Welcome to the Making Sense of MarTech podcast, where we interview leaders and put them in the hot seat. I'm Jacqueline Friedman, founder of Monarch and Global Head of Advisory for the MarTech Weekly. Let's dive in and meet Jessica Vo a little bit about her first, Jessica is the former CMO of Off Ofit, which is now part of Bris, where she led AI driven personalization and decisioning for enterprise SaaS.
I mean, I think that's a really solid entry point for most folks. That was one of my first two.
cannot wait for us to demystify some of the AI mumble jumble.
personalization, there's a lot of talk.
and every vertical or business type, it means something different.
True of the term AI as well. I mean, I, my inbox, my spam specifically inbox. Mm-hmm. And LinkedIn dms are just full of AI pitches. Mm-hmm. Oh my gosh. Every day. Yeah, it's insane. It's a problem. Mm-hmm.
have this job because we like to be creative and we like to be strategic, and I just don't think that that's ever something that is going to be, I mean, I never say never. I would find it really hard for AI to produce something that's really creative or strategically different.
is built on if someone knows who you are and or what you do without even being prompted. Yeah.
say high school and college students are like.
many. Wow. And in some instances, the people had like, this reflects A, X, Y, and Z kind of the prompt.
expanded upon that idea. Mm-hmm. And what's your argument for why marketers need to move on from the typical AB test?
best channel timing, message offer.
or just more kind of broader segments.
experienced about personalization, you know, 10 years ago and five years ago that probably were true then, but aren't now. And at that time I think there was a lot of novelty to just the fun part of personalization and feeling known even if you weren't necessarily getting value.
where, you know, everyone expects like, of course you're going to personalize this to me, if I get an email with. I don't know. Products that I've never looked at. I'm almost insulted at this point. Yep. Or a category that I've never looked at. I'm like, you should know who I am.
understand everything about. AI and how it's used in marketing, myself included. I'm not saying, I don't, I'm saying I don't include, I don't know everything that there is to know.
of like what do you think is actually going to have an impact? Building the strategy, getting your data science team on board, because there's gonna be a massive disconnect if you don't. And then focusing on that.
it. And one of the things that I really loved about the offer FIT leadership was that they called, they talked about AI as just statistics and really tried to say like, this is math. It's math done by a computer, and it's done at scale. But I think once you have those building blocks, it's just so much easier to spot the nonsense.
these a hundred year old brands. And similarly, I heard a marketing leader from a retailer speak about, they were super excited about Adobe Firefly and they went through all these very cool ways to use it, but said.
goals?
email going to email Insider or EEC several years ago. Everybody has that kind of same tagline. It's the same thing. It's comprehensive, seamless experiences. It's intuitive. I think that that is one of the things that we're gonna look back. This is maybe not a hot take, but I want a hot take.
sure. And also that uncanny, uncanny valley sometimes too. Yes. Mm-hmm. You gotta just think through it. Right. Okay. So speaking to your previous experiences at different conferences, you've said before that customer expectations are shaped.
no two companies used Movable Inc in the same way. And so. They really wanted to get inspired. They also wanted to hear from other customers about how did you get the buy-in from your dev team, from your data scientists? And so events were really important for that, and we really created community and connection through that.
consumers and marketers, consumers and businesses are all getting smarter to what this, how this is all working.
well as people expect. And then there's the opportunity for just these really strong entrants to come into the market and solve the problems that, you know, they wish that they could get taken care of in whatever marketing cloud or activation platform they're in, but it's just not there.
to, you know, so they'll call competitors or other companies, but if they're not doing the work to bring those platforms together and they're not continuing to innovate on those tools, then I think it creates a problem for their customers.
At Movable Inc. And she has just has two decades of amazing MarTech experience. She was at IBM then and Silverpop.
Perfect.