WEBVTT 00:00:03.130 --> 00:00:05.759 Matt Abrahams: Be direct, clear, and empathetic. 00:00:06.110 --> 00:00:08.670 Don't bubble wrap your communication. 00:00:09.210 --> 00:00:12.139 My name is Matt Abrahams, and I teach Strategic Communication at 00:00:12.139 --> 00:00:13.779 Stanford Graduate School of Business. 00:00:14.080 --> 00:00:18.660 Welcome to this Quick Thinks episode of Think Fast Talk Smart, the podcast. 00:00:19.200 --> 00:00:22.239 In my recent conversation with gerontologist Kerry Burnight, she 00:00:22.239 --> 00:00:25.119 discussed so many useful approaches and skills that we could not 00:00:25.200 --> 00:00:27.160 capture them all in one episode. 00:00:27.549 --> 00:00:31.430 So here, we provide more of Kerry's insights into effective communication 00:00:31.430 --> 00:00:36.090 we can all benefit from, especially when we communicate with older people. 00:00:37.250 --> 00:00:40.250 In your book, you have a quiz about your mindset towards aging, 00:00:40.250 --> 00:00:44.849 and I, I feel many people have a declining mindset, as you define it. 00:00:45.119 --> 00:00:49.329 Can you describe techniques and ways that, that we can flip that switch? 00:00:49.329 --> 00:00:52.619 Because I would much rather have a positive outlook and reap the 00:00:52.619 --> 00:00:54.110 benefits from perhaps doing so. 00:00:54.169 --> 00:00:54.799 Kerry Burnight: Yes. 00:00:55.290 --> 00:00:57.790 Your listeners can think of it, there are two options. 00:00:57.790 --> 00:01:01.740 One is the decline aging mindset, which is aptly DAM. 00:01:02.360 --> 00:01:03.029 The DAM mindset. 00:01:03.029 --> 00:01:03.509 Matt Abrahams: You're dammed. 00:01:03.509 --> 00:01:04.029 Yeah, yeah, yeah. 00:01:04.060 --> 00:01:04.270 Kerry Burnight: Yes. 00:01:04.500 --> 00:01:07.660 And that's the prevalent, that is the cultural norm, that's 00:01:07.660 --> 00:01:10.259 what, that's our default setting. 00:01:10.460 --> 00:01:15.660 Then there's the growth aging mindset, and if you put an E on, it could be GAME. 00:01:16.140 --> 00:01:21.509 But the growth aging mindset, in fact, is backed by science, 00:01:21.509 --> 00:01:22.649 and I think that's what helps. 00:01:22.749 --> 00:01:25.320 This is not a put your head in the sand thing. 00:01:25.590 --> 00:01:30.259 This is, in fact, knowing that I am going to be able to, 00:01:30.399 --> 00:01:32.420 for example, solve problems. 00:01:32.990 --> 00:01:35.929 And I want to give you an example of it, because if people know this, it's 00:01:35.929 --> 00:01:39.380 going to change the way that they think about their own problem solving. 00:01:39.570 --> 00:01:42.060 And problem solving is something that we need all lifelong. 00:01:42.350 --> 00:01:46.380 So I have a colleague who has passed, but he was at Harvard, 00:01:46.479 --> 00:01:47.819 and his name is Gene Cohen. 00:01:47.890 --> 00:01:50.009 He had a PhD, MD. 00:01:50.630 --> 00:01:55.810 And he, every week on Wednesdays, he would pick up his parents, who were 00:01:55.810 --> 00:01:58.420 in their 90s, from the train station. 00:01:58.450 --> 00:02:01.969 He would pick them up there, help them with their walkers into his 00:02:01.969 --> 00:02:06.910 car, drive them to his house, where they would eat dinner, and then he 00:02:06.910 --> 00:02:08.270 would drive them home afterwards. 00:02:08.530 --> 00:02:11.880 One day, this brilliant son was late. 00:02:11.930 --> 00:02:15.469 His parents come up to the platform, dumping snow. 00:02:16.010 --> 00:02:19.040 They're looking around, didn't have a cell phone with them. 00:02:19.480 --> 00:02:21.639 They look over, they see a pizza place. 00:02:22.490 --> 00:02:25.749 They carefully walk to the pizza place and they say, "You know, we'd like 00:02:25.749 --> 00:02:30.460 to order a pizza, and we'd like to have it delivered to our son's house. 00:02:30.939 --> 00:02:34.479 And when you do, we'd like to ride along with that pizza in the car." 00:02:34.479 --> 00:02:35.050 Matt Abrahams: Oh my goodness. 