In this episode, Joshua Gillow sits down with Ryan Englin of Core Matters to talk about how AI is reshaping leadership, hiring, and communication in the trades. Ryan shares why the real problem behind most staffing struggles isn't a lack of leads or a labor shortage, but a retention problem rooted in poor communication. They dig into how AI can help owners and frontline managers slow down emotionally charged moments, have tougher conversations with more compassion, and finally solve the dreaded performance review.
By the end of this episode, you'll learn:
- Why AI can't read your tone or body language, and how that "blind spot" can actually make it a powerful tool for responding instead of reacting when you're frustrated with a teammate.
- A simple, non-confrontational way to open up a tough conversation with an underperforming employee, without triggering defensiveness or a fight-or-flight response.
- How AI is starting to move beyond the office and into the field, giving technicians and crews real-time answers, SOPs, and the right words to say on the job site.
Listen to the full episode to discover why your team already knows whether you care, and why AI might be the tool that finally helps you show it.
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Tune into this podcast where a seasoned craftsman shares expert communication skills, strategies for overcoming stress and overwhelm, and insights on building a profitable business in landscaping and hardscaping, with tips on how to sell, close more deals, and achieve financial freedom to retire early as a successful business owner in the design/build and outdoor living industry.
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