The Three Bells

Mapping empathy… In this audio essay, Hilary Knight shares the many benefits of empathy in improving an organization’s workflow and enhancing visitor experience – and offers a framework to leverage it.

External references: 
Contributor bio:
Hilary Knight  is a creative leader with over 20 years of experience driving strategy, innovation, and digital transformation for cultural organisations worldwide. Currently a Senior Associate with AEA Consulting, she has held senior roles at the BBC, Channel 4, Film4, and Tate, where she led pioneering initiatives that embedded digital thinking and expanded audiences.

Creators and Guests

Producer
AEA Consulting
AC
Writer
Alyssa Cartwright
AS
Composer
ArtWave Studio
Producer
Gregorio Lucena Scarpella

What is The Three Bells?

Hello and welcome to The Three Bells – a podcast in which we explore the challenges and opportunities waiting for us at the intersection of culture and urbanism…