Changing The Industry Podcast

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In this episode, Lucas and David are joined by Samantha Higdon, Kevin Rozema, and Frank Scandura for a lively discussion about shop culture. The group highlights the crucial role of structure and systems in establishing and sustaining a positive workplace environment. They also emphasize the impact of one disruptive individual on team morale and performance, sharing real-world experiences of how quickly culture can improve once a toxic influence is removed. Finally, the conversation explores the connection between strong internal culture and public perception, stressing that shops with clear values and expectations not only attract better employees but also build greater trust with their customers.

00:00 "Schindler's Ongoing Legacy"

05:50 "Defunct Culture Exposed"

09:18 Implementing Shopware Systematically

09:46 Refining Workflow and Company Culture

14:09 Establishing Team Structure and Culture

17:50 Misaligned Hiring Risks Culture

20:04 Workplace Challenges for Technicians

24:45 Unmet Expectations Ruin Cultures

27:08 Shifting Focus for Profitability

31:34 Guiding Aspiring Automotive Careers

35:48 Mandatory Quarterly Education Benefits

39:58 Stop Temporary Fixes, Solve Core Issues

41:41 "Unhealthy Dynamics and Letting Go"

44:56 Toxic Leadership Dynamics

47:24 Shop Manager's Crucial Role

51:53 Promoting Continuous Automotive Education

55:17 "Adaptability: Embrace Change"

What is Changing The Industry Podcast?

This podcast is dedicated to changing the automotive industry for the better, one conversation at a time.

Whether you're a technician, vendor, business owner, or car enthusiast, we hope to inspire you to improve for your customers, your careers, your businesses, and your families.