopin two. 00:08:04.251 --> 00:08:06.231 And they had this like speed networking. 00:08:06.313 --> 00:08:09.973 And I wanted to bring it to something I could make eventually. 00:08:10.156 --> 00:08:14.993 And then I got frustrated with the event at the ServiceNow Knowledge event. 00:08:15.533 --> 00:08:18.203 And I wanted to make my own because I'm like, why does 00:08:18.203 --> 00:08:19.703 everything feel like a sales pitch? 00:08:19.733 --> 00:08:22.896 I had a podcast with, Ty Roach and Justin Meadows when I was 00:08:22.896 --> 00:08:24.426 at Knowledge this last year. 00:08:25.251 --> 00:08:27.921 Like the three of us came to conclusion that like everything 00:08:27.921 --> 00:08:29.991 here is just to sell the new stuff. 00:08:29.991 --> 00:08:35.494 And like maybe I was naive and I just didn't realize that knowledge just feels 00:08:35.494 --> 00:08:40.564 like a big sales event, but it can't be the only way to have a good conference. 00:08:41.449 --> 00:08:41.929 Duke: Right. 00:08:42.094 --> 00:08:45.214 Jace: I wanted to make something that wasn't just about sales. 00:08:45.334 --> 00:08:49.054 So there's no sponsors, there's no money changing hands. 00:08:49.054 --> 00:08:51.394 This is all out of my pocket. 00:08:51.394 --> 00:08:54.174 And the individual's times we've contributed to make this a thing. 00:08:54.384 --> 00:08:55.944 All the speaker's times. 00:08:56.188 --> 00:09:01.348 there's no bias to like force this to be a sales event or like 00:09:01.348 --> 00:09:03.808 a push for this product event. 00:09:04.048 --> 00:09:06.778 This is just people sharing because they can. 00:09:07.058 --> 00:09:07.778 Duke: It's pure. 00:09:08.228 --> 00:09:11.468 Jace: Yes, and I wanted the first year to be that way, and if there is 00:09:11.558 --> 00:09:15.128 desire for another year, then I'll look for sponsorships and see if we 00:09:15.128 --> 00:09:18.384 can't make this a self-funded thing that makes it worthwhile to run. 00:09:18.629 --> 00:09:19.049 Duke: Mm-hmm. 00:09:19.298 --> 00:09:24.358 CJ: I love the very narrow focus of it, this is , like you said, dude, this 00:09:24.358 --> 00:09:30.328 is a pure thing that is focused only on this, and we're going to keep it. 00:09:30.598 --> 00:09:34.288 We skinny, we're gonna keep it, we're gonna keep it focused so we deliver 00:09:34.288 --> 00:09:35.968 something that's worthwhile attending. 00:09:35.968 --> 00:09:38.518 I, I, I really like that so many 00:09:38.653 --> 00:09:42.643 Jace: I, I will say that organizing it has definitely given me a ton more 00:09:42.643 --> 00:09:48.313 empathy for the folks who organize any event that has more than 50 people. 00:09:48.714 --> 00:09:49.644 Duke: it's insane, right? 00:09:49.694 --> 00:09:55.034 . Not that I've done it myself, but just in trying to get what small groups of people 00:09:55.034 --> 00:09:58.754 talking that I've been able to, like titans of ServiceNow, CJ and the Duke, 00:09:58.964 --> 00:09:59.414 Jace: I mean 00:09:59.684 --> 00:10:00.794 Duke: you really do need to chase. 00:10:01.184 --> 00:10:04.631 Jace: imagine trying to schedule a podcast with 40 people speaking. 00:10:05.116 --> 00:10:05.336 CJ: Ha. 00:10:07.751 --> 00:10:10.511 Jace: You laugh, but like that's what this is, right? 00:10:10.571 --> 00:10:12.011 Jeff: that, that's episode 200. 00:10:14.681 --> 00:10:15.251 CJ: maybe 00:10:16.481 --> 00:10:17.891 Duke: That sounds like a challenge, Corey. 00:10:17.891 --> 00:10:19.301 Like it really does. 00:10:20.621 --> 00:10:21.431 CJ: it does. 00:10:21.431 --> 00:10:21.731 It does, man, 00:10:22.451 --> 00:10:26.584 Jace: You could have a, like a every guest episode, you ring everybody back. 00:10:27.219 --> 00:10:28.639 CJ: all right, man. 00:10:28.799 --> 00:10:30.664 J, you, uh, you cooking my gas over there? 00:10:31.504 --> 00:10:34.474 Duke: Jason's gonna have, Jason's gonna have to come three times 00:10:34.474 --> 00:10:35.644 in the same episode since, 00:10:35.674 --> 00:10:36.094 Jace: Oh man. 00:10:36.094 --> 00:10:37.564 Me and me and Andrew Barnes. 00:10:37.564 --> 00:10:38.314 Both, I think. 00:10:38.314 --> 00:10:38.524 Right. 00:10:39.634 --> 00:10:40.324 Duke: um, have, we 00:10:40.369 --> 00:10:41.839 CJ: back with a different hat on. 00:10:42.169 --> 00:10:43.969 Could leave, come back with another hat on. 00:10:46.144 --> 00:10:48.184 Jace: No, but I mean, it's, it's been fantastic. 00:10:48.184 --> 00:10:49.394 And , the team's been helping out. 00:10:49.394 --> 00:10:52.994 There's a list of contributors on the website, Jeff, Jesse here. 00:10:53.294 --> 00:10:57.854 He's the guy behind the website initially, so like that's been a huge help. 00:10:58.224 --> 00:10:59.189 CJ: I love the website. 00:10:59.991 --> 00:11:00.141 Duke: Yeah. 00:11:00.141 --> 00:11:01.041 I'm just going to it right now. 00:11:01.071 --> 00:11:01.461 Don't worry. 00:11:01.471 --> 00:11:03.211 , We're gonna have a link in the description below, so 00:11:03.211 --> 00:11:05.911 Jace: And like the design of the logos, that's like Courtney 00:11:05.911 --> 00:11:07.531 Brewster and Carlene Carter. 00:11:07.531 --> 00:11:10.981 They work together for like some of the branding and logoing and 00:11:10.981 --> 00:11:13.171 like, I don't have those skills. 