James Dooley: Today we’re talking about your approach to lead nurturing. It’s an important question because not everyone who fills in a form, lands on your website, or calls you is ready to buy immediately. So what are you doing to nurture those leads?

Kasra Dash: Lead nurturing is crucial not just for lead generation companies but also for the customers receiving the leads. Rolling back a bit from a lead gen perspective, some great ways to nurture include retargeting people who visited your website but didn’t fill out the form. You can warm them up through Facebook ads to bring them back to inquire. Another way is publishing informational articles. You nurture people from informational intent into commercial intent. As they click through internal links and learn more, they move down the buying cycle and become hotter leads.

Chasing quantity doesn’t work unless you’re also improving quality. And once customers receive the inquiry, they should nurture as well through email funnels or sales funnels.

A few actionable tips: add a newsletter. On my website, I send SEO tips, and over time subscribers get to know me—six months later, they might hire me. Another strategy is an optimized thank-you page. When someone submits a form, they land on a page containing case studies. That builds trust instantly.

Once you have the lead, send a follow-up message: a thank-you email, a 24–48 hour update, something to reassure them. Many people expect a quote within minutes, but if you tell them you’ll respond soon, that’s enough to keep them warm.

If you send a quote—say you’re a conservatory company—some people simply miss the email. A quick phone call helps: “Did you receive my quote?” Maybe it landed in spam. Multiple touchpoints matter.

Many businesses obsess over generating more leads every month, but increasing funnel efficiency by even 5% can drastically increase conversions across the year.

James Dooley: Exactly. Touchpoints make a huge difference. Traditional marketing always said people must see you five times before enquiring, and that applies online too. Once you’ve sent a quote, you can follow up with case studies or testimonials, or even chase up two weeks later. Some people prefer calls, others like WhatsApp or email. A gentle check-in—“Did you get the quote? Is everything okay with it?”—works better than hard selling.

Ask for feedback instead of pushing the sale. If they chose a cheaper competitor, you can clarify material differences, pricing factors, or why the quotes aren’t the same. Sometimes that wins them back.

Kasra Dash: Exactly. If you’re a business owner hiring a lead generation company, ask what they’re doing to nurture leads. Do they produce educational blogs? Are they helping prospects move from informational to commercial intent?

At FatRank.com, fill out the form to inquire about our lead generation service. We do a lot of lead nurturing, but we’re commission-based only, so we’ll also ask what you’re doing to nurture leads after receiving them. Nurturing is essential on both sides to ensure the right type and quality of lead converts.

If you have any questions, leave a comment below.