Wayfinding Growth

"The customer's perception is our reality." Customer experience can include a lot of elements, but it really boils down to the perception the customer has of your brand. Even if you think your brand and customer experience is one thing, if the customer perceives it as something different, that is what the actual customer experience is. Remington and Dan unpack personal customer experience stories in this episode.

Show Notes

Do you want to dive deep into customer experience? Ready to hear Remington and Dan break down their personal experiences with Nalgene, McDonald's, Delta Airlines, CBS All Access and others? 

"The customer's perception is our reality." - Remington Begg

Customer experience can include a lot of elements, but it really boils down to the perception the customer has of your brand. Even if you think your brand and customer experience is one thing, if the customer perceives it as something different, that is what the actual customer experience is. 

On today’s episode Remington and Dan share personal stories on customer experience.

Resources:
Experience This! Podcast
What is Customer Experience (Forbes article)

What is Wayfinding Growth?

Most days, you're immersed in a sea of business advice and education. It’s everywhere you look. But have you ever stopped and asked yourself, “How am I actually going to use this?"

Everyone’s talking about what you should do, yet, no one’s really showing you how to get it done.

Instead of adding to the ocean of information, we’re here to help you navigate it like a pro.

We created The Wayfinding Growth podcast to help you reach your next level of business growth by taking a deep dive into a new, actionable strategy. We don’t just want to tell you what works, we want to help make it work for you.

With the help of industry experts mingled with the Impulse Creative journey, we'll cover different strategies, tools, and tactics to help you grow in marketing, sales, and business development.

We’re here to help you navigate your business growth with strategic conversations and insights from experts in multiple industries. Welcome to Wayfinding Growth.

Let's chart a course for business growth as you explore a better way to grow further faster, with your hosts Remington Begg and Dan Moyle.