00:11:13.444 --> 00:11:14.494 CJ: shout out to Carlene. 00:11:14.494 --> 00:11:14.944 That's my dog. 00:11:15.974 --> 00:11:17.479 Duke: It is a very nice website. 00:11:17.479 --> 00:11:21.483 It's very clean and let's just do a quick look at some of the speakers. 00:11:21.921 --> 00:11:24.853 we go to Sarah Tolson, Kevin Clark. 00:11:24.853 --> 00:11:25.783 Tim Woodruff. 00:11:25.916 --> 00:11:26.816 Chuck Tomasi. 00:11:26.816 --> 00:11:27.626 Ty Roach. 00:11:27.656 --> 00:11:28.526 Is Chuck still going? 00:11:28.526 --> 00:11:29.696 I thought you said he might not be 00:11:29.771 --> 00:11:33.101 Jace: No, Chuck is, Chuck is, he couldn't go to knowledge this last 00:11:33.101 --> 00:11:36.551 year, but knowledge, I asked him if he could be part of it, and then, 00:11:36.971 --> 00:11:38.471 yeah, he, he, he was all about it. 00:11:38.471 --> 00:11:42.551 So I'm super excited that he was able to, , to help steer 00:11:42.581 --> 00:11:45.641 the direction of some of these conferences, discussions and choices. 00:11:46.076 --> 00:11:47.546 Duke: We got Michael Snick. 00:11:47.576 --> 00:11:50.036 I'm just going off the people that I know by name here. 00:11:50.036 --> 00:11:51.266 There's tons of them. 00:11:52.196 --> 00:11:55.643 Atto, Grover, Gregory Yu, Al. 00:11:55.673 --> 00:11:55.943 Wow. 00:11:55.943 --> 00:11:57.683 He got like all ki Han Sho 00:11:58.868 --> 00:11:59.858 Jace: James Neil, 00:12:00.023 --> 00:12:00.953 Duke: James Neil Aud 00:12:00.968 --> 00:12:01.478 Jace: Meg Scow, 00:12:02.243 --> 00:12:07.253 Duke: like Chris Chu, like it's just, I'm not even halfway through the list here. 00:12:07.353 --> 00:12:08.373 Jace: Andrew Chuin, 00:12:09.173 --> 00:12:10.368 Duke: Mike Scow like. 00:12:10.793 --> 00:12:13.118 Jace: Coy, the guy behind SNU Tills, who literally 00:12:13.313 --> 00:12:15.233 Duke: Benson, that guy's got a thing or two to say. 00:12:15.338 --> 00:12:16.478 Jace: don't have any sessions. 00:12:16.478 --> 00:12:18.308 I just have opening and closing ceremony. 00:12:18.488 --> 00:12:20.468 I figure out they see enough as it is. 00:12:20.888 --> 00:12:22.478 Duke: So it's a, it is a who's who. 00:12:22.658 --> 00:12:27.248 And then some of people who've always got valuable stuff to say. 00:12:27.248 --> 00:12:30.428 And let's take a look at some of the topics and sessions like, so James 00:12:30.428 --> 00:12:32.048 Neil's gonna talk about explore. 00:12:32.078 --> 00:12:33.608 That's super awesome. 00:12:33.834 --> 00:12:36.864 pow And Kumar Singh is gonna talk about performance tooling, 00:12:37.374 --> 00:12:39.684 avoiding migration pitfalls. 00:12:40.344 --> 00:12:41.994 Jace: is talking about two week upgrades. 00:12:41.994 --> 00:12:42.204 Chris? 00:12:42.954 --> 00:12:44.124 Duke: oh yeah, that'll be great. 00:12:44.124 --> 00:12:45.234 Two week upgrades. 00:12:45.804 --> 00:12:46.284 Jace: Yep. 00:12:46.704 --> 00:12:47.364 Duke: Wow. 00:12:47.754 --> 00:12:49.854 Uh, monitoring integrations like, 00:12:50.166 --> 00:12:53.316 Jace: And then we got some people from like proper ServiceNow there 00:12:53.316 --> 00:12:57.246 even, I didn't expect that to like to actually talk about ServiceNow stuff. 00:12:58.056 --> 00:13:01.686 I was, I wasn't sure how I felt about it when they submitted and 00:13:01.686 --> 00:13:02.591 then I was like, well, you know what? 00:13:03.226 --> 00:13:04.606 If they wanna talk, let 'em talk. 00:13:05.146 --> 00:13:07.396 So there's Elany, I don't know if I'm saying her name right. 00:13:07.456 --> 00:13:08.416 , Elaia Beaver. 00:13:08.836 --> 00:13:12.526 She's like a doctorate who's talking about the accessibility and 00:13:12.526 --> 00:13:16.576 localization features and now assist and some free open source tool. 00:13:16.716 --> 00:13:16.746 Duke: Oh, 00:13:16.956 --> 00:13:17.226 CJ: man. 00:13:17.226 --> 00:13:19.116 That never gets any coverage this. 00:13:19.116 --> 00:13:19.386 That's 00:13:19.506 --> 00:13:20.711 Duke: Seriously, right? 00:13:20.901 --> 00:13:21.191 Like 00:13:21.321 --> 00:13:21.741 Jace: Right. 00:13:22.071 --> 00:13:24.891 And then Mo, I don't know if I'm saying the guy's last 00:13:24.891 --> 00:13:27.381 name, Mo Moger, Mo, whatever. 00:13:27.531 --> 00:13:29.241 He's doing some jumpstart AI thing. 00:13:29.451 --> 00:13:29.751 Now. 00:13:29.871 --> 00:13:32.241 I did wanna like not emphasize ai. 00:13:32.241 --> 00:13:34.551 I think there's like five or six talks that talk about 00:13:34.551 --> 00:13:37.431 ai, but of 40, that's not bad 00:13:37.838 --> 00:13:39.938 CJ: Yeah, I think that's a, I think that's a pretty good 00:13:39.938 --> 00:13:42.338 proportion there, you can't miss ai. 00:13:43.568 --> 00:13:47.558 And you know, and I, and it is funny how society's kind of breaking down right now, 00:13:47.558 --> 00:13:49.528 you kinda get in , these two camps, right? 00:13:49.528 --> 00:13:52.858 As folks who are like, yeah, AI is great and I'm using it. 00:13:52.858 --> 00:13:56.458 And then you've got AI cynics who are like, yeah, whatever. 00:13:56.698 --> 00:13:58.008 And to me, right? 00:13:58.008 --> 00:14:01.278 Like, I just think this is one of those things you're never gonna escape anymore. 