00:02:35.979 --> 00:02:37.069 What a great solution. 00:02:37.069 --> 00:02:40.770 Kerry Burnight: He gets home, his parents are there with a hot dinner ready to go. 00:02:41.100 --> 00:02:45.379 But if we didn't understand that we can come up with solutions that are 00:02:45.379 --> 00:02:50.149 not necessarily tech, and we need to listen long enough, so people who are 00:02:50.149 --> 00:02:55.640 ahead of us, our job is to close our mouth for a minute and listen to the 00:02:55.640 --> 00:02:57.949 solutions that older people come up with. 00:02:58.580 --> 00:03:03.170 And so often they have great solutions that we wouldn't even come up 00:03:03.249 --> 00:03:05.120 with because we're not there yet. 00:03:05.679 --> 00:03:09.039 Matt Abrahams: So look forward to and embrace the benefits that come with age. 00:03:09.039 --> 00:03:10.669 And I love that example. 00:03:10.769 --> 00:03:14.519 I, I think person and food delivery simultaneously, what a great idea. 00:03:15.109 --> 00:03:15.800 Thank you for that. 00:03:16.390 --> 00:03:19.830 You, in your book, provide several examples of how we 00:03:19.830 --> 00:03:21.740 can cultivate joy in our life. 00:03:22.099 --> 00:03:25.019 The one that stood out the most to me, and that I've enjoyed doing 00:03:25.019 --> 00:03:27.639 the most, is Give of the Day. 00:03:28.150 --> 00:03:30.750 Can you explain this activity and share how it works? 00:03:30.870 --> 00:03:31.519 Kerry Burnight: Yes. 00:03:31.599 --> 00:03:38.690 So because we know that giving really impacts the quality of our long lives, not 00:03:38.690 --> 00:03:44.900 to mention benefits others, we need to put it into practice in the same way that we 00:03:44.900 --> 00:03:47.729 do the physical strength kinds of things. 00:03:47.729 --> 00:03:52.789 So when people say, like, "At what age should I start working on my joy span?" 00:03:52.850 --> 00:03:56.350 I say, "Well, at what age do you think you should start on your cardiovascular 00:03:56.350 --> 00:03:58.370 health?" As early as possible. 00:03:58.370 --> 00:04:02.289 And what makes your life better between the ages of 23 and 24, 00:04:02.590 --> 00:04:04.810 also are the same as 93 and 94. 00:04:04.810 --> 00:04:07.129 So it's never too early, and it's never too late. 00:04:07.510 --> 00:04:11.109 You can think of it almost like the way that you lift a weight, and you're 00:04:11.109 --> 00:04:17.620 just doing a few every day, having that ability to look at your day and 00:04:17.620 --> 00:04:21.999 look for opportunities to give of yourself, and that they're small. 00:04:22.459 --> 00:04:28.239 And so in the purpose literature, Steven Cole at UCLA did a study, 00:04:28.239 --> 00:04:34.219 and he looked at the epigenetics of purpose or giving or contribution. 00:04:34.359 --> 00:04:39.279 And what he found is, all variables held constant, those who felt that they had 00:04:39.279 --> 00:04:45.889 a purpose had different gene expression in inflammation and antiviral load. 00:04:46.410 --> 00:04:50.599 And it was so robust that they did a piece in The New York Times about it. 00:04:50.719 --> 00:04:53.099 And you're like, wow, so giving makes a difference. 00:04:53.099 --> 00:04:58.510 So Give of the Day is proactively take a moment, maybe when you're 00:04:58.510 --> 00:05:01.469 having coffee, maybe when you have a little bit of downtime to think, 00:05:01.819 --> 00:05:05.459 "What is something I can find today?" And I'm gonna give you some examples. 00:05:05.789 --> 00:05:08.889 You might look in your backyard and you see that there are lemons back there. 00:05:09.400 --> 00:05:12.650 Pick them, put them in a bag, go next door to your next-door neighbor. 00:05:12.840 --> 00:05:17.200 That takes two seconds, whether they need lemons or not, and that 00:05:17.200 --> 00:05:18.779 helps with social connection. 00:05:19.150 --> 00:05:22.569 It's little, tiny things, mentoring, listening. 