FUSION Fast Forward

A preview of the opening keynote speaker at Online Retailer Conference & Expo this July where Jason will explore how the growth of online retail relies on creating a meaningful customer experience; but to generate conversion both the employee and the customer need to play a key role in the success.  
https://drive.google.com/file/d/1Kdzh-f4dVVUUBJklTWdByPL1fqi9dvcH/view?usp=sharing
Show Notes

Organisations thrive or die on the culture they create
Introducing new technology solutions - will it help me deliver on my promise to my customer?
Old guard vs new guard retail businesses in delivering a premium customer experience 
Challenges physical brands face with getting the customer back in-store
A sneak peek into the Volkswagen customer experience
The relationship between the employee and the customer 
The power of doing the 1% everyday

Links:
It’s All About CEX 
Atomic Habits James Clear
Register for Online Retailer Conference & Expo, 21-22 July 2021
MouthMedia
NORASee omnystudio.com/listener for privacy information.

Show Notes

A preview of the opening keynote speaker at Online Retailer Conference & Expo this July where Jason will explore how the growth of online retail relies on creating a meaningful customer experience; but to generate conversion both the employee and the customer need to play a key role in the success.  

https://drive.google.com/file/d/1Kdzh-f4dVVUUBJklTWdByPL1fqi9dvcH/view?usp=sharing


Show Notes

  • Organisations thrive or die on the culture they create
  • Introducing new technology solutions - will it help me deliver on my promise to my customer?
  • Old guard vs new guard retail businesses in delivering a premium customer experience 
  • Challenges physical brands face with getting the customer back in-store
  • A sneak peek into the Volkswagen customer experience
  • The relationship between the employee and the customer 
  • The power of doing the 1% everyday

Links:

It’s All About CEX 

Atomic Habits James Clear

Register for Online Retailer Conference & Expo, 21-22 July 2021

MouthMedia

NORA

See omnystudio.com/listener for privacy information.

What is FUSION Fast Forward?

This series is brought to you in partnership with MouthMedia Network and the NORA network where we re-visit the key themes presented at Online Retailer FUSION in October 2020. Join us as we take a look at how these topics resonate in the current climate and a look forward at how it plays out over 2021.