00:14:01.608 --> 00:14:03.828 And so you can't get rid, you can't get rid of it. 00:14:03.828 --> 00:14:07.268 But I also definitely understand the need to not have an entire 00:14:07.268 --> 00:14:08.978 conference that's devoted to it. 00:14:09.413 --> 00:14:13.463 And just to hide the other stuff that is also traditional ServiceNow that, you 00:14:13.463 --> 00:14:14.993 know, folks are using day to day as well. 00:14:15.723 --> 00:14:18.033 Jace: Right, like there's a session just on flow debugging. 00:14:18.063 --> 00:14:22.163 I know, Robert, you have a fantastic video on adding, the 00:14:22.193 --> 00:14:24.023 correct way to air out of a flow. 00:14:24.233 --> 00:14:24.593 Right. 00:14:24.616 --> 00:14:28.786 I'm sure that Selma Shake will talk about that kind of stuff in 00:14:28.786 --> 00:14:31.726 that session, and that's fantastic. 00:14:32.176 --> 00:14:35.146 Duke: What I like about this is the value proposition of 00:14:35.146 --> 00:14:36.406 whatever they're talking about. 00:14:36.406 --> 00:14:40.486 Like conversations, I'm, always drawn into, Are ones where it's like, okay, 00:14:40.486 --> 00:14:44.036 like let's talk about the benefits of this and there's always a, primary 00:14:44.036 --> 00:14:48.613 point of blah, blah, blah ai, and I'm like, AI isn't necessarily the point. 00:14:48.703 --> 00:14:51.583 You know, I just want value. 00:14:51.583 --> 00:14:55.603 If AI gets me that value, then that's just the vehicle that drove me there, 00:14:56.233 --> 00:15:00.043 but I'd have been just as happy if you improve my life X percent by, 00:15:00.493 --> 00:15:01.843 I don't know, something, not ai. 00:15:02.058 --> 00:15:03.468 Jace: Like float debugging, right? 00:15:03.468 --> 00:15:05.043 Like being able to find those problems faster. 00:15:05.763 --> 00:15:06.393 Duke: Yes. 00:15:06.493 --> 00:15:08.358 Jeff: lot of, we wanted to highlight. 00:15:08.973 --> 00:15:11.793 Something like Jason mentioned before, that's useful. 00:15:11.793 --> 00:15:16.889 Now, there are a lot of customers out there that aren't ready for AI and 00:15:16.889 --> 00:15:22.523 now assist or aren't going to purchase it, so we wanted to give people from 00:15:22.523 --> 00:15:25.989 those customers, those clients, the ability to learn something that's not 00:15:25.989 --> 00:15:28.134 tied to AI so they can use it now. 00:15:28.624 --> 00:15:29.439 CJ: See what you did there. 00:15:33.149 --> 00:15:34.409 Jeff: Completely unintentional. 00:15:39.314 --> 00:15:41.444 Jace: but like Sessions, I'm looking forward to probably the 00:15:41.444 --> 00:15:46.094 most, this might not seem like it'd be one, but there's one by Karen. 00:15:46.159 --> 00:15:49.316 Kay, who's talking about field service management at work, that's 00:15:49.316 --> 00:15:50.516 all I'm looking into right now. 00:15:50.516 --> 00:15:54.146 It's all I'm working on, so any content I can consume around field 00:15:54.146 --> 00:15:55.916 service management is like it. 00:15:56.486 --> 00:15:59.966 I haven't had a chance to connect with that speaker specifically 00:16:00.056 --> 00:16:03.836 individually, but I can't wait to see what she put together and I 00:16:03.836 --> 00:16:05.546 can't wait to hear her session. 00:16:05.933 --> 00:16:08.063 , CJ: Sorry, a bit, bit of a little small tangent. 00:16:08.063 --> 00:16:10.493 Is Phil management picking up right now? 00:16:10.553 --> 00:16:14.303 I mean, I remember when it was first Introed and I, you know, I kind of got 00:16:14.303 --> 00:16:18.863 a little bit, but like the, the, the man ride out and so I kind of left it alone. 00:16:19.316 --> 00:16:22.736 Jace: I think it just depends on who your clients are and where you work, right? 00:16:23.426 --> 00:16:26.606 If you work for a company that installs hardware at customer 00:16:26.606 --> 00:16:30.146 sites, like Field Service Management is gonna be a, a shoe in, right? 00:16:30.836 --> 00:16:33.226 You're gonna have to argue not to get it in ServiceNow. 00:16:34.443 --> 00:16:35.313 CJ: Yeah, I definitely see that. 00:16:35.456 --> 00:16:37.286 Jace: there's plenty of customers that are like that. 00:16:37.629 --> 00:16:41.139 So is it gonna be a big customer base that's gonna have that Maybe? 00:16:41.213 --> 00:16:42.113 I don't think it's gonna be huge. 00:16:42.113 --> 00:16:45.263 I think it's gonna be much smaller than any IT service management stuff. 00:16:45.683 --> 00:16:49.013 But you could say something similar around like the HR SD product and 00:16:49.013 --> 00:16:52.643 ServiceNow, which there's another talk by Sabrina Etheridge and I did get a 00:16:52.643 --> 00:16:56.693 chance to meet up with her and I did a whole bunch of HR SD stuff when I was 00:16:56.693 --> 00:16:58.313 at a past employer and I learned like. 00:16:58.398 --> 00:17:01.578 Five things in that like 20 minute talk that she demoed to me. 00:17:02.268 --> 00:17:06.868 So I am super excited if anybody's talk measures up to what I've seen already. 00:17:07.408 --> 00:17:08.728 Duke: That's amazing, dude. 00:17:08.728 --> 00:17:11.908 Maybe let's talk a little bit about what it took to get you here. 00:17:12.308 --> 00:17:15.518 I heard you had a meeting with Sabrina, so she could walk you through her present. 00:17:15.518 --> 00:17:17.698 Have you personally vetted each presentation? 