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Good morning.

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And welcome to morning cereal

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Good morning and welcome to Wednesday.

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It's the middle of the work week and it's

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also the Chinese New Year's

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also known as the Spring Festival

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But it's simply the beginning of the

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Chinese New Year and if you feel the

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earth trembling beneath your feet

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That's because it's estimated that nearly

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25% of the earth's population

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Celebrates the Chinese New Year in the

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event you had forgotten

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like me in the United States

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We base our New Year's on the Gregorian

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calendar, which tracks the

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earth's orbit around the Sun

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Whereas the Chinese New Year's uses a

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lunar solar calendar that tracks the

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moon's orbit around the

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earth the more you know

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It's also a national cornship day and

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national puzzle day. So it's a win-win

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for a hundred percent

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of the earth's population

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Okay, it's time for

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today's quotes one fun

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Nostalgia quote and then a second quote

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to tease our book review

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later in the episode as always

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I hope one of these quotes speak to you

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and jumpstart your day

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in a positive direction

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All right. The first quote is never doubt

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yourself never change who you are

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Don't care what people

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think and just go for it

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Again sage words there about being

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confident and pursuing your dreams

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But does it help or hurt this quote to

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know that it's from Britney Spears?

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That's for you to decide and today's

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teaser quote for the book review is

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listening was not mere silence

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but a form of activity and

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As usual one packed out here in just a

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minute or two during

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the book review segment

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But first let's jump into our usual dose

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of fun and historic facts

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from this day in history

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today's news facts

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are for January 29th in

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1595 William Shakespeare's play Romeo and

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Juliet is thought to have

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been performed for the first time

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But it was officially

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published two years later in 1957 in

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1845 American author Edgar

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Allan Poe his poem The Raven

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It was first published and it appeared in

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the New York Mirror. It went on to become

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one of the best-known

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poems in American literature

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Then in 1892 the Coca-Cola Company. It

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was incorporated in Atlanta, Georgia

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Finally to the 20th century in

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1919 the 18th Amendment to the United

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States Constitution was ratified and it

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went into effect the following year

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better known as prohibition and

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On this day in 2002 US President George W

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Bush delivering his

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State of the Union address

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He described Iraq Iran and North Korea as

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an access of evil for their attempts to

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develop nuclear

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chemical and biological weapons

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And just to make sure I don't have two

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really bad transitions into

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birthdays two days in a row

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The number one and number two television

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shows on this date in 2002 would have

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been friends in CSI

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crime scene investigation

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And now a much nicer

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transition into happy birthday

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If today is your birthday, happy

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birthday. You share a

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birthday with John D Rockefeller in

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1874 he was born

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Magnum PI Tom Selleck. He's 80 today

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Oprah Winfrey. She's 71 and Greg Louganis

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He's 65 you might remember him as the

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diver that hit his head in the Olympics

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Okay now to the music and the movies of

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the 80s 90s and 2000s

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The number one song on this date in 1999

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was baby one more time by Britney Spears

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And for those of you doing the math it

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was nearly 27 years ago when this song

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was released back in

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1998 and just to pile it

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on just a little bit more

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That's nearly as far back as Marty McFly

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went back to in the

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movie back to the future

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The song baby one more time was

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originally called hit

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me baby one more time

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But bands passed on the song and the

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title was changed because people were

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worried how the words

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hit me might be interpreted

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The writer suggested that it was just

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slang for call me either way

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The song landed as Britney's debut song

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and first number one song

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And if you remember the video of

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schoolgirl Britney dancing in the

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hallways of the school

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You may have noticed that the video was

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shot at Rydell High School

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Or at least that's what they called it in

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the movie grease when the pink ladies and

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the greasers ruled the school

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It's actually Venice

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High School in Los Angeles

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and the number one movie on this date in

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1977 was King Kong

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King Kong was the remake of the original

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oversized monkey movie from 1933

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Apparently it opened up to mixed reviews

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and it did modestly at the box office and

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it made back over triple its budget

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From what I understand a large amount of

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the budget and time was spent building on

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some of these full-size

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King Kong features like his

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Head and his hands and in the end they

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primarily used a man in a suit because

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they just couldn't

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get the robotics to look

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Right movie magic has

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come a long way since then

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Okay, let's move on to some personal

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growth in the book review

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segment of the morning serial

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This is where we take a few moments to

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reflect on lessons learned from the

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current book we're reading

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And currently we're reading through Dale

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Carnegie's how to win

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friends and influence people

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It's a timeless book that is consistently

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on all the must-read lists and it's

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packed with rock solid advice and actions

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For all of us to use and build healthy

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foundational concepts to live by

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Yesterday we began chapter four part two

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and that's entitled an easy way to become

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a good conversationalist

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Carnegie started this chapter out by

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telling a story about himself being

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labeled the most interesting

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Conversationalist by someone else when

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Carnegie hardly said a word and just

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listened attentively

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And we learned that attentively listening

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to another person can be

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very flattering to that person

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We ended yesterday with a quote by former

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harvard president

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charles elliot saying that

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Exclusive attention to the person who is

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speaking to you is very important.

