Oh, man. What is good?
Well, we are back here with you again.
Another rollicking episode, and they're just kind of like
manifesting that ahead of time choice of what's good with John and Joyce.
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That's tech fix wkyc.com t e chf I fix.com.
we have a gentleman in the studio with us now.
He's also a brand new sponsor.
We're lucky to have two from Tech Fix.
Right here in the Charlotte area, but he's going to be sharing a whole bunch of,
wisdom today with us that goes way beyond this area.
But, that hopefully is going to help you as well.
And he's a guy that that works with computers choice.
But he has a personality.
With all due respect,
I mean, you think about, you know, you have a certain stereotype, right?
Right. But this guy is amazing.
We had a chance to meet him recently, and we're welcoming him to our studio
right now
to what's Good with John and Joyce, available on all streaming platforms.
But please, you know, subscribe on YouTube.
It's free, and share it with everybody you know.
But with us right now.
What's his name? Joyce.
What is what is his name?
I think it starts with a name.
Yeah, yeah. Is it radar? Right?
Like with Mash.
Remember radar?
For radar, like the Oakland Raider or Las Vegas Raiders?
I'm dating myself.
No, it's Matt Raider.
Hey, Matt. Welcome to what's good with John and Joyce.
We love you.
We do. We do here.
There's so many things we want to talk about,
but tell us a little bit, because when I first met you,
I was so impressed that we were just sitting there talking.
And I know that you were the manager of nerds,
nerd nerds to go and.
Right.
And then this woman came up to our table and she was like, she found God, right?
Right.
Yeah. You I found you, I need you.
So, so you were with nerds to go for a long time,
and then you branched out on your own?
Yeah.
I, started with them in 2010 and worked for 15 years
helping small businesses and residential customers
with their technology mix, everything from websites
to computers to email.
And, then very suddenly last summer, they closed with no notice at all.
It was horrible.
Yeah.
Left, many local businesses completely on the verge
of being eliminated from the internet, and this was down to about two weeks.
And so I took it upon myself to jump start a business, get insured and license,
and deal with Microsoft and put myself, personally liable,
but decided to invest in the shoreline of Connecticut
and started my business, saved all these local businesses,
and decided to get very involved in the community,
which is something I always really wanted to do.
You were like the cavalry
you came in when people really needed them at that point.
But that's got to be so freaky because these people depend on that.
Most of us have no clue what to do with our computers or our,
you know, technical devices.
And we're left out in the cold, so to speak.
But you come marching in, thank goodness.
And what I like a lot about you, just based on our conversations,
is a lot to like about your Mac.
But also you're an advocate for people.
You're not just a computer guy, you're an advocate to help them.
Yeah, that's exactly right.
I'm glad you brought that up.
One thing that I specialize in is what I refer to as cutting the cord.
So what it means is, the typical, you know, resident
pays upwards of 2 to 300 and up for their internet,
TV and phone per month, which is is a huge amount.
And it's because they're on the same platform,
you know, with the remote and coaxial cable that they have their whole lives.
But there's a lot more affordable, faster,
cheaper ways of getting the same content.
So what I help do is I help coach people to not only,
you know, switch and get everything, under management,
but also to understand how to use it because that value,
a lot of times their friends or family will just say, oh, just do it.
And we'll
and all of us don't have like a, a son or a grandson around to help us.
Right?
You know, we're they're trying to figure out
we have ten little remote things to try to work out.
And that's where you come in.
You know, I've had people tell me just, you know, get a fire stick and do it.
It's like.
Yeah, you're you would be very helpful in that area.
But what happens if, someone wants specific channels
and does it come with everything?
It pretty much does.
I mean, it generally comes in most cases with like 100 to 200 channels.
And you can add anything the same way you would with your current platforms.
A lot of my clients like the Tennis Network,
and that is a specialty channel that you do have to pay more per month.
But fans love that.
Or, you know, whether it's an NFL Sunday ticket or something like that,
you can supplement it.
But what a lot of people get confused and get scared about is
they think that switching means getting rid of all those channels,
like you were saying.
And it doesn't mean that,
you know, Netflix and Hulu and all these things are great.