00:17:18.103 --> 00:17:21.163 Jace: I was gonna try to, but there's 40 of them and there's 00:17:21.206 --> 00:17:25.799 six of us that are active in like this, , group that's organizing this. 00:17:26.116 --> 00:17:29.369 And when I started to try to do this, it was like a few weeks ago 00:17:29.543 --> 00:17:32.629 and there's only a month and a half until the session, till October 00:17:32.629 --> 00:17:34.309 17th and now there's even less time. 00:17:34.309 --> 00:17:35.854 There's like 20 days as of recording. 00:17:36.053 --> 00:17:39.533 So to meet with them, I had meet with one a day or we'd have somebody had 00:17:39.533 --> 00:17:40.793 to meet with them like one a day. 00:17:40.993 --> 00:17:41.893 that's what I started with. 00:17:41.893 --> 00:17:44.293 And then I moved to having office hours. 00:17:44.893 --> 00:17:48.193 I need to recommunicate that to all the speakers in case they have questions. 00:17:48.523 --> 00:17:51.373 But I've probably met with like 10 of these people individually. 00:17:51.463 --> 00:17:54.763 I've messaged every one of them either on email or LinkedIn. 00:17:54.953 --> 00:17:56.933 Duke: how did you decide on who gets a spot. 00:17:57.483 --> 00:18:00.033 Jace: that was gonna be a whole thing and I was gonna cut it down, 00:18:00.123 --> 00:18:01.293 but then I thought, you know what? 00:18:01.473 --> 00:18:04.473 If we just make 'em all 15 minute sessions, except for the ones that 00:18:04.473 --> 00:18:08.013 I've already promised half hours to, we can just have everybody speak. 00:18:08.259 --> 00:18:09.759 So you guys get the whole gamut. 00:18:10.119 --> 00:18:11.589 We didn't cut anybody. 00:18:12.579 --> 00:18:13.569 Oh, sorry about that. 00:18:14.576 --> 00:18:14.876 Duke: That's okay. 00:18:14.876 --> 00:18:15.746 That's what D script is for. 00:18:16.094 --> 00:18:19.574 Jace: There was, one session that somebody posted and they had something 00:18:19.574 --> 00:18:20.684 come up and they had to cancel. 00:18:21.074 --> 00:18:24.074 . There's been a couple like rearrangements where people are like, oh, I can't do 00:18:24.074 --> 00:18:25.874 it at that time for x, y, z reason. 00:18:25.874 --> 00:18:26.504 Can you move it? 00:18:27.104 --> 00:18:30.244 And we've been, shuffling the schedule around some and some 00:18:30.244 --> 00:18:31.804 others are like, I need 30 minutes. 00:18:31.804 --> 00:18:33.214 I can't do it in 15. 00:18:33.451 --> 00:18:35.041 that's been really fantastic too. 00:18:35.559 --> 00:18:37.029 Duke: So how does it work logistically? 00:18:37.029 --> 00:18:40.029 Is it just like one long, one day long stream or. 00:18:40.544 --> 00:18:43.154 Jace: So we're using a product called RingCentral. 00:18:43.184 --> 00:18:47.294 RingCentral acquired hopin two, I think a year or two years ago. 00:18:47.548 --> 00:18:51.968 and RingCentral gives you , a platform,, where you can have a list of sessions 00:18:51.968 --> 00:18:56.451 where people can jump in and out of, When you RSVP'd, you're added to a list 00:18:56.451 --> 00:19:00.111 of people who get the emails, like when the event's starting to join the event, 00:19:00.471 --> 00:19:03.591 there'll be a chat on the right, and then on the left there'll be sessions 00:19:03.621 --> 00:19:07.761 and every hour there'll be two, at least two sessions that are happening. 00:19:08.011 --> 00:19:09.271 and you can pick between them. 00:19:09.271 --> 00:19:10.231 You can jump around. 00:19:10.304 --> 00:19:13.364 so it isn't like a single stream, if you will. 00:19:13.803 --> 00:19:17.098 CJ: when you were scheduling , the sessions, were you, looking at, 00:19:17.278 --> 00:19:20.518 okay, I, I've got two HR sessions and I wanna put them in the same 00:19:20.518 --> 00:19:21.928 hour, that sort of thing, and. 00:19:22.993 --> 00:19:27.133 Jace: I asked some folks for some input on the schedules and I, didn't necessarily 00:19:27.133 --> 00:19:30.853 come up with the whole thing myself, but this is kind of where things landed. 00:19:31.123 --> 00:19:34.959 I definitely put things in a way that, Sessions that I wouldn't wanna 00:19:34.959 --> 00:19:36.429 have competing aren't competing. 00:19:36.633 --> 00:19:41.806 And so , I think at the 1230 hour, there's four sessions unfortunately, but two 00:19:41.806 --> 00:19:45.706 of them are very product specific, like I think the HRSD one is at the time. 00:19:45.706 --> 00:19:48.989 And, maybe the sales to procurement one is at the time. 00:19:49.221 --> 00:19:52.881 And then there's an AI talk at the time and something else at the time, and I'm 00:19:52.881 --> 00:19:57.281 not happy about that one situation, but it's like playing a bad game at Tetris 00:19:59.501 --> 00:20:02.494 because like, you don't, you don't wanna set somebody up so 00:20:02.494 --> 00:20:03.934 nobody attends their session. 00:20:03.964 --> 00:20:07.608 But at the same time, you want people to have sessions that 00:20:07.608 --> 00:20:08.958 they can do something with. 00:20:09.108 --> 00:20:09.498 Right. 00:20:10.488 --> 00:20:14.238 Imagine if for the 10 o'clock hour, there was a session on HRSD and a 00:20:14.238 --> 00:20:18.678 session on field service management and you don't use either HRSD or field 00:20:18.678 --> 00:20:23.294 service management, like that'd be a lost half hour or last 15 minutes. 