In this episode, Jimmy is joined by special guest Chris Enright. Chris is a one-person shop owner who shares his journey of growth, learning, and taking responsibility in the automotive industry. He shares valuable insights on handling mistakes, compensating their team, and handling demanding customers gracefully.
00:05:11 Kitchen neglect leads to poor impression.
00:09:39 Transmission shop misdiagnoses, wastes client's money.
00:16:11 Revenue doesn't justify taking someone else's spot.
00:19:55 Started understanding numbers, need financial freedom.
00:26:19 Office redesign eliminates waiting and repairs on the same day.
00:31:52 Flipping cars didn't profit but helped financially.
00:36:36 Positive input matters; avoid negativity, and improve.
00:40:41 Take responsibility for everything in your life.
00:45:51 Not commenting much, just scrolling, challenging others.
00:53:21 Lack of training for one-person shop owners.
00:57:15 Always someone better or worse, continuous learning.
01:00:21 The majority is understanding, but mistakes hurt financially.
01:05:58 How you handle mistakes differentiates businesses.
01:10:17 Customer questions bill. The mechanic handled the situation well.
01:15:58 Compensating staff for total productivity, want transparency.