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Nothing else is so

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flattering as that end quote

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And elliot was known as a great listener

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novelist. Henry james

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described him this way for quote. Dr

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Elliott listening was not mere silence,

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but a form of activity end quote

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And james continued to describe just how

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attentive with

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positive body positions, etc

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That dr. Elliott had while listening and

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that he quote seemed to be listening with

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his eyes as well as his ears

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He listened with his mind and attentively

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considered what you had

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to say while you said it

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At the end of an interview the person who

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had talked to him felt that

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he had had his say end quote

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Carnegie again points to the fact that

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what he's talking about

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here isn't rocket science

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It's quote self-evident as he puts it but

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yet the practice still

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escapes the average person

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We simply are not a

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culture of good listeners

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Which may be further exacerbated today

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given the speed of the

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world in which we live in

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And the truncated sound

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bites we've grown accustomed to

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And to this point of the average person

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lacking listening skills

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Carnegie gives an example of a sales

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clerk in a store who wouldn't listen to a

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customer that was trying

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to return a damaged item

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basically fighting with the customer

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about return policies

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And at the last second the manager swoops

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in to save the day by calmly listening to

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the customer and

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making the situation right

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Ultimately keeping a long-term customer

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But we've all been in that situation

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where we just feel like the person on the

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other side of the

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counter or on the other side

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Of the phone just isn't hearing us and

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active listening isn't just important at

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work or out in the world

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But active listening is just as important

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for interpersonal relationships as well

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Carnegie gives another example of a

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mother who worked very hard to make sure

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she actively listened when one of her

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children spoke to her

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One night one of her children said that

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he knew that his

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mother loved him very much

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And the mother replied that of course she

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loved him and asked if he ever doubted

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that and the child responded quote

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No

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But I really know you love me because

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whenever I want to talk to you about

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something you stop whatever you're doing

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and you listen to me

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end quote

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Note to self set the phone down when the

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kids are talking to you

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Carnegie goes on to say that an active

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listener can actually potentially calm

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even the most upset of

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people down by being patient

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Listening and sympathizing as Carnegie

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puts it quote a listener who will be

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silent while the irate fault finder

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dilates like a king cobra

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And spews the poison out

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of his system end quote

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Here Carnegie tells a story about a

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company that was trying to handle as

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Carnegie puts it quote

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The most vicious customer who ever cursed

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a customer service

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representative end quote

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In fact, this was a long-standing issue

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the customer cursed at the

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representatives. He refused to pay bills

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He wrote letters to the newspapers and

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even filed complaints and

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suits against the company

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So pretty bad

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But as the story goes it took four

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separate personal visits to the customer

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from the company's top troubleshooter

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Where he sat and listened. He said yes

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He sympathized with the

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customer's issues for hours at a time

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And by the fourth visit the customer was

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almost on friendly terms with the

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company's rep and Carnegie says quote

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In reality what he had really wanted was

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a feeling of importance

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He got this feeling of importance at

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first by kicking and complaining

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But as soon as he got this feeling of

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importance from a

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representative of the company

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His imagined grievances

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vanished into thin air end quote

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And the story still rings true today

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It's similar to when we

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ask to speak with a manager

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Oftentimes we just want to find the

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person who is willing to listen to our

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issue and sympathize with us

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As someone who has managed

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people and as a business owner

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I learned early in my career that the

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best way to deal with

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someone who is upset

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Is to listen to them attentively make

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sure they feel heard

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In whole and then sympathize with them

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understand their perspective

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I never made promises

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But I did hear them

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out and they felt that

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And that was nearly always more than

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enough to move the issue forward enough

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to identify the positive next steps

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Okay, listen up. Just kidding tomorrow

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We'll finish chapter four and learn

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carnegie's principle number four

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So be sure to come back for that and hear

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a story of how a man was

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able to start his career

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By getting celebrities to write him back

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Okay, get out there and have a great day

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01:10:14,625 --> 01:10:15,833
today. You're almost to

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the downhill side of the week

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01:10:17,583 --> 01:10:19,500
Maybe put the phone down one extra time

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today to give somebody your undivided

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attention when listening to

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01:10:22,333 --> 01:10:24,166
them. You'll both appreciate it

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01:10:24,708 --> 01:10:26,666
Okay, join us tomorrow as we finish

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01:10:26,666 --> 01:10:28,666
chapter four and have a fantastic day

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01:10:30,875 --> 01:10:32,625
Don't forget to follow and subscribe to

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01:10:32,625 --> 01:10:33,250
the Morning Serial

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01:10:33,250 --> 01:10:34,875
podcast on the One Life

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01:10:35,041 --> 01:10:35,875
Live It channel.

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01:10:36,416 --> 01:10:38,333
You can find more episodes and videos by

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01:10:38,333 --> 01:10:40,000
visiting our YouTube channel and the

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01:10:40,000 --> 01:10:41,625
website at seaningless

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01:10:41,958 --> 01:10:44,125
and at seaningless.com, where you can

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01:10:44,125 --> 01:10:45,458
also follow our other

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01:10:45,458 --> 01:10:47,000
podcast, the Mr. and Mrs.

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01:10:47,000 --> 01:10:48,166
Inglis podcast and the

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01:10:48,166 --> 01:10:49,166
Life Happens podcast.

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01:10:50,000 --> 01:10:51,666
In these other podcasts, we'll dive

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01:10:51,666 --> 01:10:53,041
deeper into everyday issues,

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01:10:53,333 --> 01:10:54,083
self-improvement and

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01:10:54,083 --> 01:10:56,583
well-being, business and finance, and we

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01:10:56,583 --> 01:10:57,833
welcome special guests too.

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01:10:58,333 --> 01:10:59,083
So join us.

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01:10:59,083 --> 01:11:00,416
It'll be a good time, I promise.

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01:11:01,125 --> 01:11:02,000
Thanks again for listening.

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01:11:02,208 --> 01:11:03,750
Have a fantastic day and

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01:11:03,750 --> 01:11:04,375
we'll see you tomorrow.