00:20:23.594 --> 00:20:26.584 So, I think we staggered it so that it's good, but once the 00:20:26.584 --> 00:20:28.418 schedules went out, it's more solid. 00:20:28.478 --> 00:20:30.128 I don't wanna change it because then it requires 00:20:30.128 --> 00:20:32.048 communication to the speakers and. 00:20:32.099 --> 00:20:35.489 People's expectations of when these things are gonna be, because unfortunately, 00:20:35.969 --> 00:20:37.139 some employees won't get the. 00:20:37.331 --> 00:20:40.661 , Agency to like just take the day off and attend to all of them. 00:20:41.261 --> 00:20:45.371 They might only be allowed to take off, you know, an hour or two to see the 00:20:45.371 --> 00:20:46.781 sessions that they think are important. 00:20:46.781 --> 00:20:50.231 And it would be really unfortunate if they like said, yeah, between nine and 10, I'm 00:20:50.231 --> 00:20:52.181 busy because I'm in attendance conference. 00:20:52.181 --> 00:20:53.531 And then that session moved. 00:20:53.591 --> 00:20:54.611 Like, wouldn't that be awful? 00:20:55.301 --> 00:20:59.831 So I'm trying really hard not to adjust those schedules as much as I can, but 00:20:59.831 --> 00:21:02.411 I'm understanding why the schedules slip. 00:21:02.531 --> 00:21:04.751 Even at the bigger conference we all go to. 00:21:05.246 --> 00:21:08.576 Which I didn't realize before, and now it makes a lot more sense being 00:21:08.576 --> 00:21:09.801 on the organizing side of this. 00:21:10.709 --> 00:21:11.249 CJ: Nice. 00:21:11.309 --> 00:21:13.269 So, , one other thing around that. 00:21:13.449 --> 00:21:15.879 So let's say I show up at at 11, right? 00:21:15.879 --> 00:21:18.429 And then there's HRSD and field services and you know, I 00:21:18.429 --> 00:21:19.419 don't use either one of those. 00:21:19.419 --> 00:21:20.859 I'm not really interested in either one of those. 00:21:21.069 --> 00:21:21.879 You can have like a live. 00:21:21.939 --> 00:21:25.074 Hours where folks can hang out and while those kind of sessions are going on, 00:21:25.479 --> 00:21:29.409 Jace: there is this networking thing that I'm gonna be emphasizing people 00:21:29.409 --> 00:21:33.249 do at the noon hour or 11 o'clock, depending on where you are, right? 00:21:33.503 --> 00:21:35.363 you can chat in the whole conference. 00:21:35.363 --> 00:21:37.733 There's nothing stopping you from chatting with everybody in the 00:21:37.733 --> 00:21:40.136 conference, in the overarching space. 00:21:40.136 --> 00:21:41.946 A but, there will be an expo hall. 00:21:42.511 --> 00:21:46.848 I offered every speaker an expo hall spot where they could put like a project 00:21:46.848 --> 00:21:50.028 that they're working on or if they wanted their employer to operate that expo 00:21:50.028 --> 00:21:52.188 hall, they can do that, that expo booth. 00:21:52.818 --> 00:21:54.468 And some of them have taken me up on that. 00:21:54.468 --> 00:21:57.498 Some of them decided they didn't want anything to do with it, and that's fine. 00:21:58.038 --> 00:22:01.618 But that's another place where people can go and check out during the event, 00:22:01.618 --> 00:22:03.928 if there's a session that doesn't meet up to what they wanna meet up with. 00:22:04.483 --> 00:22:04.903 CJ: Oh, that's. 00:22:05.570 --> 00:22:08.323 Jace: But it's just been a lot of herding cats. 00:22:09.070 --> 00:22:11.350 I've got two kids, they're nine and 11. 00:22:11.350 --> 00:22:13.420 I was bringing them to school a couple weeks ago. 00:22:13.450 --> 00:22:16.600 'cause in Minnesota, we started school later than a lot of places, I guess. 00:22:16.733 --> 00:22:20.153 And I kept noticing how organized my kids' teachers were. 00:22:20.273 --> 00:22:24.143 Like every table has their name like taped to it with a folder 00:22:24.143 --> 00:22:28.163 of their book stuff, their papers and pencils and this kind of jazz. 00:22:28.703 --> 00:22:32.513 And I was thinking, oh, I wish I had been that organized for this conference. 00:22:33.278 --> 00:22:36.363 CJ: Man, can I tell you I would love a session on that 00:22:38.753 --> 00:22:40.223 Jace: Just to be organized like that, 00:22:40.328 --> 00:22:43.808 CJ: just to be organized, dude, like I am all over the place, right? 00:22:43.988 --> 00:22:45.638 I get things done through brute force 00:22:47.213 --> 00:22:48.953 Jeff: It, it started out well. 00:22:49.036 --> 00:22:53.140 we did start out well with organization, but the larger we 00:22:53.140 --> 00:22:57.266 got, the less organized it got, and it was, it was more difficult to 00:22:57.326 --> 00:22:57.776 Jace: we got? 00:22:58.286 --> 00:22:58.766 Jeff: Yeah. 00:22:58.946 --> 00:23:00.926 The more sessions, the more speakers. 00:23:01.148 --> 00:23:04.883 The more time zone spread that we got, it got a lot more difficult. 00:23:05.176 --> 00:23:09.136 Jace: Yeah, initially there was desire to have this thing go across the 00:23:09.136 --> 00:23:14.236 Atlantic or across the Pacific, like have speakers in their local time 00:23:14.236 --> 00:23:17.941 zones in Britain or Australia, but that would be a lot longer events. 00:23:18.616 --> 00:23:20.416 Be a lot more, I think, difficult. 