And those are supplements, but that's not the real way of doing it.
It's better to to have everything
that you already have that you're comfortable with the same phone,
same phone, you know, the same internet kind of connection, same computer.
You don't have to change a lot.
You're just changing kind of the companies and the way that it's getting delivered.
That's why it's so great to have somebody like you navigate that,
because that's what I think separates you from so many people in your vocation.
Because ever since Covid, we become nest, we're nesting.
We don't want to go out as much anymore.
We become we don't even want people to come into our homes unannounced
like they used to before. Yeah, exactly.
We protect that.
And a lot of our entertainment comes from TV
or reading or listening and watching podcasts like this one.
Whatever. It may be self-serving, I know right there. But seriously.
And you're able to help them get what they want more for less.
Yeah.
And, you know, it's interesting
that you mentioned that a lot of I think most of our,
you know,
climate here now is been very introverted, you know, people that were more outgoing
after Covid, after being home so much have gotten introverted.
Your typical computer person, let's face it, is a nerd.
They're not introverted person.
But there are exceptions to the rule
right here.
You know, I really enjoy my favorite part of the service call is.
And the most rewarding part is talking with the customer and seeing the value
in not just fixing something and trying to hide in the corner,
but really like embracing it and seeing what other issues they have
that they might be think is a small issue or is an unimportant issue.
But it's something, you know, people know they can rely on me.
And I've, really enjoyed
getting involved in the community through different organizations.
I saw that, you know, getting involved on a board and no bigger
local community has so much value not only for your business,
but also personally to really kind of feel like more at home.
And, it took me 15 years
living in Guilford before I really have now consider it my home.
I really, you know, consider myself a part of Guilford now where I,
you know, I always just felt like before I,
I work there, but I didn't contribute anything to the.
The great thing is you live in Guilford, but you're what you're sharing
with us is on a national and global you know, basis.
You can help so many people outside of our area with this.
And I like that.
And I get the feeling
I mean, Joyce and I've been talking you, you know, a little bit about everything.
So when you come into people's homes, you're easily likable.
And we were talking about some banking stuff.
You gave us some, you know, recommendations about that.
I think people are going to get
so much value from you outside of what you do, a tech fix.
It's very true.
And I it's funny you mentioned that I had a manager, at my previous job
where he brought me aside one day and he said, you know, Matthew,
I saw you interact with a customer and you were talking about, like,
a restaurant.
And once I explained about, like, building.
Yes, yes, yes.
He said, oh, that's why that.
Okay, that woman called to to say, you know,
what was the name of that restaurant, but I understand.
Right? Right.
Yeah.
To their level, not everyone likes, you know, technology
and they're, they're it's like, going to the dentist.
Oh yeah. So I, you know, I like that.
I like to,
you know, leave that with some value of things
that I have learned and what I, you know, appreciate doing.
Yeah.
I just to address you brought up a really good point about
it's not just living like where we are right now, but globally
people wherever you're living join,
their local chamber, join their local whatever,
Rotary Club of the community.
Yeah. I'm glad you brought that up.
The Rotary Club is is an amazing organization.
That before joining a year ago, I didn't know anything about.
And once I learned how much great fundraising and the whole service of self.
It's amazing.
You know, just here locally, someone started a fund called a care for
Uganda that's now an international rotary fund that builds wells in Uganda.
And they're up to, I think, about 60 or 70.
Wow. Fabulous gets you.
Yeah, yeah, yeah.
You get to actually meet the people from Uganda.
And hear the story of how there before this.
Well, was built, they were traveling 15 miles a day by foot.
And it's just amazing.
There's also a national campaign right now called Warm Our Children.
And the idea there is we get donations and then we buy, we take
families shopping for warm clothing at a local, store, department store.
And then they sometimes contribute back to us as well.
So we are more against as well
being a member of rotary myself for many, many years, I know that
Rotary International really helped wipe out polio, right.
You know, they they contributed a lot to that.
And also trips down to Haiti
to help them with their wells and among other things too.
So it's a great organization, and I just love the fact that you're so well-rounded,
not just in a limited space, but you're out there
networking, you're involved in the community, and that speaks volumes.
