Retail Remix

The surge in ecommerce sales may look good for retailers. But below the surface, brands now have to grapple with rising return rates that lead to significant costs and material waste.

What’s the primary reason most consumers return their purchases? Fit, of course.

Show Notes

The surge in ecommerce sales may look good for retailers. But below the surface, brands now have to grapple with rising return rates that lead to significant costs and material waste.  
 
What’s the primary reason most consumers return their purchases? Fit, of course.  
 
But companies like MySize are bringing the try-on experience beyond the fitting room and into digital commerce. The company’s founder and CEO, Ronen Luzon, sits down with us to discuss:  
  • Why fit is still such an issue for ecommerce shoppers;  
  • How data-driven, AI-powered technology is adding clarity and confidence to the fit experience; and  
  • Ways to integrate fit tech into the omnichannel journey to maximize adoption and customer satisfaction. 
 
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What is Retail Remix?

The rules of retail are constantly changing. Today, we're in an exciting new era where brands can differentiate through experience and use technology to connect with customers in new and exciting ways. Retail Remix is a new podcast series brought to you by Retail TouchPoints, the industry's leading source for news, insights and research for all things customer experience. Every week, we sit down with someone who is helping put a new spin on the retail experience. Hear from the top practitioners, analysts and innovators in retail, and see what new engagement opportunities await.