00:23:20.476 --> 00:23:23.160 Like I was open to it, but I'm like, somebody else is gonna have coordinate 00:23:23.160 --> 00:23:25.680 what events those are gonna be because I don't know who's gonna be 00:23:25.680 --> 00:23:29.576 speaking and I don't know how many people would attend at those hours, 00:23:30.790 --> 00:23:33.070 Duke: What was the hardest part of the whole thing so far? 00:23:33.987 --> 00:23:39.687 Jace: I mean, so far it's been just gathering things and sharing it, I think, 00:23:40.017 --> 00:23:44.507 which doesn't sound hard when I say it out loud, but it's organizing all this 00:23:44.507 --> 00:23:48.520 stuff, getting everybody on the same page this is what we're gonna do, here's how 00:23:48.520 --> 00:23:51.000 we're gonna do it, and that kind of stuff. 00:23:51.000 --> 00:23:52.847 And thankfully, like, Chuck, he's. 00:23:53.279 --> 00:23:57.149 Obviously been a keynote speaker for large conferences for many years and 00:23:57.149 --> 00:24:01.085 organized this podcast and he's like steering that stuff and Carlene Carter, 00:24:01.085 --> 00:24:03.242 she's just as organized in my opinion. 00:24:03.385 --> 00:24:07.309 there's been a lot of help with trying to keep that stuff going pretty smoothly, 00:24:07.879 --> 00:24:09.589 but probably my hardest struggle. 00:24:10.159 --> 00:24:14.239 Right now has been just getting better at using the streaming software 00:24:14.239 --> 00:24:17.389 that we've decided to go with, which is the RingCentral platform. 00:24:17.509 --> 00:24:20.899 But I think it's gonna be fantastic 'cause I've done a bunch of tests with it. 00:24:20.899 --> 00:24:24.262 I've done a bunch of sessions with it already, and for all the troubles 00:24:24.262 --> 00:24:27.622 that I have with it, I think it's just me picking on the nuance of it now. 00:24:27.984 --> 00:24:31.577 Jeff: the hardest part for me, probably the organization piece, assisting 00:24:31.577 --> 00:24:36.724 where possible and, doing my best, to support Jace he had the idea, I 00:24:36.724 --> 00:24:40.294 really wanted to make this happen, so anytime he came to me and was like, 00:24:40.294 --> 00:24:42.034 Hey, do you think we can do this? 00:24:42.184 --> 00:24:45.784 I immediately wanted to dive in and try and make it happen, , just for him, 00:24:45.844 --> 00:24:49.444 because he put so much into it, just to support him on this, journey for this. 00:24:49.774 --> 00:24:53.344 Jace: There was that one time, Jeff, I wasn't in tears, but I was 00:24:53.344 --> 00:24:54.894 beat, , I didn't know what to do. 00:24:55.072 --> 00:24:58.522 I asked for help from that group that I had set up on Basecamp, 00:24:58.552 --> 00:25:02.009 and it was like a page along and pretty much plead somebody help me. 00:25:02.039 --> 00:25:06.239 I've got these like 17 things that need doing and I don't know how to do half 00:25:06.239 --> 00:25:11.329 of them, but thankfully between Jeff, Jesse, Andia Moore and other individuals 00:25:11.329 --> 00:25:14.575 that I can't think of off the top of my head, they all stepped up and helped out 00:25:14.575 --> 00:25:16.795 and helped me get past that hard part. 00:25:17.575 --> 00:25:19.735 Me asking for help is a hard thing for me to do. 00:25:20.355 --> 00:25:23.295 CJ: I totally sympathize, but how cool is that? 00:25:23.542 --> 00:25:27.379 That we put out the call people answered that's this community. 00:25:27.409 --> 00:25:28.669 That's what I love about it. 00:25:29.279 --> 00:25:31.594 man, that, that just, that gives me the warm and fuzzies. 00:25:33.359 --> 00:25:35.929 Duke: Now, if you could have any one outcome of the Knowledge 00:25:35.929 --> 00:25:37.634 conference, what would it be? 00:25:37.924 --> 00:25:42.304 Jace: I would like to see enough people express interest into it to make it 00:25:42.304 --> 00:25:46.714 its own thing that makes it viable for me to operate with other people 00:25:46.714 --> 00:25:48.559 in a way that makes sense financially. 00:25:48.920 --> 00:25:52.070 What I mean by that is it offsets enough of someone's income that 00:25:52.070 --> 00:25:56.150 they can do it part-time, like take off like a few weeks to operate it. 00:25:56.517 --> 00:25:56.877 Right. 00:25:57.147 --> 00:25:57.897 That'd be very cool. 00:25:57.897 --> 00:26:02.664 In my opinion that or, change maybe it to, instead of being like a. 00:26:02.812 --> 00:26:04.555 Conference about these things. 00:26:04.555 --> 00:26:05.995 Maybe there's two of them. 00:26:05.995 --> 00:26:10.652 Maybe one is by developers, for developers to understand what they can do to more 00:26:10.652 --> 00:26:14.689 a new talent meets hiring employers. 00:26:14.825 --> 00:26:16.265 that'd be very cool to do as well. 00:26:16.265 --> 00:26:16.445 L. 00:26:17.142 --> 00:26:19.299 CJ: I love the perspective of making. 00:26:19.299 --> 00:26:23.982 This self-sustaining, Because if anything's going to endure, it has 00:26:23.982 --> 00:26:29.562 to be that ability for it to exist on its own and you know, and sometimes 00:26:29.562 --> 00:26:31.272 that's entirely volunteer led, right? 00:26:31.272 --> 00:26:34.252 And , you just get enough people who have a passion for it and they 00:26:34.252 --> 00:26:36.322 donate the time and things work out. 00:26:36.322 --> 00:26:39.082 I'm on the board of a number of nonprofits here locally. 