But it's also great for business.
It is. Yeah.
And you know, I really like the idea of networking as a business.
The chamber is a great source of that.
You know, learning how to be part of the chamber
and how to interact with other businesses is really important.
But also networking with fellow business owners.
You know, that's a great way to kind of be able to comfortably,
you know, pass leads between you when you know the person.
So it's sometimes people just email and stuff,
but I like to, you know, if there's some, interest.
Let's go and sit down and have some coffee.
Let's do something where we're really interacting.
And learning about each other's businesses.
So we can then refer
and it helps establish
you in the community when you could say someone's talking about banking.
Oh you know talk to my banker or my attorney. Yes.
As an alternative.
So you're not just dealing with one person.
You can get some,
you know, different options and see what what fits you the best. Yep.
You know, I wanted to ask you that Christmas is around the corner. And
people are buying computers.
So I happen to know someone even
younger than me who I realized,
he's always buying a computer from Walmart.
You know, a couple hundred dollars laptop and then throws it out like a year.
I mean, so what's going on?
Why are you doing that?
He said, I don't know, I can't maneuver on I catch all these viruses.
There's a virus protection on it.
You just not I trust that I'm getting these ads and I just never click on them.
I said, I think you've been needing virus protection.
So my question to you is when people are shopping this year,
whether it's for a child or a parent,
like what would you recommend if they start with too?
Great, a great question.
You know, it depends on what they're looking to do.
A lot of people are can do everything in their lives with a tablet
instead of a full computer.
There's more controls there.
You know, they have tablets geared towards children or elderly folks as well.
There's even desktops.
There's one called the Wow computer.
That's very, easy to use.
Yeah. It's just basically like weather stocks.
It's very controlled experience because unfortunately, the internet,
you know, unfortunately and unfortunately, the internet is worldwide.
And, a lot of these bad actors will, you know, call people assisted
living facilities or things like that and try to scam people with,
computer viruses, Medicare scams, all these things.
Yeah.
And so when it's when it can be more controlled, that's great.
There's also if they have a son or daughter that can help out, there are
you can even be part of someone's TV or cell phone or computer and be there.
And that is something that's set up for people where typically
it was for like working at home or schooling at home.
But it can also be to help, your friend or family member,
you know, can control the experience, make sure they're safe online.
There's a lot of scams where they can even, like, spoof your voice now,
and all these things.
So you have to be, it's important to make sure you have help when you need it.
In about, like, 60 to 90s.
You know, describe a little bit about what you do.
Maybe somebody just tuning in the scope of John and Joyce right now.
What makes you different from everybody else?
You're doing your little pitch here.
You're in a networking group right now.
Again, somebody is tuning in right now. I like this guy.
But what makes him really different outside of the wonderful personality
he has right now?
So what makes me different is, I'm a social entrepreneur,
and I have access to the same cybersecurity platforms and knowledge.
After doing this for 25 years that a larger company would have.
So, you know, in the industry, whether you're a social entrepreneur
or you have 25 or 50 employees, the company, the computer companies
are going to sell you the same thing, same, and could be very prohibitive.
So a lot of your five and under employee account companies just avoid cybersecurity
because they're scared of it. Right.
So I price mine the same.
And I really geared towards the small small business.
I want to know I wrong by name.
I want to come out.
Most companies do everything they can to not
you know that was like in a previous company.
You you were at before I remember
you said that nobody wanted to go out, so you said, I'll go out.
Yeah, but you can get a commission, I don't care.
You go out anyway. Matt.
That's the wow, I love I love helping
because it's, you know, you feel so good.
You know, help people
make sounds or seem simple at first, but now you're connecting them
to the whole world of the internet or to their son or daughter. Yes.
Or fixing an issue that has bothered them for so long.
Right.
And and fix it for them, which is amazing because I know, Joyce,
when we talk about
I freak out when something happens to my computer's eye
and you think right away dollars and cents.
It's like when something happens to your car
or the furnace is gone, or the plumbing, you think right away.
Worst possible scenario, human nature.
But I get the feeling you're one of the people to kind of like,
dissuade that feeling, you know?
