Maximum Lawyer

Watch the YouTube version of this episode HERE

Are you an attorney who is looking for tips on improving your client intake process? In this episode of the Maximum Lawyer Podcast, CEO Becca Eberhart chats with Vaidas and Steve from RizeUp Media. They discuss common pitfalls in client intake, such as delayed responses and inadequate engagement tools. 

Vaidas and Steve share the top mistakes that law firms make during the client intake process. The biggest error is not picking up the phone when clients call. In today's world, no one leaves a message and during that period, most clients would have moved on to the next firm and possibly secured a lawyer. Adding a chat feature or after hours answering service are good features to include in the intake process to ensure people can always access your services.

Most clients are seeking urgent information and usually need support quickly. In urgent situations, client intake needs to be flawless. It is best to create a standard process for urgent matters to ensure someone can get important information and speak to a lawyer quickly. Make sure your staff know how to interact with clients who are in crisis and can convey information clearly.

Take a listen to learn more!


02:37 Tools for Effective Client Engagement
06:56 Impact of Local Service Ads 
14:01 Hold Music Matters
20:11 Website Quality and Content
25:33 Controlling Online Narrative
33:04 Tracking Marketing Results


Tune in to today’s episode and checkout the full show notes here.


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Creators and Guests

Host
Tyson Mutrux
Tyson is the founder of Mutrux Firm Injury Lawyers and the co-founder of Maximum Lawyer.

What is Maximum Lawyer?

Maximum Lawyer is the podcast for law firm owners who want to scale with intention and build a business that works for their life.

Hosted by Tyson Mutrux, each weekly episode features candid conversations with law firm owners, business experts, and industry leaders sharing real strategies and lessons learned in the trenches.

If you're ready to grow your firm with less stress and more support, this is your next must listen. Subscribe today.