WEBVTT 1 00:00:02.390 --> 00:00:05.470 Heath Shearon: Anna Gonzalez. What's going on? Sis. 2 00:00:05.470 --> 00:00:07.230 Ana Gonzalez: Hey? He! I'm glad to be here. 3 00:00:07.370 --> 00:00:13.540 Heath Shearon: Man. I'm so glad you're here. It looks like you got the chopsticks already set to go, so we're good to go there. Huh! 4 00:00:13.540 --> 00:00:17.496 Ana Gonzalez: Yeah, thank you. Yes, I met that with chatship. So I'm very proud of it. 5 00:00:17.760 --> 00:00:18.670 Heath Shearon: Awesome. 6 00:00:18.850 --> 00:00:26.039 Heath Shearon: So those that aren't watching it. She's got a picture behind her of chopsticks, and you made that with chat. Gpt, huh! 7 00:00:26.040 --> 00:00:26.839 Ana Gonzalez: I did. 8 00:00:26.970 --> 00:00:28.069 Ana Gonzalez: And what's the significance. 9 00:00:28.070 --> 00:00:29.069 Heath Shearon: To the chopsticks. 10 00:00:29.070 --> 00:00:30.247 Ana Gonzalez: You, you know. 11 00:00:31.100 --> 00:00:35.150 Ana Gonzalez: I. I have studied martial arts for 30 years, so. 12 00:00:35.150 --> 00:00:35.550 Heath Shearon: Marsha. 13 00:00:35.550 --> 00:00:37.590 Ana Gonzalez: Which is part of what I am. 14 00:00:37.670 --> 00:00:40.860 Ana Gonzalez: and also the credit card is very representative of 15 00:00:40.910 --> 00:00:43.580 Ana Gonzalez: I mean, that used to be my favorite movie when I was like 7. 16 00:00:43.580 --> 00:00:44.119 Heath Shearon: Heck, yeah. 17 00:00:44.120 --> 00:00:54.957 Ana Gonzalez: Younger. So yeah, that's been like with me all the time. So I was like, what can I put in my background? That's representative of me. So you can see. I mean, I have my gummy bird that makes me very happy. 18 00:00:55.210 --> 00:00:56.439 Heath Shearon: Heck, yeah, I. 19 00:00:56.440 --> 00:01:05.770 Ana Gonzalez: I was like, I need something that represents Karate. And why would everybody see with Karate? Well, chopsticks, Karate Kid, you know Mr. Mayagi. 20 00:01:05.770 --> 00:01:16.510 Heath Shearon: Yeah. Oh, yeah. Love it. Absolutely love it. Okay. And the gummy bear is that representative of just you like candy, or representative of something else. 21 00:01:16.670 --> 00:01:30.960 Ana Gonzalez: You know the Gummy bear is not representative of anything. I was looking for some lighting. I was looking for this warrior actually, and while I was looking for that warrior for those who are not looking at it, it's it's a. 22 00:01:31.480 --> 00:01:35.210 Ana Gonzalez: you know, some some tubes with the light bulb, and it has like a 23 00:01:36.090 --> 00:01:37.370 Ana Gonzalez: like a 24 00:01:38.328 --> 00:01:44.379 Ana Gonzalez: lightsaber. So while looking for that warrior, I found that gummy bear, that gummy bear is a it's a it's a. 25 00:01:44.430 --> 00:01:45.670 Ana Gonzalez: It's also a light. 26 00:01:46.120 --> 00:01:47.380 Heath Shearon: Dude I. 27 00:01:47.380 --> 00:01:47.759 Ana Gonzalez: Think, yeah. 28 00:01:47.760 --> 00:02:06.400 Heath Shearon: I'm a i'm a gummy bear guy. Sour Patch kids. Haribo Gummy bears you name it. I love it so. I'm a big gummy bears, Guy, so that that caught my eye. And then, of course, being a big guy, I love food. So I love Chinese food. I love chopsticks, Japanese food, the whole 9 so pretty awesome. 29 00:02:06.675 --> 00:02:18.239 Heath Shearon: There's probably every week we have a Bocce you know, or Chinese food of some sort. So, but I've never gotten the whole chopsticks thing down, and I used to hold like a pencil and then move your other fingers, and 30 00:02:18.400 --> 00:02:22.849 Heath Shearon: I don't know. I've never been able to figure it out, so maybe someday, if we meet in person you could teach me how to use chopsticks. 31 00:02:22.850 --> 00:02:24.369 Ana Gonzalez: Yeah, of course, I think it's fun. 32 00:02:24.630 --> 00:02:26.020 Heath Shearon: Yeah, dude awesome. 33 00:02:26.420 --> 00:02:32.785 Heath Shearon: So let's take a a walk down Memory Lane. Why don't you tell me a little bit about who you are? Tell the audience, you know. 34 00:02:33.210 --> 00:02:45.650 Heath Shearon: you know, kind of your background. Lead me up to where you are today. I don't want to go back to birth that makes it a little creepy, but you can at least, you know. Take me back a little bit and tell me where you are and what what's been going on, and all that good stuff. 35 00:02:45.650 --> 00:02:49.370 Ana Gonzalez: Well, I'm Anna Gonzalez. I was born and raised in Mexico City. 36 00:02:49.952 --> 00:03:00.480 Ana Gonzalez: My background actually is an architecture. I went to school for architecture. And then I decided, well, this is this is not what I want to do. I want to do photography. So I did that. 37 00:03:00.500 --> 00:03:06.339 Ana Gonzalez: But what I like my real passion, was teaching Karate, so I taught Karate for 38 00:03:06.490 --> 00:03:09.969 Ana Gonzalez: 15 years, and that took me places. 39 00:03:10.271 --> 00:03:18.579 Ana Gonzalez: Teaching. Karate took me to leave to New York. I opened a school there. It's still up and running, and then I went back to Mexico City, and then I moved to Texas. 40 00:03:18.880 --> 00:03:22.930 Ana Gonzalez: and I've been in Texas for 10 years. I am in Austin, Texas. 41 00:03:23.780 --> 00:03:29.120 Ana Gonzalez: and you know life takes you places. So I have this 42 00:03:30.300 --> 00:03:34.869 Ana Gonzalez: passion for learning like it's it's it's an obsession. It's 43 00:03:36.010 --> 00:03:42.769 Ana Gonzalez: I I don't know I would translate it. The direct translation would be. It's disgusting. I don't think it's disgusting, but it's it's a. 44 00:03:42.770 --> 00:03:43.380 Heath Shearon: That's right. 45 00:03:43.380 --> 00:03:45.569 Ana Gonzalez: Learning, you know. Yeah, so. 46 00:03:45.570 --> 00:03:46.010 Heath Shearon: Yeah, yeah. 47 00:03:46.010 --> 00:03:52.970 Ana Gonzalez: That obsession for learning has taken me to. Yes, I worked in architecture for a while. 48 00:03:53.290 --> 00:04:00.119 Ana Gonzalez: and then it has moved me in a different direction. And we've been doing 49 00:04:00.847 --> 00:04:08.619 Ana Gonzalez: building sales systems for companies and sales teams, and that's what we've been doing. And now with 50 00:04:08.970 --> 00:04:12.370 Ana Gonzalez: I call it the the 4th Industrial Revolution. 51 00:04:13.321 --> 00:04:19.280 Ana Gonzalez: We are installing those that that knowledge in sales and systems 52 00:04:19.480 --> 00:04:20.620 Ana Gonzalez: into 53 00:04:20.829 --> 00:04:24.050 Ana Gonzalez: using it with AI integrating AI to it, so that 54 00:04:24.360 --> 00:04:25.560 Ana Gonzalez: we can help better. 55 00:04:26.280 --> 00:04:30.360 Heath Shearon: I love that. So what? How did you get from there? From architecture 56 00:04:30.420 --> 00:04:44.799 Heath Shearon: to building sales teams to AI, from Karate? And so that's a that's an interesting journey, and I love that. I think the audience is going to be interested in that, too. Why, why, that transition, what? What's the interest in in AI. From all of that background. 57 00:04:47.140 --> 00:04:51.070 Ana Gonzalez: that's a good question. I can tell you that. 58 00:04:51.590 --> 00:05:08.700 Ana Gonzalez: Well, with the obsession for learning new things whenever something new comes, I start learning it, and then I start obsessing over it. And I am like, Oh, I want to be an expert in this, and I don't think that I will ever be an expert on on anything, because nobody can learn 100% of everything. 59 00:05:08.700 --> 00:05:09.740 Heath Shearon: Right, you know. 60 00:05:09.740 --> 00:05:12.073 Ana Gonzalez: And AI is still evolving. 61 00:05:12.540 --> 00:05:13.310 Heath Shearon: 100%. 62 00:05:13.310 --> 00:05:15.100 Ana Gonzalez: Changing very fast. 63 00:05:15.741 --> 00:05:18.829 Ana Gonzalez: What I can tell you is that 64 00:05:19.610 --> 00:05:23.199 Ana Gonzalez: we've been building those sales systems and those sales teams. 65 00:05:23.450 --> 00:05:24.870 Ana Gonzalez: and 66 00:05:25.320 --> 00:05:27.860 Ana Gonzalez: I don't know if this has happened to do. You have kids, heath. 