Roy Atkinson - How Technology and Teamwork Come Together to Serve

Technology is everywhere, we all use it. Customer service applications are prolific users of technology, helping companies become better providers of the Customer Service Experience.

Roy Atkinson talks about his transition from music to information technology. He helped teach musicians about computers when computers were not in our pockets. Now he uses computers to support and enhance the customer service experience.

Show Notes

Roy Atkinson has an extensive background in information technology service management (ITSM).  He has done vast amounts of research in the IT industry, as well as written a number of articles about technology in the service industry.

In this episode Roy talks about how knowledge-centered service and teamwork come together.  Technology is one aspect of service, and he shares his thoughts on how people make the difference, especially as it relates to knowledge sharing.

What is The Teamwork Advantage a Gregg Gregory Podcast?

Welcome to The Teamwork Advantage, a Gregg Gregory Podcast. Informal and insightful conversations with professionals and experts in the TLC arena - Teamwork, Leadership, Culture. A must-listen program, where we take you inside the mind's of these experts to discover actionable insights to be a stronger team member, a more effective leader, and enrich your team's culture.