You know,
the typical stereotype of a computer person goes back to Saturday Night Live.
Right.
Yeah.
And I'm very cognizant of that's what people expect.
And so I try, you know, and I'm just actually
not like that, but try to just explain and make them comfortable.
And that's why I talk about
whether it be sports or,
you know, common thing like food, that kind of creates a glue
for them, comfortable and help them and, and not, you know, bash them.
A lot of people will say,
oh, this is such a stupid thing, or I'm so this or that and I'm like, that.
You're really not. I mean, you literally you're doing more.
A lot of people don't realize how much they're doing,
local church organization or something, and they're doing all from their computer
and doing newsletters and fund drives, and they
they just kind of assume, oh, that's just natural
where a lot of their neighbors wouldn't even know how to do that.
It's an amazing thing.
Yeah.
So do people bring their computers to you
or do you mostly go to them and mostly go to them.
I find it's better in the space that they're using it.
I can talk about their everything at the house and a lot of times
help them with the utilities as we're talking about.
And but I also have an office that sometimes folks like to visit me at,
with my small businesses, it's almost always at their location.
Residential. It's kind of a mix.
And I also do remote. So, I've even helped.
So yes, you just get into the computer and take a look. Exactly.
I felt all around the world a few months back helped my,
in-laws in Thailand. Wow.
They were like, this computer must be possessed.
That's a lot of fun to watch.
But it was great.
And it was so great that I could help them just from sitting at my computer.
And I could help, you know, fix their issues remotely.
Yeah.
Is there any kind of a situation that you've come upon
where it's been like, oh, this is unique.
I haven't seen this before.
Have quite a lot.
Really? Yeah, it happens a lot with a lot of this.
Like these, this hacking.
These people are so brilliant.
But they use it for the wrong purposes, the wrong intent.
If only they use their good, their ingenuity for good.
Right?
Yes, yes.
And, you know, it's
there's all different variants of the scans, there's different computers.
A lot of times it comes down to what's important.
Very much to me is is it cost effective.
I always analyze that even on the phone call.
When they call I'm going to ask questions like how old is the dictator
and things like that.
Because I don't want them
to go to the typical thing where they go to a retail store,
they drop off their computer a few days later,
they call them and say this price, and they go back and forth.
Yeah, understand that. They pick it up. Nothing's done.
I want to, you know, analyze and let them know, is it worth it?
Or maybe this is a better option
and really explain, like how much time they're going to get with it
and give them a full synopsis of it instead of just charging them a fee?
Just.
Yeah,
I get the sense you look at people
and you look at people as people, not dollar signs.
And if you can help them, you let them know.
And if you can't, you let them know. I'm sure to.
Yeah, I qualify every purchase, you know, to make sure it's the right thing.
I'm not just going to sell a computer to someone in the picture to they have.
Yeah, right. They.
So you you do sell computers?
I do, I sell computers, all pretty much
all technology from smartphones to computers.
Also upgrades, to the existing computers that people have.
I also build websites.
As well as I work on all mobile devices, screen
repairs and, battery replacements and things like that.
Yeah. My my phone.
I'm dropping my phone all the time.
It's got so many cracks at it, you know, crazy.
But you have MacBooks too, right?
Yeah, that's actually my preference. Is Apple.
Yeah. Me too. Me too.
I'm brand agnostic as,
an apple.
I think there's more of a finished product. Yeah, with my DJ business.
I love the Macs.
Yeah, it's all about creativity.
I know I made friends with the with Apple.
No no I, I got an Apple phone and I just.
Yeah. No.
Give me back my droid. Really.
Yeah.
It depends on you know your, your personality what works best for you.
And if that's working well for you right. Why not.
Yeah.
It's all about the ecosystem you know.
And Android is based on Google.
And so like a Google tablet would be a great addition to that versus an iPad.
I am thinking of getting a tablet.
So the Google tablet. Yeah.
The the way that Google syncs between the tablet and the phone is incredible.
I mean, you can make phone calls from either one.
Everything carries over.
So you're not having to like redo work.
They have a really good program the way that they are.