67 00:05:28.330 --> 00:05:29.420 Heath Shearon: Oh, yeah, 3 of them. 68 00:05:29.560 --> 00:05:34.149 Ana Gonzalez: Oh, my gosh! How can you do that? I have one, and I can barely manage that. 69 00:05:35.260 --> 00:05:38.480 Ana Gonzalez: Anyways, I realized that 70 00:05:38.940 --> 00:05:41.039 Ana Gonzalez: sometimes I would call 71 00:05:41.790 --> 00:05:46.850 Ana Gonzalez: his doctor or his dentist to make an appointment, and I mean they don't shine for their 72 00:05:47.010 --> 00:05:55.240 Ana Gonzalez: really great customer service, you know, and it was really hard to get a hold of them to make an appointment. So I was like there should be a way 73 00:05:56.425 --> 00:06:01.650 Ana Gonzalez: and also, you know those you call the cable company. It's 74 00:06:02.050 --> 00:06:09.040 Ana Gonzalez: super uncomfortable to oh, you want English press one. You want Spanish press 2. Do you want. 75 00:06:09.040 --> 00:06:09.740 Heath Shearon: Yeah. 76 00:06:09.990 --> 00:06:11.870 Ana Gonzalez: It's it's it's annoying. 77 00:06:12.920 --> 00:06:14.140 Ana Gonzalez: So 78 00:06:14.720 --> 00:06:19.330 Ana Gonzalez: there we we found this gap in the market, and 79 00:06:19.430 --> 00:06:21.140 Ana Gonzalez: we started to 80 00:06:21.380 --> 00:06:23.350 Ana Gonzalez: see that also. 81 00:06:25.250 --> 00:06:28.020 Ana Gonzalez: we made our mission to save the world from 82 00:06:28.640 --> 00:06:30.429 Ana Gonzalez: crappy chat book experience. 83 00:06:30.800 --> 00:06:45.739 Ana Gonzalez: So what we're right doing right now is building chat, box chat bots that actually have a conversation with you. I don't know if you've been to a website and you have questions and you go to the chat Bot, and the Chatbot is like, what's your name? 84 00:06:45.960 --> 00:06:54.219 Ana Gonzalez: Okay, what's your email address? And you're like, this is my email address. And then Shepherd is like, Go to the corner, wait for 2 days for me to to reply to you. 85 00:06:55.250 --> 00:06:58.023 Ana Gonzalez: you know, like, that's actually what they do. 86 00:06:58.370 --> 00:06:59.600 Heath Shearon: Yeah, no, you're right. 87 00:06:59.600 --> 00:07:06.779 Ana Gonzalez: So the average response time. And this is actually a stat, the average response time to online increase is 47 h. 88 00:07:07.220 --> 00:07:09.500 Heath Shearon: Wow! I did not know that. 89 00:07:09.500 --> 00:07:14.569 Ana Gonzalez: It's 47 h. So can you remember a website you visited 2 days ago or 2? I mean. 90 00:07:14.920 --> 00:07:19.150 Heath Shearon: Not even 2 min ago. I can't remember, not even 2 min ago. 91 00:07:19.150 --> 00:07:26.589 Ana Gonzalez: So if I mean, if you don't respond to Ellie within 5 min, your chance of converting them drops by 80%. 92 00:07:27.930 --> 00:07:29.069 Heath Shearon: Yeah, this is a. 93 00:07:29.070 --> 00:07:30.300 Ana Gonzalez: Actual stat. 94 00:07:31.350 --> 00:07:37.639 Ana Gonzalez: So with all the sales systems that we build with all the we had clients who are like. 95 00:07:37.660 --> 00:07:41.190 Ana Gonzalez: I mean, I have a lot of leads, but I don't know how to 96 00:07:41.350 --> 00:07:43.009 Ana Gonzalez: like. I can't keep up with them. 97 00:07:43.360 --> 00:07:47.059 Heath Shearon: Right? Well, yeah. And in the insurance industry. 98 00:07:47.220 --> 00:07:54.449 Heath Shearon: we have a lot of people that are, you know, starting to get more online leads and more things like that from online. And 99 00:07:54.460 --> 00:08:01.170 Heath Shearon: you know or they'll get those, you know. Inquiries really quickly like that. And we tell people all the time and in our sales trainings that 100 00:08:01.280 --> 00:08:03.690 Heath Shearon: you have to respond to them within a minute. 101 00:08:03.850 --> 00:08:14.659 Heath Shearon: 1 min, like. If you don't, then it decreases. By this amount, I mean, you could respond in 5, and still probably close it. But your likelihood of closing is much higher when you get back to him within 60 seconds. 102 00:08:14.980 --> 00:08:21.330 Ana Gonzalez: Yes, so 5 min your your chance. Convertive in it, converting it, converting them. Oh, my goodness. 103 00:08:21.330 --> 00:08:22.090 Heath Shearon: No, you're good. 104 00:08:22.090 --> 00:08:23.658 Ana Gonzalez: Can we do this in Spanish? 105 00:08:23.920 --> 00:08:27.889 Heath Shearon: Yeah, no, because I could. Maybe my audience could understand it, part of them. But. 106 00:08:27.890 --> 00:08:28.370 Ana Gonzalez: Yeah, I know. 107 00:08:28.370 --> 00:08:29.440 Heath Shearon: So I can. 108 00:08:29.440 --> 00:08:30.500 Ana Gonzalez: It's in English. 109 00:08:30.500 --> 00:08:43.759 Heath Shearon: And no, I'm kidding. But yeah, I just 60 seconds, because again, I know me. And I know the rest of you know the the world out there right now. We're such an and I call it a Squirrel Society, or Adhd society, where 110 00:08:43.940 --> 00:08:52.889 Heath Shearon: they're gonna be waiting for that minute. 2 min, and then they're finally going back. Oh, I'm gonna go to another site. Let me go check Geico, or let me go check progressive or let me go check this website, that website. 111 00:08:52.890 --> 00:08:57.539 Ana Gonzalez: Yes, yes, I don't know if this happens to you, but if I need to wait like 10 min. 112 00:08:58.240 --> 00:09:09.609 Ana Gonzalez: I go to the competition. I go to the next website, and I see who responds faster. So the average actually, the average response rate. Time for AI powered sales and support assistance is 9 seconds. 113 00:09:10.380 --> 00:09:11.230 Heath Shearon: Oh, wow! 114 00:09:12.810 --> 00:09:16.219 Heath Shearon: So what was the 47 h stat, then? 115 00:09:17.390 --> 00:09:18.740 Ana Gonzalez: Oh, for 116 00:09:18.850 --> 00:09:21.329 Ana Gonzalez: businesses to actually reply so. 117 00:09:21.330 --> 00:09:26.280 Heath Shearon: Okay. So if you get AI involved instantly goes for 47 h to 9 seconds. 118 00:09:26.530 --> 00:09:32.110 Ana Gonzalez: So if you get that chat, but who's like, what's your name? What's your email goes in the corner? I'll get back to you later 119 00:09:33.080 --> 00:09:34.230 Ana Gonzalez: 47 h. 120 00:09:34.490 --> 00:09:35.640 Ana Gonzalez: I somewhat. 121 00:09:35.640 --> 00:09:41.959 Heath Shearon: I think that's hilarious, that that the voice that you put with that go there. It's like so choppy. It's hilarious. 122 00:09:41.960 --> 00:09:43.168 Ana Gonzalez: Don't you feel like that. 123 00:09:43.410 --> 00:09:45.600 Heath Shearon: It does feel that way. That's really funny. 124 00:09:45.670 --> 00:09:46.490 Ana Gonzalez: Yeah. 125 00:09:46.490 --> 00:09:55.500 Heath Shearon: So go ahead. No, I I think you're you were on this other. I didn't mean to interrupt you earlier, but just, you know, related that back into insurance in the space that I'm in. 126 00:09:55.630 --> 00:10:00.969 Heath Shearon: you know, the more and more people are getting involved with with technology and adding. 127 00:10:00.980 --> 00:10:05.930 Heath Shearon: you know, quoting portals on their website. They're adding, you know, opportunities on their websites. 128 00:10:05.940 --> 00:10:13.040 Heath Shearon: you know. I I think our industry has always been a Tad behind on certain technologies. But we are seeing more and more people 129 00:10:13.210 --> 00:10:17.459 Heath Shearon: that are thinking about adding chat bots, or virtual assistants, or 130 00:10:17.470 --> 00:10:30.409 Heath Shearon: something that to that effect. And so again with your transition into that talk to me a little bit about what you're seeing, cause you work outside of insurance. You probably have some clients with an insurance. But 131 00:10:30.450 --> 00:10:35.759 Heath Shearon: what are you seeing within the sales cultures out there, and how you're helping them improve. 132 00:10:36.240 --> 00:10:44.998 Ana Gonzalez: Well, I mean, now that you mention it, we're actually working with a large insurance brokerage now to install AI voice appointment setting for several of their agents 133 00:10:45.721 --> 00:10:52.579 Ana Gonzalez: and I mean for those who aren't comfortable with it yet. We have live human centers as well. But 134 00:10:52.840 --> 00:10:58.659 Ana Gonzalez: we're finding that conversion rates for AI setters are similar to human colors 135 00:10:58.670 --> 00:11:02.709 Ana Gonzalez: as long as the script is dialed in, and they are trained properly, and how to handle the call. 136 00:11:03.290 --> 00:11:08.770 Heath Shearon: So that's a good, you know, a good segment or segue into what I wanted to ask you, as far as 137 00:11:09.030 --> 00:11:10.480 Heath Shearon: those out there. 