Discover the powerful role of empathy and kindness in modern leadership from Ben Campbell, the young CEO of Hospitality America. Ben shares his remarkable journey from starting as a night auditor to overseeing 850 employees across eight states.
This episode dives deep into how defining company culture is the foundation for success in the hospitality industry. Ben explains the rituals that keep a consistent culture, the importance of active listening for employee engagement, and how to coach your team for kindness—because, as he says, "Kindness becomes a system."
Key Discussion Points:
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04:39) Why Empathy in Leadership is non-negotiable for team success.
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06:37) The strategies for Defining Company Culture that allows for scaling.
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10:21) How Listening to employees drives genuine Engagement.
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17:32) Practical advice on Coaching for Kindness within your team.
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22:45) Navigating major setbacks (like COVID-19) and the strategy for recovery.
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27:04) The leader’s role in building hope and supporting hotel staff.
Whether you're interested in business growth, overcoming professional setbacks, or improving team listening, this conversation is packed with actionable advice for any leader in any industry.
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