00:05:22.940 --> 00:05:26.409 Sometimes just taking the time to think, "I'm gonna be fully 00:05:26.409 --> 00:05:30.110 present in my listening," is the greatest give that we can give. 00:05:30.720 --> 00:05:34.929 But it doesn't just happen, and it's not just the big moments, 00:05:34.929 --> 00:05:36.470 it's the little moments, too. 00:05:37.000 --> 00:05:40.079 And when we think about giving, there is another part of the equation, 00:05:40.150 --> 00:05:43.470 because it does feel good to give, and we know about the giver's high. 00:05:44.429 --> 00:05:49.489 But If everybody is just giving, we don't have the other 00:05:49.489 --> 00:05:50.919 part, which is the receiving. 00:05:51.529 --> 00:05:55.100 And so something that we need to also learn is how to receive. 00:05:55.190 --> 00:05:59.629 And so when somebody offers, like, "Oh, your wife is sick. 00:05:59.629 --> 00:06:03.309 Could I bring over dinner?" We want to say, "Oh, no, I got it." But instead to 00:06:03.309 --> 00:06:09.030 go, "Thank you." To let... And people say, "I'll be happy in longevity as 00:06:09.030 --> 00:06:13.819 long as I'm independent." And that, for me, is disconcerting because 00:06:13.819 --> 00:06:15.720 I know what the path looks like. 00:06:15.809 --> 00:06:20.069 So I like to think the reality is that we are interdependent. 00:06:20.430 --> 00:06:25.680 We never really were entirely independent, and we certainly, if we're holding our 00:06:25.810 --> 00:06:30.119 independence out as the goal, that's a little bit rougher than saying, 00:06:30.260 --> 00:06:32.920 "I'm going to give and also receive." 00:06:33.610 --> 00:06:36.760 Matt Abrahams: I love the activity, and I really appreciate you calling it out. 00:06:37.249 --> 00:06:41.499 I know that in my father's life, my father has passed, but his ability to 00:06:41.499 --> 00:06:47.299 accept help, there was a fundamental transition when he began to accept it 00:06:47.700 --> 00:06:51.459 versus fighting it, and thank you for highlighting both sides of that equation. 00:06:51.940 --> 00:06:55.180 I want to turn our attention to communication, and part of it I 00:06:55.180 --> 00:06:57.919 want to look at your communication, but also communication that 00:06:57.919 --> 00:06:58.970 some of us struggle with. 00:06:59.379 --> 00:07:02.760 Let's start with not yours, but ours, and I'd love to get your advice. 00:07:03.169 --> 00:07:06.400 Many of us find ourselves needing to have very difficult conversations 00:07:06.400 --> 00:07:11.720 around aging, be it talking with people about stopping driving cars, moving 00:07:11.720 --> 00:07:14.629 into assisted living, other situations. 00:07:15.040 --> 00:07:19.779 What advice and guidance do you have to help those of us who need to initiate 00:07:20.139 --> 00:07:24.550 those conversations, or perhaps those who are receiving that conversation? 00:07:24.790 --> 00:07:29.779 What can we do to help make that better and less angst and conflict filled? 00:07:30.139 --> 00:07:32.900 Kerry Burnight: I'm so glad you asked that because it is the 00:07:32.900 --> 00:07:34.650 question that comes up every day. 00:07:35.090 --> 00:07:40.790 And I will start with what not to do, because this is how it 00:07:40.790 --> 00:07:42.680 goes when you're a gerontologist. 00:07:42.900 --> 00:07:48.860 I now will pretend that you are the 90-year-old father and I am 00:07:48.860 --> 00:07:51.489 your adult daughter at age 60. 00:07:52.349 --> 00:07:58.180 I'm concerned about something, and so what I do is I go in hot, and I use the only 00:07:58.180 --> 00:08:00.390 model that I know, which is parenting. 00:08:00.900 --> 00:08:05.499 So this parenting the parent or role reversal, it's not a good 00:08:05.499 --> 00:08:10.870 model, because as adults, you as the father, you, you're not a child 00:08:10.870 --> 00:08:12.630 and you don't want to be parented. 00:08:12.800 --> 00:08:16.649 And the reality of aging is, on the one hand, there is safety. 00:08:16.889 --> 00:08:20.420 Younger people are all about, "This isn't safe. Safety, safety, safety." 