138 00:11:10.550 --> 00:11:16.249 Heath Shearon: whether you're in the insurance industry or real estate mortgage any sales industry out there. 139 00:11:17.050 --> 00:11:25.130 Heath Shearon: How do you get them to overcome the objection of the fear of AI, or the fear of Chat bots, or the fear of. 140 00:11:25.220 --> 00:11:27.460 Heath Shearon: you know, taking that out of a human control. 141 00:11:28.795 --> 00:11:31.359 Ana Gonzalez: Well, it depends on where the fear is founded. 142 00:11:33.030 --> 00:11:33.490 Heath Shearon: That's good. 143 00:11:33.490 --> 00:11:38.850 Ana Gonzalez: I've heard I've heard some objection of, oh, people like to call people like to talk to people. 144 00:11:39.000 --> 00:11:39.740 Ana Gonzalez: Yeah. 145 00:11:39.910 --> 00:11:49.900 Ana Gonzalez: And you know, we have found that most people don't care if they're talking to a machine or not like the only they only care that they get their problem solved. 146 00:11:50.960 --> 00:11:59.659 Ana Gonzalez: So when people are interacting with the chat bot or with a voice, AI, what's important for them is that their problem gets solved. 147 00:11:59.720 --> 00:12:01.660 Ana Gonzalez: And whenever, like. 148 00:12:02.080 --> 00:12:09.820 Ana Gonzalez: I don't know, I go to a website, I want to get my problem solved. And I don't want to talk to some. Someone like what I want is my problem solved. 149 00:12:10.130 --> 00:12:10.840 Heath Shearon: Right. 150 00:12:11.210 --> 00:12:12.280 Ana Gonzalez: And 151 00:12:12.510 --> 00:12:18.289 Ana Gonzalez: when someone actually agrees to book an appointment with you. 152 00:12:18.480 --> 00:12:19.030 Heath Shearon: Yeah. 153 00:12:19.030 --> 00:12:21.220 Ana Gonzalez: That's because they're ready to talk to you. 154 00:12:25.200 --> 00:12:31.670 Heath Shearon: No, you're right, you're right. You were on a roll there. I was taking notes over here. Sorry? So I I think. 155 00:12:31.860 --> 00:12:39.040 Heath Shearon: but that is, you know, something that a lot of people hesitate on is but what I've always told people is AI 156 00:12:39.090 --> 00:12:48.860 Heath Shearon: technology. If you're going to go back just to broad scope of technology, or even now, chat bots. I think they're setting you up for the human conversation. 157 00:12:48.900 --> 00:12:56.940 Heath Shearon: It might begin. It might begin with the chat bot! Or a voice. What do you call a voice? Bot, voice, chat. I don't know what you call the voice ones, but 158 00:12:58.500 --> 00:13:13.950 Heath Shearon: I think that's setting up the conversation. Or like you said appointment setting for the human conversation. So it's still relationships with humans. But is it just beginning here and cutting out that time from a human of setting the appointment. Now you can actually talk to them right. 159 00:13:14.150 --> 00:13:22.049 Ana Gonzalez: Yes, and you know some customers can even tell the difference between an AI assistant and a human. I mean, we're not trying to fool anyone but. 160 00:13:22.050 --> 00:13:23.060 Heath Shearon: Yes. Good. Point. 161 00:13:23.060 --> 00:13:23.490 Ana Gonzalez: Even. 162 00:13:23.490 --> 00:13:24.440 Heath Shearon: Very good. Point. 163 00:13:24.440 --> 00:13:33.760 Ana Gonzalez: It's sometimes better to disclose up front rather than just hope. The customer doesn't notice. But some of them don't notice. Like I, I have this client who 164 00:13:33.830 --> 00:13:48.729 Ana Gonzalez: so we have this chat, but that we install in her on her site. And she was talking to me. We we knew each other from before, and she was telling me, you know what I'm I think I'm gonna close my business, because, like I I'm 165 00:13:49.320 --> 00:13:51.169 Ana Gonzalez: I don't know. It's getting slow. 166 00:13:51.490 --> 00:14:00.828 Ana Gonzalez: So we just installed a chat bot on her website. Not even AI boys, not even on her 167 00:14:01.550 --> 00:14:10.770 Ana Gonzalez: SMS or anywhere else, just her her website. And she thought that nobody was visiting her website. 168 00:14:11.030 --> 00:14:16.919 Ana Gonzalez: 2 weeks later we saw all the conversations that her chat book was having. We saw this is an 169 00:14:17.740 --> 00:14:20.700 Ana Gonzalez: an event, a party venue for kids. 170 00:14:20.910 --> 00:14:30.350 Ana Gonzalez: We saw that the chat but was replying to questions. What was booking appointments for for open play, and also the. 171 00:14:30.420 --> 00:14:35.470 Ana Gonzalez: And this is funny. The book the chat Bot booked a party. 172 00:14:35.830 --> 00:14:42.920 Ana Gonzalez: and I don't know about you. I didn't know that people would spend $5,000 in a in a party for their kids. 173 00:14:43.130 --> 00:14:45.249 Ana Gonzalez: These parties are had. 174 00:14:45.250 --> 00:14:45.660 Heath Shearon: Wow! 175 00:14:45.660 --> 00:14:51.849 Ana Gonzalez: Take it like that. This Bud booked a party a $4,000 party for her at 10 at night, while she was 176 00:14:51.920 --> 00:14:53.450 Ana Gonzalez: talking her kid in. 177 00:14:53.490 --> 00:14:56.899 Ana Gonzalez: she texted me. The next morning she sent me a screenshot she was like 178 00:14:57.170 --> 00:14:59.030 Ana Gonzalez: who who was 179 00:14:59.270 --> 00:15:01.480 Ana Gonzalez: who was having this conversation. 180 00:15:01.520 --> 00:15:04.849 Ana Gonzalez: and it's like that's that's your chat, bot. She's like 181 00:15:05.370 --> 00:15:13.609 Ana Gonzalez: she talks like a human like she would. She would not believe that her chat bot was actually having 182 00:15:13.980 --> 00:15:17.099 Ana Gonzalez: an interaction that looked like like seemed human. 183 00:15:17.780 --> 00:15:20.620 Heath Shearon: Yeah. And to your point that 184 00:15:20.760 --> 00:15:22.319 Heath Shearon: you know the 1st thing that 185 00:15:22.690 --> 00:15:28.600 Heath Shearon: I think of, I think of chat bots. So people asking me, why would I want to have a chat pot? Or why would I want to have something like this 186 00:15:28.790 --> 00:15:34.370 Heath Shearon: is because it does give you that 24, 7, access 24, 7 customer service that 187 00:15:34.790 --> 00:15:41.419 Heath Shearon: you know your human support or your staff at the office or at home wherever they're at. 188 00:15:41.750 --> 00:15:55.449 Heath Shearon: they're gonna be 9 to 5, 8 to 5, you know Dolly Parton, or 9 to 5. But you know they're not gonna be able, you know. No, I shouldn't be able to. But they're not gonna want to work 24, 7. So when you could deploy that chat bot. 189 00:15:55.800 --> 00:16:02.376 Heath Shearon: But you also brought up another good point when you're talking about them, setting that appointment, getting that $5,000 close on that 190 00:16:03.310 --> 00:16:08.850 Heath Shearon: Talk to my audience a little bit about those that are are new to it, or thinking about the chat bots or whatnot. 191 00:16:08.920 --> 00:16:16.120 Heath Shearon: Where does that? How do you? I guess the accuracy and the the information that they're able to spit out. 192 00:16:16.170 --> 00:16:21.679 Heath Shearon: and the way they can sound more like your agency, or your company, or your firm, or whatever it might be. 193 00:16:22.166 --> 00:16:28.319 Heath Shearon: Where does that come from? And what's the importance, I guess, from getting the end like, where does that come from? Is that in? 194 00:16:28.620 --> 00:16:33.559 Heath Shearon: I'm trying to phrase this question right. And I'm I'm struggling there. But you know I'm talking about like. 195 00:16:33.910 --> 00:16:42.700 Heath Shearon: how important is the data. I guess that you're putting in and where they come. Where does that come from? And like? Is it from a Crm or from your management system? Where is that. 196 00:16:42.900 --> 00:16:53.599 Ana Gonzalez: Well, we trade the bots in house we have seen a lot of platforms out there for chat bots and for AI voice. 197 00:16:53.730 --> 00:16:55.230 Ana Gonzalez: And 198 00:16:55.820 --> 00:17:00.000 Ana Gonzalez: we just didn't like them. So when you don't like something, you just 199 00:17:00.230 --> 00:17:07.915 Ana Gonzalez: that's what we do. Which is like, Okay, I don't like this. So I'm gonna do it myself. So we have a proprietary 200 00:17:08.319 --> 00:17:14.379 Ana Gonzalez: software. We have developers in house. If if I don't train them myself. 