00:26:39.339 --> 00:26:44.769 but then sometimes that is we need someone who has a particular set of skills. 00:26:45.094 --> 00:26:47.284 And that particular set of skills needs to be hired. 00:26:48.114 --> 00:26:53.214 And so how do you get that without asking for donations and then, hoping 00:26:53.214 --> 00:26:57.174 that you meet the goal every year so the conference can, on one of the local 00:26:57.174 --> 00:27:01.734 nonprofits that I, I'm a part of, we put on a, a local, neighborhood fest, And. 00:27:02.109 --> 00:27:06.189 Every year it is hand to mouth trying to see if we're gonna make it or get 00:27:06.189 --> 00:27:09.159 enough money to make sure that we can do everything that we want to do. 00:27:09.309 --> 00:27:11.709 Renting the stage food, so on and so forth. 00:27:11.769 --> 00:27:15.699 So like, there's definitely something to be said about having an event and 00:27:15.699 --> 00:27:18.879 making it self-sustaining so that you don't have to worry about that 00:27:18.879 --> 00:27:23.769 part and you can focus on making the event better year after year, after. 00:27:24.449 --> 00:27:28.372 Jace: Yeah, I mean, self-sustaining would be the best outcome that this could have. 00:27:28.585 --> 00:27:30.115 But that's hard to achieve. 00:27:30.159 --> 00:27:33.249 right now we're operating at super lean because I don't wanna 00:27:33.249 --> 00:27:34.989 spend more money than I have to. 00:27:35.949 --> 00:27:39.369 We're still at over a thousand dollars spent already, and that's not including 00:27:39.369 --> 00:27:42.669 the people's time that people put in, and I would love to give money 00:27:42.669 --> 00:27:47.199 or give some sort of compensation to every speaker, to every person. 00:27:47.689 --> 00:27:49.189 I'm sorry if that's picking up on the mic. 00:27:49.189 --> 00:27:49.999 My dog is. 00:27:50.809 --> 00:27:51.289 Duke: That's okay. 00:27:51.289 --> 00:27:52.159 He's got something to say. 00:27:52.339 --> 00:27:53.239 Jace: He is got something to say. 00:27:53.779 --> 00:28:00.109 He's, he's unhappy with the situation of, of, of non self-sustaining conferences. 00:28:01.032 --> 00:28:04.007 but no, I mean, this year, totally peer intent, no bias, no outside money. 00:28:05.447 --> 00:28:08.507 Next year, I'm definitely gonna be using some of the details that I was 00:28:08.507 --> 00:28:11.597 asking when people registered because like I asked a couple questions like, 00:28:11.597 --> 00:28:13.152 what's your relationship to ServiceNow? 00:28:13.757 --> 00:28:14.717 Are you new to service? 00:28:14.722 --> 00:28:17.117 Are, are you expect, you know, exploring ServiceNow? 00:28:17.837 --> 00:28:18.767 Are you a customer? 00:28:18.767 --> 00:28:19.607 Are you a partner? 00:28:19.757 --> 00:28:20.717 Do you work at ServiceNow? 00:28:21.107 --> 00:28:21.557 Right? 00:28:22.157 --> 00:28:24.827 So like those kinds of questions and like, where do you work? 00:28:24.827 --> 00:28:28.187 And that kind of stuff I think is really gonna be useful if I go to, if 00:28:28.187 --> 00:28:30.077 we go to seek sponsorship next year. 00:28:30.794 --> 00:28:35.804 Because then it'll tell those people who would give money what eyeballs would be in 00:28:35.804 --> 00:28:37.934 front of whatever it is they wanna share. 00:28:38.324 --> 00:28:39.817 Duke: Have you looked into GoFundMe or. 00:28:40.614 --> 00:28:41.334 Jace: I haven't, 00:28:41.439 --> 00:28:43.989 Duke: a donation platform and just have itself. 00:28:44.459 --> 00:28:47.334 Jace: I, I haven't, I just wanted to self-fund this first one. 00:28:47.334 --> 00:28:51.114 So there wasn't any expectation of anybody for money stuff. 00:28:51.714 --> 00:28:54.804 But I think the biggest cost is the time that people put in. 00:28:55.552 --> 00:28:56.002 Duke: Yeah. 00:28:56.052 --> 00:28:57.972 building things definitely costs time, 00:28:58.722 --> 00:29:00.732 Jace: Well, right, and then what is your time worth? 00:29:00.732 --> 00:29:03.642 Like right now, I'm putting in at least four hours a week on 00:29:04.027 --> 00:29:04.447 Duke: Mm-hmm. 00:29:05.262 --> 00:29:05.682 Jace: Right. 00:29:06.197 --> 00:29:06.317 Duke: Yep. 00:29:06.552 --> 00:29:08.952 CJ: Yeah, and you've announced it, way back what? 00:29:09.192 --> 00:29:10.242 Beginning of the summer. 00:29:10.242 --> 00:29:14.322 So you know, you've probably been putting in four plus hours a week on 00:29:14.322 --> 00:29:16.392 it for several months at this point. 00:29:16.714 --> 00:29:20.104 plus everyone else that you have helping you out and, and, and the amount of 00:29:20.104 --> 00:29:23.974 time that they're putting into it and the speakers to Rob's point, right? 00:29:23.974 --> 00:29:28.174 The speakers and getting, polishing up their, whatever they're building 00:29:28.174 --> 00:29:31.530 and whatever their, talking points are and things of that nature, right? 00:29:31.530 --> 00:29:33.960 I, there's a lot of time that goes into this stuff and as far the, 00:29:34.230 --> 00:29:38.024 the benefit of the larger community and man, I just can't say how. 00:29:38.614 --> 00:29:42.784 You know, happy and proud I am of you, of you, of doing this, something like this. 00:29:42.784 --> 00:29:47.680 Like this is major, the give back dude, and it is, is incredible. 