00:08:20.719 --> 00:08:22.039 But it's not the whole picture. 00:08:22.350 --> 00:08:24.549 If you look on the other end, it's autonomy. 00:08:24.809 --> 00:08:29.100 And autonomy is one of the developmental drivers of growing older. 00:08:29.479 --> 00:08:34.789 And so by going in hot, that I, the adult daughter, am gonna fix your problem, 00:08:35.270 --> 00:08:40.629 I'm taking away your autonomy, and you, of course, your natural reaction is, 00:08:41.010 --> 00:08:46.409 "Back off. I got this. I don't need any help," because I've threatened you. 00:08:47.120 --> 00:08:51.149 So please, adult children, don't go in hot. 00:08:51.330 --> 00:08:53.789 And I can say this because I've done the same thing. 00:08:54.260 --> 00:08:56.420 My mom was in the hospital for months. 00:08:56.740 --> 00:08:58.440 I thought I was being so terrific. 00:08:58.469 --> 00:09:02.440 I got a hospital bed downstairs so she didn't have to go up the 00:09:02.440 --> 00:09:04.080 stairs, but I didn't ask her. 00:09:04.359 --> 00:09:08.860 So she got home, and she was sick to see this hospital bed set up without 00:09:08.860 --> 00:09:10.540 her permission in her nice house. 00:09:11.040 --> 00:09:14.960 So I do it wrong a lot, and so that's why I can say. 00:09:14.990 --> 00:09:16.369 So how do you do it right? 00:09:16.839 --> 00:09:19.659 Okay, let's say the conversation is around driving. 00:09:20.100 --> 00:09:24.600 Please throw out this thing is, when do I take away the keys? 00:09:25.119 --> 00:09:28.040 I mean, that right there is the biggest red flag. 00:09:28.360 --> 00:09:31.600 So everyone who's having that thought, please put it away. 00:09:32.049 --> 00:09:35.979 Step one, just like in all communication, as you well know, is 00:09:35.979 --> 00:09:38.640 to close your mouth and to listen. 00:09:39.140 --> 00:09:43.449 Because then the person is not going to feel like you're coming after their 00:09:43.449 --> 00:09:47.379 autonomy or their personhood or that you're thinking they're less than. 00:09:47.860 --> 00:09:55.850 So it would be a series, not just one, not this big sit-down, little conversations 00:09:55.850 --> 00:09:59.650 where you go, you know, you're just talking maybe about driving, right? 00:09:59.650 --> 00:10:01.490 So you're not going after them in any way. 00:10:01.490 --> 00:10:07.040 And then maybe in my case with my mom, she was having more nicks on her car. 00:10:07.619 --> 00:10:11.210 So I didn't go in and go, "Mom, oh my gosh, this isn't safe. 00:10:11.210 --> 00:10:12.290 You know, you could kill someone. 00:10:12.560 --> 00:10:19.659 Look at that." I learned to shut my mouth and say, "Tell me more about how driving 00:10:19.659 --> 00:10:24.219 is feeling." And then she's looking for you to see if you're coming after her, 00:10:24.710 --> 00:10:26.749 maybe that's enough for conversation one. 00:10:26.999 --> 00:10:30.409 Maybe the next conversation, "Are there parts to it that are getting 00:10:30.730 --> 00:10:32.700 hard, or are you doing fine?" 00:10:32.980 --> 00:10:37.914 And then sometimes we can say like I really like, Mom, how we can talk 00:10:37.914 --> 00:10:42.764 about these things, 'cause I know some other families it's such contention. 00:10:43.105 --> 00:10:44.764 But look at us, we're just talking. 00:10:44.764 --> 00:10:50.745 'Cause I really value you and your decision-making and your problem-solving. 00:10:50.775 --> 00:10:54.924 How did you, for example, like with your mom, what was that like, right? 00:10:54.924 --> 00:10:59.145 So you're putting the person as they should be, as it's their 00:10:59.145 --> 00:11:00.834 life and they're ahead of you. 00:11:01.414 --> 00:11:04.684 And yes, you have concerns 'cause you love them, and you don't 00:11:04.684 --> 00:11:06.904 want rough things to happen. 00:11:07.305 --> 00:11:10.195 Another one is, this is a personal example, my mom's 00:11:10.195 --> 00:11:12.345 house has treacherous stairs. 