201 00:17:14.810 --> 00:17:25.709 Ana Gonzalez: our developers train them. And then we we have this very rough quality control. Now about how will the AI represent me correctly? 202 00:17:25.900 --> 00:17:26.490 Ana Gonzalez: You gotta. 203 00:17:26.490 --> 00:17:33.270 Heath Shearon: If there's an agency out there listening, an insurance company agency underwriter, whatever it might be, out there listening to this. 204 00:17:33.590 --> 00:17:39.920 Heath Shearon: how do they get over that hurdle like? What do they need to know? What do they need to do in order to set these chat bots up to be 205 00:17:40.480 --> 00:17:42.730 Heath Shearon: effective in their agency, or their company. 206 00:17:42.730 --> 00:17:49.700 Ana Gonzalez: Well, in our case they just need to know their business. If you know your business, you know how your AI should sound like. 207 00:17:50.090 --> 00:17:50.990 Heath Shearon: Okay. Yeah. 208 00:17:51.320 --> 00:17:53.103 Ana Gonzalez: So I think it's 209 00:17:54.890 --> 00:17:58.379 Heath Shearon: Would they set up like a FAQ and load that in of like? 210 00:17:58.680 --> 00:18:05.920 Heath Shearon: Okay, go ahead like, those are the kind of thing like, what kind of tools they need to have in their agencies behind the scenes, to be able to deploy a chat. Bot. 211 00:18:06.110 --> 00:18:12.960 Ana Gonzalez: They only need to know their business, what they do, their messaging and the Faqs. That's all. 212 00:18:12.960 --> 00:18:13.630 Heath Shearon: Okay. 213 00:18:13.630 --> 00:18:30.400 Ana Gonzalez: For for me to be able to, and and what they want their their chat, what to do like they wanted to make appointments, or they wanted to just answer customer service questions, or they wanted them to only send a link to checkout or a link to to calendar. That's what they need to know. 214 00:18:30.400 --> 00:18:31.020 Heath Shearon: Okay. 215 00:18:31.020 --> 00:18:34.589 Ana Gonzalez: Their business and what they want their child to do. That's it. 216 00:18:34.590 --> 00:18:36.600 Heath Shearon: There is some work on the back end. 217 00:18:37.180 --> 00:18:41.319 Heath Shearon: For the the human or the the staff, and then they probably need to update that 218 00:18:41.510 --> 00:18:42.700 Heath Shearon: quite often. 219 00:18:43.120 --> 00:18:46.739 Ana Gonzalez: Yes, whenever they need updates, like, I mean, I don't know how it's 220 00:18:48.440 --> 00:18:51.810 Ana Gonzalez: sometimes with with companies. They need to do them themselves. 221 00:18:51.910 --> 00:18:55.610 Ana Gonzalez: And you said. You just let me know. And I just did the updates myself 222 00:18:55.810 --> 00:19:02.590 Ana Gonzalez: and let me go back to something that you mentioned, because I think it's pretty hilarious. You mentioned something about the 223 00:19:03.675 --> 00:19:08.389 Ana Gonzalez: the appointment sitters or the workers. They work 9 to 5, and that's it, and they don't want to work 224 00:19:09.230 --> 00:19:10.010 Ana Gonzalez: more. 225 00:19:10.040 --> 00:19:12.430 Ana Gonzalez: But let me add that 226 00:19:12.660 --> 00:19:15.640 Ana Gonzalez: I mean the the AI powered assistant. 227 00:19:15.640 --> 00:19:16.260 Heath Shearon: Yeah. 228 00:19:16.260 --> 00:19:19.509 Ana Gonzalez: They work 24, 7, they never miss a shift, they never. 229 00:19:19.510 --> 00:19:20.070 Heath Shearon: Disagree. 230 00:19:20.070 --> 00:19:28.579 Ana Gonzalez: They don't take long lunches. Lunch breaks they don't fight with their boyfriend the night before. They never ask for a raise like. 231 00:19:28.580 --> 00:19:29.020 Heath Shearon: They just hold. 232 00:19:29.020 --> 00:19:33.970 Ana Gonzalez: And just scripts and processes, and they book the appointments all day long without your involvement. 233 00:19:34.140 --> 00:19:34.710 Heath Shearon: Right. 234 00:19:34.710 --> 00:19:38.519 Ana Gonzalez: Yeah, if you if you give them feedback, they don't take them personally, you know. 235 00:19:38.800 --> 00:19:40.533 Heath Shearon: Yeah. And I I think, 236 00:19:41.400 --> 00:19:44.909 Heath Shearon: you know, going back to that, I think you're exactly right. I don't. I mean. 237 00:19:45.190 --> 00:19:51.670 Heath Shearon: they don't give you the headache sometimes that an employee may give you, but on the flip side, on the other side of that I think that 238 00:19:52.000 --> 00:19:58.249 Heath Shearon: you know. To educate this chat. Bot, you know, I think, and I'd love to hear your thoughts on. This is personalizing that 239 00:19:58.280 --> 00:20:18.280 Heath Shearon: to using your company lingo, your agency lingo, you know. Maybe it's that, you know. You want to have a little more laid back where they might use, you know, more modern day lingo. Or it might be that you want them really professional. And you want them to speak in certain terms. Yeah. Or maybe there's certain language within your town or your city that you need them to use to help them to. 240 00:20:18.500 --> 00:20:30.919 Heath Shearon: you know. Sound like part of your te, you know. You know what I'm saying. Yeah. Do you see a lot of that? Is that something that you see out there outside of just antibots? But you know all chat bots. Did you see some of that. 241 00:20:33.830 --> 00:20:35.729 Heath Shearon: A sore subject, for you. Sounds like. 242 00:20:36.180 --> 00:20:37.921 Ana Gonzalez: You know, I I just. 243 00:20:39.800 --> 00:20:41.419 Heath Shearon: I love the passion, it hit me. 244 00:20:42.440 --> 00:20:46.680 Ana Gonzalez: I have seen a lot of chat bots who 245 00:20:47.840 --> 00:20:49.860 Ana Gonzalez: are trained 246 00:20:50.180 --> 00:20:51.920 Ana Gonzalez: by 247 00:20:52.330 --> 00:20:53.590 Ana Gonzalez: tech bros. 248 00:20:54.030 --> 00:20:58.245 Ana Gonzalez: yeah. And and by tech bros, I mean, yeah, they know the technology. 249 00:20:58.900 --> 00:21:05.269 Ana Gonzalez: but they don't know how to do sales. We've been doing sales systems for 15 years. So we know the topic. 250 00:21:05.470 --> 00:21:08.880 Ana Gonzalez: And those tech Bros are. 251 00:21:09.540 --> 00:21:10.569 Ana Gonzalez: I mean. 252 00:21:10.730 --> 00:21:18.420 Ana Gonzalez: I'm gonna show my age here. They're 20. They're 20 year old guys who know the technology. 253 00:21:19.240 --> 00:21:21.149 Ana Gonzalez: But the business part. 254 00:21:21.160 --> 00:21:24.579 Ana Gonzalez: the how to manage sales how to qualify a lead. Yeah. 255 00:21:26.170 --> 00:21:28.540 Ana Gonzalez: there's it's it's not there or. 256 00:21:28.540 --> 00:21:36.210 Heath Shearon: Okay, tell me, what does that look like? Then how do you get a chat bot, to be able to qualify a lead like, how does someone listen to this? How do they do that? 257 00:21:36.700 --> 00:21:39.160 Heath Shearon: Or to be able to do some of those things you're talking about? 258 00:21:39.410 --> 00:21:41.369 Ana Gonzalez: Well, there's different questions that you need to make. 259 00:21:41.790 --> 00:21:42.470 Heath Shearon: Okay. 260 00:21:42.600 --> 00:21:48.530 Ana Gonzalez: And sometimes, for instance, at with the checkups that I that I've seen. It's 261 00:21:49.170 --> 00:21:59.040 Ana Gonzalez: I. I go there and ask a question, and the bot replies to me, either with a really long answer that I'm like, Oh, my goodness, this is like the encyclopedia here 262 00:21:59.140 --> 00:22:00.140 Ana Gonzalez: or 263 00:22:00.725 --> 00:22:09.650 Ana Gonzalez: I ask a question, and the bot replies to me with something that I did not ask, that I did not need to know or like. That was not my question. This doesn't make sense. 264 00:22:10.210 --> 00:22:14.100 Ana Gonzalez: and also by people who 265 00:22:14.160 --> 00:22:16.180 Ana Gonzalez: I mean English is not my mother language. 