00:29:48.804 --> 00:29:49.284 Jace: Thank you. 00:29:50.274 --> 00:29:53.094 Wouldn't it be possible without the people helping me, like Jeff, Jesse, 00:29:53.124 --> 00:29:59.554 Kalisha Moore, Chuck Tomasi, Carlene Carter, Justin Meadows, Slava, SI 00:29:59.554 --> 00:30:00.904 can't think of the other names. 00:30:00.934 --> 00:30:01.804 Anybody I'm missing there, Jeff? 00:30:02.244 --> 00:30:03.234 Jeff: Courtney Brewster. 00:30:03.504 --> 00:30:04.014 Jace: Courtney. 00:30:04.014 --> 00:30:04.314 Yep. 00:30:04.494 --> 00:30:05.934 Wouldn't be possible without her either. 00:30:07.329 --> 00:30:10.909 Jeff: Her being able to design all the social stuff, , with Carlene 00:30:11.029 --> 00:30:13.512 really made things realistic. 00:30:13.512 --> 00:30:18.282 It gave the speaker something to share for their sessions, allowed us to share early. 00:30:18.445 --> 00:30:20.815 cause I'm like, Jace, I don't have design skills. 00:30:21.049 --> 00:30:23.239 if AI can't create it for me, it's not happening. 00:30:23.669 --> 00:30:24.929 CJ: Huh, me too, man. 00:30:27.899 --> 00:30:29.549 you know what would be really interesting? 00:30:29.629 --> 00:30:33.989 After the conference wraps, , if you, , come back together and you do 00:30:33.989 --> 00:30:36.759 it behind the scenes that this is what it took to actually get this going. 00:30:37.712 --> 00:30:40.622 these are the people who are involved and you have, you know, and it doesn't 00:30:40.622 --> 00:30:43.442 even have to be a aligning, this could be just things that you guys 00:30:43.592 --> 00:30:45.212 kind of record and stitch together. 00:30:45.632 --> 00:30:49.172 But it's like, you know, Jeff, you just mentioned about the social aspect 00:30:49.172 --> 00:30:52.022 and you know, and having someone who, you know, has that ability. 00:30:52.517 --> 00:30:55.757 Jason mentioned like the, the website and having someone who can 00:30:55.757 --> 00:30:57.437 do that and so on and so, right. 00:30:57.707 --> 00:31:00.497 All these things that are largely invisible to folks who show 00:31:00.497 --> 00:31:01.727 up and attend a conference. 00:31:02.000 --> 00:31:05.660 And you know, just really talking through like how those things come 00:31:05.660 --> 00:31:10.194 to be and the skill sets that they took and, the evolution of it. 00:31:10.539 --> 00:31:13.299 Jace: Yeah, I'd love to have one of those discussions after the fact. 00:31:13.809 --> 00:31:17.512 Like I said, I, I did made a post a few weeks ago and I tagged, Nick. 00:31:17.512 --> 00:31:19.322 TI like the one of. 00:31:19.672 --> 00:31:23.439 The top guys at ServiceNow cause I was looking up something on, was 00:31:23.439 --> 00:31:27.315 it 2020 threes conference where he was speaking and he had, stopped 00:31:27.315 --> 00:31:31.092 for a moment to thank all of the people who made the knowledge event. 00:31:31.092 --> 00:31:36.882 I think of 2023 or 2024, what it is, and she, he had like named names and stuff 00:31:37.482 --> 00:31:42.125 and I expressed like I have such a deeper empathy for that kind of thankfulness 00:31:42.155 --> 00:31:46.212 that, gratitude he showed to those individuals because it takes a village. 00:31:46.395 --> 00:31:47.145 CJ: Yeah, absolutely. 00:31:47.185 --> 00:31:50.095 I know Nick shout Nick t uh, Nick's amazing. 00:31:50.095 --> 00:31:52.280 the time he puts into this community is great. 00:31:52.572 --> 00:31:54.522 Duke: All right, we're at 38 minutes of record. 00:31:54.649 --> 00:31:57.409 if you're interested in attending the Null Edge conference, the 00:31:57.409 --> 00:32:02.509 website is www.thenulledge.com. 00:32:02.659 --> 00:32:05.119 We'll also have a link in the description free below. 00:32:05.419 --> 00:32:05.839 Jace. 00:32:05.839 --> 00:32:08.224 Jeff, any final words for those who are interested in the conference? 00:32:09.029 --> 00:32:11.339 Jace: Share with your friends, share with your coworkers. 00:32:11.549 --> 00:32:12.359 Convince your boss. 00:32:12.359 --> 00:32:16.259 It's worth taking the day off 'cause there's so much good content and 00:32:16.259 --> 00:32:19.439 there'll be live components that you won't be able to do after the fact, 00:32:19.469 --> 00:32:20.909 even if the sessions are recorded. 00:32:21.487 --> 00:32:25.417 Jeff: And even if you're not able to attend, still share with your friends. 00:32:25.592 --> 00:32:26.012 all free. 00:32:26.517 --> 00:32:27.537 Attend what you want. 00:32:27.657 --> 00:32:31.077 hopefully everybody learns something new and we're just trying 00:32:31.077 --> 00:32:31.712 to give back to the community. 00:32:32.119 --> 00:32:32.574 CJ: Love it. 00:32:32.790 --> 00:32:33.150 Love it. 00:32:33.450 --> 00:32:33.900 Jace. 00:32:33.900 --> 00:32:35.490 Jeff, thank you so much for coming on. 00:32:35.490 --> 00:32:36.840 It's great having you on the show. 00:32:37.200 --> 00:32:38.790 And uh, yeah, I can't wait to attend. 00:32:38.790 --> 00:32:39.600 I'm looking forward to it. 00:32:39.600 --> 00:32:40.350 I've got my whole day blog. 00:32:40.920 --> 00:32:41.340 So, 00:32:41.490 --> 00:32:41.985 Duke: Same here. 00:32:42.035 --> 00:32:42.720 Can't wait. 00:32:42.810 --> 00:32:43.680 CJ: Yeah, it's gonna be awesome. 00:32:43.880 --> 00:32:44.090 Duke: All right. 00:32:44.090 --> 00:32:45.050 God speed guys.