They lighter now
because I had one a while ago and it was it was heavy, a lighter of times.
It comes down to the case also a lot of these cases, the like,
the more substantial ones that had a lot of weight to it, you know,
from breaking to.
So I think back to the old technology.
Remember the bag phones, you know, I have the bag phone, the cell phones
they had like like the car phones that.
Yeah, I was like, you know, carrying a suitcase around it.
Of course, you're like $150 per minute.
Back, back. And
it was a big one.
Yeah. We've come a long way since, haven't we?
A long way, baby. It's interesting you brought that up.
I was thinking back, actually, earlier today at my first service call,
we were talking payphones.
Oh, payphones.
A vintage rotary dial. Wow.
I was stunned, and I said to them, I said, I gotta tell you a little story.
Back in the payphone days, there was a way.
Oh, Bill gates, Steve Jobs have been known to do.
It was called a Red box.
So someone discovered through a whistle they used to given, the kids
toys or cereal, that this higher pitch of the star key
five times made the sound of the quarter.
Wow, what a piece of trivia.
You knew how to make one. Yeah.
Wow. Can we do this?
That's right.
Yeah, yeah.
Else's bank account.
Well, whatever you think. You talk about the red bell.
I think about the bat phone on Batman.
Wasn't that a red phone?
You know the right. You know Commissioner Gordon here.
Favorite original show?
Yes, yes, yes. Smart.
The shoe phone. Exactly.
I mean, think about the technology.
They were so far ahead of their time.
When you think about Star Trek, you know, like, look at the original cell phone,
you know, that they were talking to at the time. Roddenberry.
Gene Roddenberry was brilliant, brilliant, absolutely brilliant.
And for the future, you know, you're always you're like a doctor.
Computers are always going to be, you know,
people in need of your help, that's for sure.
And you were like, it remind me of an old fashioned doctor that
right?
Yes, that is true. That's what you do.
Or they can come in. They come in.
If not, you'll talk to them on the phone.
You'll zoom.
A lot of technicians also are in there, like software or hardware.
I've always been involved, and hardware, especially people are very interested
in when you like open up a laptop in front of them inside of it.
It's it's really interesting to see.
Like to me it's like not I just pop it open, whatever.
But you know, in my not being, a like architect,
when I had my driveway done and they came in, it was the same thing.
It's like a doctor.
They were like a surgeon.
They came in with this big excavator driveway.
Yeah.
That was like my.
You know how people think.
They're like, how is all this thing in this little laptop?
And I take out the hard drive?
It's a size of a quarter and they're like that stores.
Yeah. Wow. Yeah.
Because back in the day, you know, like with NASA.
So you think about the computers they took up like three of these spaces,
three of the rooms we're in right now.
The computers are that large at the time.
Let me ask you about AI.
Everybody's talking about what what are your thoughts about that?
How is that going to affect what you're doing or what
we're doing with computers or anything else in the future?
I'm a very optimistic person, by nature.
And, that's why part of why I love the show.
Oh, thank you. Yeah.
And so my view is that it's it's going to help us.
It helps the so entrepreneur like myself have access to this big data tools.
That previously had of a marketing department.
Advertising department.
So but at my disposal I use it I use it in a lot of my community organizations.
It's like my personal assistant.
So you've had a transcriber things that can take audio to text.
That's not.
The technology I now can take that
and then actually make action plans and make next steps.
I was on I asked a customer recently on a phone call could I try it?
And we did it and it even had gave me a guidebook on to then.
Wow wow.
So that if it happened again,
you know, and that's that would save me an hour of compiling.
And I mean, that's just incredible.
And so I like to look at all the good parts.
I mean, it will I think it does kind of change jobs.
But as the technology gets better, I like I love how they're using it with health.
Yes. There's a new band.
Like a it's more than a pedometer.
Yeah, yeah.
So that if something changes, it can alert you before a tragic event.
Like a heart attack. Yeah.
So there's a lot of good that you can do.
I just wish, and I think this is going to come about where if someone's doing
that deepfake on you or something like that, then it has to say it's on it.
Is AI generated?
It's true.
I think they starting to it's hard.