00:11:12.585 --> 00:11:16.114 And then the most hard marble or something at the bottom. 00:11:16.114 --> 00:11:21.985 And so my older sister said, "Mom's gonna fall down the stairs and break her neck. 00:11:22.334 --> 00:11:24.875 You can't let her live here by herself. 00:11:24.875 --> 00:11:30.005 I can't believe you're a gerontologist and you let her do that." So I did hold 00:11:30.005 --> 00:11:35.965 that a bit, but then I did this advice of communication of, in a calm way, having 00:11:35.965 --> 00:11:40.865 conversations with my mom of saying, "How do you feel on the stairs?" Next time, 00:11:41.405 --> 00:11:43.475 "What would happen if you would fall? 00:11:43.475 --> 00:11:47.515 Do you ever think about that?" And my mom, because she doesn't have cognitive 00:11:47.515 --> 00:11:51.674 impairment, we can especially have, she said, "You know something, Carrie? 00:11:52.314 --> 00:11:55.265 It is critically important for me to live in my house. 00:11:55.344 --> 00:11:56.734 And I wanna tell you something. 00:11:57.204 --> 00:12:00.094 I probably ultimately will fall someday, and I know for 00:12:00.094 --> 00:12:01.664 sure I am gonna die someday. 00:12:01.884 --> 00:12:05.244 So I want you to know in advance, you didn't do anything wrong if 00:12:05.244 --> 00:12:07.124 you find me bloody on the floor. 00:12:07.594 --> 00:12:11.465 You know that you enabled me to do what I wanted." It's not the case of 00:12:11.465 --> 00:12:16.225 everybody, but in that conversation, and I said, "Oh gosh, Mom, you should talk 00:12:16.225 --> 00:12:20.285 to my sister too, and to my brother." So we had all these conversations 00:12:20.285 --> 00:12:27.424 because aging is a time of greater heterogeneity than any other time. 00:12:27.505 --> 00:12:29.024 Everybody's path is different. 00:12:29.024 --> 00:12:30.314 Everybody's family is different. 00:12:30.384 --> 00:12:33.765 But the one result that's the same is it all ends the same 00:12:33.765 --> 00:12:36.234 way, is that you pass away. 00:12:36.424 --> 00:12:39.435 And that's not defeat, and it doesn't mean that you did it wrong. 00:12:39.844 --> 00:12:42.855 And so some of these families that I work with, where they're just bubble 00:12:42.855 --> 00:12:47.925 wrapping the person into misery, I think maybe you didn't have the conversations 00:12:48.574 --> 00:12:50.235 Matt Abrahams: What a powerful image there. 00:12:50.695 --> 00:12:53.995 So many things that you said there that I want to highlight, but first, 00:12:54.495 --> 00:12:57.545 these conversations aren't just with the person who might be older. 00:12:57.574 --> 00:13:00.535 It's also with the others who to help take care of them, and 00:13:00.535 --> 00:13:01.524 you have to coordinate that. 00:13:01.524 --> 00:13:04.844 And I think a lot of your advice that you gave also applies to 00:13:04.844 --> 00:13:06.405 those conversations as well. 00:13:06.944 --> 00:13:07.965 Start with inquiry. 00:13:08.584 --> 00:13:13.295 Understand that the conversation might be about a bigger issue than 00:13:13.295 --> 00:13:16.135 you think, so it's not about the car keys, it's about autonomy. 00:13:16.754 --> 00:13:19.754 And break the conversation down into pieces. 00:13:19.754 --> 00:13:21.665 It doesn't all have to happen at once. 00:13:22.025 --> 00:13:25.154 And engage the other person in the conversation. 00:13:25.235 --> 00:13:26.285 Wonderful advice. 00:13:26.404 --> 00:13:29.775 Kerry Burnight: And you'll, you will disagree, and that's the part to it, too. 00:13:29.795 --> 00:13:33.395 Is that, and so then you're trying to really think through to what extent is 00:13:33.395 --> 00:13:39.694 it their life, and we let people do what they want to do even if we don't agree. 00:13:40.004 --> 00:13:43.414 Or then you put in the complicating, sometimes there's cognitive impairment. 00:13:43.674 --> 00:13:48.645 And that really complicates things because would they have chosen a different path 00:13:49.055 --> 00:13:51.764 if they didn't have some cognitive change? 