How to Benefit from Bad Business Reviews with CEO of Kyber Digital, Jay Miller

Today, we’re joined by the CEO of Kyber Digital, Jay Miller. Jay informs us of the opportunities to take advantage of your bad business reviews.

Show Notes

Jay Miller is the CEO of Kyber Digital, his company specializes in helping businesses with SEO and web development primarily in the contracting world. Instead of fighting fire with fire when a customer who leaves bad reviews, Jay would say you’ve just been given an opportunity to advance your standing with your clients and community. Here are a few of the topics we’ll discuss on this episode of Reputation Matters:

• Identifying opportunities to fix bad reviews
• Weighing out what reviews are worth addressing
• Using tactical empathy to understand your customers
• The importance of long time customers
• Monitoring your reviews

Resources:

• Kyber Digital Website
• Kyber Digital LinkedIn 

Connecting with Jay Miller:

• LinkedIn 

Connecting with the host:

• Chelsea on LinkedIn

What is Reputation Matters?

The Reputation Matters podcast will feature business owners and marketers to talk all about reputation management - the good and the bad. We’ll talk all about the obvious, and not so obvious, strategies people can use to improve the online reputation. We’ll also share examples of businesses that have done a great job of managing their reputation, and some that haven’t, so you can learn more about how and why to keep the reputation of your business in great shape.