There another part that isn't as good also is on social media.
My view, probably
50% of now what I see is what's called AI slop.
So it's clearly AI generated.
Not true at all.
But it's in the way and you have to kind of scroll through.
It used to be just ads, which don't bother me, but this is like it's annoying.
And that there's a huge uptick in that, which,
hopefully they can kind of weed out.
I think using it for creative things like art or music isn't a right,
but using it to help level like level you up is great. Yes.
I think about being in the music business right now.
There's, an artist that has the number one country song
in the nation on iTunes, and it's an AI.
It's not a real person like in the top five.
I think he's got two songs in the top five right now.
The name escapes me at the moment.
Brendan Russell or something of that nature.
It's really good.
Yeah, I was, I was listening to it, I wasn't, I wasn't watching
and I was listening to it.
I downloaded it because I really liked the song.
And then I heard something else, and I like that
Breaking Rust or something like that.
And I think it was country band sound great.
So the number one country song in the USA, as of the time of this
recording, was an AI song.
And that's kind of scary.
Well, you had Milli Vanilli back in the day, right? But,
there's also,
recently we used a we had a so the rotary, a membership
drives, document that, had been added to over the years.
We're trying to get it more interesting.
So there was an I that we put it through that actually made it into a podcast.
So it was a typical radio show, people calling in,
trying to put me out of business here.
That's right. We are.
That's right.
Yeah.
One zinger that I'll always remember from it, and it's
fine is how great this.
But it said, you know, because the rotary has changed quite a bit.
It's all service now.
It used to be a little different is, you know, this isn't your grandfather's.
Right?
Right? Right.
Yeah. Like, how did it get that? Was it in our paper.
Yeah. Yeah.
So it is, it's it's very I think a lot of people learn differently.
Some people learn visually by audio.
So I think it can help with education also, which is,
you know, it's starting to.
But I think that that's something that I think should be done more.
Yeah. I like you want to embrace to take a positive look at the two.
There's always going to be some, you know, little bugs to work out.
But you think about, you know, video Kill the Radio Star.
That song you know, back in 1980, many people thought video
was going to kill those of us in the radio business, you know, 45 years ago.
But it only helped us prosper even more.
It did just the opposite.
So I think rather than fear it,
I like to take the the kind of tack you do being an optimist.
I want to embrace it. Yeah.
So how will people reach you?
I wait, we do have it on the, you know, on the.
And thank you for being a sponsor tech fix.
Yeah, absolutely.
So again, Matthew Rader Tactics LLC,
the phone number and you can reach me directly. 203
and as well as the website Tech Fact.
Yeah. Go find do. Yeah, yeah.
It is written on there.
So and you're available like you check.
Well they can give you a message seven days a week I would imagine.
Yeah. And that's at (203) 343-2299.
Perfect text phone call.
You know, I am someone that still loves talking on the phone.
Yeah.
Amen.
That she can't because they're afraid to talk on the phone.
I know I feel bad sometimes for that.
Yeah, yeah, we have to get over that.
We need to.
And I think people do want that, because even in my, my,
my commercials for my business on radio, I put my cell phone number there
so you can contact me on the website.
But if you prefer to talk to me directly, I love to chat with you.
203 blah blah blah.
People love it because we're missing that we've become kind of an impersonal world.
And I think even the younger generation, a lot of them
seem to be a little bit more old school, and they like that way of communicating.
Yeah.
When I get a letter in the mail, like a thank you letter.
Oh my goodness.
So far, I mean that I put it on my wall in a frame.
It, it just you don't see that much.
Yeah. My wife and I said the same thing.
The first thing I go to when I go to the mailbox is a handwritten letter.
I know it's not a bill.
And if it's a nice thank you note, I save it forever.
Yeah,
well, thank you so
much there, Matt, for being a sponsor, being a guest.
I think there was a lot I know there was a lot of wisdom there.
And thank you for tuning in to what's good with John and Joyce.
We're very grateful for you tuning in.
Please tell a friend about us. We're a soft place to land.
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We love you so much.
Take it. Lots of love. Bye.
Hey, I heard you got engaged.
Congratulations.
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