Clued In Podcast with Lou Carbone

WOW! You don’t want to miss this episode of Clued In: with Lou Carbone. Lou discusses a critical
issue impacting businesses, the workforce and recovery from the Pandemic and the complexities of Employee Experience.

Customer’s co-produce experiences that impact Employee Experience. Lou calls for action to
urge Experience Management Professionals to evaluate the situation and begin to address
critical issues.

Please be sure to subscribe to Clued In with Lou Carbone. Lou brings an issue forward that is lurking in the background and perhaps overlooked that needs to be a priority... dealing with the effect on employees as a result of Customer Incivility.There are a wide range of customer incivilities that are impacting the workforce.

Look for a live webinar Lou will be hosting on the subject.

Show Notes

WOW! You don’t want to miss this episode of Clued In: with Lou Carbone. Lou discusses a critical
issue impacting businesses, the workforce and recovery from the Pandemic and the complexities of Employee Experience.

Customer’s co-produce experiences that impact Employee Experience. Lou calls for action to
urge Experience Management Professionals to evaluate the situation and begin to address
critical issues. 

Please be sure to subscribe to Clued In with Lou Carbone. Lou brings an issue forward that is lurking in the background and perhaps overlooked that needs to be a priority... dealing with the effect on employees as a result of Customer Incivility.There are a wide range of customer incivilities that are impacting the workforce.

Look for a live webinar Lou will be hosting on the subject. 

What is Clued In Podcast with Lou Carbone?

Clued In with Lou Carbone is an opportunity to hear from Lou and guests. Recognized globally at forefront of the creation of experience management as a business discipline Lou will expand your perspectives. The impact you can make in the CX, EX, and Patient Experience space will be enhanced by Lou’s distinctive and unique vision and foresight in the space.

Lou is the author of Clued In, How to Bring Customers Back Again and Again; numerous widely cited academic articles, 100’s of lectures at business schools, as well as over a thousand presentations and Keynote Addresses globally. Carbone is the founder and CEO of the first company ever that was dedicated solely to the science and art of experience management Experience Engineering®.