No matter your industry—tech, nonprofit, marketing—your organization likely needs a knowledge base software, a dedicated place to capture essential knowledge.
However, choosing the right knowledge base software can be challenging—and takes much more work then a quick Google search. You need to understand the core knowledge problems within your organization; compare softwares that, on the surface, may look a lot alike; and get buy in from key players who’d actually use the knowledge base.
That’s why in this episode, we have Kate Mueller on the podcast: Support Sorceress and—I kid you not—cheese monger at
KnowledgeOwl: a knowledge base software that, as they share on their site, makes one thing - awesome knowledge base software.
Kate has worked with several different knowledge bases throughout her career and, at KnowledgeOwl, works with current and prospective customers across the world to help them discover how knowledge base softwares can help address their needs.
In this episode, Kate reflects on her career—both as a user of and support member for knowledge base software—to share the criterion you should consider as you choose the right knowledge base for your organization, including how to get started in your research, how to get company buy-in, and which essential features you should look for in a knowledge base.
And, in the end, Kate shares a few of her favorite knowledge bases—KnowledgeOwl and beyond—to jump-start your research.
Show notes:
What is The Not-Boring Tech Writer?
All technical writers have one thing in common: their peers outside of the industry believe technical writing is a boring career. They think we lack creativity; they think we only eat tuna salad for lunch; and they think our work is reserved to instructional manuals that they don't even use.
This podcast gives you the tools to prove them wrong! In each episode we talk to the humans behind the docs, sharing stories, experience and expertise to inspire, entertain, and give you knowledge and skills you can use in your life as a not-boring tech writer.