266 00:22:16.350 --> 00:22:32.170 Ana Gonzalez: but I can tell that the bot was trained by someone who also does not know English like A couple of days ago I was because sometimes I like to go to websites and see the chat bots and like how they're doing, and that helps me 267 00:22:32.230 --> 00:22:35.849 Ana Gonzalez: figure out. Oh, my chat, but should be doing this like, you know. 268 00:22:36.280 --> 00:22:37.120 Heath Shearon: Yeah. 269 00:22:37.400 --> 00:22:51.510 Ana Gonzalez: And this this chat bot was using very weird grammar like, Oh, let's align an appointment so that like line up, who says that? You know. 270 00:22:51.510 --> 00:22:54.000 Heath Shearon: I know I totally get it. I totally get it. 271 00:22:54.340 --> 00:22:59.820 Heath Shearon: They're just using corporate lingo, like alignment. Or you know, whatever it might be. Yeah. 272 00:22:59.820 --> 00:23:10.809 Ana Gonzalez: Either corporate lingo or or words that give away that their AI like. I don't know if you've seen now post like people now 273 00:23:10.920 --> 00:23:13.770 Ana Gonzalez: have been using AI to replace themselves. 274 00:23:13.820 --> 00:23:16.898 Ana Gonzalez: and I can talk a lot about about that. 275 00:23:18.260 --> 00:23:19.360 Ana Gonzalez: it's it's 276 00:23:19.650 --> 00:23:23.609 Ana Gonzalez: AI is not here to replace you. It's here to augment you and. 277 00:23:23.610 --> 00:23:27.599 Heath Shearon: You. Thank you. Cause that's the biggest pushback in our industry 278 00:23:27.930 --> 00:23:30.165 Heath Shearon: is people say, 279 00:23:31.110 --> 00:23:46.519 Heath Shearon: I'm gonna be replaced by AI. I'm gonna be replaced by chat. But you know, or my boss is replacing me with virtual assistants, or whatever it might be. So I love that you said that so I'd love for you to continue on if you want to. With that I interrupted you. But yes, that is a huge 280 00:23:46.720 --> 00:23:48.929 Heath Shearon: push back that I hear in our space. 281 00:23:48.930 --> 00:23:54.249 Ana Gonzalez: Oh, I can go on all night long about this. Yes. Well. 282 00:23:54.290 --> 00:24:00.559 Ana Gonzalez: AI is not. It's here to replace you. Yes, if you wanted to replace. You, you know. 283 00:24:00.560 --> 00:24:00.980 Heath Shearon: Yeah. 284 00:24:00.980 --> 00:24:02.479 Ana Gonzalez: Want, if you want like. 285 00:24:02.680 --> 00:24:04.529 Ana Gonzalez: If I train at Chatbot 286 00:24:04.800 --> 00:24:06.779 Ana Gonzalez: to make appointments for you 287 00:24:06.940 --> 00:24:12.389 Ana Gonzalez: like the chapel will will be there to make appointments. But you will need a human monitoring those appointments. 288 00:24:12.640 --> 00:24:18.379 Ana Gonzalez: you know. So it's not here to replace you. It's to replace the repetitive tasks 289 00:24:18.560 --> 00:24:19.220 Ana Gonzalez: that you do. 290 00:24:19.220 --> 00:24:19.630 Heath Shearon: Yes. 291 00:24:19.630 --> 00:24:25.110 Ana Gonzalez: It's going to lift this heaviness of your shoulders. But you still need to 292 00:24:25.170 --> 00:24:27.619 Ana Gonzalez: monitor that the AI is doing correctly. 293 00:24:28.780 --> 00:24:30.150 Ana Gonzalez: You know it's it's here, too. 294 00:24:30.150 --> 00:24:30.490 Heath Shearon: Yeah. 295 00:24:30.490 --> 00:24:34.459 Ana Gonzalez: Meant to you. It's going to to make your job easy. 296 00:24:35.700 --> 00:24:37.620 Heath Shearon: Yeah, instead of you spending. 297 00:24:38.040 --> 00:24:52.470 Heath Shearon: you know, 30, 45 min, however long. It would take 2 h, whatever it may be, in your day to set these appointments, you could be out on the appointments that were set for you, while someone's in the background, Chatbot in the background setting more appointments for you. 298 00:24:52.700 --> 00:24:56.829 Heath Shearon: or instead of you having your staff sitting at your desk. 299 00:24:57.130 --> 00:25:05.509 Heath Shearon: you know, processing claims, or you know, policy, information gathering and whatnot. You could have a chat pot. Gather that information for you. 300 00:25:05.920 --> 00:25:06.320 Ana Gonzalez: Yeah. 301 00:25:06.320 --> 00:25:08.629 Heath Shearon: When you know you train your clients. 302 00:25:08.990 --> 00:25:13.759 Heath Shearon: and that's the other part of it that I would love to hear your, you know, so I've got. 303 00:25:13.920 --> 00:25:29.720 Heath Shearon: If I'm agency owner, Billy, Bob, and I've got my agency set up. I don't know why I use Billy, Bob, I guess, because I'm in the South. But you know I'm I'm I've got Billy Bob insurance agency, and I want to start, you know, using these chat bots. I I think there's you know some 304 00:25:30.476 --> 00:25:34.273 Heath Shearon: I guess a learning curve there, and some things you've got to 305 00:25:35.080 --> 00:25:38.950 Heath Shearon: to talk to about and like. Set up with your clients to be able to say, Okay. 306 00:25:39.190 --> 00:25:45.759 Heath Shearon: hey? You know, clients, we're now using chat bots here and again going back to you, said the transparency. You're not trying to fool anybody. 307 00:25:45.880 --> 00:25:50.849 Heath Shearon: We're now using chatbots. Please feel free to log into our website or log into your app 308 00:25:51.150 --> 00:25:52.950 Heath Shearon: or log into whatever. 309 00:25:53.000 --> 00:26:05.349 Heath Shearon: And you know you can get claims, information way faster. That way. You can get policy information faster by using our chat bots. If you still want to call humans, we're here. But I think you gotta train your clients 310 00:26:05.580 --> 00:26:09.789 Heath Shearon: in order to get them to use the chat bots. Otherwise you're spending money for nothing. 311 00:26:10.520 --> 00:26:21.779 Ana Gonzalez: Well, you know that's a good point that you're making. If if you want to disclose that you're using Chatbots cool, and if you don't want to disclose. Disclose that you're using Chatbots. That's also cool. People go there. 312 00:26:21.780 --> 00:26:22.220 Heath Shearon: Right. 313 00:26:22.220 --> 00:26:28.089 Ana Gonzalez: And maybe they will figure out that it's a chat bot or not. I had this 314 00:26:28.200 --> 00:26:42.049 Ana Gonzalez: so my chat bot for for our company his name is John Connor, and I saw a conversation that John Connor had with someone. And this person asked John Connor, hey, are you an AI assistant, or are you, AI? Something like that? 315 00:26:42.050 --> 00:26:42.400 Heath Shearon: Yeah, so. 316 00:26:42.400 --> 00:26:51.319 Ana Gonzalez: John Connor was like, Well, that's and I this I thought it was hilarious, but junk, because John Connor said, well, that's what they tell me, but I don't believe them. 317 00:26:51.630 --> 00:26:58.709 Ana Gonzalez: So John Connor was disclosing. Yes, I am an AI, but like I don't believe them, because I'm here to help like it doesn't matter, you know. 318 00:26:58.960 --> 00:26:59.640 Heath Shearon: Yeah. 319 00:27:00.000 --> 00:27:02.050 Ana Gonzalez: And he he got. 320 00:27:02.410 --> 00:27:10.709 Ana Gonzalez: He got the the conversation handles, and the person was not even like, Oh, it was like, Oh, okay! And the conversation went on. 321 00:27:12.390 --> 00:27:13.810 Heath Shearon: Yeah. So you're saying. 322 00:27:13.820 --> 00:27:21.810 Heath Shearon: you can. You can tell people that you're using the chat bots and AI or you could not. And you know you still think that 323 00:27:22.010 --> 00:27:26.200 Heath Shearon: it'll be effective either way, and maybe you'll not even notice that it's a Chatbot. 324 00:27:26.350 --> 00:27:33.720 Ana Gonzalez: Maybe they don't even notice, and if they want to know, the Chapl can tell them, yeah, I'm an AI. So I'm I'm here to help. So what can I help you with. 325 00:27:33.720 --> 00:27:37.310 Heath Shearon: Yeah, I think that's a great way again. Transparency. 326 00:27:37.330 --> 00:27:42.209 Heath Shearon: and say, yes, I am a chat bot. However, you know and. 327 00:27:42.210 --> 00:27:43.470 Ana Gonzalez: Let's get you. 328 00:27:44.130 --> 00:27:45.370 Ana Gonzalez: Yeah. Taken care of. 329 00:27:46.020 --> 00:27:46.800 Heath Shearon: Or 330 00:27:47.190 --> 00:27:54.049 Heath Shearon: I've seen cases early on. I still think it's relevant, you know. Now is, if let's say you start the process 331 00:27:54.240 --> 00:27:59.259 Heath Shearon: with a chat, bot! And you're, you know, customers on there, you know, working through a claim 332 00:27:59.420 --> 00:28:02.300 Heath Shearon: or working through trying to figure out 333 00:28:02.410 --> 00:28:04.860 Heath Shearon: there some information on their insurance. 