AI Builders Club


AI Builders Club – Club Meeting Minutes | Ep. 7: Goodbye Manual Triage, Hello AI Router

Topic: Can AI route every support request to the right human (or bot) without missing a beat?

Meeting Agenda: Reroute your support backlog with AI

This week, Chase and Aaron answer a universal cry for help—literally. Customer support inboxes are a swamp of password resets, bug reports, and feature suggestions. Somebody has to read them all… or maybe not?
In this session, we covered:
  • Why tools like Zendesk, Freshdesk, and Intercom still rely on brittle, rule-based flows
  • How a Support Router flow could live inside your help desk or act as a real-time API triage layer
  • Key inputs: message content, user history, agent skills, urgency, billing data
  • Key outputs: instant routing decisions, tags, notes, and auto-responses
  • The stack: GPT-4o or Claude, LangChain Router, Pinecone, help desk APIs
  • Where AI shines (zero fatigue, 24/7 sorting) vs. where humans win (tone, trust, judgment)
Club Takeaway: Support shouldn’t start with a mystery. With AI as the first responder, the right person sees the right ticket—instantly. That means faster help and less burnout.

Adjourned with: “Routing isn’t busywork—it’s the start of solving.”

See you at the next meeting.

What is AI Builders Club?

Welcome to the AI Builders Club.

Yeah, it’s a podcast, but it’s also a workshop, a group chat, and your new favorite corner of the internet if you’re trying to build quality automations with AI. This isn’t a snake oil “prompts that print money” operation. It’s hands-on agentic workflows, pro tips, and real talk from two cofounders in the trenches building a new no-code automation platform.

Each week, Aaron Dignan and Chase Adams take on one real-world mess, like inbox chaos, scrambled meeting prep, or clunky client proposals, and walk through how they’d build an AI workflow to fix it. They share the tools, the thought process, the rough edges, and the “okay-but-would-this-actually-work?” moments. At the end of every episode, you’ll have a complete mental model for how to build these flows yourself. And, you’ll stay ahead of the curve with real-time insights on the rapidly evolving AI landscape.

If you’re the one who’s always trying to make things run smoother, faster, or better, you’ll feel right at home here. This is a club for the 10,000 builders who will help the next 10 million people leverage AI to the fullest.

Whether you're consulting, freelancing, or just tinkering after hours, if you’re here, you’re already in the club.