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In this episode of Simplicity Conversations, hosted by Catherine Ripley, we dive into the evolving landscape of IT services with Stephen Hackett, founder of 186Kloud. Explore Stephen's journey from channel management to founding a company focused on providing cutting-edge IT solutions. Discover insights into how businesses can adapt to technological shifts, with a special focus on the role of AI and cybersecurity in today's market.
Learn about the challenges and opportunities in transitioning to cloud-based solutions and how 186Kloud is pioneering change in the UK market. Whether you’re a business leader, entrepreneur, or tech enthusiast, this episode provides valuable perspectives on turning innovation into success.
Chapters:
(00:00) Welcome to Simplicity Conversations
(01:25) The Journey of Aaron Stewart
(04:48) Building Relationships in Business
(10:29) Understanding Success KPI
(12:57) The Evolution of Contact Centers
(16:55) The Role of Data in Business Strategy
(20:10) Empowering Action Through Insights
(24:22) Bridging the Gap Between Departments
(26:48) AI as an Invisible Assistant
(29:06) Data: The Foundation of AI Success
(32:22) Identifying Challenges and Solutions
(35:49) Enhancing Customer Experience through Upselling
(38:47) Success Stories: Real-World Impact
(41:07) Emerging Trends in AI and Analytics
Subscribe now to join the conversation and simplify complexity with Simplicity Conversations.
Learn about the challenges and opportunities in transitioning to cloud-based solutions and how 186Kloud is pioneering change in the UK market. Whether you’re a business leader, entrepreneur, or tech enthusiast, this episode provides valuable perspectives on turning innovation into success.
Chapters:
(00:00) Welcome to Simplicity Conversations
(01:25) The Journey of Aaron Stewart
(04:48) Building Relationships in Business
(10:29) Understanding Success KPI
(12:57) The Evolution of Contact Centers
(16:55) The Role of Data in Business Strategy
(20:10) Empowering Action Through Insights
(24:22) Bridging the Gap Between Departments
(26:48) AI as an Invisible Assistant
(29:06) Data: The Foundation of AI Success
(32:22) Identifying Challenges and Solutions
(35:49) Enhancing Customer Experience through Upselling
(38:47) Success Stories: Real-World Impact
(41:07) Emerging Trends in AI and Analytics
Subscribe now to join the conversation and simplify complexity with Simplicity Conversations.
Creators and Guests
Host
Catherine Ripley
Catherine Ripley founded Symplicity Communications in 2007 to help people avoid misleading sales practices during telecom purchases. By bringing respect, clarity and flexibility to the process, Symplicity Communications helps clients find peace of mind in a complex market. Her Midwestern values drive how she does business and selects the team that makes Symplicity special. Catherine possesses a great love for this industry and serves as a board member for Inforum Michigan’s TechnologyNEXT program for women in technology.
Guest
Stephen Hackett
Stephen Hackett is the Director of 186Kloud, a UK-based Cloud Communications Services Distributor that advises on collaboration, communications, and customer experience technologies. With over 20 years of experience in cloud, UCaaS, CCaaS, and digital transformation, he helps organisations and technology advisors align with the right vendors to drive agile working and competitive advantage. Previously, he held leadership roles at ScanSource, Intelisys, NFON, and Gamma, shaping cloud adoption across Europe.
What is Symplicity Conversations?
Welcome to Symplicity Conversations, the podcast where we explore the intersection of business, culture, community, and technology to empower you with the insights you need to thrive.