334 00:28:05.210 --> 00:28:10.080 Heath Shearon: It starts there. But then the Chatbot could be trained to say, Let me connect you with Anna. 335 00:28:10.250 --> 00:28:24.659 Heath Shearon: and she could take this for the conversation further, and then they could connect you seamlessly, especially in a VoIP system. They could just ring the phone. You could train them to do that or send an email to say, Hey, you know, Anna, you know I've got 336 00:28:24.710 --> 00:28:33.630 Heath Shearon: Customer John on the phone, and whatever I don't, I just think there's so many things you could do to at least engage the customer, and then hand it off. 337 00:28:33.830 --> 00:28:39.280 Ana Gonzalez: Yeah, that's exactly right. If you're doing the chat. But the Chatbot can be like, Hey, you know what? 338 00:28:39.619 --> 00:28:52.360 Ana Gonzalez: Let me connect you with Anna, and then the chappa will let me know. Hey, I have this customer. Let's I'm I'm booking an appointment for this customer with you because Chappa doesn't know if if I'm doing something else, if I'm like 339 00:28:52.370 --> 00:28:58.349 Ana Gonzalez: at the pool with my kid, you know. And if it's AI boys, we're working on 340 00:28:58.540 --> 00:29:08.929 Ana Gonzalez: the AI voice. Add the call right at the call. The AI voice is like, Hey, you know what? Let me connect you to a human. Here. I'm texting you this this link for you to 341 00:29:09.338 --> 00:29:12.440 Ana Gonzalez: book your appointment, or would you like me to book it for you? 342 00:29:12.710 --> 00:29:13.120 Heath Shearon: Right. 343 00:29:13.120 --> 00:29:19.179 Ana Gonzalez: And and the AI voice his our AI voice right now. His name is Theo. So Theo. 344 00:29:19.480 --> 00:29:24.009 Ana Gonzalez: Someone told me that it's hilarious that I call in by him, and she, instead of it. 345 00:29:24.810 --> 00:29:27.310 Ana Gonzalez: interact with them so much that it's like. 346 00:29:27.310 --> 00:29:27.869 Heath Shearon: It's like a real. 347 00:29:27.870 --> 00:29:28.280 Ana Gonzalez: So. 348 00:29:28.280 --> 00:29:28.690 Heath Shearon: Yeah. 349 00:29:29.290 --> 00:29:30.020 Heath Shearon: really, funny. 350 00:29:30.296 --> 00:29:42.189 Ana Gonzalez: But anyways, Theo can during the call tell you, hey? You know what? Let me send you this text, and you can book an appointment with with the human right there and then, or would you like me to book it for you. 351 00:29:42.990 --> 00:29:44.944 Heath Shearon: Yeah, I I think that's awesome. 352 00:29:46.200 --> 00:29:57.139 Heath Shearon: so there's so many different use cases that could be used, you know, with chat bots, with AI, with all of those things that we could probably get into whole another situation there. But 353 00:29:57.180 --> 00:30:02.019 Heath Shearon: or a whole another conversation there, and we we'll probably bring you back for some of those other conversations. But 354 00:30:02.110 --> 00:30:05.999 Heath Shearon: talk to me a little bit about okay. So you you went from 355 00:30:07.386 --> 00:30:08.939 Heath Shearon: your previous 356 00:30:09.170 --> 00:30:11.300 Heath Shearon: life in, you know. 357 00:30:11.760 --> 00:30:22.529 Heath Shearon: I guess drawing. I don't know what you were doing, Prior. What were you doing? And but you went from that to AI and sales systems and building sales systems. And then 358 00:30:22.843 --> 00:30:27.400 Heath Shearon: you created a company for chat bots. You've already alluded to it a little bit. 359 00:30:27.560 --> 00:30:32.829 Heath Shearon: Tell me a little bit about that what is and is antibots. 360 00:30:33.060 --> 00:30:34.420 Ana Gonzalez: It is Annabus. Yes. 361 00:30:34.420 --> 00:30:42.290 Heath Shearon: Anabouts and so clever. It's funny I I make fun of my my daughter all the time, because my youngest. 362 00:30:42.420 --> 00:30:52.789 Heath Shearon: because she'll get a stuffed animal. Say, it's a tiger, and she'll name it Tiger or a monkey, and she'll name it monkey. You start a Chatbot company called it anabots so creative. 363 00:30:53.359 --> 00:31:00.590 Heath Shearon: I have to tease you on that. But no, I do think it's cool. Tell me about anabots a little bit. Tell the audience about what you're doing. 364 00:31:00.650 --> 00:31:07.040 Heath Shearon: You know how you came up with it. What's the goal, the mission, the the dream, the the ideas, everything. What? What do you do with antibots? 365 00:31:07.230 --> 00:31:25.436 Ana Gonzalez: Well, our goal with antibods is to increase sales, reduce costs, and free up the time for whoever wants to chat. But over an AI's voice. Yeah, so that they can focus on higher level activities like growing their business or just going to the beach with their kids and go go and live life, you know. 366 00:31:25.930 --> 00:31:26.260 Heath Shearon: Love it. 367 00:31:26.260 --> 00:31:28.380 Ana Gonzalez: So that's that's our main goal. 368 00:31:31.120 --> 00:31:34.080 Ana Gonzalez: we also saw this 369 00:31:37.420 --> 00:31:46.750 Ana Gonzalez: companies. We we saw other companies like Price gouging. You know that there's this AI Voice company that I'm not gonna say a name. 370 00:31:46.760 --> 00:31:52.129 Ana Gonzalez: but they are charging $25,000 just to set you up. 371 00:31:52.160 --> 00:31:58.860 Ana Gonzalez: And I mean, those are prices that I mean. Of course I I like money, and I have this. 372 00:31:58.890 --> 00:32:01.859 Ana Gonzalez: You you know I have this 373 00:32:02.540 --> 00:32:06.350 Ana Gonzalez: bad habit of eating at least twice a day. 374 00:32:06.760 --> 00:32:14.879 Ana Gonzalez: and and I have this passion for having food in the fridge. But I don't need to charge you $25,000 just to set you up with AI voice. 375 00:32:15.900 --> 00:32:21.759 Ana Gonzalez: you know. So we want to make this available for people. We want to make this available for businesses. 376 00:32:22.540 --> 00:32:26.140 Ana Gonzalez: to for for them to actually grow their business 377 00:32:27.260 --> 00:32:37.020 Ana Gonzalez: without having to worry about. Oh, I need to make some these many sales, so I can pay for my for my chat bot. 378 00:32:37.290 --> 00:32:48.270 Ana Gonzalez: you know, and some some companies are like, well, I don't need AI right now. Well, maybe you don't need AI right now. Maybe you think that you don't need AI right now, but everything is evolving so fast 379 00:32:48.350 --> 00:32:52.450 Ana Gonzalez: that by the time you realize that you need AI, it's probably going to be too late. 380 00:32:54.120 --> 00:32:54.830 Heath Shearon: Yeah. 381 00:32:55.040 --> 00:33:03.196 Heath Shearon: I, I went to your website. anabots.ai, I thought 1st of all great website. But 382 00:33:03.650 --> 00:33:04.299 Ana Gonzalez: Thank you. 383 00:33:05.290 --> 00:33:14.289 Heath Shearon: It it to my point earlier. And I even notice on your website. So I love this. But companies that respond within 1 min have a 391% 384 00:33:14.360 --> 00:33:18.459 Heath Shearon: better chance of closing the deal unbelievable. But so 385 00:33:19.048 --> 00:33:25.910 Heath Shearon: Anna bots, you know, is a company that you install into or deploy chat bots into 386 00:33:27.240 --> 00:33:29.889 Heath Shearon: companies, businesses, agencies, correct. 387 00:33:30.200 --> 00:33:30.970 Ana Gonzalez: Yes, any. 388 00:33:30.970 --> 00:33:32.820 Heath Shearon: And you said you train them 389 00:33:32.860 --> 00:33:35.240 Heath Shearon: so talk to me about how you would train them. 390 00:33:35.270 --> 00:33:38.130 Heath Shearon: do you? You do spend time with the 391 00:33:38.700 --> 00:33:46.130 Heath Shearon: the let's say, you know, Billy Bob, insurance back that would you spend time with Billy Bob and learn his business and learn his agency? Learn what he wants to do 392 00:33:46.280 --> 00:33:51.260 Heath Shearon: or have him send you the forms of the Faqs like, talk to me about what that process looks like. 393 00:33:51.260 --> 00:34:01.919 Ana Gonzalez: Well, that's exactly right. Whenever they but they decide that they want a nanobot, they fill out this form. It takes them a few minutes to fill out, and then, when they submit the the form 394 00:34:02.322 --> 00:34:23.569 Ana Gonzalez: it takes them to my calendar link, and they book an appointment with me. It it's a 1 on one. It's not a group chat or group session. It's a 1 on one with me. It's a short call where I learn about their business. We talk about what they want, their goals, what they want their anabout to do, and after that call I build their anabout. 