00:13:51.764 --> 00:13:55.634 So I'm not saying it's easy, but I'm saying the more you dig 00:13:55.634 --> 00:13:58.615 in, the more transparent, the more multiple conversations with 00:13:58.645 --> 00:14:00.304 other family members, the better. 00:14:00.874 --> 00:14:01.685 Matt Abrahams: Absolutely. 00:14:01.774 --> 00:14:02.325 Absolutely. 00:14:02.825 --> 00:14:06.774 I want to talk very briefly about your approach to explaining these things. 00:14:06.825 --> 00:14:11.145 You have a wonderful way of helping people understand very complex and, in 00:14:11.145 --> 00:14:13.005 some cases, highly emotional issues. 00:14:13.344 --> 00:14:17.164 You use storytelling, you use exemplars, you use very vivid images. 00:14:17.634 --> 00:14:22.494 How do you think about making complex information more accessible to people? 00:14:22.494 --> 00:14:24.335 Because in a large part, that's what you do. 00:14:24.704 --> 00:14:26.255 How do you think through that process? 00:14:26.255 --> 00:14:29.365 Because all of us in our lives have complex things we have to explain. 00:14:30.024 --> 00:14:36.154 Kerry Burnight: I had not a diagnosis of ADHD when I was younger and needed it. 00:14:36.434 --> 00:14:42.325 But I just fumbled through, thinking, "Why can I not pay so very close attention?" 00:14:42.325 --> 00:14:49.895 And so I have a shorter attention span, and I want to get to the point quickly. 00:14:49.895 --> 00:14:55.834 And so my hope was that I would write a book that, get to the point. 00:14:55.854 --> 00:14:58.814 Like, what do I need to do here to make my life okay? 00:14:58.954 --> 00:15:00.654 'Cause I'm scared about growing older. 00:15:01.064 --> 00:15:04.674 So I just tried to write what I would want to read. 00:15:05.044 --> 00:15:08.275 So in that regards, I think maybe the ADHD helped me. 00:15:08.945 --> 00:15:10.835 Matt Abrahams: In some ways, you know, and I feel the same way in the 00:15:10.835 --> 00:15:12.555 books I write, is get to the point. 00:15:12.704 --> 00:15:17.564 And I like how you use examples, you reinforce, you have catchy phrases, 00:15:17.564 --> 00:15:19.885 you use quotes, you give activities. 00:15:19.934 --> 00:15:23.725 All of those are ways to revisit the same point to really help. 00:15:23.764 --> 00:15:26.704 And I think all of us, in the complexities that we have to 00:15:26.704 --> 00:15:28.344 describe and explain, can benefit. 00:15:29.645 --> 00:15:30.294 Kerry Burnight: Well, there you have it. 00:15:30.514 --> 00:15:33.514 So many useful tools and tips from Kerry Burnight. 00:15:33.514 --> 00:15:36.025 Please be sure to check out our full episode with Kerry and 00:15:36.025 --> 00:15:37.495 give her book Joy Span a read. 00:15:38.154 --> 00:15:40.755 Thank you for tuning in to this Quick Thinks episode of Think 00:15:40.755 --> 00:15:42.794 Fast Talk Smart, the podcast. 00:15:43.214 --> 00:15:47.850 This episode was produced by Katherine Reed, Ryan Campos, and me, Matt Abrahams. 00:15:48.130 --> 00:15:52.259 Our music is from Floyd Wonder, with special thanks to Podium Podcast Company. 00:15:52.739 --> 00:15:55.779 Please find us on YouTube and wherever you get your podcasts. 00:15:56.009 --> 00:15:57.950 Be sure to subscribe and rate us. 00:15:58.200 --> 00:16:00.950 Also follow us on LinkedIn, TikTok, and Instagram. 00:16:01.339 --> 00:16:05.229 And check out fastersmarter.io for deep-dive videos, English language 00:16:05.229 --> 00:16:07.140 learning content, and our newsletter. 00:16:07.620 --> 00:16:11.190 Please consider joining our Think Fast Talk Smart Learning Community 00:16:11.509 --> 00:16:13.169 at fastersmarter.io/learning. 00:16:13.169 --> 00:16:18.280 You'll find video lessons, learning quests, discussion boards, an AI 00:16:18.280 --> 00:16:20.629 coach, and book club opportunities. 00:16:20.910 --> 00:16:25.660 Again, that's fastersmarter.io/learning to become part of our Think Fast 00:16:25.660 --> 00:16:27.269 Talk Smart Learning Community.