395 00:34:23.679 --> 00:34:28.070 Ana Gonzalez: and then I can install them, install the antibod. Well, we have a review call 396 00:34:28.280 --> 00:34:37.259 Ana Gonzalez: once the the antibodies approved, I can install it in their website in their text messages in their Facebook page, Instagram business. 397 00:34:37.300 --> 00:34:44.840 Ana Gonzalez: Google, my business email. And Whatsapp, if they use Whatsapp and also I include the missed call text back. 398 00:34:45.820 --> 00:34:47.879 Heath Shearon: Now, can you? 399 00:34:48.060 --> 00:34:51.029 Heath Shearon: Are you gonna be? I mean, maybe this is the futures. But like 400 00:34:51.100 --> 00:34:52.980 Heath Shearon: be able to integrate with 401 00:34:53.070 --> 00:35:03.269 Heath Shearon: their crms or some of their tools they use in their agency or in their business, like, if they have a sales force or a agency zoom, or a some sort of 402 00:35:03.760 --> 00:35:08.490 Heath Shearon: Crm system. Are you able to zap? Or however you want to integrate with that. 403 00:35:09.250 --> 00:35:10.400 Ana Gonzalez: Yeah, we can use Api. 404 00:35:10.980 --> 00:35:11.630 Heath Shearon: Okay. 405 00:35:11.760 --> 00:35:17.030 Heath Shearon: that's awesome. I I think there's so much you can do internally within those. If you had them within your 406 00:35:17.180 --> 00:35:19.770 Heath Shearon: management systems. And you know, maybe 407 00:35:19.940 --> 00:35:26.219 Heath Shearon: could help some of those things, too. And then so you said text messages. 408 00:35:26.490 --> 00:35:26.870 Ana Gonzalez: Yes. 409 00:35:27.185 --> 00:35:33.819 Heath Shearon: So like they could get, you know, into my iphone and and do through my iphone like text messages for real. 410 00:35:34.512 --> 00:35:43.530 Ana Gonzalez: Yes, we can do it to your iphone and text messages you would have to go through twilio or some some kind of thing like that. 411 00:35:44.049 --> 00:35:52.390 Ana Gonzalez: There is this really long, pro really tedious process that is called a 2 p. 10 dlc. Which is 412 00:35:52.880 --> 00:35:57.239 Ana Gonzalez: Some thing that we need to abide by the law. If you. 413 00:35:57.240 --> 00:35:57.960 Heath Shearon: Yeah. 414 00:36:00.740 --> 00:36:01.770 Ana Gonzalez: And 415 00:36:02.020 --> 00:36:03.560 Ana Gonzalez: so the laws 416 00:36:03.620 --> 00:36:08.729 Ana Gonzalez: on outbound calling and texting are very clear, and you must have permission to contact your potential. 417 00:36:08.730 --> 00:36:10.279 Heath Shearon: Yes, yes, yes, yes, yes. 418 00:36:10.280 --> 00:36:11.070 Ana Gonzalez: SMS 419 00:36:11.498 --> 00:36:18.140 Ana Gonzalez: with AI, that's no different. So if you have a business and you have a a business line, you would have had to 420 00:36:18.600 --> 00:36:19.729 Ana Gonzalez: have that done. 421 00:36:20.700 --> 00:36:22.310 Ana Gonzalez: If not, I mean I can do them for. 422 00:36:22.310 --> 00:36:23.040 Heath Shearon: Yeah, yeah. 423 00:36:23.040 --> 00:36:23.940 Ana Gonzalez: For you. Yeah. 424 00:36:23.940 --> 00:36:28.789 Heath Shearon: Yeah, that brings another good point. What about? You know the security? And some of that. 425 00:36:29.300 --> 00:36:32.780 Heath Shearon: you know. Kind of stuff. You guys have that locked down. Pretty good. 426 00:36:33.370 --> 00:36:35.179 Ana Gonzalez: Security, meaning. 427 00:36:35.180 --> 00:36:42.159 Heath Shearon: Like protection of the data like if they collect all the you know, social security numbers and bank account information and all that kind of information. 428 00:36:42.880 --> 00:36:44.560 Heath Shearon: Is that secure? 429 00:36:44.680 --> 00:36:50.130 Ana Gonzalez: Yeah, I mean, we don't collect social security numbers or anything. We just collect information about your business. 430 00:36:50.985 --> 00:36:52.410 Ana Gonzalez: If you need 431 00:36:52.590 --> 00:37:07.030 Ana Gonzalez: also help you with a 2 p. With a regulations to to SMS or call, we can help you, and there's no like social security numbers collector collected, or anything. I would say that it works 432 00:37:07.170 --> 00:37:15.299 Ana Gonzalez: the saying that it would work with a human employee like, for example, when you hire a human employee, it takes 3 to 6 months, to train. 433 00:37:15.580 --> 00:37:15.910 Heath Shearon: Yeah. 434 00:37:15.910 --> 00:37:30.699 Ana Gonzalez: Under a salary, and then your human employee will have all of your data available in their computer and in their brain. And if that human employee quits or you fire them, that human employee will take all that data in their brain. 435 00:37:30.800 --> 00:37:44.640 Ana Gonzalez: and that if that if if that person didn't take that information from the computer. But they they will have that in in their brain. With AI. What happens is that I train the AI and the AI will have that in their in its database. 436 00:37:44.770 --> 00:37:46.620 Ana Gonzalez: It's secure. I mean. 437 00:37:46.710 --> 00:37:49.070 Ana Gonzalez: I will touch this in a little bit. 438 00:37:49.270 --> 00:37:56.730 Ana Gonzalez: and if you decide to fire your AI. I just push the delete button, and it's gone 439 00:37:57.000 --> 00:37:58.060 Ana Gonzalez: now. 440 00:37:59.190 --> 00:38:00.000 Ana Gonzalez: About 441 00:38:00.760 --> 00:38:01.910 Ana Gonzalez: data 442 00:38:02.280 --> 00:38:04.230 Ana Gonzalez: hackers, I guess. 443 00:38:05.040 --> 00:38:07.880 Ana Gonzalez: Couple weeks ago Microsoft had this 444 00:38:07.990 --> 00:38:09.160 Ana Gonzalez: had this 445 00:38:09.280 --> 00:38:15.689 Ana Gonzalez: failure in their in in their systems. I don't know if you heard about it, and half of the airports. 446 00:38:16.760 --> 00:38:18.250 Heath Shearon: Yeah, I heard about this, yeah. 447 00:38:18.250 --> 00:38:22.940 Ana Gonzalez: So like it. It turned. It turned out to be Microsoft. 3, 64 448 00:38:22.940 --> 00:38:24.029 Heath Shearon: So I mean. 449 00:38:24.030 --> 00:38:26.969 Ana Gonzalez: Your data is never 100% secure. 450 00:38:27.240 --> 00:38:27.970 Heath Shearon: Right. 451 00:38:27.970 --> 00:38:31.449 Ana Gonzalez: Like, I will just have that example like Microsoft got 452 00:38:31.670 --> 00:38:32.819 Ana Gonzalez: this issue. 453 00:38:33.200 --> 00:38:33.830 Heath Shearon: Yup! 454 00:38:33.830 --> 00:38:34.950 Ana Gonzalez: We're not Microsoft. 455 00:38:35.440 --> 00:38:39.430 Heath Shearon: Yeah, no, I get it. I was just, you know, talking about, you know, if I have my 456 00:38:39.460 --> 00:38:43.980 Heath Shearon: Annabot on my Billy Bob insurance website, collecting 457 00:38:44.710 --> 00:38:47.939 Heath Shearon: my prospects, data, and a lot of times we have to collect. 458 00:38:48.010 --> 00:38:54.010 Heath Shearon: you know, date of birth, social security numbers, all those kind of things to get them a life insurance quote or a quote. 459 00:38:54.450 --> 00:38:57.149 Heath Shearon: or get them information. I didn't know. 460 00:38:57.260 --> 00:39:00.239 Heath Shearon: you know, what your security look like from that standpoint. 461 00:39:00.240 --> 00:39:03.659 Ana Gonzalez: Oh, it doesn't go anywhere. It just stays there. Yeah. It doesn't go anywhere. 462 00:39:03.660 --> 00:39:04.250 Heath Shearon: Perfect. 463 00:39:04.580 --> 00:39:07.958 Heath Shearon: Yeah, that's what I was getting. Just that's perfect. Answer. Awesome. 464 00:39:08.250 --> 00:39:09.225 Heath Shearon: So 465 00:39:10.380 --> 00:39:17.699 Heath Shearon: is there anything else that you know you wanted to discuss, as far as you know, antibots and what you guys are doing as I'm flipping through your 466 00:39:18.000 --> 00:39:30.120 Heath Shearon: your website right now. But anything else we did not get into you. I want to give you plenty of runway. I want to drive traffic your way, because I think what you're doing is awesome, and then you have a background in sales like you said it's not 467 00:39:30.350 --> 00:39:34.236 Heath Shearon: some you know. What'd you call him chat bro AI bro 468 00:39:34.590 --> 00:39:35.350 Ana Gonzalez: Like Bro. 469 00:39:35.350 --> 00:39:36.050 Heath Shearon: A tech bro. 470 00:39:36.050 --> 00:39:36.439 Ana Gonzalez: A tech. 471 00:39:36.440 --> 00:39:36.780 Heath Shearon: You know. 472 00:39:36.780 --> 00:39:38.659 Ana Gonzalez: Bro teens blaming me. 473 00:39:39.130 --> 00:39:47.129 Heath Shearon: Yeah, no, you're not one of those like you actually have a background in sales in appointment setting in. AI, 474 00:39:47.170 --> 00:39:50.539 Heath Shearon: you know, you kind of. So you're a little further than that. So 475 00:39:50.810 --> 00:39:55.410 Heath Shearon: talk to me. Is there anything else that we're missing before we wrap up that we wanted to get into. 476 00:39:55.960 --> 00:39:58.151 Ana Gonzalez: Well, I will say that. 477 00:40:00.400 --> 00:40:05.970 Ana Gonzalez: you know, rather than spending more money, time, and effort chasing down the next lead. 478 00:40:06.417 --> 00:40:12.819 Ana Gonzalez: I think it's worth to maximize your roi, but converting more of the leads that are already coming in. 479 00:40:13.180 --> 00:40:13.970 Ana Gonzalez: Yep. 480 00:40:14.820 --> 00:40:24.089 Ana Gonzalez: and that ties in with having a chat widget in your website like, you don't know how many people visit your website. Or maybe you do. But you don't know how many people 481 00:40:24.230 --> 00:40:25.870 Ana Gonzalez: want to ask a question. 482 00:40:25.990 --> 00:40:32.240 Ana Gonzalez: and since it's hard for them to ask the question, or they can't find it, they just move on. 483 00:40:33.240 --> 00:40:34.219 Heath Shearon: Yeah, I 484 00:40:34.540 --> 00:40:41.460 Heath Shearon: I love. I almost get frustrated. Now if I go to a website and they don't have a chat bot, you know, because I got so used to it. 485 00:40:41.520 --> 00:40:43.040 Heath Shearon: You know several. 486 00:40:43.100 --> 00:41:03.109 Heath Shearon: It's been a while, maybe several months ago, maybe a couple of months ago. Anyway, this early this summer I lost my luggage with united airline or with an airline. I won't say. Well, I'll edit that part out, but an airline lost my luggage and let me write that down. I need to make sure I add that part out. But anyway, yeah. So an airline lost my luggage and 487 00:41:03.480 --> 00:41:11.960 Heath Shearon: I was frustrated with the push. 4 for this one for this, 2 for that, and I I couldn't get hold anybody on the phone at this airline. 488 00:41:12.050 --> 00:41:13.439 Heath Shearon: And so 489 00:41:13.650 --> 00:41:19.790 Heath Shearon: what I ended up doing was. I finally just got onto my app and there was a chat feature on my app. 490 00:41:20.340 --> 00:41:25.279 Heath Shearon: and I jumped right in the chat, and I don't know if it was AI, or if it was a human, I don't know what kind of. 491 00:41:25.610 --> 00:41:30.359 Heath Shearon: but it answered my questions that much quicker, and I was able to get my claim filed 492 00:41:30.510 --> 00:41:31.360 Heath Shearon: and 493 00:41:32.370 --> 00:41:40.710 Heath Shearon: You know my luggage was found the next day, but you know they were able to tell me. Here's your budget. Here's you can spend. Go, buy yourself some new clothes, go get yourself some new luggage. 494 00:41:40.960 --> 00:41:46.930 Heath Shearon: It was amazing. But prior to that. I'd spent like 2 and a half hours on the phone. I had a meeting 495 00:41:47.080 --> 00:42:06.239 Heath Shearon: like within an hour, and I had to go to my meeting in like my bum closed. I flew in because I didn't have anything. I didn't know what it was doing. So, anyhow. Now you know, I look for websites that have chat bots, and if they don't, I get frustrated, I'm like, Oh, because it's so much easier for me to just type something in there, especially if I don't want to feel like a dummy. 496 00:42:06.420 --> 00:42:13.349 Heath Shearon: Well, I feel like it's a easy question. I'm like, cause I'll so many times I'll call somebody like, Okay, I got a really dumb question. 497 00:42:13.490 --> 00:42:20.799 Heath Shearon: And then, of course, oh, there's no dumb questions, but I know in their mind they're like, Oh, you're wasting my time. So if I can go online and just type this quick question in 498 00:42:20.830 --> 00:42:22.569 Heath Shearon: and get an answer, why not. 499 00:42:23.190 --> 00:42:27.709 Ana Gonzalez: Yeah. And and you know what it ties with the fact that let me ask you this question 500 00:42:27.720 --> 00:42:34.590 Ana Gonzalez: like you went and looked for a chat. Bot! Did you care if it was a human being or a robot taking care of your of your problem? 501 00:42:34.950 --> 00:42:40.159 Heath Shearon: No, no, I I didn't know either way. Just like I'm looking at yours right now. It says John Connor. 502 00:42:40.420 --> 00:42:57.499 Heath Shearon: How can I help? I don't know if John Connor is a real person or not. There's a picture of a guy that looks like it could be a John Connor, but I don't care as long as I'm getting my question answered for me. Anyway. Now I may be different from some of my audience listening right now, or may not even stay this long, but those that stayed this long in the podcast they're hearing this. 503 00:42:57.560 --> 00:43:05.139 Heath Shearon: They may not care either. I don't think your clients are going to care one way or another. I think they just want to get their question answered. They just want to get 504 00:43:05.250 --> 00:43:08.289 Heath Shearon: the appointment, or they just want to do this or that, so 505 00:43:08.490 --> 00:43:14.730 Heath Shearon: you're dead on Anna, and I appreciate you spending some time with us. I know we had a hard stop here in a minute. But 506 00:43:14.960 --> 00:43:18.769 Heath Shearon: if there's any contact info already shared anabots.ai. 507 00:43:18.820 --> 00:43:27.629 Heath Shearon: I will put that in the show notes. As well as I'm going to work out a discount with you for my listeners, and I'll put that in the show notes, too. But 508 00:43:28.219 --> 00:43:34.450 Heath Shearon: anything like contact info, any way, they can get a hold of you. Talk to me a little bit, for as we wrap up. 509 00:43:34.450 --> 00:43:47.569 Ana Gonzalez: Sure they can go to our website that you said, it's annabot.ai, a, NABO, ts.ai, or they can reach out to me on social media, Facebook or Instagram, and they can look for me at anabout prime. 510 00:43:47.890 --> 00:43:51.270 Ana Gonzalez: and they can also find me on Linkedin at Anna Gonzalez 511 00:43:51.540 --> 00:43:52.370 Ana Gonzalez: gives 512 00:43:53.200 --> 00:43:56.980 Ana Gonzalez: Anna Gonzalez with Z, and GIDD s. That's it. 513 00:43:56.980 --> 00:44:06.479 Heath Shearon: Oh, there you go. Awesome. Thank you so much. Also. Do a quick plug for your your podcast. Real, quick, before we head out. 514 00:44:06.820 --> 00:44:08.750 Ana Gonzalez: Oh, so I run this podcast. 515 00:44:09.248 --> 00:44:19.290 Ana Gonzalez: It's called Bb, a basic business, AI, and we bring entrepreneurs. It's my partner and me. It will go both to the podcast. 516 00:44:19.440 --> 00:44:33.840 Ana Gonzalez: and we bring entrepreneurs to talk to us about ideas, about AI. You can be an expert in AI, or you cannot be an expert in AI and not know anything. You can not know even how to work the zoom window. 517 00:44:33.870 --> 00:44:43.319 Ana Gonzalez: and I would love to bring you on and talk to me about your ideas about AI, what you would like for AI to do, or simply what you're doing with AI in your business. 518 00:44:43.640 --> 00:44:49.180 Heath Shearon: Awesome. Check that one out. Bb, AI, search it on app. I found it on apple. 519 00:44:49.190 --> 00:44:51.969 Heath Shearon: Yeah, you can find it. Yeah, basic. 520 00:44:51.970 --> 00:44:53.959 Ana Gonzalez: Basicbusiness. ai.com. 521 00:44:54.310 --> 00:45:09.329 Heath Shearon: Perfect, you know, again. Thank you so much. For coming on and and hanging out with us in Insurance town. Mild is gonna love you already. And wanted to have you back to have some more conversations about AI and what you're hearing on your podcast. 522 00:45:09.470 --> 00:45:10.170 Ana Gonzalez: Love it. 523 00:45:10.790 --> 00:45:11.590 Heath Shearon: Thank you. 524 00:45:11.590 --> 00:45:12.759 Ana Gonzalez: Thank you. Heath.